{"id":27556,"date":"2022-09-22T14:06:14","date_gmt":"2022-09-22T14:06:14","guid":{"rendered":"https:\/\/www.engagebay.com\/blog\/?p=27556"},"modified":"2026-03-23T14:33:41","modified_gmt":"2026-03-23T14:33:41","slug":"zendesk-competitors","status":"publish","type":"post","link":"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/","title":{"rendered":"10 Competitors That Give Zendesk A Run For Its Money"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">If you want to provide seamless customer support, having an excellent customer service solution is of utmost importance.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Zendesk is probably the first name that pops up when someone mentions the best customer support software in the market today.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It has managed to create a name for itself by providing some unique, robust functionalities that cater to all industry types.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Despite that, <strong>we are going to talk about the 10 best Zendesk competitors that you can consider using to retain your customer base.&nbsp;<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">But why? Let\u2019s understand that first.&nbsp;<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Why_Should_You_Consider_Using_Zendesk_Competitors\" >Why Should You Consider Using Zendesk Competitors?&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Best_Zendesk_Competitors_For_Your_Business\" >Best Zendesk Competitors For Your Business<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#1_EngageBay\" >#1. EngageBay<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Features\" >Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Pricing\" >Pricing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Pros\" >Pros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Cons\" >Cons<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#2_Freshdesk\" >#2. Freshdesk<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Features-2\" >Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Pricing-2\" >Pricing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Pros-2\" >Pros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Cons-2\" >Cons<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#3_Zoho_Desk\" >#3. Zoho Desk<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Features-3\" >Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Pricing-3\" >Pricing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Pros-3\" >Pros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Cons-3\" >Cons<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#4_Help_Scout\" >#4. Help Scout<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Features-4\" >Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Pricing-4\" >Pricing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Pros-4\" >Pros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Cons-4\" >Cons<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#5_HappyFox\" >#5. HappyFox<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Features-5\" >Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Pricing-5\" >Pricing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Pros-5\" >Pros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Cons-5\" >Cons<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#6_Vivantio\" >#6. Vivantio<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Features-6\" >Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-30\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Pricing-6\" >Pricing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-31\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Pros-6\" >Pros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-32\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Cons-6\" >Cons<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-33\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#7_LiveChat\" >#7. LiveChat<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-34\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Features-7\" >Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-35\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Pricing-7\" >Pricing&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-36\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Pros-7\" >Pros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-37\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Cons-7\" >Cons<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-38\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#8_LiveAgent\" >#8. LiveAgent<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-39\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Features-8\" >Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-40\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Pricing-8\" >Pricing&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-41\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Pros-8\" >Pros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-42\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Cons-8\" >Cons<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-43\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#9_Kayako\" >#9. Kayako<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-44\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Features-9\" >Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-45\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Pricing-9\" >Pricing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-46\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Pros-9\" >Pros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-47\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Cons-9\" >Cons<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-48\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#10_Kustomer\" >#10. Kustomer<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-49\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Features-10\" >Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-50\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Pricing-10\" >Pricing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-51\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Pros-10\" >Pros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-52\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Cons-10\" >Cons<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-53\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/#Wrap_Up\" >Wrap Up<\/a><\/li><\/ul><\/nav><\/div>\n\n<h2><span class=\"ez-toc-section\" id=\"Why_Should_You_Consider_Using_Zendesk_Competitors\"><\/span><span style=\"color: #339966;\"><b>Why Should You Consider Using Zendesk Competitors?&nbsp;<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Zendesk is one of the most popular customer support software, especially amongst large enterprises.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For starters, it enables enterprises to opt for conversational support to make it convenient for customers.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It uses automation and AI-powered bots for a personalized customer experience.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To add on, Zendesk supports multiple communication channels to provide a seamless support system.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>While everything looks good, one drawback is that the pricing can be on the higher side.<\/strong> Even though it claims to have dedicated support software for small and medium enterprises, the <\/span><a href=\"https:\/\/www.zendesk.com\/in\/pricing\/#everyone\"><span style=\"font-weight: 400;\">pricing point<\/span><\/a><span style=\"font-weight: 400;\"> starts at $49 per user per month.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Besides, it doesn\u2019t even include some of its attractive features like a self-service customer portal and service level agreement (SLA) management.&nbsp;<\/span><\/p>\n<p><strong>Zendesk offers three pricing plans for its service category:<\/strong><\/p>\n<ul>\n<li>Zendesk Suite Team (starting at $49\/month)<\/li>\n<li>Zendesk Suite Growth (starting at $79\/month)<\/li>\n<li>Zendesk Suite Professional (starting at $99\/month)<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-2.51.09-PM.png\"><img decoding=\"async\" class=\"aligncenter wp-image-27560 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-2.51.09-PM.png\" alt=\"zendesk pricing\" width=\"1456\" height=\"1240\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-2.51.09-PM.png 1456w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-2.51.09-PM-300x255.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-2.51.09-PM-1024x872.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-2.51.09-PM-768x654.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-2.51.09-PM-595xh.png 595w\" sizes=\"(max-width: 1456px) 100vw, 1456px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Moreover, it offers limited customizable tool options, which can be a drawback for companies looking for bespoke solutions.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you are convinced, let us look at the list of top Zendesk competitors that aren\u2019t only affordable but scalable at the same time.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s dive in.&nbsp;<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Best_Zendesk_Competitors_For_Your_Business\"><\/span><span style=\"color: #339966;\"><b>Best Zendesk Competitors For Your Business<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Here are 10 of the best Zendesk competitors (in no particular order).<\/p>\n<p>We&#8217;ve shown the features, pros, cons, and pricing to help you make an informed decision.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_EngageBay\"><\/span><span style=\"color: #993300;\"><b>#1. <\/b><a style=\"color: #993300;\" href=\"https:\/\/www.engagebay.com\/products\/customer-service\"><b>EngageBay<\/b><\/a><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-27561\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-8.59.00-PM.png\" alt=\"EngageBay - Zendesk Alternatives\" width=\"1120\" height=\"534\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-8.59.00-PM.png 1120w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-8.59.00-PM-300x143.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-8.59.00-PM-1024x488.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-8.59.00-PM-768x366.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-8.59.00-PM-595xh.png 595w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">What makes EngageBay one of the top Zendesk competitors is its affordability for the number of features it has to offer.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Besides, this platform is easily scalable as and when your business starts to grow.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And most importantly, you can align your marketing and sales teams on a single platform.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It enables you to track all customer interactions across various channels from your dashboard, helping you deliver a better customer experience &#8212; making EngageBay the best Zendesk alternative for small businesses.&nbsp;<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Features\"><\/span><span style=\"color: #666699;\"><b>Features<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li><b>Ticket View: <\/b><span style=\"font-weight: 400;\">The ticket viewing feature allows you to organize all your customer queries and grievances on a single platform, helping you find and track them easily. In addition, the tool automatically assigns tickets to the available team members and allows you to sort them according to priority and the type of issue.<\/span><\/li>\n<li><b>Personalized Responses: <\/b><span style=\"font-weight: 400;\">EngageBay enables you to create a repository of personalized answers in response to questions asked by users. This helps your customer support team resolve queries within a short span of time. Agents can also create individualized responses.<\/span><\/li>\n<li><b>Service Automation: <\/b><span style=\"font-weight: 400;\">With service automation and routing, you can send automated customer marketing emails and internal notifications to your team. Moreover, the feature helps you automatically assign tickets to agents, direct them to the next available team member, and keep track of the ticket status.<\/span><\/li>\n<li><b>Analytics and Reporting: <\/b><span style=\"font-weight: 400;\">You can get detailed insights into your customer service team&#8217;s performance using the analytics and reporting tool. It helps you generate reports on the number of queries resolved, the average time taken to resolve the queries, and the volume of tickets assigned to every team member. This allows you to find areas of improvement, enabling you to provide a better customer experience.<\/span><\/li>\n<li><b>Macros: <\/b><span style=\"font-weight: 400;\">Support macros allow your agents to create and send automated responses to queries of similar nature. Further, they help you schedule response time for grievances, saving time and improving the efficiency of your customer support team.<\/span><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Pricing\"><\/span><span style=\"color: #666699;\"><b>Pricing<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">EngageBay\u2019s customer service suite is free for all teams, irrespective of size and industry. To access the free-forever help desk and <a href=\"https:\/\/www.engagebay.com\/service\/free-live-chat-software\">live chat software<\/a>, you can just <a href=\"https:\/\/app.engagebay.com\/signup\">sign up<\/a> using your G Suite or create a new account with just a username and password.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">All you require is to sign up, without providing any credit card information.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, if you want to expand the functionalities to its other features like live ticketing, support groups, and more, you can easily upgrade to its <a href=\"https:\/\/www.engagebay.com\/pricing\/sales\">paid plans starting from $11.99 per user per month<\/a>.&nbsp;<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Pros\"><\/span><span style=\"color: #666699;\"><b>Pros<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.00.01-PM.png\"><img decoding=\"async\" class=\"aligncenter wp-image-27563 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.00.01-PM.png\" alt=\"EngageBay pros\" width=\"1126\" height=\"242\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.00.01-PM.png 1126w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.00.01-PM-300x64.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.00.01-PM-1024x220.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.00.01-PM-768x165.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.00.01-PM-595xh.png 595w\" sizes=\"(max-width: 1126px) 100vw, 1126px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/www.g2.com\/products\/engagebay-all-in-one-suite\/reviews?utf8=%E2%9C%93&amp;filters%5Bkeyphrases%5D=customer%20service&amp;order=g2_default&amp;filters%5Bcomment_answer_values%5D=\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/em><\/p>\n<p><span style=\"font-weight: 400;\">One of the best features of EngageBay is that it provides tailor-made solutions depending on the size and needs of a business.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Cons\"><\/span><span style=\"color: #666699;\"><b>Cons<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.00.55-PM.png\"><img decoding=\"async\" class=\"aligncenter wp-image-27564 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.00.55-PM.png\" alt=\"EngageBay cons\" width=\"1128\" height=\"116\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.00.55-PM.png 1128w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.00.55-PM-300x31.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.00.55-PM-1024x105.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.00.55-PM-768x79.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.00.55-PM-595xh.png 595w\" sizes=\"(max-width: 1128px) 100vw, 1128px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/www.g2.com\/products\/engagebay-all-in-one-suite\/reviews?utf8=%E2%9C%93&amp;filters%5Bkeyphrases%5D=customer%20service&amp;order=g2_default&amp;filters%5Bcomment_answer_values%5D=\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/em><\/p>\n<p><span style=\"font-weight: 400;\">&nbsp;Compared to other <a href=\"https:\/\/www.engagebay.com\/blog\/zendesk-alternatives\/\">Zendesk alternatives<\/a>, EngageBay does not provide many tutorials on its website.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, users have not faced any issues with the same, owing to EngageBay\u2019s highly responsive customer support team.<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/zendesk-alternative\">Compare EngageBay with Zendesk [with tables]<\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Freshdesk\"><\/span><span style=\"color: #993300;\"><b>#2. <\/b><a style=\"color: #993300;\" href=\"https:\/\/freshdesk.com\/\"><b>Freshdesk<\/b><\/a><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-27565\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.01.49-PM.png\" alt=\"Freshdesk \u2013 customer support platform\" width=\"1118\" height=\"526\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.01.49-PM.png 1118w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.01.49-PM-300x141.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.01.49-PM-1024x482.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.01.49-PM-768x361.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.01.49-PM-595xh.png 595w\" sizes=\"(max-width: 1118px) 100vw, 1118px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Freshdesk is a customer support platform that broadly provides four tools to help you deliver exceptional customer service.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These tools include the omnichannel suite that allows you to contact clients across multiple platforms, a support desk, a contact center for handling and routing calls, and customer success for fostering customer relationships.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Features-2\"><\/span><span style=\"color: #666699;\"><b>Features<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li><b>Team Inbox: <\/b><span style=\"font-weight: 400;\">The team inbox feature allows customer support teams to track, assign, and manage tickets from multiple channels in a single inbox.<\/span><\/li>\n<li><b>Agent Collision Detection: <\/b><span style=\"font-weight: 400;\">This feature ensures that no two agents are assigned a single ticket, preventing collision and overlapping.<\/span><\/li>\n<li><b>Canned Responses: <\/b><span style=\"font-weight: 400;\">Using canned responses, you can create standardized responses for queries of similar categories, helping agents save time and resolve issues faster.<\/span><\/li>\n<li><b>Thank You Detector: <\/b><span style=\"font-weight: 400;\">This tool prevents you from opening a ticket if the customer has replied with a \u2018Thank You.\u2019 It indicates that the query has already been resolved, saving time and helping you track responses more efficiently.<\/span><\/li>\n<li><b>Parent-Child Ticketing: <\/b><span style=\"font-weight: 400;\">With the parent-child ticketing tool, teams can split a complex issue into multiple tickets of smaller sizes and split them among the members. As a result, each team member works on a specific aspect of the problem, helping them resolve queries faster.<\/span><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Pricing-2\"><\/span><span style=\"color: #666699;\"><b>Pricing<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Freshdesk also has a free plan that is available for up to 10 agents only.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It helps you integrate ticketing across email and social media platforms, generates analytics, dispatches tickets to the right teams, and allows for team collaboration.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, if you are looking for help desk automation and collision detection for better work productivity, choose the <\/span><b>Growth <\/b><span style=\"font-weight: 400;\">Plan, available for $14.05 per agent per month.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The <\/span><b>Pro <\/b><span style=\"font-weight: 400;\">Plan, which is Freshdesk\u2019s most popular plan, starts at $40.98 per agent per month. It includes up to 5000 collaborators, customized reports and dashboards, a multilingual knowledge base, and allows you to segment customers for better service.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And under its <\/span><b>Enterprise <\/b><span style=\"font-weight: 400;\">Plan, you can avail of unlimited products, AI-powered social insights, manage agent shifts across time zones, and respond to tickets using automated email replies, all for $70.25 per agent per month.&nbsp;<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Pros-2\"><\/span><span style=\"color: #666699;\"><b>Pros<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.02.47-PM.png\"><img decoding=\"async\" class=\"aligncenter wp-image-27567 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.02.47-PM.png\" alt=\"Freshdesk pros\" width=\"1136\" height=\"254\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.02.47-PM.png 1136w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.02.47-PM-300x67.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.02.47-PM-1024x229.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.02.47-PM-768x172.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.02.47-PM-595xh.png 595w\" sizes=\"(max-width: 1136px) 100vw, 1136px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/www.g2.com\/products\/freshdesk-customer-success\/reviews\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/em><\/p>\n<p><span style=\"font-weight: 400;\">A key advantage of Freshdesk is that it helps companies gain valuable insights into customer behavior, which helps them better understand their clients and deliver improved customer service.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Cons-2\"><\/span><span style=\"color: #666699;\"><b>Cons<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.03.47-PM.png\"><img decoding=\"async\" class=\"aligncenter wp-image-27568 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.03.47-PM.png\" alt=\"Freshdesk cons\" width=\"1148\" height=\"132\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.03.47-PM.png 1148w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.03.47-PM-300x34.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.03.47-PM-1024x118.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.03.47-PM-768x88.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.03.47-PM-595xh.png 595w\" sizes=\"(max-width: 1148px) 100vw, 1148px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/www.g2.com\/products\/freshdesk-customer-success\/reviews\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/em><\/p>\n<p><span style=\"font-weight: 400;\">The number of integrations and automation features in Freshdesk is quite limited, compared to other competitors.<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/freshworks-alternatives\/\">Read also:&nbsp;5 Freshworks Alternatives for Great Customer Support<\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Zoho_Desk\"><\/span><span style=\"color: #993300;\"><b>#3. <\/b><a style=\"color: #993300;\" href=\"https:\/\/www.zoho.com\/desk\/\"><b>Zoho Desk<\/b><\/a><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-27569\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.04.39-PM.png\" alt=\"Zoho Desk\" width=\"1180\" height=\"536\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.04.39-PM.png 1180w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.04.39-PM-300x136.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.04.39-PM-1024x465.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.04.39-PM-768x349.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.04.39-PM-595xh.png 595w\" sizes=\"(max-width: 1180px) 100vw, 1180px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">If you are looking for help desk software that allows you to connect with your customers through multiple channels, try Zoho Desk.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Top companies like Zomato, Godrej, and Daimler are using the Zoho desk to resolve their customer queries faster.&nbsp;<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Features-3\"><\/span><span style=\"color: #666699;\"><b>Features<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li><b>Multichannel: <\/b><span style=\"font-weight: 400;\">Helps you keep in touch with customers across multiple platforms, depending upon their choice.<\/span><\/li>\n<li><b>ZIA: <\/b><span style=\"font-weight: 400;\">AI-powered feature that allows you to gain useful insights from past conversations, generates relevant solutions to queries, and tags key aspects of grievances.<\/span><\/li>\n<li><b>Response Editor: <\/b><span style=\"font-weight: 400;\">This allows you to create and send personalized replies to customers when they raise queries.<\/span><\/li>\n<li><b>Ticket Assignment: <\/b><span style=\"font-weight: 400;\">Ensures that all tickets are assigned to agents and no two team members are allotted to the same issue.<\/span><\/li>\n<li><b>Time Tracking: <\/b><span style=\"font-weight: 400;\">This helps you track progress and the average time spent resolving a query.<\/span><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Pricing-3\"><\/span><span style=\"color: #666699;\"><b>Pricing<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Zoho Desk provides four pricing plans, <\/span><b>Free<\/b><span style=\"font-weight: 400;\">, <\/span><b>Standard<\/b><span style=\"font-weight: 400;\">, <\/span><b>Professional<\/b><span style=\"font-weight: 400;\">, and <\/span><b>Enterprise<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Under the <\/span><b>Free <\/b><span style=\"font-weight: 400;\">Plan, you can avail yourself of tools such as email ticketing, a private knowledge base, a multi-language help desk, and 24*5 email support.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With the <\/span><b>Standard <\/b><span style=\"font-weight: 400;\">Plan, additional features including product-based ticket management, reports and dashboards, marketplace extensions, and 24*5 phone support are available, for $14.05 per agent per month.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But if you are looking for something more advanced like multi-department ticketing, and automatic time tracking, you can get the <\/span><b>Professional<\/b><span style=\"font-weight: 400;\"> plan for $21.07 per agent per month.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For large companies, the <\/span><b>Enterprise <\/b><span style=\"font-weight: 400;\">Plan works best. It costs $40.98 per agent per month and comes with a live chat feature, AI-powered insights, help center customization, contract management, validation rules, and role-based data sharing.&nbsp;<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Pros-3\"><\/span><span style=\"color: #666699;\"><b>Pros<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.06.46-PM.png\"><img decoding=\"async\" class=\"aligncenter wp-image-27570 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.06.46-PM.png\" alt=\"Zoho Desk pros\" width=\"1150\" height=\"310\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.06.46-PM.png 1150w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.06.46-PM-300x81.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.06.46-PM-1024x276.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.06.46-PM-768x207.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.06.46-PM-595xh.png 595w\" sizes=\"(max-width: 1150px) 100vw, 1150px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/www.g2.com\/products\/zoho-desk\/reviews\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/em><\/p>\n<p><span style=\"font-weight: 400;\">Users have found Zoho Desk\u2019s helpdesk platform quite useful since it boasts of centralized communication and prevents two agents from being assigned the same ticket.&nbsp;<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Cons-3\"><\/span><span style=\"color: #666699;\"><b>Cons<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.07.37-PM.png\"><img decoding=\"async\" class=\"aligncenter wp-image-27571 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.07.37-PM.png\" alt=\"Zoho Desk cons\" width=\"1190\" height=\"174\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.07.37-PM.png 1190w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.07.37-PM-300x44.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.07.37-PM-1024x150.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.07.37-PM-768x112.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-08-31-at-9.07.37-PM-595xh.png 595w\" sizes=\"(max-width: 1190px) 100vw, 1190px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/www.g2.com\/products\/zoho-desk\/reviews\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/em><\/p>\n<p><span style=\"font-weight: 400;\">Initially, the platform might appear difficult to navigate.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Moreover, certain tools have only a limited number of features and can only be increased with a more expensive plan.<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/zoho-alternatives\/\">Read also:&nbsp;Zoho Alternatives: CRM Solutions You Can\u2019t Avoid<\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Help_Scout\"><\/span><span style=\"color: #993300;\"><b>#4. <\/b><a style=\"color: #993300;\" href=\"https:\/\/www.helpscout.com\/\"><b>Help Scout<\/b><\/a><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-27626\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-09-02-at-11.56.44-AM.png\" alt=\"Help Scout \" width=\"1136\" height=\"548\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-09-02-at-11.56.44-AM.png 1136w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-09-02-at-11.56.44-AM-300x145.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-09-02-at-11.56.44-AM-1024x494.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-09-02-at-11.56.44-AM-768x370.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-09-02-at-11.56.44-AM-595xh.png 595w\" sizes=\"(max-width: 1136px) 100vw, 1136px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Help Scout is a customer support software that helps you manage all your client conversations from a single inbox.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It gives businesses the right set of tools, such as a collaborative platform and shared inbox amongst others that help them solve queries faster.&nbsp;<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Features-4\"><\/span><span style=\"color: #666699;\"><b>Features<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li><b>Shared Inbox: <\/b><span style=\"font-weight: 400;\">With the shared inbox feature, you can sort your emails in order of priority, create different inboxes for different teams, build automated workflows, personalize conversations, and collaborate in real time.<\/span><\/li>\n<li><b>Live Chat: <\/b><span style=\"font-weight: 400;\">Using live chat, you can respond to customer queries faster and in real time, and generate automated responses to problems of similar nature.<\/span><\/li>\n<li><b>In-app Messages: <\/b><span style=\"font-weight: 400;\">Helps you use customer properties and events to deliver the right messages, provides an overview of the messages delivered monthly, tracks insights into the messages customers engaged the most with, and increases revenue by including CTA in messages.<\/span><\/li>\n<li><b>Knowledge Base: <\/b><span style=\"font-weight: 400;\">Helps you categorize and create articles and a list of questions on how to address commonly asked queries.<\/span><\/li>\n<li><b>Integrations: <\/b><span style=\"font-weight: 400;\">Helps you build your customized app store by choosing from over 90+ integrations including Jira, Salesforce, Zapier, and so on.<\/span><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Pricing-4\"><\/span><span style=\"color: #666699;\"><b>Pricing<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-27627\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-09-02-at-11.57.07-AM.png\" alt=\"Hubspot pricing\" width=\"1126\" height=\"532\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-09-02-at-11.57.07-AM.png 1126w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-09-02-at-11.57.07-AM-300x142.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-09-02-at-11.57.07-AM-1024x484.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-09-02-at-11.57.07-AM-768x363.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-09-02-at-11.57.07-AM-595xh.png 595w\" sizes=\"(max-width: 1126px) 100vw, 1126px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Using Help Scout, you can choose from three plans, <\/span><b>Standard<\/b><span style=\"font-weight: 400;\">, <\/span><b>Plus<\/b><span style=\"font-weight: 400;\">, and <\/span><b>Pro<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The <\/span><b>Standard <\/b><span style=\"font-weight: 400;\">Plan starts from $20 per user per month and is ideal for growing teams. Here, you can get tools like live chat, in-app messaging, automated workflows, custom reporting, 2 mailboxes, and over 50+ integrations.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Under the <\/span><b>Plus <\/b><span style=\"font-weight: 400;\">Plan, there are additional features such as 5 mailboxes, advanced permissions and API access, unlimited reporting history, and integration with Salesforce, HubSpot, and Jira apps. It costs $40 per user per month.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For large teams, the <\/span><b>Pro <\/b><span style=\"font-weight: 400;\">Plan is ideal. With this plan, you can avail of 25 mailboxes, enterprise security, and a dedicated account manager, all for $65 per user per month.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Pros-4\"><\/span><span style=\"color: #666699;\"><b>Pros<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-09-02-at-11.57.30-AM.png\"><img decoding=\"async\" class=\"aligncenter wp-image-27628 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-09-02-at-11.57.30-AM.png\" alt=\"Zendesk pros\" width=\"1168\" height=\"316\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-09-02-at-11.57.30-AM.png 1168w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-09-02-at-11.57.30-AM-300x81.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-09-02-at-11.57.30-AM-1024x277.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-09-02-at-11.57.30-AM-768x208.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/08\/Screenshot-2022-09-02-at-11.57.30-AM-595xh.png 595w\" sizes=\"(max-width: 1168px) 100vw, 1168px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/www.g2.com\/products\/help-scout\/reviews\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/em><\/p>\n<p><span style=\"font-weight: 400;\">Help Scout has made it convenient for teams to handle queries via email.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Using the platform, users can assign email threads, manage them, and track employee progress.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Cons-4\"><\/span><span style=\"color: #666699;\"><b>Cons<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-11.58.21-AM.png\"><img decoding=\"async\" class=\"aligncenter wp-image-27629 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-11.58.21-AM.png\" alt=\"Help Scout cons\" width=\"1126\" height=\"128\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-11.58.21-AM.png 1126w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-11.58.21-AM-300x34.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-11.58.21-AM-1024x116.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-11.58.21-AM-768x87.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-11.58.21-AM-595xh.png 595w\" sizes=\"(max-width: 1126px) 100vw, 1126px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/www.g2.com\/products\/help-scout\/reviews\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/em><\/p>\n<p><span style=\"font-weight: 400;\">Help Scout\u2019s mobile app needs improvement, as the interface is not very user-friendly.<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/freshdesk-alternatives\/\">Read also: Finding the Perfect Fit: A Guide to Freshdesk Alternatives for Your Support Needs<\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_HappyFox\"><\/span><span style=\"color: #993300;\"><b>#5. <\/b><a style=\"color: #993300;\" href=\"https:\/\/www.happyfox.com\/\"><b>HappyFox<\/b><\/a><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-27631\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-11.59.03-AM.png\" alt=\"HappyFox\" width=\"1126\" height=\"528\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-11.59.03-AM.png 1126w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-11.59.03-AM-300x141.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-11.59.03-AM-1024x480.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-11.59.03-AM-768x360.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-11.59.03-AM-595xh.png 595w\" sizes=\"(max-width: 1126px) 100vw, 1126px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">HappyFox is a customer support software and helpdesk solution that aims to provide faster and better support for your clients.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It has even built a community forum where businesses can come together to discuss their issues and help each other resolve them.&nbsp;<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Features-5\"><\/span><span style=\"color: #666699;\"><b>Features<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li><b>Ticketing System: <\/b><span style=\"font-weight: 400;\">Helps you automatically assign tickets to available team members and prevents agent collision.<\/span><\/li>\n<li><b>Canned Actions: <\/b><span style=\"font-weight: 400;\">Creates a template of responses and actions you can undertake while resolving queries of similar nature.<\/span><\/li>\n<li><b>Task Management: <\/b><span style=\"font-weight: 400;\">Allows teams to create and assign tasks under a single issue to agents, helping resolve the problem in less time.<\/span><\/li>\n<li><b>Automation: <\/b><span style=\"font-weight: 400;\">Helps save time by creating automated email sequences and responses to address client grievances.<\/span><\/li>\n<li><b>Knowledge Base: <\/b><span style=\"font-weight: 400;\">Enables teams to create articles and web pages consisting of frequently asked questions and their solutions.<\/span><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Pricing-5\"><\/span><span style=\"color: #666699;\"><b>Pricing<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-11.59.25-AM.png\"><img decoding=\"async\" class=\"aligncenter wp-image-27632 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-11.59.25-AM.png\" alt=\"HappyFox pricing\" width=\"1036\" height=\"490\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-11.59.25-AM.png 1036w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-11.59.25-AM-300x142.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-11.59.25-AM-1024x484.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-11.59.25-AM-768x363.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-11.59.25-AM-595xh.png 595w\" sizes=\"(max-width: 1036px) 100vw, 1036px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">HappyFox includes four pricing models, <\/span><b>Mighty<\/b><span style=\"font-weight: 400;\">, <\/span><b>Fantastic<\/b><span style=\"font-weight: 400;\">, <\/span><b>Enterprise<\/b><span style=\"font-weight: 400;\">, and <\/span><b>Enterprise Plus<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Under the <\/span><b>Mighty<\/b><span style=\"font-weight: 400;\"> Plan, which is HappyFox\u2019s most basic plan, you can avail of a knowledge base, migration assistance, omnichannel ticket generation, and SLA management, for $29 per agent per month.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To get additional tools like 24\/7 email support, multi-brand helpdesk, and custom ticket queues, choose the <\/span><b>Fantastic<\/b><span style=\"font-weight: 400;\"> Plan. It starts at $49 per agent per month.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With the <\/span><b>Enterprise<\/b><span style=\"font-weight: 400;\"> Plan, users can add more features such as asset management, task management, proactive agent collision, and 24\/7 email and chat support, for $69 per agent per month.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For large teams, choose the <\/span><b>Enterprise<\/b> <b>Plus<\/b><span style=\"font-weight: 400;\"> Plan. The plan starts at $89 per agent per month and comes with key tools including agent scripting, a customer success manager, and 24\/7 email, chat, and phone support.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Pros-5\"><\/span><span style=\"color: #666699;\"><b>Pros<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-11.59.43-AM.png\"><img decoding=\"async\" class=\"aligncenter wp-image-27633 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-11.59.43-AM.png\" alt=\"HappyFox pros\" width=\"1174\" height=\"276\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-11.59.43-AM.png 1174w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-11.59.43-AM-300x71.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-11.59.43-AM-1024x241.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-11.59.43-AM-768x181.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-11.59.43-AM-595xh.png 595w\" sizes=\"(max-width: 1174px) 100vw, 1174px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/www.g2.com\/products\/happyfox-customer-service\/reviews\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/em><\/p>\n<p><span style=\"font-weight: 400;\">HappyFox\u2019s major advantage is its ease of use and field customization, which helps teams understand and track the number of requests received, addressed, and still outstanding.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Cons-5\"><\/span><span style=\"color: #666699;\"><b>Cons<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.00.29-PM.png\"><img decoding=\"async\" class=\"aligncenter wp-image-27655 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.00.29-PM.png\" alt=\"HappyFox cons\" width=\"1180\" height=\"156\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.00.29-PM.png 1180w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.00.29-PM-300x40.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.00.29-PM-1024x135.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.00.29-PM-768x102.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.00.29-PM-595xh.png 595w\" sizes=\"(max-width: 1180px) 100vw, 1180px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/www.g2.com\/products\/happyfox-customer-service\/reviews\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/em><\/p>\n<p><span style=\"font-weight: 400;\">Although easy to use, HappyFox takes time to implement, particularly in setting up the inbox.<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/keap-infusionsoft-alternatives\/\">Read also: 5 of the Best Keap Alternatives (Features, Pricing)<\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"6_Vivantio\"><\/span><span style=\"color: #993300;\"><b>#6. <\/b><a style=\"color: #993300;\" href=\"https:\/\/www.vivantio.com\/\"><b>Vivantio<\/b><\/a><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-27668\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.01.19-PM.png\" alt=\"Vivantio\" width=\"1132\" height=\"524\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.01.19-PM.png 1132w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.01.19-PM-300x139.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.01.19-PM-1024x474.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.01.19-PM-768x356.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.01.19-PM-595xh.png 595w\" sizes=\"(max-width: 1132px) 100vw, 1132px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Vivantio is an IT service management and customer support platform catered primarily to B2B companies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of its unique features is that it lets you collect surveys and feedback from your customers by sending automated forms through emails.&nbsp;<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Features-6\"><\/span><span style=\"color: #666699;\"><b>Features<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li><b>Case Management: <\/b><span style=\"font-weight: 400;\">Keeps a track of all the tickets raised and resolved by the customer support team. Besides, it syncs all the cases across every other system for a consolidated view and better service management.&nbsp;<\/span><\/li>\n<li><b>Customer Configuration: <\/b><span style=\"font-weight: 400;\">Maintains a database of the electronic, hardware, and software devices delivered to customers, allowing you to keep track of the units sold.<\/span><\/li>\n<li><b>Contract and Service Leads: <\/b><span style=\"font-weight: 400;\">Under this feature, you can maintain a record of contracts made for each customer and the tickets associated with them.<\/span><\/li>\n<li><b>Self Service and Knowledge Management: <\/b><span style=\"font-weight: 400;\">Helps direct clients to the knowledge base to resolve queries, and handle incidents by routing them to the available agents.<\/span><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Pricing-6\"><\/span><span style=\"color: #666699;\"><b>Pricing<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.01.54-PM.png\"><img decoding=\"async\" class=\"aligncenter wp-image-27669 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.01.54-PM.png\" alt=\"Vivantio pricing\" width=\"1136\" height=\"434\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.01.54-PM.png 1136w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.01.54-PM-300x115.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.01.54-PM-1024x391.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.01.54-PM-768x293.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.01.54-PM-595xh.png 595w\" sizes=\"(max-width: 1136px) 100vw, 1136px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Vivantio provides four pricing models, <\/span><b>Value<\/b><span style=\"font-weight: 400;\">, <\/span><b>Vital<\/b><span style=\"font-weight: 400;\">, <\/span><b>Velocity<\/b><span style=\"font-weight: 400;\">, and <\/span><b>Visionary<\/b><span style=\"font-weight: 400;\">.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The <\/span><b>Value <\/b><span style=\"font-weight: 400;\">Plan starts at $37.47 per user per month. It comes with an intuitive interface and self-service portals and helps you record all tickets in one place.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With the <\/span><b>Vital <\/b><span style=\"font-weight: 400;\">Plan, you can manage multiple tickets, monitor KPIs, manage workflows, and customize dashboards, for $49.18 per user per month.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For managing multiple teams, the <\/span><b>Velocity <\/b><span style=\"font-weight: 400;\">Plan works best. It costs $72.60 per user per month, and helps you create unlimited ticket categories, generates real-time statistics of team performance, and automates reporting and KPIs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For companies with global operations, the <\/span><b>Visionary <\/b><span style=\"font-weight: 400;\">Plan is suited. Under the plan, businesses can avail of a unified corporate approach, and customer data warehousing, and get complete visibility into service operations, for $119.44 per user per month.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Pros-6\"><\/span><span style=\"color: #666699;\"><b>Pros<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.02.16-PM.png\"><img decoding=\"async\" class=\"aligncenter wp-image-27670 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.02.16-PM.png\" alt=\"Vivantio pros\" width=\"1126\" height=\"328\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.02.16-PM.png 1126w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.02.16-PM-300x87.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.02.16-PM-1024x298.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.02.16-PM-768x224.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.02.16-PM-595xh.png 595w\" sizes=\"(max-width: 1126px) 100vw, 1126px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/www.g2.com\/products\/vivantio\/reviews\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/em><\/p>\n<p><span style=\"font-weight: 400;\">Vivantio is known for its workflow feature that helps automate manual and repetitive tasks, boosting the productivity of customer support teams.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Cons-6\"><\/span><span style=\"color: #666699;\"><b>Cons<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.03.03-PM.png\"><img decoding=\"async\" class=\"aligncenter wp-image-27671 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.03.03-PM.png\" alt=\"Vivantio cons\" width=\"1150\" height=\"408\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.03.03-PM.png 1150w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.03.03-PM-300x106.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.03.03-PM-1024x363.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.03.03-PM-768x272.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.03.03-PM-595xh.png 595w\" sizes=\"(max-width: 1150px) 100vw, 1150px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/www.g2.com\/products\/vivantio\/reviews\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/em><\/p>\n<p><span style=\"font-weight: 400;\">Vivantio users expect an interactive chatbot or a live chat feature that can help customers resolve their queries themselves by providing a link to the right article.&nbsp;<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/hubspot-competitors\/\">Read also:&nbsp;5 Top HubSpot Competitors That Cost a Lot Less<\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"7_LiveChat\"><\/span><span style=\"color: #993300;\"><b>#7. <\/b><a style=\"color: #993300;\" href=\"https:\/\/www.livechat.com\/\"><b>LiveChat<\/b><\/a><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-27672\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.03.48-PM.png\" alt=\"LiveChat\u2019s customer support software\" width=\"1142\" height=\"542\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.03.48-PM.png 1142w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.03.48-PM-300x142.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.03.48-PM-1024x486.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.03.48-PM-768x364.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.03.48-PM-595xh.png 595w\" sizes=\"(max-width: 1142px) 100vw, 1142px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">LiveChat\u2019s customer support software is here to deliver an enhanced customer experience and boosts your sales as well.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It helps you create an omnichannel presence by supporting various channels, including messenger, SMS, WhatsApp, and others.&nbsp;<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Features-7\"><\/span><span style=\"color: #666699;\"><b>Features<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li><b>Chat Tools: <\/b><span style=\"font-weight: 400;\">Helps create canned responses to queries, archive chats, tag messages, and find insights into what messages drive engagement.<\/span><\/li>\n<li><b>Customer Engagement: <\/b><span style=\"font-weight: 400;\">Allows teams to send highly targeted messages, assign tickets to agents, and ensures that no two agents are given the same ticket.<\/span><\/li>\n<li><b>Reports and Analytics: <\/b><span style=\"font-weight: 400;\">Generates reports on customer service team performance, in terms of the number of queries resolved, the average time taken, and finds areas for improvement.<\/span><\/li>\n<li><b>Security: <\/b><span style=\"font-weight: 400;\">Provides enhanced security while using the LiveChat platform, including credit card masking, encryption, access restriction, visitor banning, and a single sign-on.<\/span><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Pricing-7\"><\/span><b><span style=\"color: #666699;\">Pricing<\/span>&nbsp;<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.04.11-PM.png\"><img decoding=\"async\" class=\"aligncenter wp-image-27673 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.04.11-PM.png\" alt=\"LiveChat\u2019s customer support software pricing\" width=\"1066\" height=\"432\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.04.11-PM.png 1066w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.04.11-PM-300x122.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.04.11-PM-1024x415.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.04.11-PM-768x311.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.04.11-PM-595xh.png 595w\" sizes=\"(max-width: 1066px) 100vw, 1066px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">LiveChat has four plans to choose from, <\/span><b>Starter<\/b><span style=\"font-weight: 400;\">, <\/span><b>Team<\/b><span style=\"font-weight: 400;\">, <\/span><b>Business<\/b><span style=\"font-weight: 400;\">, and <\/span><b>Enterprise<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The <\/span><b>Starter <\/b><span style=\"font-weight: 400;\">Plan starts as low as $20 per agent per month and offers data security, a ticketing system, basic widget customization, and 60-day chat history as some of its key tools.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Under the <\/span><b>Team <\/b><span style=\"font-weight: 400;\">Plan, you can avail of additional features such as basic reporting, agent grouping, multiple brandings, and full widget customization, for $41 per agent per month.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The most popular plan of LiveChat is its <\/span><b>Business <\/b><span style=\"font-weight: 400;\">Plan, which starts from $59 per agent per month. The plan boasts of tools like advanced reporting, unlimited ticketing systems, staffing prediction, and a worker scheduler.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To purchase advanced tools such as single sign-on, product training, and a dedicated account manager, go for the <\/span><b>Enterprise <\/b><span style=\"font-weight: 400;\">Plan. To buy the plan, companies can contact LiveChat\u2019s sales team directly.&nbsp;<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Pros-7\"><\/span><span style=\"color: #666699;\"><b>Pros<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.04.34-PM.png\"><img decoding=\"async\" class=\"aligncenter wp-image-27674 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.04.34-PM.png\" alt=\"LiveChat\u2019s customer support software pros\" width=\"1136\" height=\"224\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.04.34-PM.png 1136w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.04.34-PM-300x59.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.04.34-PM-1024x202.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.04.34-PM-768x151.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.04.34-PM-595xh.png 595w\" sizes=\"(max-width: 1136px) 100vw, 1136px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/www.g2.com\/products\/livechat\/reviews\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/em><\/p>\n<p><span style=\"font-weight: 400;\">With LiveChat, users can personalize their conversations with clients, helping them nurture and build better customer relationships.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Cons-7\"><\/span><span style=\"color: #666699;\"><b>Cons<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.05.19-PM.png\"><img decoding=\"async\" class=\"aligncenter wp-image-27676 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.05.19-PM.png\" alt=\"LiveChat\u2019s customer support software cons\" width=\"1180\" height=\"140\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.05.19-PM.png 1180w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.05.19-PM-300x36.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.05.19-PM-1024x121.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.05.19-PM-768x91.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.05.19-PM-595xh.png 595w\" sizes=\"(max-width: 1180px) 100vw, 1180px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/www.g2.com\/products\/livechat\/reviews\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/em><\/p>\n<p><span style=\"font-weight: 400;\">For small businesses, LiveChat can be expensive as compared to other Zendesk competitors.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Moreover, users have experienced slow customer service.<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/sharpspring-pricing\/\">Read also:&nbsp;SharpSpring Pricing, Features, and Top 3 Alternatives for Small Businesses<\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"8_LiveAgent\"><\/span><span style=\"color: #993300;\"><b>#8. <\/b><a style=\"color: #993300;\" href=\"https:\/\/www.liveagent.com\/\"><b>LiveAgent<\/b><\/a><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-27678\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.06.28-PM.png\" alt=\"LiveAgent\" width=\"1134\" height=\"524\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.06.28-PM.png 1134w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.06.28-PM-300x139.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.06.28-PM-1024x473.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.06.28-PM-768x355.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.06.28-PM-595xh.png 595w\" sizes=\"(max-width: 1134px) 100vw, 1134px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">If you are looking for a helpdesk platform that helps you resolve queries through social media, go for LiveAgent.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This Zendesk competitor offers 130+ ticketing features and 200+ integrations with popular tools.&nbsp;<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/engagebay-alternatives\/\">Read also: The Top 8 EngageBay Alternatives of 2022 [Features, Pricing, Reviews]<\/a><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Features-8\"><\/span><span style=\"color: #666699;\"><b>Features<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li><b>Ticketing: <\/b><span style=\"font-weight: 400;\">Using this feature, you can<\/span> <span style=\"font-weight: 400;\">track the status of tickets, assign tickets to agents, and prevent agent collision.<\/span><\/li>\n<li><b>Live Chat: <\/b><span style=\"font-weight: 400;\">This allows you to talk to customers in real-time through chatbots and address queries faster.<\/span><\/li>\n<li><b>Call Center: <\/b><span style=\"font-weight: 400;\">Built-in <a href=\"https:\/\/www.engagebay.com\/blog\/call-center-software\/\">call center tool<\/a> and customer service software enables you to make phone calls from the dashboard itself. It helps save time and provides clear visibility into the tickets pending.&nbsp;<\/span><\/li>\n<li><b>Social Media Integration: <\/b>This helps<span style=\"font-weight: 400;\">&nbsp;you meet your customers where they are and interact with them faster, enabling a good customer experience.&nbsp;<\/span><\/li>\n<li><b>Knowledge Base: <\/b><span style=\"font-weight: 400;\">Maintains a database of frequently asked questions that agents can refer to while talking to customers.<\/span><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Pricing-8\"><\/span><b><span style=\"color: #666699;\">Pricing<\/span>&nbsp;<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.06.59-PM.png\"><img decoding=\"async\" class=\"aligncenter wp-image-27679 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.06.59-PM.png\" alt=\"LiveAgent pricing\" width=\"1038\" height=\"456\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.06.59-PM.png 1038w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.06.59-PM-300x132.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.06.59-PM-1024x450.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.06.59-PM-768x337.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.06.59-PM-595xh.png 595w\" sizes=\"(max-width: 1038px) 100vw, 1038px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">LiveAgent has four plans to choose from, <\/span><b>Free<\/b><span style=\"font-weight: 400;\">, <\/span><b>Ticket<\/b><span style=\"font-weight: 400;\">, <\/span><b>Ticket+Chat<\/b><span style=\"font-weight: 400;\">, and an <\/span><b>All-inclusive<\/b><span style=\"font-weight: 400;\"> plan.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">LiveAgent has a <\/span><b>Free<\/b><span style=\"font-weight: 400;\"> plan, however, it is limited to one phone number and seven-day ticket history.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Under the <\/span><b>Ticket <\/b><span style=\"font-weight: 400;\">Plan, you can get a complete ticketing history, unlimited email addresses, advanced reporting, API integrations, and a customer portal, for $15 per agent per month.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The <\/span><b>Ticket+Chat<\/b><span style=\"font-weight: 400;\"> Plan costs $29 per agent per month and has more tools, including unlimited chat buttons, feedback management, social networks, time tracking, audit log, and real-time visitor monitoring.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With the <\/span><b>All-inclusive<\/b><span style=\"font-weight: 400;\"> Plan, users can get call center support, video calling, call routing, and unlimited call recordings, for $49 per agent per month.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Pros-8\"><\/span><span style=\"color: #666699;\"><b>Pros<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.07.32-PM.png\"><img decoding=\"async\" class=\"aligncenter wp-image-27680 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.07.32-PM.png\" alt=\"LiveAgent pros\" width=\"1132\" height=\"330\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.07.32-PM.png 1132w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.07.32-PM-300x87.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.07.32-PM-1024x299.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.07.32-PM-768x224.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.07.32-PM-595xh.png 595w\" sizes=\"(max-width: 1132px) 100vw, 1132px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/www.g2.com\/products\/liveagent\/reviews\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/em><\/p>\n<p><span style=\"font-weight: 400;\">LiveAgent is considered to be a good alternative to Zendesk, owing to its affordable pricing and seamless transition of conversations from live chat to email.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Cons-8\"><\/span><span style=\"color: #666699;\"><b>Cons<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.08.18-PM.png\"><img decoding=\"async\" class=\"aligncenter wp-image-27681 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.08.18-PM.png\" alt=\"LiveAgent cons\" width=\"1154\" height=\"134\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.08.18-PM.png 1154w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.08.18-PM-300x35.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.08.18-PM-1024x119.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.08.18-PM-768x89.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.08.18-PM-595xh.png 595w\" sizes=\"(max-width: 1154px) 100vw, 1154px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/www.g2.com\/products\/liveagent\/reviews\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/em><\/p>\n<p><span style=\"font-weight: 400;\">The Android app and UI interface need improvement.<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/aweber-alternatives\/\">Read also:&nbsp;AWeber Alternatives &#8212; Which One Should You Choose?<\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"9_Kayako\"><\/span><span style=\"color: #993300;\"><b>#9. <\/b><a style=\"color: #993300;\" href=\"https:\/\/kayako.com\/\"><b>Kayako<\/b><\/a><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-27682\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.09.12-PM.png\" alt=\"Kayako \" width=\"1116\" height=\"528\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.09.12-PM.png 1116w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.09.12-PM-300x142.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.09.12-PM-1024x484.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.09.12-PM-768x363.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.09.12-PM-595xh.png 595w\" sizes=\"(max-width: 1116px) 100vw, 1116px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Kayako is a customer service platform that helps you collaborate with your team in real-time and provides a 360-degree view of your customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It boasts of an award-winning help desk solution that also includes live chat for customer support.&nbsp;<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Features-9\"><\/span><span style=\"color: #666699;\"><b>Features<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li><b>Help Center: <\/b><span style=\"font-weight: 400;\">Eliminates redundancy and time wastage by referring customers to a knowledge base where they can refer to a list of commonly asked questions and resolve their concerns.<\/span><\/li>\n<li><b>Help Center Analytics: <\/b><span style=\"font-weight: 400;\">Monitors search terms to identify how customers engage with your content and find any possible gaps.<\/span><\/li>\n<li><b>Proactive Engagement: <\/b><span style=\"font-weight: 400;\">Provides valuable insights into customer behavior to send them targeted content and boost revenue.<\/span><\/li>\n<li><b>Mobile Support: <\/b><span style=\"font-weight: 400;\">Kayako\u2019s mobile app allows you to access the dashboard from anywhere, helping you stay in touch with clients at all times.<\/span><\/li>\n<li><b>Customer Journey: <\/b><span style=\"font-weight: 400;\">Provides a 360-degree visualization of your client\u2019s journey along with every interaction.&nbsp;<\/span><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Pricing-9\"><\/span><span style=\"color: #666699;\"><b>Pricing<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.09.40-PM.png\"><img decoding=\"async\" class=\"aligncenter wp-image-27683 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.09.40-PM.png\" alt=\"Kayako pricing\" width=\"1120\" height=\"480\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.09.40-PM.png 1120w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.09.40-PM-300x129.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.09.40-PM-1024x439.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.09.40-PM-768x329.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.09.40-PM-595xh.png 595w\" sizes=\"(max-width: 1120px) 100vw, 1120px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Kayako\u2019s pricing depends upon the number of agents in your team.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The minimum number of team members that you can have is 5, while the maximum is 100 or more.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you choose 5 agents, the cost is $300 or $60 per agent per month.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">On the other hand, if you have more than 100 agents, the price is $6000 per month.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Every plan boasts of features such as advanced workflow customization, an internal help center, and knowledge base, Salesforce integration, custom roles and permissions, and customer access to their tickets.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Pros-9\"><\/span><span style=\"color: #666699;\"><b>Pros<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.10.23-PM.png\"><img decoding=\"async\" class=\"aligncenter wp-image-27684 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.10.23-PM.png\" alt=\"Kayako pros\" width=\"1168\" height=\"350\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.10.23-PM.png 1168w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.10.23-PM-300x90.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.10.23-PM-1024x307.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.10.23-PM-768x230.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.10.23-PM-595xh.png 595w\" sizes=\"(max-width: 1168px) 100vw, 1168px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/www.g2.com\/products\/kayako\/reviews\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/em><\/p>\n<p><span style=\"font-weight: 400;\">Kayako is among the most popular customer support software owing to its efficient ticketing system, easy-to-create knowledge base, built-in templates for automated replies, and easy ticket routing process.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Cons-9\"><\/span><span style=\"color: #666699;\"><b>Cons<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.11.20-PM.png\"><img decoding=\"async\" class=\"aligncenter wp-image-27685 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.11.20-PM.png\" alt=\"Kayako cons\" width=\"1136\" height=\"294\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.11.20-PM.png 1136w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.11.20-PM-300x78.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.11.20-PM-1024x265.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.11.20-PM-768x199.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.11.20-PM-595xh.png 595w\" sizes=\"(max-width: 1136px) 100vw, 1136px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/www.g2.com\/products\/kayako\/reviews\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/em><\/p>\n<p><span style=\"font-weight: 400;\">Despite its advantages, Kayako makes it difficult for users to generate customized reports, create signatures, and is slow to notify agents about the status of tickets.<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/copper-crm-pricing\/\">Read also:&nbsp;Copper CRM Pricing &amp; Comparison With Top Small Business Software<\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"10_Kustomer\"><\/span><span style=\"color: #993300;\"><b>#10. <\/b><a style=\"color: #993300;\" href=\"https:\/\/www.kustomer.com\/\"><b>Kustomer<\/b><\/a><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-27686\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.12.04-PM.png\" alt=\"Kustomer \u2013 Zendesk alternative\" width=\"1124\" height=\"548\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.12.04-PM.png 1124w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.12.04-PM-300x146.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.12.04-PM-1024x499.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.12.04-PM-768x374.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.12.04-PM-595xh.png 595w\" sizes=\"(max-width: 1124px) 100vw, 1124px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Kustomer, another Zendesk alternative, is a helpdesk platform that boasts a CRM (Customer Relationship Management) tool as well.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Part of Meta, Kustomer uses AI-powered automation to deliver an improved customer experience.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Features-10\"><\/span><span style=\"color: #666699;\"><b>Features<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li><b>Omnichannel: <\/b><span style=\"font-weight: 400;\">Kustomer allows you to communicate with clients across multiple platforms including email, SMS, social media, and voice calling.<\/span><\/li>\n<li><b>Timeline View: <\/b><span style=\"font-weight: 400;\">This helps you view all customer interactions from the beginning, allowing you to deliver a better customer experience.<\/span><\/li>\n<li><b>Artificial Intelligence: <\/b><span style=\"font-weight: 400;\">Natural language processing detects customer intent through conversations and suggests the best possible plan of action.<\/span><\/li>\n<li><b>Bulk Messaging: <\/b><span style=\"font-weight: 400;\">This allows you to schedule messaging and emails to re-engage with inactive customers.<\/span><\/li>\n<li><b>Agent Productivity: <\/b><span style=\"font-weight: 400;\">Increases efficiency of customer support agents using tools such as auto-translation, canned responses, and dynamic text messaging.<\/span><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Pricing-10\"><\/span><span style=\"color: #666699;\"><b>Pricing<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.12.35-PM.png\"><img decoding=\"async\" class=\"aligncenter wp-image-27687 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.12.35-PM.png\" alt=\"Kustomer pricing\" width=\"894\" height=\"580\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.12.35-PM.png 894w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.12.35-PM-300x195.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.12.35-PM-768x498.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.12.35-PM-595xh.png 595w\" sizes=\"(max-width: 894px) 100vw, 894px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Kustomer has two pricing plans, <\/span><b>Enterprise <\/b><span style=\"font-weight: 400;\">and <\/span><b>Ultimate<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The <\/span><b>Enterprise <\/b><span style=\"font-weight: 400;\">Plan starts from $89 per user per month and boasts of omnichannel communication, voice provider integration, sentiment analysis, multi-lingual support, standard and customized reports, and business process automation, as some of the key features.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Under the <\/span><b>Ultimate <\/b><span style=\"font-weight: 400;\">Plan, you can get enhanced ticket routing, real-time dashboards, live agent auditing, unlimited collaboration access, and sandbox users, all for $139 per user per month.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Pros-10\"><\/span><span style=\"color: #666699;\"><b>Pros<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.13.06-PM.png\"><img decoding=\"async\" class=\"aligncenter wp-image-27688 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.13.06-PM.png\" alt=\"Kustomer pros\" width=\"1190\" height=\"262\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.13.06-PM.png 1190w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.13.06-PM-300x66.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.13.06-PM-1024x225.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.13.06-PM-768x169.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.13.06-PM-595xh.png 595w\" sizes=\"(max-width: 1190px) 100vw, 1190px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/www.g2.com\/products\/kustomer\/reviews\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/em><\/p>\n<p><span style=\"font-weight: 400;\">Kustomer boasts of excellent email routing and ticket assigning tools, helping teams save time and improve productivity.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Cons-10\"><\/span><span style=\"color: #666699;\"><b>Cons<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.13.58-PM.png\"><img decoding=\"async\" class=\"aligncenter wp-image-27689 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.13.58-PM.png\" alt=\"Kustomer cons\" width=\"1170\" height=\"166\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.13.58-PM.png 1170w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.13.58-PM-300x43.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.13.58-PM-1024x145.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.13.58-PM-768x109.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-02-at-12.13.58-PM-595xh.png 595w\" sizes=\"(max-width: 1170px) 100vw, 1170px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/www.g2.com\/products\/kustomer\/reviews\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/em><\/p>\n<p><span style=\"font-weight: 400;\">One of the major drawbacks of Kustomer is that the platform crashes quite often, causing frequent disruptions to the work.<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/best-free-crm-apps\/\">Read also:&nbsp;The Best Free CRM Apps, By Category (with User Reviews)<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Wrap_Up\"><\/span><span style=\"color: #339966;\"><b>Wrap Up<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">While Zendesk is a good customer support system, there are several affordable competitors with better pricing and functionalities.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The right choice of tool depends on your company size, its needs, and the industry you operate in.&nbsp;<\/span><\/p>\n<p><strong>If you are looking for an all-in-one customer support platform at an affordable price, <a href=\"https:\/\/www.engagebay.com\/service\/service-automations\">EngageBay<\/a> makes for a perfect Zendesk alternative.&nbsp;<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">You can set up a service workflow automation to increase your support team productivity. This, in turn, helps resolve issues faster.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Besides, with its top features like canned responses, support groups, and others, you can surely improve your customer satisfaction rate.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you need any help with the <\/span><a href=\"https:\/\/meetings.engagebay.com\/book-demo-free\"><span style=\"font-weight: 400;\">demo<\/span><\/a><span style=\"font-weight: 400;\">, reach out to us.&nbsp;<\/span><\/p>\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n                    sc.async = true;\r\n                    sc.src = f;\r\n                    var m = document.getElementsByTagName(s)[0];\r\n                    m.parentNode.insertBefore(sc, m); 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Zendesk is [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":29037,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[333],"tags":[6484,6826,7260],"class_list":["post-27556","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-alternatives","tag-zendesk","tag-zendesk-alternatives","tag-zendesk-competitors"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.3 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>10 Competitors That Give Zendesk A Run For Its Money<\/title>\n<meta name=\"description\" content=\"While Zendesk is a good customer support system, there are Zendesk competitors with better pricing and great features. 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