{"id":13752,"date":"2021-07-16T12:49:16","date_gmt":"2021-07-16T12:49:16","guid":{"rendered":"https:\/\/www.engagebay.com\/blog\/?p=13752"},"modified":"2025-08-21T14:40:22","modified_gmt":"2025-08-21T14:40:22","slug":"engagebay-callhippo-integration","status":"publish","type":"post","link":"https:\/\/www.engagebay.com\/blog\/engagebay-callhippo-integration\/","title":{"rendered":"EngageBay Integrates with Leading Telephony Software CallHippo"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">We have a new name in our growing library of <\/span><a href=\"https:\/\/www.engagebay.com\/integrations\/\"><span style=\"font-weight: 400;\">integrations<\/span><\/a><span style=\"font-weight: 400;\">. As in-app telephony usage gains traction, we get more and more requests for <strong>integrations with popular telephony apps<\/strong>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This time, EngageBay has integrated with the leading in-app calling platform <\/span><a href=\"https:\/\/callhippo.com\/\"><span style=\"font-weight: 400;\">CallHippo<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">CallHippo&#8217;s cloud-based <a href=\"https:\/\/telecrm.in\/call-management-software\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">call management platform<\/a> helps companies manage a wide array of services, including call traffic, interactive voice response (IVR), call center queues, and analytics, all from the same interface.<\/span><\/p>\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n                    sc.async = true;\r\n                    sc.src = f;\r\n                    var m = document.getElementsByTagName(s)[0];\r\n                    m.parentNode.insertBefore(sc, m);   \r\n                })(document, 'script', '\/\/d2p078bqz5urf7.cloudfront.net\/jsapi\/ehform.js');\r\n            <\/script>\r\n            <script>\r\n                function waitForEhForms() {\r\n                    const interval = 100; \/\/ Check every 100ms\r\n                    const checkAndLoad = () => {\r\n                        const params = new URLSearchParams(window.location.search);\r\n                        const elementorPreviewParam = params.get('elementor-preview');\r\n                        if (elementorPreviewParam && typeof EhForms !== 'undefined' && typeof EhForms.loadForms === 'function') {\r\n                            EhForms.loadForms();\r\n                            console.log('EhForms.loadForms() called successfully.');\r\n                        } else {\r\n                            setTimeout(checkAndLoad, interval);\r\n                        }\r\n                    };\r\n                    checkAndLoad();\r\n                }\r\n                \/\/ Call the function\r\n                waitForEhForms();\r\n            <\/script>\r\n        <div class='engage-hub-form-embed' id='eh_form_5161654467690496' data-id='5161654467690496'><\/div>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.engagebay.com\/\"><strong>EngageBay<\/strong><\/a> customers can now <strong>click on &#8220;Integrations&#8221;<\/strong> in their account and enable CallHippo sync with just a few clicks.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">EngageBay<\/span><span style=\"font-weight: 400;\"> has <a href=\"https:\/\/www.engagebay.com\/crm\/telephony-crm\">built-in telephony<\/a> so you can make calls and even record them, but we understand that many of our customers are already using CallHippo.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Of course, we don&#8217;t want our customers to have to choose between business apps. Now, you can <strong>make calls from your <a href=\"https:\/\/callhippo.com\/engagebay-integration\/\">CallHippo account<\/a><\/strong>, and the setup takes only a couple of minutes.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.engagebay.com\/blog\/engagebay-callhippo-integration\/#About_CallHippo\" >About CallHippo<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.engagebay.com\/blog\/engagebay-callhippo-integration\/#What_Can_You_Do_with_EngageBay_%E2%80%94_CallHippo_Integration\" >What Can You Do with EngageBay &#8212; CallHippo Integration?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.engagebay.com\/blog\/engagebay-callhippo-integration\/#Forward_Calls_Easily\" >Forward Calls Easily<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.engagebay.com\/blog\/engagebay-callhippo-integration\/#Get_Call_Analytics\" >Get Call Analytics<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.engagebay.com\/blog\/engagebay-callhippo-integration\/#Play_Music_on_Hold\" >Play Music on Hold<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.engagebay.com\/blog\/engagebay-callhippo-integration\/#Time_zone-based_Calling\" >Time zone-based Calling<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.engagebay.com\/blog\/engagebay-callhippo-integration\/#Switch_Between_Providers\" >Switch Between Providers<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n<h2><span class=\"ez-toc-section\" id=\"About_CallHippo\"><\/span>About CallHippo<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">CallHippo is an on-demand <a href=\"https:\/\/www.engagebay.com\/blog\/call-center-software\/\">call center software<\/a>. It enables startups and businesses to buy instant local support numbers from more than 50 countries.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">CallHippo&#8217;s easy-to-use interface <a href=\"https:\/\/www.engagebay.com\/blog\/crm-integration\/\">integrates with most CRMs<\/a> and a <strong>total of 100+ business apps<\/strong>, making it simple for teams to make calls directly from the business solution of their choice.<\/span><\/p>\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n                    sc.async = true;\r\n                    sc.src = f;\r\n                    var m = document.getElementsByTagName(s)[0];\r\n                    m.parentNode.insertBefore(sc, m);   \r\n                })(document, 'script', '\/\/d2p078bqz5urf7.cloudfront.net\/jsapi\/ehform.js');\r\n            <\/script>\r\n            <script>\r\n                function waitForEhForms() {\r\n                    const interval = 100; \/\/ Check every 100ms\r\n                    const checkAndLoad = () => {\r\n                        const params = new URLSearchParams(window.location.search);\r\n                        const elementorPreviewParam = params.get('elementor-preview');\r\n                        if (elementorPreviewParam && typeof EhForms !== 'undefined' && typeof EhForms.loadForms === 'function') {\r\n                            EhForms.loadForms();\r\n                            console.log('EhForms.loadForms() called successfully.');\r\n                        } else {\r\n                            setTimeout(checkAndLoad, interval);\r\n                        }\r\n                    };\r\n                    checkAndLoad();\r\n                }\r\n                \/\/ Call the function\r\n                waitForEhForms();\r\n            <\/script>\r\n        <div class='engage-hub-form-embed' id='eh_form_5161654467690496' data-id='5161654467690496'><\/div>\n<h2><span class=\"ez-toc-section\" id=\"What_Can_You_Do_with_EngageBay_%E2%80%94_CallHippo_Integration\"><\/span>What Can You Do with EngageBay &#8212; CallHippo Integration?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">With CallHippo integration, you can now <strong>launch CallHippo dialers directly from EngageBay<\/strong>. You will also be able to set CallHippo as your default calling app in all of the dialer templates.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Forward_Calls_Easily\"><\/span>Forward Calls Easily<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You can choose to have your calls forwarded to several phones, ensuring that you continue to be reachable even when you are on the go.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Get_Call_Analytics\"><\/span>Get Call Analytics<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Monitor the effectiveness of your phone support team. Track missed calls, call load per teammate, and individual coverage rates.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Play_Music_on_Hold\"><\/span>Play Music on Hold<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">CallHippo offers a variety of on-hold music to capture callers&#8217; attention and improve their experience. You can also upload your own music tracks to play.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Time_zone-based_Calling\"><\/span>Time zone-based Calling<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">CallHippo&#8217;s feature Global Connect is an easy way for you to know exactly what time it is in different regions of the world, so you can <strong>call international clients<\/strong> in the hours convenient for them.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Switch_Between_Providers\"><\/span>Switch Between Providers<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">With CallHippo&#8217;s Smart Switch, your sales reps can toggle between different phone companies to make sure they always have great connectivity.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>EngageBay and CallHippo are both always adding more integrations<\/strong> to make work easier for you. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you&#8217;d like to see what other software EngageBay integrates with, click <\/span><a href=\"https:\/\/www.engagebay.com\/integrations\/\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n                    sc.async = true;\r\n                    sc.src = f;\r\n                    var m = document.getElementsByTagName(s)[0];\r\n                    m.parentNode.insertBefore(sc, m);   \r\n                })(document, 'script', '\/\/d2p078bqz5urf7.cloudfront.net\/jsapi\/ehform.js');\r\n            <\/script>\r\n            <script>\r\n                function waitForEhForms() {\r\n                    const interval = 100; \/\/ Check every 100ms\r\n                    const checkAndLoad = () => {\r\n                        const params = new URLSearchParams(window.location.search);\r\n                        const elementorPreviewParam = params.get('elementor-preview');\r\n                        if (elementorPreviewParam && typeof EhForms !== 'undefined' && typeof EhForms.loadForms === 'function') {\r\n                            EhForms.loadForms();\r\n                            console.log('EhForms.loadForms() called successfully.');\r\n                        } else {\r\n                            setTimeout(checkAndLoad, interval);\r\n                        }\r\n                    };\r\n                    checkAndLoad();\r\n                }\r\n                \/\/ Call the function\r\n                waitForEhForms();\r\n            <\/script>\r\n        <div class='engage-hub-form-embed' id='eh_form_5161654467690496' data-id='5161654467690496'><\/div>\n","protected":false},"excerpt":{"rendered":"<p>We have a new name in our growing library of integrations. As in-app telephony usage gains traction, we get more [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":13755,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[3199],"tags":[5768,5767],"class_list":["post-13752","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general","tag-callhippo-integration","tag-engagebay-callhippo-integration"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.3 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>EngageBay Integrates with Leading Telephony Software CallHippo<\/title>\n<meta name=\"description\" content=\"With the EngageBay-CallHippo integration, you can make calls from your CallHippo account, and the setup takes only a couple of minutes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.engagebay.com\/blog\/engagebay-callhippo-integration\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"EngageBay Integrates with Leading Telephony Software CallHippo\" \/>\n<meta property=\"og:description\" content=\"With the EngageBay-CallHippo integration, you can make calls from your CallHippo account, and the setup takes only a couple of minutes.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.engagebay.com\/blog\/engagebay-callhippo-integration\/\" \/>\n<meta property=\"og:site_name\" content=\"EngageBay - All-in-one marketing, sales, and service\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/engagebay\" \/>\n<meta property=\"article:published_time\" content=\"2021-07-16T12:49:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-21T14:40:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/07\/engagebay-call-hippo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Sharjeel\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@engagebay\" \/>\n<meta name=\"twitter:site\" content=\"@engagebay\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sharjeel\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.engagebay.com\/blog\/engagebay-callhippo-integration\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.engagebay.com\/blog\/engagebay-callhippo-integration\/\"},\"author\":{\"name\":\"Sharjeel\",\"@id\":\"https:\/\/www.engagebay.com\/blog\/#\/schema\/person\/01ad870b6d5cd8fe4b5d09cbb96c770d\"},\"headline\":\"EngageBay Integrates with Leading Telephony Software CallHippo\",\"datePublished\":\"2021-07-16T12:49:16+00:00\",\"dateModified\":\"2025-08-21T14:40:22+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.engagebay.com\/blog\/engagebay-callhippo-integration\/\"},\"wordCount\":429,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.engagebay.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.engagebay.com\/blog\/engagebay-callhippo-integration\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/07\/engagebay-call-hippo.png\",\"keywords\":[\"CallHippo Integration\",\"EngageBay - 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