{"id":12950,"date":"2021-05-18T15:53:43","date_gmt":"2021-05-18T15:53:43","guid":{"rendered":"https:\/\/www.engagebay.com\/blog\/?p=12950"},"modified":"2022-06-03T14:15:53","modified_gmt":"2022-06-03T14:15:53","slug":"restaurant-crm-software","status":"publish","type":"post","link":"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/","title":{"rendered":"Top 5 Restaurant CRM Software You Should Consider Using in 2021"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">When it comes to restaurants, growing your customer base is as important as turning new customers into repeat buyers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Any customer that buys from your restaurant has a <\/span><a href=\"https:\/\/www.annexcloud.com\/blog\/21-surprising-customer-retention-statistics-2018\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">60% chance of becoming a repeat customer<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, developing such relationships requires restaurant owners to focus on <a href=\"https:\/\/www.engagebay.com\/blog\/customer-experience-strategy\/\">customer experience<\/a> even after the dining is over.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For that, you need tools like a <strong>restaurant CRM<\/strong> system to develop an effective <a href=\"https:\/\/www.engagebay.com\/blog\/customer-retention-strategies\/\">customer retention strategy<\/a>.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In a survey, <\/span><a href=\"https:\/\/pos.toasttab.com\/resources\/restaurant-technology-industry-report\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">95% of restaurateurs<\/span><\/a><span style=\"font-weight: 400;\"> agree that technology improves their business&#8217; efficiency.\u00a0<\/span><\/p>\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n                    sc.async = true;\r\n                    sc.src = f;\r\n                    var m = document.getElementsByTagName(s)[0];\r\n                    m.parentNode.insertBefore(sc, m);   \r\n                })(document, 'script', '\/\/d2p078bqz5urf7.cloudfront.net\/jsapi\/ehform.js');\r\n            <\/script>\r\n            <script>\r\n                function waitForEhForms() {\r\n                    const interval = 100; \/\/ Check every 100ms\r\n                    const checkAndLoad = () => {\r\n                        const params = new URLSearchParams(window.location.search);\r\n                        const elementorPreviewParam = params.get('elementor-preview');\r\n                        if (elementorPreviewParam && typeof EhForms !== 'undefined' && typeof EhForms.loadForms === 'function') {\r\n                            EhForms.loadForms();\r\n                            console.log('EhForms.loadForms() called successfully.');\r\n                        } else {\r\n                            setTimeout(checkAndLoad, interval);\r\n                        }\r\n                    };\r\n                    checkAndLoad();\r\n                }\r\n                \/\/ Call the function\r\n                waitForEhForms();\r\n            <\/script>\r\n        <div class='engage-hub-form-embed' id='eh_form_5161654467690496' data-id='5161654467690496'><\/div>\n<p><span style=\"font-weight: 400;\">You can personalize the customer experience and roll out a <strong>customer loyalty program<\/strong> to establish your trust.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let&#8217;s learn more about <strong>restaurant CRM software<\/strong> and the top five choices that you can consider using for your restaurant business.\u00a0<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#What_Is_CRM_for_Restaurants\" >What Is CRM for Restaurants?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#Why_Restaurant_Needs_CRM\" >Why Restaurant Needs CRM?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#What_Are_the_Benefits_of_Using_Restaurant_CRM_Software\" >What Are the Benefits of Using Restaurant CRM Software?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#Provide_Customer_Behaviour_Analysis\" >Provide Customer Behaviour Analysis<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#Boost_Customer_Retention\" >Boost Customer Retention\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#Get_Real-Time_Customer_Feedback_Management\" >Get Real-Time Customer Feedback Management<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#Run_a_Loyalty_Program\" >Run a Loyalty Program<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#Send_Emails_to_New_Customers_and_Old_Regulars\" >Send Emails to New Customers and Old Regulars<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#5_Top_CRM_Software_for_Restaurant_in_2021\" >5 Top CRM Software for Restaurant in 2021<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#Food_Truck_or_Independent_Restaurant\" >Food Truck or Independent Restaurant<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#Multi-branch_Restaurant\" >Multi-branch Restaurant<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#Franchised_Chain\" >Franchised Chain<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#List_of_Restaurant_CRM\" >List of Restaurant CRM<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#1_EngageBay\" >1. EngageBay<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#What_Does_EngageBays_CRM_Include\" >What Does EngageBay&#8217;s CRM Include?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#Summary\" >Summary<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#2_ActiveCampaign\" >2. ActiveCampaign<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#What_Does_ActiveCampaigns_CRM_Include\" >What Does ActiveCampaign&#8217;s CRM Include?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#Summary-2\" >Summary<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#3_Pipedrive\" >3. Pipedrive<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#What_Does_Pipedrives_CRM_Include\" >What Does Pipedrive&#8217;s CRM Include?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#Summary-3\" >Summary<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#4_Keap\" >4. Keap<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#What_Does_Keaps_CRM_Include\" >What Does Keap&#8217;s CRM Include?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#Summary-4\" >Summary<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#5_Freshworks\" >5. Freshworks<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#What_Does_Freshworks_CRM_Include\" >What Does Freshworks&#8217; CRM Include?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#Summary-5\" >Summary<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"https:\/\/www.engagebay.com\/blog\/restaurant-crm-software\/#Wrap_Up\" >Wrap Up\u00a0<\/a><\/li><\/ul><\/nav><\/div>\n\n<h2><span class=\"ez-toc-section\" id=\"What_Is_CRM_for_Restaurants\"><\/span><span style=\"font-weight: 400;\">What Is CRM for Restaurants?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A <strong>restaurant CRM<\/strong>, or customer relationship management, helps restaurant owners connect with customers and create a superior experience.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It helps you maintain a centralized database of information on all your customers who have visited your restaurant or ordered online.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Using those data, you can provide a personalized experience and build long-term rapport with your customers \u2014 the most essential asset for any restaurant!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whether you are a quick-service restaurant (QSR) or offer fine dining, the <strong>best restaurant CRM<\/strong> can change how you engage with your customers.\u00a0<\/span><\/p>\n<blockquote><p><strong><a href=\"https:\/\/www.engagebay.com\/products\/crm\" target=\"_blank\" rel=\"noopener noreferrer\">EngageBay&#8217;s free CRM<\/a> gives you complete visibility into every detail of a customer in a single location.\u00a0<\/strong><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"aligncenter wp-image-12953 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/CRM-Analytics-EngageBay.png\" alt=\"EngageBay-Free-Restaurant-CRM\" width=\"500\" height=\"400\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/CRM-Analytics-EngageBay.png 500w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/CRM-Analytics-EngageBay-300x240.png 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Why_Restaurant_Needs_CRM\"><\/span><span style=\"font-weight: 400;\">Why Restaurant Needs CRM?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\"><strong>Restaurateurs<\/strong> need to build a base of engaged and loyal customers who can&#8217;t wait to return.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In other words, managing your growing business goes above the capabilities of Excel spreadsheets.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When it comes to gaining customer loyalty, the <strong>restaurant customer experience<\/strong> doesn&#8217;t end at the dining table.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The use of the <strong>restaurant CRM system<\/strong> makes it easy to run a restaurant efficiently.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It manages all the records of customer data and further segments them based on different factors to help run targeted, personalized marketing campaigns.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0It&#8217;s safe to say that <a href=\"https:\/\/www.engagebay.com\/blog\/best-marketing-automation-tools\/\"><strong>marketing automation tools<\/strong><\/a> can make the job of restaurant owners or managers a lot easier.\u00a0<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_Are_the_Benefits_of_Using_Restaurant_CRM_Software\"><\/span><span style=\"font-weight: 400;\">What Are the Benefits of Using Restaurant CRM Software?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Information is a powerful tool, and solutions like CRM can be easily plugged into your <strong>point-of-sale (POS) system<\/strong>.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You are just a click away in your <strong>restaurant CRM system<\/strong> to access your customer&#8217;s information, allowing you to deliver a personalized and intuitive customer experience.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let&#8217;s look at some of the benefits of using <strong>restaurant CRM software<\/strong> in detail.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Provide_Customer_Behaviour_Analysis\"><\/span><span style=\"font-weight: 400;\">Provide Customer Behaviour Analysis<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">An <strong>integrated restaurant CRM<\/strong> provides you a massive amount of customer data that can be accessed at any time.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It captures information on customer behavior, such as previous visits, most preferred dishes, etc., that can be analyzed to uncover hidden patterns, trends, and customer preferences.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Knowing customer preferences enables you to run targeted campaigns with personalized offers based on their buying behavior.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These data analyses can be available at your fingertips with a <a href=\"https:\/\/www.engagebay.com\/blog\/crm-integration\/\">CRM integrated<\/a> into your POS system.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Boost_Customer_Retention\"><\/span><span style=\"font-weight: 400;\">Boost Customer Retention\u00a0<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Good and bad restaurant experiences help make up your customers&#8217; minds where they are going to come back.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A <strong>CRM for restaurants<\/strong> stores all the important information necessary to provide end-to-end offerings to your customer.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With customer behavior analysis, you can find out your existing customer&#8217;s preferences, including their favorite dish, likes and dislikes, number of visit days, and more.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a restaurant owner, you can use this information to show some love in their inbox or in-dine experience, keeping them engaged.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Besides, retaining your existing customer is <a href=\"https:\/\/hbr.org\/2014\/10\/the-value-of-keeping-the-right-customers#:~:text=Depending%20on%20which%20study%20you,the%20one%20you%20have%20happy.\" target=\"_blank\" rel=\"noopener noreferrer\">five times less expensive than acquiring a new one<\/a>.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/media.giphy.com\/media\/RkzMtKbCKFUY3wYRMy\/giphy.gif\" \/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Get_Real-Time_Customer_Feedback_Management\"><\/span><span style=\"font-weight: 400;\">Get Real-Time Customer Feedback Management<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The competition in the restaurant business is extremely high. Thus retaining customers becomes extremely important.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.engagebay.com\/blog\/customer-engagement-strategies\/\" target=\"_blank\" rel=\"noopener noreferrer\">Customer engagement<\/a> is an essential aspect of creating a superior customer experience.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The best way to know what&#8217;s working for your customer \u2014 if they liked the dishes and the service is by taking their feedback.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Asking your restaurant customer feedback makes the customer feel valued and gives first-hand insights into your strengths and weaknesses.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can analyze customer feedback to identify your shortcomings.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you use a <strong>360-degree restaurant CRM<\/strong>, it comes equipped with a customer feedback management tool. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">It enables you to collect feedback through a feedback form online.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Run_a_Loyalty_Program\"><\/span><span style=\"font-weight: 400;\">Run a Loyalty Program<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Loyalty programs are a great way to give your customers a reason to keep coming back.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An advanced <strong>restaurant CRM<\/strong> comes equipped with features that enable you to run tailored loyalty programs. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Even the basic <strong>CRM for restaurants<\/strong> can provide the information needed to reward the most frequent and loyal visitors.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Using the tool, restaurants can easily craft their own birthday discounts, signup bonuses, and establish points redeem policy that entices them to come back time and time again.\u00a0<\/span><\/p>\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n                    sc.async = true;\r\n                    sc.src = f;\r\n                    var m = document.getElementsByTagName(s)[0];\r\n                    m.parentNode.insertBefore(sc, m);   \r\n                })(document, 'script', '\/\/d2p078bqz5urf7.cloudfront.net\/jsapi\/ehform.js');\r\n            <\/script>\r\n            <script>\r\n                function waitForEhForms() {\r\n                    const interval = 100; \/\/ Check every 100ms\r\n                    const checkAndLoad = () => {\r\n                        const params = new URLSearchParams(window.location.search);\r\n                        const elementorPreviewParam = params.get('elementor-preview');\r\n                        if (elementorPreviewParam && typeof EhForms !== 'undefined' && typeof EhForms.loadForms === 'function') {\r\n                            EhForms.loadForms();\r\n                            console.log('EhForms.loadForms() called successfully.');\r\n                        } else {\r\n                            setTimeout(checkAndLoad, interval);\r\n                        }\r\n                    };\r\n                    checkAndLoad();\r\n                }\r\n                \/\/ Call the function\r\n                waitForEhForms();\r\n            <\/script>\r\n        <div class='engage-hub-form-embed' id='eh_form_5161654467690496' data-id='5161654467690496'><\/div>\n<h3><span class=\"ez-toc-section\" id=\"Send_Emails_to_New_Customers_and_Old_Regulars\"><\/span><span style=\"font-weight: 400;\">Send Emails to New Customers and Old Regulars<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Traditional marketing may still be one of the effective ways to engage potential visitors of your restaurant. But the power of <strong>email marketing campaigns<\/strong> can&#8217;t be ignored.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.engagebay.com\/blog\/will-love-15-email-campaigns\/\">Email campaigns<\/a> allow you to engage with your regulars and potential newbies alike.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can easily run an email campaign integrated with your CRM, where you can build customer lists and <a href=\"https:\/\/www.engagebay.com\/marketing\/email-templates\">email templates<\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>CRM for restaurants<\/strong> also enable you to keep track of all your result \u2014 open rate, click-through rate, and others that help you gauge the effectiveness of your campaign. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can improvise your strategy based on those insights and earn more revenue.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You would see how restaurants use &#8216;Miss You&#8217; emails to re-engage their old visitors and bring them back to dine.\u00a0<\/span><\/p>\n<blockquote><p><strong><a href=\"https:\/\/www.engagebay.com\/marketing\/email-marketing\" target=\"_blank\" rel=\"noopener noreferrer\">EngageBay&#8217;s email marketing tool<\/a> can be integrated with CRM to run targeted, personalized campaigns. You can choose from several pre-designed email templates or create your own.\u00a0<\/strong><\/p><\/blockquote>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-12954 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/email-marketing-tool-engagebay.png\" alt=\"email-marketing-tool-engagebay\" width=\"500\" height=\"500\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/email-marketing-tool-engagebay.png 500w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/email-marketing-tool-engagebay-300x300.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/email-marketing-tool-engagebay-150x150.png 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"5_Top_CRM_Software_for_Restaurant_in_2021\"><\/span><span style=\"font-weight: 400;\">5 Top CRM Software for Restaurant in 2021<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">It&#8217;s clear by now that <strong>restaurant CRM software<\/strong> help increase efficiency in your day-to-day operations by monitoring your customer interaction and making all data easily accessible.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With hundreds of options available in the market, it can be challenging to pick the right one.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That&#8217;s why we have picked up the list of five <strong>top CRM software for restaurants<\/strong>. But before that, let&#8217;s understand what type of buyer you are.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are different types of restaurants. Based on your requirements, not all <strong>restaurant CRM<\/strong> might be right for you.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are the three types:\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Food_Truck_or_Independent_Restaurant\"><\/span><span style=\"font-weight: 400;\">Food Truck or Independent Restaurant<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If you are running a single outlet looking to gain a competitive edge with customer retention, you might benefit from a centralized customer information database.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Choose a CRM that has a well-organized contact database and enables you to run localized targeted marketing campaigns. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Maintaining constant communication with your customer will <a href=\"https:\/\/www.engagebay.com\/blog\/increasing-brand-awareness\/\">increase brand awareness<\/a>.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Multi-branch_Restaurant\"><\/span><span style=\"font-weight: 400;\">Multi-branch Restaurant<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Instead of having a separate CRM for every branch, an integrated system with a centralized platform can work well for multi-branch restaurants.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can then run integrated marketing campaigns and attract more footfalls into your restaurant.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Franchised_Chain\"><\/span><span style=\"font-weight: 400;\">Franchised Chain<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Franchised restaurants try to create a global or national level presence by marketing online and establishing an excellent social media presence.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It allows them to interact with their customers directly and gain their trust.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Restaurant CRM software&#8217;s <strong>social media and online marketing feature<\/strong> can be beneficial to expand their online presence.<\/span><\/p>\n<blockquote><p>Read more: <a href=\"https:\/\/www.engagebay.com\/blog\/what-is-restaurant-crm\/\">What Is Restaurant CRM Software &amp; Which One Suits A Small Business?<\/a><\/p><\/blockquote>\n<h3><span class=\"ez-toc-section\" id=\"List_of_Restaurant_CRM\"><\/span><span style=\"font-weight: 400;\">List of Restaurant CRM<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h3><span class=\"ez-toc-section\" id=\"1_EngageBay\"><\/span><span style=\"font-weight: 400;\">1. <\/span><a href=\"https:\/\/www.engagebay.com\/products\/crm\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">EngageBay<\/span><\/a><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">EngageBay offers a <strong>free CRM for restaurants<\/strong> that aim to help businesses grow meaningful relationships with their customers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Trusted by over 28,000 customers worldwide, <a href=\"https:\/\/www.engagebay.com\/integrations\/\">EngageBay integrates<\/a> with many third-party applications.\u00a0<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"What_Does_EngageBays_CRM_Include\"><\/span>What Does EngageBay&#8217;s CRM Include?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">EngageBay <a href=\"https:\/\/www.engagebay.com\/products\/crm\">free CRM<\/a> offers a comprehensive suite of functionalities that allow you to run targeted, personalized campaigns for your customers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From collecting data about your users to segmenting them based on various factors and providing complete visibility into your <a href=\"https:\/\/www.engagebay.com\/crm\/sales-pipeline\">sales pipeline<\/a>, it is your go-to marketing tool.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The system aims to streamline and automate mundane tasks so that you and your employees can focus more on strategizing for boosting customer retention.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/media.giphy.com\/media\/H3ev0zByJlGixWnpC1\/giphy.gif\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Some of the key advantages of using EngageBay CRM:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Offers a rich set of templates for emails, lead capture forms, and <a href=\"https:\/\/www.engagebay.com\/marketing\/landing-pages\">landing page<\/a><\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Comes integrated with EngageBay marketing tool for a holistic experience<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Powerful reporting module to gauge the effectiveness of your campaigns<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">While it offers integration with a vast number of third-party applications, it doesn&#8217;t hurt to add more to the lists.\u00a0\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-13000 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/crm-reporting.png\" alt=\"crm-reporting\" width=\"810\" height=\"392\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/crm-reporting.png 810w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/crm-reporting-300x145.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/crm-reporting-768x372.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/crm-reporting-595xh.png 595w\" sizes=\"(max-width: 810px) 100vw, 810px\" \/><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Summary\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">EngageBay free CRM is a good option for running your restaurants. <\/span><span style=\"font-weight: 400;\">It can easily integrate with your POS system and offers reliable customer support.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It also has in-depth resource material uploaded on its website to help its user learn how to use the product.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_ActiveCampaign\"><\/span><span style=\"font-weight: 400;\">2. <\/span><a href=\"https:\/\/www.activecampaign.com\/sales-crm\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">ActiveCampaign<\/span><\/a><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">ActiveCampaign is one of the <strong>top restaurant CRM<\/strong> that offers dedicated solutions for different industries \u2014 ecommerce, B2B companies, and digital businesses.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It offers a combination of three automation tools \u2014 email marketing, marketing automation, and CRM.\u00a0<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"What_Does_ActiveCampaigns_CRM_Include\"><\/span>What Does ActiveCampaign&#8217;s CRM Include?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">ActiveCampaign enables its users to add sales and marketing automation to its CRM software.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The primary goal is to help its users focus on selling while it takes care of the lead generation, scheduling calls, and other mundane tasks.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It helps with lead scoring to help prioritize your leads so that you can nurture the most engaged ones.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Its most popular plan is Professional Plan that starts at $129 per month for up to 500 contacts.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From offering predictive content to split automation and attribution reporting, ActiveCampaign has created a niche for itself.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At $129, you get one-on-one <a href=\"https:\/\/www.engagebay.com\/blog\/customer-onboarding\/\">onboarding<\/a> support along with CXA strategy consultation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What sets it apart is that you can connect ActiveCampaign to your Gmail account and manage all your sales communications directly from there.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-10169 size-large\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/08\/activecampaign-new-1024x546.png\" alt=\"activecampaign sales management software\" width=\"1024\" height=\"546\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/08\/activecampaign-new-1024x546.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/08\/activecampaign-new-300x160.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/08\/activecampaign-new-768x409.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/08\/activecampaign-new-595xh.png 595w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/08\/activecampaign-new.png 1165w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Summary-2\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">With more than 850+ integrations, it surely can be a great choice for your <strong>restaurant CRM<\/strong>.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But unlike EngageBay, it can be on the pricey side if you have a small restaurant to run with budget constraints.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Pipedrive\"><\/span><span style=\"font-weight: 400;\">3. <\/span><a href=\"https:\/\/www.pipedrive.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Pipedrive<\/span><\/a><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Pipedrive is a robust sales management tool that has been reported as the &#8216;<a href=\"https:\/\/www.engagebay.com\/blog\/easy-to-use-crm-small-business\/\">easiest-to-use CRM<\/a>.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It has also gained popularity for the easy migration of business data between your favorite apps and Pipedrive.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is used by over 95,000 companies in 179 countries, with 1M tasks automated each week.\u00a0\u00a0<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"What_Does_Pipedrives_CRM_Include\"><\/span>What Does Pipedrive&#8217;s CRM Include?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">When you sign up for Pipedrive&#8217;s CRM, its basic plan is for the US $12.50 that offers customizable pipelines along with contact management.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pipedrive claims to offer 24*7 customer support via email and chat.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It assures its users that the system is <a href=\"https:\/\/www.engagebay.com\/blog\/introducing-gdpr\/\">GDPR-compliant<\/a> to protect the privacy of your customers&#8217; information.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When you upgrade to its higher-paid plans, you get extra features like group emailing, eSignatures, and others.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The only drawback is that it doesn&#8217;t allow Google Drive and OneDrive integration for its basic Essential plan.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can add the LeadBooster add-on to your existing plan for US $32.50 per company per month.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-12956 size-large\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/Screenshot-2021-05-12-at-1.51.47-PM-1024x416.png\" alt=\"Pipedrive marketing solution\" width=\"1024\" height=\"416\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/Screenshot-2021-05-12-at-1.51.47-PM-1024x416.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/Screenshot-2021-05-12-at-1.51.47-PM-300x122.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/Screenshot-2021-05-12-at-1.51.47-PM-768x312.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/Screenshot-2021-05-12-at-1.51.47-PM-1536x624.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/Screenshot-2021-05-12-at-1.51.47-PM-2048x832.png 2048w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/Screenshot-2021-05-12-at-1.51.47-PM-595xh.png 595w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Summary-3\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">As a sales management tool, Pipeline is reasonably priced. However, it doesn&#8217;t offer telephone support even for its most expensive paid plans.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Keap\"><\/span><span style=\"font-weight: 400;\">4. <a href=\"https:\/\/keap.com\/features\/client-management\" target=\"_blank\" rel=\"noopener noreferrer\">Keap<\/a><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Keap<\/span><span style=\"font-weight: 400;\">, formerly known as Infusionsoft, houses all your client activity and communication in a single platform.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Been around for 20 years now, it has helped millions of entrepreneurs manage their businesses efficiently.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It claims to be best suited for the small- to- medium-sized restaurant business.\u00a0<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"What_Does_Keaps_CRM_Include\"><\/span>What Does Keap&#8217;s CRM Include?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Being one of the top <strong>CRM for restaurants<\/strong>, Keap is particularly famous for its customer support.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Aside from chat support, it also offers call support and has well-organized guides on its platform for easy training.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Keap&#8217;s plan starts at $56 per month that is specifically designed for solopreneurs and new businesses.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Keap understands the importance of<strong> email marketing for restaurants<\/strong>, and thus, it offers email tools to automate follow-up and close more deals.\u00a0<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Furthermore, Keap offers a wide range of integration with third-party applications to help expand its functionalities.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-12957 size-large\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/Keap-CRM-for-Restaurants-1024x696.png\" alt=\"Keap contacts management tool\" width=\"1024\" height=\"696\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/Keap-CRM-for-Restaurants-1024x696.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/Keap-CRM-for-Restaurants-300x204.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/Keap-CRM-for-Restaurants-768x522.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/Keap-CRM-for-Restaurants-1536x1044.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/Keap-CRM-for-Restaurants-595xh.png 595w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/Keap-CRM-for-Restaurants.png 1952w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Summary-4\"><\/span>Summary<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">While the Keap CRM Lite plan has all the basic tools needed to manage your restaurants, you need to switch to its Max plan to access tools like lead scoring and <a href=\"https:\/\/www.engagebay.com\/marketing\/email-ab-testing\">A\/B email testing<\/a>.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It can be a drawback for small restaurants.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Freshworks\"><\/span><span style=\"font-weight: 400;\">5. <\/span><a href=\"https:\/\/www.freshworks.com\/crm\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Freshworks<\/span><\/a><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Freshworks is one of the <strong>top CRM for restaurants<\/strong> that align your marketing and sales effort.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Its smart, comprehensive solution aims to help restaurants discover the best leads and boost customer engagement.\u00a0<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"What_Does_Freshworks_CRM_Include\"><\/span>What Does Freshworks&#8217; CRM Include?<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Powered by AI, Freshworks CRM is an intelligent marketing tool that analyzes every deal and helps you with the next best actions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It helps create an accurate forecast useful in strategizing your campaigns.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, its forecast insights are only available with its Enterprise plan that starts at \u20b99,199 per user per month, if paid annually.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Otherwise, Freshworks charges \u20b92,099 per user per month for its starter package \u2014 Growth for up to 1,000 marketing contacts.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It divides its CRM into two categories: Customer-for-Life Cloud &amp; an individual CRM cloud for teams who need just sales or marketing.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-12958 size-large\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/Screenshot-2021-05-12-at-2.56.18-PM-1024x523.png\" alt=\"Freshworks marketing management solution\" width=\"1024\" height=\"523\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/Screenshot-2021-05-12-at-2.56.18-PM-1024x523.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/Screenshot-2021-05-12-at-2.56.18-PM-300x153.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/05\/Screenshot-2021-05-12-at-2.56.18-PM-768x392.png 768w, 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class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">All the <strong>.<\/strong> has something unique to bring to the table.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The main goal is to help you drive your business growth.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Get a free trial<\/strong> for the shortlisted CRM and see what works best for you.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.engagebay.com\/pricing\/all-in-one\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">&gt;Try EngageBay&#8217;s Free Trial Pack for up to 15 users pack here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n               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