{"id":27098,"date":"2024-06-28T11:56:14","date_gmt":"2024-06-28T11:56:14","guid":{"rendered":"https:\/\/www.engagebay.com\/blog\/?p=27098"},"modified":"2025-12-09T14:11:54","modified_gmt":"2025-12-09T14:11:54","slug":"client-vs-customer","status":"publish","type":"post","link":"https:\/\/www.engagebay.com\/blog\/client-vs-customer\/","title":{"rendered":"Client vs Customer: What&#8217;s the Difference in Business Writing?"},"content":{"rendered":"<p>When writing in a business context, is it better to address your audience as &#8220;clients&#8221; or as &#8220;customers&#8221;?<\/p>\n<p>It&#8217;s a legitimate question.<\/p>\n<p>Technically, they both refer to the same person \u2014 the party for whom you provide the goods or services.<\/p>\n<p><strong>The difference between &#8220;client&#8221; and &#8220;customer&#8221; lies in the answer to one simple question: Are you selling a product or a service?<\/strong><\/p>\n<p>In this blog post, I&#8217;ll help you understand the words clearly enough to never get confused again \ud83d\ude42<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.engagebay.com\/blog\/client-vs-customer\/#What_is_a_client\" >What is a client?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.engagebay.com\/blog\/client-vs-customer\/#What_is_a_customer\" >What is a customer?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.engagebay.com\/blog\/client-vs-customer\/#What_are_the_differences_between_a_customer_and_a_client\" >What are the differences between a customer and a client?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.engagebay.com\/blog\/client-vs-customer\/#Examples_of_business_and_work_situations_where_you_would_use_customer_instead_of_client\" >Examples of business and work situations where you would use customer instead of client<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.engagebay.com\/blog\/client-vs-customer\/#Examples_of_business_and_work_situations_where_you_would_use_client_instead_of_customer\" >Examples of business and work situations where you would use client instead of customer<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.engagebay.com\/blog\/client-vs-customer\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n\n<h2><span class=\"ez-toc-section\" id=\"What_is_a_client\"><\/span><span style=\"color: #339966;\"><strong>What is a client?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>A client is a person or entity to whom you provide your business services. A client relationship is often long-term because it involves regular, personalized attention and services designed just for them.&nbsp;<\/p>\n<p>To enhance client relationships and gather actionable insights, businesses can utilize tools like <a href=\"https:\/\/surveyvista.com\/our-tools\/customer-experience-management-software\/\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">SurveyVista<\/a>, which enable the collection of real-time feedback, analysis of satisfaction trends, and data-driven decisions to improve service quality and loyalty<\/p>\n<p>Because client relationships are ongoing, many service businesses <a href=\"https:\/\/www.helcim.com\/guides\/recurring-payments-101\/\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">automate billing with recurring payments<\/a> to keep retainers and monthly invoices on schedule.<\/p>\n<p>For instance, if you&#8217;re a lawyer, your clients are the people who hire you for your professional service. They may be individual clients or business clients. If you&#8217;re a <a href=\"https:\/\/www.engagebay.com\/blog\/real-estate-marketing-automation\/\" target=\"_blank\" rel=\"noopener\">real estate agent<\/a>, your primary clients are the sellers and buyers who hire you to help them buy or sell property.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_is_a_customer\"><\/span><strong><span style=\"color: #339966;\">What is a customer?<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>A customer is a person or organization that buys goods or services from another business. They are also called consumers, purchasers, and buyers. This is a kind of transactional relationship that can either involve a one-time purchase or a recurring one in which the customers buy from the same brand again and again.<\/p>\n<p>A company&#8217;s customers are the people who buy its products or services. A company&#8217;s customers can be individuals, businesses, organizations, or other groups of people.<\/p>\n<p><strong>For instance,<\/strong> Apple has many individual consumers who buy iPhones and iPads. Additionally, Apple has corporate customers who buy its Macs and other computer products.<\/p>\n<figure id=\"attachment_27136\" aria-describedby=\"caption-attachment-27136\" style=\"width: 542px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/andy-wang-Nfw2A9JGBsw-unsplash.jpg\"><img decoding=\"async\" class=\" wp-image-27136\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/andy-wang-Nfw2A9JGBsw-unsplash.jpg\" alt=\"Apple store image from Unsplash\" width=\"542\" height=\"361\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/andy-wang-Nfw2A9JGBsw-unsplash.jpg 1920w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/andy-wang-Nfw2A9JGBsw-unsplash-300x200.jpg 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/andy-wang-Nfw2A9JGBsw-unsplash-1024x683.jpg 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/andy-wang-Nfw2A9JGBsw-unsplash-768x512.jpg 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/andy-wang-Nfw2A9JGBsw-unsplash-1536x1024.jpg 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/andy-wang-Nfw2A9JGBsw-unsplash-595xh.jpg 595w\" sizes=\"(max-width: 542px) 100vw, 542px\" \/><\/a><figcaption id=\"caption-attachment-27136\" class=\"wp-caption-text\"><em>Photo by <a href=\"https:\/\/unsplash.com\/@andywang02021?utm_source=unsplash&amp;utm_medium=referral&amp;utm_content=creditCopyText\">Andy Wang<\/a> on <a href=\"https:\/\/unsplash.com\/s\/photos\/people-apple-store?utm_source=unsplash&amp;utm_medium=referral&amp;utm_content=creditCopyText\">Unsplash<\/a><\/em><\/figcaption><\/figure>\n<h2><span class=\"ez-toc-section\" id=\"What_are_the_differences_between_a_customer_and_a_client\"><\/span><span style=\"color: #339966;\"><strong>What are the differences between a customer and a client?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>It&#8217;s easy to confuse the terms &#8220;client&#8221; and &#8220;customer,&#8221; but they have different meanings in business.<\/p>\n<p>A client is a person or organization that hires you for your services, such as a lawyer or accountant. A customer is someone who buys what you&#8217;re selling, such as a client&#8217;s employee or an individual who uses your products or services.<\/p>\n<p><strong>Here are some tips on how to use these words correctly:<\/strong><\/p>\n<p><strong>1)<\/strong> Use the term &#8220;client&#8221; when you&#8217;re talking about an individual or business that&#8217;s hiring your company for services.<\/p>\n<p style=\"padding-left: 40px;\">For example: <em>&#8220;We&#8217;ll need to speak with our <span style=\"text-decoration: underline;\">clients<\/span> before we can submit our proposal.&#8221;<\/em><\/p>\n<p><strong>2)<\/strong> Use the term &#8220;customer&#8221; when you&#8217;re referring to someone who is paying for something they&#8217;ve purchased from your company.<\/p>\n<p style=\"padding-left: 40px;\">For example: <em>&#8220;Our goal is to make sure every <span style=\"text-decoration: underline;\">customer<\/span> has a positive experience.&#8221;<\/em><\/p>\n<p><strong>3)<\/strong> Don&#8217;t use either term if you&#8217;re writing about people who are buying something from another company \u2014 like shoppers at a mall or consumers buying goods online \u2014 even though those people may also be considered customers of their own companies (like employees buying <a href=\"https:\/\/www.engagebay.com\/blog\/insurance-crm\/\" target=\"_blank\" rel=\"noopener\">health insurance<\/a> from their employer).<\/p>\n<p style=\"padding-left: 40px;\">For example: <em>&#8220;The sale was so successful that we sold out of everything we had in stock.&#8221;<\/em><\/p>\n<h3><span style=\"color: #993300;\">Other differences between customers and clients<\/span><\/h3>\n<p>Here are some other differences between customers and clients.<\/p>\n<h4><span style=\"color: #666699;\">Customer engagement vs client engagement<\/span><\/h4>\n<p>Customer engagement typically involves short-term interactions that are centered around <a href=\"https:\/\/flippingbook.com\/blog\/marketing-tips\/promoting-a-new-product\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">promotions<\/a> and transactions. Client engagement goes deeper and focuses on long-term relationships, personalized services, and ongoing communication.<\/p>\n<p>Leveraging a <a href=\"https:\/\/www.acefone.com\/solutions\/cloud-contact-center-software\/\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">cloud contact center<\/a> can help facilitate both by enabling seamless, scalable, and personalized interactions across multiple channels.<\/p>\n<h4><span style=\"color: #666699;\">Customer acquisition vs client acquisition<\/span><\/h4>\n<p><a href=\"https:\/\/martal.ca\/what-is-a-customer-acquisition-agency-and-why-you-should-hire-one\/\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">Customer acquisition<\/a> is about attracting buyers through marketing and sales efforts, often focusing on volume. Client acquisition generally involves a more targeted approach that emphasizes networking, referrals, and reputation building.<\/p>\n<h4><span style=\"color: #666699;\">Customer experience vs client experience<\/span><\/h4>\n<p>Customer experience revolves around overall satisfaction with products or services, including ease of purchase and customer support. However, client experience goes deeper and involves tailored services, regular check-ins, and proactive problem-solving.<\/p>\n<h4><span style=\"color: #666699;\">Customer journey vs client journey<\/span><\/h4>\n<p>The customer journey includes everything from awareness to purchase and beyond, focusing on sales and retention. The client journey also includes these steps but adds continuous engagement, personalized service, and relationship management.<\/p>\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n                    sc.async = true;\r\n                    sc.src = f;\r\n                    var m = document.getElementsByTagName(s)[0];\r\n                    m.parentNode.insertBefore(sc, m);   \r\n                })(document, 'script', '\/\/d2p078bqz5urf7.cloudfront.net\/jsapi\/ehform.js');\r\n            <\/script>\r\n            <script>\r\n                function waitForEhForms() {\r\n                    const interval = 100; \/\/ Check every 100ms\r\n                    const checkAndLoad = () => {\r\n                        const params = new URLSearchParams(window.location.search);\r\n                        const elementorPreviewParam = params.get('elementor-preview');\r\n                        if (elementorPreviewParam && typeof EhForms !== 'undefined' && typeof EhForms.loadForms === 'function') {\r\n                            EhForms.loadForms();\r\n                            console.log('EhForms.loadForms() called successfully.');\r\n                        } else {\r\n                            setTimeout(checkAndLoad, interval);\r\n                        }\r\n                    };\r\n                    checkAndLoad();\r\n                }\r\n                \/\/ Call the function\r\n                waitForEhForms();\r\n            <\/script>\r\n        <div class='engage-hub-form-embed' id='eh_form_5161654467690496' data-id='5161654467690496'><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Examples_of_business_and_work_situations_where_you_would_use_customer_instead_of_client\"><\/span><strong><span style=\"color: #339966;\">Examples of business and work situations where you would use customer instead of client<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Customer vs client is one of those language issues that can make you feel like you&#8217;re facing an impossible choice. How can you possibly decide which one to use when?<\/p>\n<figure id=\"attachment_27137\" aria-describedby=\"caption-attachment-27137\" style=\"width: 543px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/amy-hirschi-W7aXY5F2pBo-unsplash.jpg\"><img decoding=\"async\" class=\"wp-image-27137 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/amy-hirschi-W7aXY5F2pBo-unsplash.jpg\" alt=\"Client representative image by unsplash\" width=\"543\" height=\"362\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/amy-hirschi-W7aXY5F2pBo-unsplash.jpg 1920w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/amy-hirschi-W7aXY5F2pBo-unsplash-300x200.jpg 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/amy-hirschi-W7aXY5F2pBo-unsplash-1024x683.jpg 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/amy-hirschi-W7aXY5F2pBo-unsplash-768x512.jpg 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/amy-hirschi-W7aXY5F2pBo-unsplash-1536x1024.jpg 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/amy-hirschi-W7aXY5F2pBo-unsplash-595xh.jpg 595w\" sizes=\"(max-width: 543px) 100vw, 543px\" \/><\/a><figcaption id=\"caption-attachment-27137\" class=\"wp-caption-text\"><em>Photo by <a href=\"https:\/\/unsplash.com\/@amyhirschi?utm_source=unsplash&amp;utm_medium=referral&amp;utm_content=creditCopyText\">Amy Hirschi<\/a> on <a href=\"https:\/\/unsplash.com\/s\/photos\/clients?utm_source=unsplash&amp;utm_medium=referral&amp;utm_content=creditCopyText\">Unsplash<\/a><\/em><\/figcaption><\/figure>\n<p>Let&#8217;s start with the basics: what do we mean when we talk about customers and clients?<\/p>\n<p>A customer is someone who purchases goods or services from a business. A customer is someone buying groceries from a supermarket, dining at a restaurant, or purchasing clothes from a retail store\u200b.<\/p>\n<p>A client is someone who uses the personalized service of a professional or agency. Examples of clients include someone working with a lawyer for their legal services, a patient under the care of a doctor, etc.<\/p>\n<p>In other words, if someone pays for something, they&#8217;re a customer. If they&#8217;re receiving advice or help from someone else, they&#8217;re a client.<\/p>\n<p>Use customer when you&#8217;re referring to someone who buys goods or services from you. <strong>Here are some examples of business and work situations where you would use customer instead of client:<\/strong><\/p>\n<p>Marketing department: <em>&#8220;We&#8217;ll need a new marketing strategy to attract more <span style=\"text-decoration: underline;\">customers<\/span>.&#8221;<\/em><\/p>\n<p>Sales representative: <em>&#8220;Our sales team needs to target more <span style=\"text-decoration: underline;\">customers<\/span> in their area.&#8221;<\/em><\/p>\n<p>&#8220;Our customers range from large corporations to small start-ups, all of whom benefit from our dedicated customer support and efficient <a href=\"https:\/\/www.artsyltech.com\/solutions\/OrderAction\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">order processing<\/a>.&#8221;<\/p>\n<p>&#8220;We make sure our <span style=\"text-decoration: underline;\">customers<\/span> find everything they need easily. <span style=\"text-decoration: underline;\">C<\/span><span style=\"text-decoration: underline;\">ustomer<\/span> satisfaction is our number one priority.&#8221;<\/p>\n<p>&#8220;We need to figure out a way to <a href=\"https:\/\/www.sobot.io\/blog\/how-to-reduce-customer-churn-rate\/\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">reduce the customer churn<\/a>.&#8221;<\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/customer-onboarding\/\">Customer Onboarding Guide With 6 Best Practices<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Examples_of_business_and_work_situations_where_you_would_use_client_instead_of_customer\"><\/span><strong><span style=\"color: #339966;\">Examples of business and work situations where you would use client instead of customer<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>To keep it simple, use client when you&#8217;re writing about a person or group that has hired your business for some kind of service.<\/p>\n<p><strong>For example:<\/strong><\/p>\n<p><em>&#8220;My lasting relationship with my <span style=\"text-decoration: underline;\">client<\/span> is a testament to the quality of my services.&#8221;<\/em><\/p>\n<p><em>&#8220;We have <span style=\"text-decoration: underline;\">clients<\/span> in many different industries.&#8221;<\/em><\/p>\n<p><em>&#8220;I have an ongoing relationship of 5 years with my <span style=\"text-decoration: underline;\">client<\/span>.&#8221;<\/em><\/p>\n<p><em>&#8220;We provide our <span style=\"text-decoration: underline;\">clients<\/span> with outstanding customer service.&#8221;<\/em><\/p>\n<p><em>&#8220;I&#8217;m going to focus on developing new relationships with my existing <span style=\"text-decoration: underline;\">clients<\/span>.&#8221;<\/em><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/b2b-email-marketing-examples\/\">B2B Email Marketing Examples From Billion Dollar Companies<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><span style=\"color: #339966;\"><strong>Conclusion<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Getting a client means building a long-term relationship with the potential for future referrals and ongoing business. Unlike customers who may make a one-time purchase, clients look for ongoing value and trust. However, customer loyalty is a thing, so you should treat a customer relationship as an ongoing one as well.&nbsp;<\/p>\n<p>Regardless of whether it&#8217;s a client or a customer, it&#8217;s important to be professional and trustworthy. Give reasons to your clients to keep using your services and your customers to keep coming back for more.<\/p>\n<p>Also, to reduce friction for repeat business, consider <a href=\"https:\/\/www.helcim.com\/guides\/card-on-file-payments\/\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">processing card-on-file payments<\/a> so loyal customers and long-term clients can pay quickly. That&#8217;s the secret to long-term success.<\/p>\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n                    sc.async = true;\r\n                    sc.src = f;\r\n                    var m = document.getElementsByTagName(s)[0];\r\n                    m.parentNode.insertBefore(sc, m);   \r\n                })(document, 'script', '\/\/d2p078bqz5urf7.cloudfront.net\/jsapi\/ehform.js');\r\n            <\/script>\r\n            <script>\r\n                function waitForEhForms() {\r\n                    const interval = 100; \/\/ Check every 100ms\r\n                    const checkAndLoad = () => {\r\n                        const params = new URLSearchParams(window.location.search);\r\n                        const elementorPreviewParam = params.get('elementor-preview');\r\n                        if (elementorPreviewParam && typeof EhForms !== 'undefined' && typeof EhForms.loadForms === 'function') {\r\n                            EhForms.loadForms();\r\n                            console.log('EhForms.loadForms() called successfully.');\r\n                        } else {\r\n                            setTimeout(checkAndLoad, interval);\r\n                        }\r\n                    };\r\n                    checkAndLoad();\r\n                }\r\n                \/\/ Call the function\r\n                waitForEhForms();\r\n            <\/script>\r\n        <div class='engage-hub-form-embed' id='eh_form_6268678992035840' data-id='6268678992035840'><\/div>\n<p><i data-stringify-type=\"italic\">Content updated for freshness and SEO by&nbsp;<\/i><i data-stringify-type=\"italic\"><a class=\"c-link\" href=\"https:\/\/www.engagebay.com\/blog\/author\/swastik_sahu\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https:\/\/www.engagebay.com\/blog\/author\/swastik_sahu\/\" data-sk=\"tooltip_parent\">Swastik Sahu<\/a>.<\/i><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When writing in a business context, is it better to address your audience as &#8220;clients&#8221; or as &#8220;customers&#8221;? It&#8217;s a [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":27238,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[3199],"tags":[7203],"class_list":["post-27098","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general","tag-client-vs-customer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.3 (Yoast SEO v25.3.1) - 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