{"id":28037,"date":"2022-09-14T14:19:49","date_gmt":"2022-09-14T14:19:49","guid":{"rendered":"https:\/\/www.engagebay.com\/blog\/?p=28037"},"modified":"2026-01-28T07:44:24","modified_gmt":"2026-01-28T07:44:24","slug":"customer-relationship-management-examples","status":"publish","type":"post","link":"https:\/\/www.engagebay.com\/blog\/customer-relationship-management-examples\/","title":{"rendered":"6 No-nonsense Examples of Customer Relationship Management"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">As of August 2022, over 12,000 people search Google for <\/span><a href=\"https:\/\/www.engagebay.com\/resources\/what-is-crm\"><span style=\"font-weight: 400;\">customer relationship management (CRM)<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You may have Googled \u201cCRM\u201d as well to understand how it can help you automate repeatable tasks, safely store and organize customer information, track customer communication and business metrics, save time, and do a lot more to ultimately grow your bottom line.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Irrespective of these <\/span><a href=\"https:\/\/www.engagebay.com\/blog\/what-are-crm-systems\/\"><span style=\"font-weight: 400;\">benefits of CRM systems<\/span><\/a><span style=\"font-weight: 400;\">, one task your software can\u2019t do is add a human touch to your operations. Without that human touch, your ability to establish trust with your customers reduces and friction in your purchase process could increase.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, what should you do to add a human touch to your business and also make the most of your CRM software? That\u2019s where unpacking some examples of customer relationship management helps.<\/span><\/p>\n<p><b>In this post, we\u2019ll look at 6 CRM examples you can use to reduce buyer objections and enhance your <\/b><a href=\"https:\/\/www.engagebay.com\/blog\/sales-process\/\"><b>sales process<\/b><\/a><b>. <\/b><span style=\"font-weight: 400;\">We\u2019ll also go over some customer relationship management software for automating some of your tasks.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s get going.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.engagebay.com\/blog\/customer-relationship-management-examples\/#1_Wave_Apps_Show_of_Empathy\" >1. Wave App\u2019s Show of Empathy<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.engagebay.com\/blog\/customer-relationship-management-examples\/#2_Nova_Credits_Web_Copy_In_Voice_of_Customer\" >2. Nova Credit\u2019s Web Copy In Voice of Customer\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.engagebay.com\/blog\/customer-relationship-management-examples\/#3_Build_A_Social_Proof_Arsenal_like_212_Tax_Accounting_Services\" >3. Build A Social Proof Arsenal like 212 Tax &amp; Accounting Services<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.engagebay.com\/blog\/customer-relationship-management-examples\/#4_Leverage_Automated_Live_Chat_Like_WorldRemit\" >4. Leverage Automated Live Chat Like WorldRemit<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.engagebay.com\/blog\/customer-relationship-management-examples\/#5_Vonts_Lead_Nurturing_Powerhouse\" >5. Vont\u2019s Lead Nurturing Powerhouse<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.engagebay.com\/blog\/customer-relationship-management-examples\/#6_Wixs_Response_To_Customers_on_Social_Media\" >6. Wix&#8217;s Response To Customers on Social Media<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.engagebay.com\/blog\/customer-relationship-management-examples\/#Customer_Relationship_Management_Software_That_Can_Help\" >Customer Relationship Management Software That Can Help<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.engagebay.com\/blog\/customer-relationship-management-examples\/#1_EngageBay\" >1. EngageBay<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.engagebay.com\/blog\/customer-relationship-management-examples\/#EngageBay_Features\" >EngageBay Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.engagebay.com\/blog\/customer-relationship-management-examples\/#EngageBay_Pricing\" >EngageBay Pricing<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.engagebay.com\/blog\/customer-relationship-management-examples\/#2_HubSpot\" >2. HubSpot<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.engagebay.com\/blog\/customer-relationship-management-examples\/#HubSpot_Features\" >HubSpot Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.engagebay.com\/blog\/customer-relationship-management-examples\/#HubSpot_Pricing\" >HubSpot Pricing<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.engagebay.com\/blog\/customer-relationship-management-examples\/#3_ActiveCampaign\" >3. ActiveCampaign<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.engagebay.com\/blog\/customer-relationship-management-examples\/#ActiveCampaign_Features\" >ActiveCampaign Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.engagebay.com\/blog\/customer-relationship-management-examples\/#ActiveCampaign_Pricing\" >ActiveCampaign Pricing<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.engagebay.com\/blog\/customer-relationship-management-examples\/#4_SharpSpring\" >4. SharpSpring<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.engagebay.com\/blog\/customer-relationship-management-examples\/#SharpSpring_Features\" >SharpSpring Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.engagebay.com\/blog\/customer-relationship-management-examples\/#SharpSpring_Pricing\" >SharpSpring Pricing<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/www.engagebay.com\/blog\/customer-relationship-management-examples\/#Manage_Customers_Better_With_EngageBay\" >Manage Customers Better With EngageBay<\/a><\/li><\/ul><\/nav><\/div>\n\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n                    sc.async = true;\r\n                    sc.src = f;\r\n                    var m = document.getElementsByTagName(s)[0];\r\n                    m.parentNode.insertBefore(sc, m);   \r\n                })(document, 'script', '\/\/d2p078bqz5urf7.cloudfront.net\/jsapi\/ehform.js');\r\n            <\/script>\r\n            <script>\r\n                function waitForEhForms() {\r\n                    const interval = 100; \/\/ Check every 100ms\r\n                    const checkAndLoad = () => {\r\n                        const params = new URLSearchParams(window.location.search);\r\n                        const elementorPreviewParam = params.get('elementor-preview');\r\n                        if (elementorPreviewParam && typeof EhForms !== 'undefined' && typeof EhForms.loadForms === 'function') {\r\n                            EhForms.loadForms();\r\n                            console.log('EhForms.loadForms() called successfully.');\r\n                        } else {\r\n                            setTimeout(checkAndLoad, interval);\r\n                        }\r\n                    };\r\n                    checkAndLoad();\r\n                }\r\n                \/\/ Call the function\r\n                waitForEhForms();\r\n            <\/script>\r\n        <div class='engage-hub-form-embed' id='eh_form_5161654467690496' data-id='5161654467690496'><\/div>\n<h2><span class=\"ez-toc-section\" id=\"1_Wave_Apps_Show_of_Empathy\"><\/span><span style=\"color: #339966;\"><b>1. Wave App\u2019s Show of Empathy<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u201cToo often, we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.\u201d Not our words; that&#8217;s <\/span><a href=\"https:\/\/positivepsychology.com\/empathy-books\/\"><span style=\"font-weight: 400;\">Leo Buscaglia<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Surely, you can\u2019t touch your customers. But you can elicit other feelings that Leo talks about through the words in your emails. When you do, the result is a happy customer who continues using your product and spreads the word. This was exactly the case for Ryan &#8220;RJ&#8221; Olestro, a Wave app user.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Like many companies, <\/span><a href=\"https:\/\/www.waveapps.com\/\"><span style=\"font-weight: 400;\">Wave app<\/span><\/a><span style=\"font-weight: 400;\"> increased the subscription cost of its software because of inflation. They had to communicate the price hike to customers.\u00a0<\/span><\/p>\n<p><strong>Here\u2019s how they did it:<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">They read the room, created a thoughtful email, and showed that they care by comparing their increased, but more affordable rate, to the competition.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">See how Ryan puts it:<\/span><\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-28060 aligncenter\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/unnamed.png\" alt=\"Ryan LinkedIn post\" width=\"512\" height=\"389\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/unnamed.png 512w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/unnamed-300x228.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Undoubtedly, this is a smart marketing play by the Wave app team with two takeaways:<\/span><\/p>\n<ol>\n<li><strong> Study your competition<\/strong><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Without knowing what competitors were doing, the team would have needed a different angle to communicate the price hike. Fortunately, they studied their competition, and this helped in positioning their product as an affordable solution.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, identify your competition\u2019s weaknesses, turn them into strengths, and include them in your customer relationship toolbox.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<ol start=\"2\">\n<li><strong> Nurture a good public image<\/strong><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Going viral on a <\/span><span style=\"font-weight: 400;\">social media<\/span><span style=\"font-weight: 400;\"> platform like LinkedIn doesn\u2019t take much effort. <\/span><span style=\"font-weight: 400;\">A single engagement by an influencer could set off a chain reaction of interactions with a post. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">What do you think will happen when 200,000 people view Ryan\u2019s post complimenting the Wave app? More sign-ups, more users, and more sales. The reverse is also true if the email was awful.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, invest in <\/span><a href=\"https:\/\/www.engagebay.com\/blog\/email-marketing-tips\/\"><span style=\"font-weight: 400;\">framing your email communication properly<\/span><\/a><span style=\"font-weight: 400;\"> before you hit send. The last thing you want is an unhappy customer who vents their frustration about your business on social media.\u00a0\u00a0\u00a0<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"2_Nova_Credits_Web_Copy_In_Voice_of_Customer\"><\/span><span style=\"color: #339966;\"><b>2. Nova Credit\u2019s Web Copy In Voice of Customer\u00a0<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Website traffic is important for online businesses of all sizes. With more traffic, you improve your chances of getting more conversions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, a ton of traffic that doesn\u2019t take action shows many things. One of them is the publishing of web copy that doesn\u2019t resonate with your audience. Besides making prospects not understand what you do, such a copy may prevent would-be customers from using your offering, meaning you don\u2019t get to serve these customers at all.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This challenge faced <\/span><a href=\"https:\/\/sprig.com\/customers\/nova-credit\"><span style=\"font-weight: 400;\">Nova Credit<\/span><\/a><span style=\"font-weight: 400;\">, a company that helps people apply for financial services in the U.S. using their international credit history.\u00a0<\/span><\/p>\n<p><strong>So, how did they fix it?\u00a0<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">\ud83d\udc49\ud83c\udffe They mined the voice of their customers (VOC) using surveys, updated their copy with the insights, and had a whopping 47% increase in homepage conversions. Like Nova Credit, you can evaluate the performance of your copy with tools like <\/span><a href=\"https:\/\/sprig.com\/\"><span style=\"font-weight: 400;\">Sprig<\/span><\/a><span style=\"font-weight: 400;\"> or the customizable and free EngageBay form tool.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is how to do it with <\/span><a href=\"https:\/\/www.engagebay.com\/\"><span style=\"font-weight: 400;\">EngageBay<\/span><\/a><span style=\"font-weight: 400;\">:\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After <\/span><a href=\"https:\/\/app.engagebay.com\/signup\"><span style=\"font-weight: 400;\">signing up for a free account<\/span><\/a><span style=\"font-weight: 400;\">, navigate to \u201cMarketing\u201d by clicking the dropdown.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-28043\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image4.png\" alt=\"EngageBay marketing dashboard\" width=\"1988\" height=\"788\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image4.png 1988w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image4-300x119.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image4-1024x406.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image4-768x304.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image4-1536x609.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image4-595xh.png 595w\" sizes=\"(max-width: 1988px) 100vw, 1988px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Click \u201cForms\u201d and select \u201cPopup Form.\u201d<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-28044\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image5-1.png\" alt=\"EngageBay marketing dashboard\" width=\"1988\" height=\"370\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image5-1.png 1988w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image5-1-300x56.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image5-1-1024x191.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image5-1-768x143.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image5-1-1536x286.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image5-1-595xh.png 595w\" sizes=\"(max-width: 1988px) 100vw, 1988px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Next, click \u201cDesign\u201d and then \u201cFields.\u201d Fields gives you access to radio buttons, checkboxes, and more.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-28045\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image10-1.png\" alt=\"Building an EngageBay form\" width=\"1999\" height=\"1087\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image10-1.png 1999w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image10-1-300x163.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image10-1-1024x557.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image10-1-768x418.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image10-1-1536x835.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image10-1-595xh.png 595w\" sizes=\"(max-width: 1999px) 100vw, 1999px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Finally, edit your form\u2019s \u201cLook &amp; Feel.\u201d<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-28046\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image12.png\" alt=\"Building an EngageBay form\" width=\"1999\" height=\"1087\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image12.png 1999w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image12-300x163.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image12-1024x557.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image12-768x418.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image12-1536x835.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image12-595xh.png 595w\" sizes=\"(max-width: 1999px) 100vw, 1999px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">When you\u2019re done, be sure to edit your settings to block unwanted IP addresses and whatnot.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-28047\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image14.png\" alt=\"EngageBay-form-settings\" width=\"1990\" height=\"1334\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image14.png 1990w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image14-300x201.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image14-1024x686.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image14-768x515.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image14-1536x1030.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image14-595xh.png 595w\" sizes=\"(max-width: 1990px) 100vw, 1990px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Doing this often will not only give you insights about your customers, it\u2019ll help you to always win your customers with copy and content that solve their problems.\u00a0<\/span><\/p>\n<p><em><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/1f449.svg\" alt=\"\ud83d\udc49\" data-src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/1f449.svg\" data-done=\"Loaded\" \/>Discover the strengths of the top HubSpot competitors in our <a href=\"https:\/\/www.engagebay.com\/blog\/hubspot-competitors\/\" data-wpel-link=\"internal\">detailed guide<\/a>, and see what suits your business best.<img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/1f680.svg\" alt=\"\ud83d\ude80\" \/><\/em><\/p>\n<h2><span class=\"ez-toc-section\" id=\"3_Build_A_Social_Proof_Arsenal_like_212_Tax_Accounting_Services\"><\/span><span style=\"color: #339966;\"><b>3. Build A Social Proof Arsenal like 212 Tax &amp; Accounting Services<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Before potential customers make a buying decision, they want to know they can trust you. That\u2019s where social proof shines.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> And small businesses like <\/span><a href=\"https:\/\/www.212tax.com\/\"><span style=\"font-weight: 400;\">212 Tax &amp; Accounting Services<\/span><\/a><span style=\"font-weight: 400;\"> know this so well. They respond to their Google My Business feedback if it\u2019s good or bad.\u00a0<\/span><\/p>\n<p><strong>Doing this helps them to:<\/strong><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Show empathy<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Humanize their business<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Boost their online reputation<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Improve the search engine optimization of their business<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Occasionally, you\u2019ll come across negative reviews published by some of your unsatisfied customers. Don\u2019t get mad. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Instead, craft a response that can win over anyone who reads the review. If you feel stuck, you can <\/span><a href=\"https:\/\/embedsocial.com\/blog\/bad-reviews-response-templates\/\"><span style=\"font-weight: 400;\">tweak some templates<\/span><span style=\"font-weight: 400;\"> to help you respond to your customers<\/span><\/a> <a href=\"https:\/\/embedsocial.com\/blog\/bad-reviews-response-templates\/\"><span style=\"font-weight: 400;\">effectively<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><strong>Besides Google My Business, you can build social proof by monitoring customer reviews on platforms, like:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">G2 (for startups)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">TrustPilot<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Facebook<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Yelp<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Also, you can use tools like Hootsuite to respond to Google My Business reviews and monitor brand mentions for free with <\/span><a href=\"https:\/\/www.google.com\/alerts\"><span style=\"font-weight: 400;\">Google Alerts<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"4_Leverage_Automated_Live_Chat_Like_WorldRemit\"><\/span><span style=\"color: #339966;\"><b>4. Leverage Automated Live Chat Like WorldRemit<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Live Chat is a flexible tool for managing the relationship with customers on your web page.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> In a <\/span><a href=\"https:\/\/kayako.com\/live-chat-software\/statistics\/\"><span style=\"font-weight: 400;\">survey of over 1,000 US consumers<\/span><\/a><span style=\"font-weight: 400;\">, 41% of the respondents preferred the personal and instant means of interaction provided by Live Chat.\u00a0<\/span><\/p>\n<figure id=\"attachment_28048\" aria-describedby=\"caption-attachment-28048\" style=\"width: 560px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/kayako.com\/live-chat-software\/statistics\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-28048 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image3.png\" alt=\"live chat statistics\" width=\"560\" height=\"601\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image3.png 560w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image3-280x300.png 280w\" sizes=\"(max-width: 560px) 100vw, 560px\" \/><\/a><figcaption id=\"caption-attachment-28048\" class=\"wp-caption-text\"><em>Source: Kayako<\/em><\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">With <\/span><a href=\"https:\/\/www.engagebay.com\/blog\/live-chat-support\/\"><span style=\"font-weight: 400;\">Live Chat<\/span><\/a><span style=\"font-weight: 400;\">, you can automate responses to the frequently asked questions of your customers. This way, you don\u2019t keep customers waiting for extended periods. Plus, these automated responses give you more time for other important tasks.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Take it from <\/span><a href=\"https:\/\/servisbot.com\/automating-live-chat-case-study\/\"><span style=\"font-weight: 400;\">WorldRemit<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Before adopting Live Chat into their operations, they were constantly receiving a large volume of calls. These calls were mostly packed with similar questions by customers. To fix this, they used Live Chat to automate responses to common queries.\u00a0<\/span><\/p>\n<p><strong>The result?<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">60% of calls were deflected from Live Chat to self-serve<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">30% bot engagement on the web support page<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">140,000 bot interactions per month<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">There are lots of <\/span><a href=\"https:\/\/www.revechat.com\/blog\/best-live-chat\/\"><span style=\"font-weight: 400;\">paid live chat tools<\/span><\/a><span style=\"font-weight: 400;\"> out there. But if you want a cost-effective and free solution, you may want to use EngageBay Live Chat.<\/span><\/p>\n<figure id=\"attachment_28140\" aria-describedby=\"caption-attachment-28140\" style=\"width: 1920px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/cdn5.engagebay.com\/img\/livechat-sample.svg\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-28140 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/EngageBay-Live-Chat.png\" alt=\"EngageBay Live Chat features\" width=\"1920\" height=\"877\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/EngageBay-Live-Chat.png 1920w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/EngageBay-Live-Chat-300x137.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/EngageBay-Live-Chat-1024x468.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/EngageBay-Live-Chat-768x351.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/EngageBay-Live-Chat-1536x702.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/EngageBay-Live-Chat-595xh.png 595w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/a><figcaption id=\"caption-attachment-28140\" class=\"wp-caption-text\"><em>EngageBay Live Chat features<\/em><\/figcaption><\/figure>\n<p><strong>EngageBay Live Chat allows you to:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assign chats\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Configured chatbots<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Show offline message<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Send chat transcript to visitor<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Create web rules, chat forms, and chat widgets<\/span><\/li>\n<\/ul>\n<p><strong>You can also do a lot more with the free Live Chat to:<\/strong><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Streamline your business processes<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Enhance customer engagement<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Boost productivity<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Improve your customer\u2019s overall experience<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"5_Vonts_Lead_Nurturing_Powerhouse\"><\/span><span style=\"color: #339966;\"><b>5. Vont\u2019s Lead Nurturing Powerhouse<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Not all leads are created equal. When some leads land on your website, they\u2019ll immediately trust you and buy your product, others won\u2019t. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is where automating lead nurturing comes into play.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With automation, you can nurture a cold, uninterested lead to become a hot lead who uses your product. <\/span><\/p>\n<p><strong>Executing this properly will help you:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Maintain a great relationship with potential customers<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Gain the trust of your potential customers<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Increase sales of your product<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">While you can use a <\/span><a href=\"https:\/\/www.engagebay.com\/blog\/lead-nurturing\/\"><span style=\"font-weight: 400;\">multi-channel strategy<\/span><\/a><span style=\"font-weight: 400;\"> like social media, retargeting ads, and YouTube videos to nurture leads, a top way of doing this is through email.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Danty, the Head of Marketing of <\/span><a href=\"https:\/\/vont.co\/\"><span style=\"font-weight: 400;\">Vont<\/span><\/a><span style=\"font-weight: 400;\">, knows this all too well. According to Danty, one of their email campaigns resulted in <\/span><span style=\"font-weight: 400;\"><strong>$54,000 <\/strong>in revenue.<\/span><\/p>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/unnamed-2.png\"><img decoding=\"async\" class=\"aligncenter wp-image-28061 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/unnamed-2.png\" alt=\"email campaign revenue\" width=\"512\" height=\"138\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/unnamed-2.png 512w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/unnamed-2-300x81.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/a><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">\u201c<\/span><span style=\"font-weight: 400;\">We recently launched a new product which <\/span><b>we teased for a few weeks<\/b><span style=\"font-weight: 400;\"> and recently announced. After we sold out and restocked, we sent this email to customers to drive FOMO. <\/span><b>Even without a coupon<\/b><span style=\"font-weight: 400;\">, the email was extremely successful. We sent it to 82k email subscribers, had a 56% open rate, and a 7.3% click-through rate.\u201d<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">Like Danty said, they didn\u2019t need a coupon to entice customers because they nurtured them for weeks. Want to create similar email campaigns? You can <\/span><a href=\"https:\/\/app.engagebay.com\/signup\"><span style=\"font-weight: 400;\">do it for free<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><em><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/1f449.svg\" alt=\"\ud83d\udc49\" \/>Strengthen your customer relationships with our top management strategies \u2013 <a href=\"https:\/\/www.engagebay.com\/blog\/customer-management-strategies\/\" data-wpel-link=\"internal\">explore our comprehensive guide now<\/a>! <img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/1f31f.svg\" alt=\"\ud83c\udf1f\" \/><\/em><\/p>\n<h2><span class=\"ez-toc-section\" id=\"6_Wixs_Response_To_Customers_on_Social_Media\"><\/span><span style=\"color: #339966;\"><b>6. Wix&#8217;s Response To Customers on Social Media<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Have you ever complained about a brand or requested help from them on social media? Maybe not. But lots of customers do. See \ud83d\udc47<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-28051 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image11-e1662634484950.png\" alt=\"Wix customer service\" width=\"940\" height=\"507\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image11-e1662634484950.png 940w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image11-e1662634484950-300x162.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image11-e1662634484950-768x414.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image11-e1662634484950-595xh.png 595w\" sizes=\"(max-width: 940px) 100vw, 940px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">When this happens, customers want a fast response and resolution to their challenges.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">See what <\/span><a href=\"https:\/\/twitter.com\/LauraWilsonEdin\/status\/1141602114579456000?s=20&amp;t=afTaRKYnVh6yP1ypVndYWA\"><span style=\"font-weight: 400;\">Laura Wilson<\/span><\/a><span style=\"font-weight: 400;\"> says about this:<\/span><\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\">Everyone loves a company that comes back to you quickly when having to complain about their services. <a href=\"https:\/\/twitter.com\/hootsuite?ref_src=twsrc%5Etfw\">@hootsuite<\/a> unfortunately does not seem to be one of these companies&#8230;. <a href=\"https:\/\/twitter.com\/hashtag\/badcustomerservice?src=hash&amp;ref_src=twsrc%5Etfw\">#badcustomerservice<\/a><\/p>\n<p>\u2014 Laura Wilson (@LauraWilsonEdin) <a href=\"https:\/\/twitter.com\/LauraWilsonEdin\/status\/1141602114579456000?ref_src=twsrc%5Etfw\">June 20, 2019<\/a><\/p><\/blockquote>\n<p><strong>Complaints from customers like Laura give you an opportunity to:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Step in<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Resolve the challenge<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Position yourself as a quality brand for potential customers<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Support your current consumer base<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Retain your customers for the long term by showing you care<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This can even boost your brand awareness if such complaints go viral. And as <\/span><a href=\"https:\/\/twitter.com\/Blaise_MV\/status\/1471593146169630732?s=20&amp;t=afTaRKYnVh6yP1ypVndYWA\"><span style=\"font-weight: 400;\">Blaise<\/span><\/a><span style=\"font-weight: 400;\"> puts it:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cPeople will complain about you regardless of your presence on social media. The only real question is \u2014 <\/span><b>do you want to be a part of that conversation?\u201d<\/b><\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\">81% of those aged 25-34 have complained about a brand through social media. So, the reality is that people will complain about you whether you\u2019re on social or not \u2013 the only real question is do you want to be a part of that conversation? &#8211; Kasasa<\/p>\n<p>\u2014 Blaise \ud83d\udd25 \ud83d\udd25 \ud83d\udd25 | Maritime Vintage (@Blaise_MV) <a href=\"https:\/\/twitter.com\/Blaise_MV\/status\/1471593146169630732?ref_src=twsrc%5Etfw\">December 16, 2021<\/a><\/p><\/blockquote>\n<p><a href=\"https:\/\/twitter.com\/lyndalcairns\/status\/1169042008645591040\"><span style=\"font-weight: 400;\">Lyndal Cairns<\/span><\/a><span style=\"font-weight: 400;\"> shares a closely similar sentiment.<\/span><\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\">You do not have to DM or take your complaint out of the public eye to demand good customer service. If you have a grievance and the company has an active channel, don&#8217;t let them make you feel bad for engaging there. Choose where you want to engage and have them respond.<\/p>\n<p>\u2014 Lyndal Cairns \u270d\ufe0f (@lyndalcairns) <a href=\"https:\/\/twitter.com\/lyndalcairns\/status\/1169042008645591040?ref_src=twsrc%5Etfw\">September 4, 2019<\/a><\/p><\/blockquote>\n<h2><span class=\"ez-toc-section\" id=\"Customer_Relationship_Management_Software_That_Can_Help\"><\/span><span style=\"color: #339966;\"><b>Customer Relationship Management Software That Can Help<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Now that you&#8217;re familiar with these CRM examples, let&#8217;s look at some software tools you can use to automate your CRM processes.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_EngageBay\"><\/span><span style=\"color: #993300;\"><b>1. EngageBay<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><a href=\"https:\/\/www.engagebay.com\/\"><span style=\"font-weight: 400;\">EngageBay<\/span><\/a><span style=\"font-weight: 400;\"> is an integrated CRM software with a suite of marketing, sales, and helpdesk tools for small to midsize enterprises.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Having these tools in a centralized place allows you to acquire, engage and convert website visitors without juggling multiple software. Currently, EngageBay has over 46,000 customers and is well-known for its affordability, responsive customer support, and rich features.<\/span><\/p>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image6.png\"><img decoding=\"async\" class=\"aligncenter wp-image-28053 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image6.png\" alt=\"EngageBay Review\" width=\"888\" height=\"555\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image6.png 888w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image6-300x188.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image6-768x480.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/image6-595xh.png 595w\" sizes=\"(max-width: 888px) 100vw, 888px\" \/><\/a><\/p>\n<h4><span class=\"ez-toc-section\" id=\"EngageBay_Features\"><\/span><span style=\"color: #666699;\"><b>EngageBay Features<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Telephony<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Autoresponders<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Live chat\/helpdesk<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Email marketing suite<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Contact management<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ticketing management<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customizable forms and popups<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Landing page templates and builder<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Automation and workflows<\/span><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"EngageBay_Pricing\"><\/span><span style=\"color: #666699;\"><b>EngageBay Pricing<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">EngageBay has one of the most flexible pricing in the CRM market. You can opt for monthly, yearly (10% off), or biennial (20% off) billing.<\/span><\/p>\n<p><strong>Here\u2019s what EngageBay costs:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"text-decoration: underline;\">Free plan<\/span>: $0 for over 20 features<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"text-decoration: underline;\">All-in-One Suite<\/span>: $14.99 for Basic, $49.99 for Growth, and $99.99\/month for Pro, all billed monthly per user.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"text-decoration: underline;\">Sales Bay<\/span>: $12.99 for Basic, $29.99 for Growth, and $59.99 for Pro, all billed monthly per user.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"text-decoration: underline;\">Service Bay<\/span>: Free Help Desk &amp; Live Chat<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"2_HubSpot\"><\/span><span style=\"color: #993300;\"><b>2. HubSpot<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">HubSpot is an all-in-one CRM system like EngageBay. They have a Marketing Hub, Sales Hub, Customer Service Hub, CMS hub, and Operations hub.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While HubSpot has robust functionalities like EngageBay, two major challenges for users are its <\/span><a href=\"https:\/\/www.engagebay.com\/blog\/is-hubspot-free\/\"><span style=\"font-weight: 400;\">unaffordability and complex pricing<\/span><\/a><span style=\"font-weight: 400;\"> \u2014 especially for small business owners. According to HubSpot, over 150,000 customers use their tools and integrations to attract, engage, and delight customers.<\/span><\/p>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/unnamed-3.png\"><img decoding=\"async\" class=\"aligncenter wp-image-28062 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/unnamed-3.png\" alt=\" HubSpot review\" width=\"512\" height=\"339\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/unnamed-3.png 512w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/unnamed-3-300x199.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/a><\/p>\n<h4><span class=\"ez-toc-section\" id=\"HubSpot_Features\"><\/span><span style=\"color: #666699;\"><b>HubSpot Features<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Knowledge Base &amp; playbooks<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Voice over Internet Protocol (VoIP) calling<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Help desk automation<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customer feedback surveys\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Email marketing suite<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ticketing management<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customizable forms and popups<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Landing page templates and builder<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Automation and workflows<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Mobile inboxes\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Conversation routing<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Inbound calling system (For managing &amp; tracking inbound calls made to a mobile device)<\/span><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"HubSpot_Pricing\"><\/span><span style=\"color: #666699;\"><b>HubSpot Pricing<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Access to a free plan<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"text-decoration: underline;\">CRM Suite<\/span>: $50\/mo for Starter, $1,780\/mo for Professional, and $5,000\/mo for Enterprise. One-time mandatory onboarding fees for the last two plans cost an additional $3,750 and $12,000 respectively.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"text-decoration: underline;\">Marketing<\/span>: $50\/mo for Starter, $890\/mo for Professional, and\u00a0 $3200\/mo for Enterprise. One-time mandatory onboarding fees for the Pro and Enterprise accounts are $3,000 and $6,000 respectively.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"text-decoration: underline;\">Sales<\/span>: $50\/mo for Starter, $500\/mo for Professional, and $1200\/mo for Enterprise. One-time onboarding fees for the last two plans are $375 and $3,000 each.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span style=\"text-decoration: underline;\">Customer Service<\/span>: $50\/mo for Starter, $400\/mo for Pro, and $1,200\/mo for Enterprise. One-time onboarding costs an additional $375 for Pro and $3,000 for Enterprise.<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"3_ActiveCampaign\"><\/span><span style=\"color: #993300;\"><b>3. ActiveCampaign<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/activecampaign-vs-getresponse-vs-engagebay\/\"><span style=\"font-weight: 400;\">ActiveCampaign<\/span><\/a><span style=\"font-weight: 400;\"> is a CRM software that offers email marketing, marketing automation, and CRM tools you need to create incredible customer experiences.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Similar to EngageBay, ActiveCampaign provides free migration of your data and serves over 180,000 customers. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">But unlike HubSpot and EngageBay, ActiveCampaign doesn\u2019t have a free plan for you to test the product for an extended period. Plus, the software has many features like EngageBay, but the pricing appears to be steep for some small business owners \ud83d\udc47<\/span><\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-28063 aligncenter\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/unnamed-4.png\" alt=\" ActiveCampaign user review\" width=\"512\" height=\"444\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/unnamed-4.png 512w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/unnamed-4-300x260.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/p>\n<h4><span class=\"ez-toc-section\" id=\"ActiveCampaign_Features\"><\/span><span style=\"color: #666699;\"><b>ActiveCampaign Features<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Email marketing templates and builder<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Campaign and automation reporting<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Landing pages templates<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Marketing automation<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Subscription forms<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Marketing attribution<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Email design testing<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Predictive sending<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">SMS marketing<\/span><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"ActiveCampaign_Pricing\"><\/span><span style=\"color: #666699;\"><b>ActiveCampaign Pricing<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">ActiveCampaign bills users based on their number of contacts. Here\u2019s a glimpse into the <\/span><a href=\"https:\/\/www.engagebay.com\/blog\/activecampaign-pricing\/\"><span style=\"font-weight: 400;\">pricing<\/span><\/a><span style=\"font-weight: 400;\">:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td style=\"text-align: center;\"><\/td>\n<td style=\"text-align: center;\"><b>500 <\/b><b>contacts<\/b><\/td>\n<td style=\"text-align: center;\"><b>1,000 <\/b><b>contacts<\/b><\/td>\n<td style=\"text-align: center;\"><b>2,500 contacts<\/b><\/td>\n<td style=\"text-align: center;\"><b>5,000 contacts<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Lite plan<\/b><\/td>\n<td><span style=\"font-weight: 400;\">$15<\/span><\/td>\n<td><span style=\"font-weight: 400;\">$39<\/span><\/td>\n<td><span style=\"font-weight: 400;\">$61<\/span><\/td>\n<td><span style=\"font-weight: 400;\">$99<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Plus plan<\/b><\/td>\n<td><span style=\"font-weight: 400;\">$70<\/span><\/td>\n<td><span style=\"font-weight: 400;\">$70<\/span><\/td>\n<td><span style=\"font-weight: 400;\">$125<\/span><\/td>\n<td><span style=\"font-weight: 400;\">$186<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Professional plan<\/b><\/td>\n<td><span style=\"font-weight: 400;\">$187<\/span><\/td>\n<td><span style=\"font-weight: 400;\">$187<\/span><\/td>\n<td><span style=\"font-weight: 400;\">$187<\/span><\/td>\n<td><span style=\"font-weight: 400;\">$262<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Enterprise plan<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Custom pricing<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Custom pricing<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Custom pricing<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Custom pricing<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\"><strong><em>Note<\/em><\/strong>: You get CRM access only with the Plus plan and upward.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_SharpSpring\"><\/span><span style=\"color: #993300;\"><b>4. SharpSpring<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/sharpspring-vs-hubspot-vs-engagebay\/\"><span style=\"font-weight: 400;\">SharpSpring<\/span><\/a><span style=\"font-weight: 400;\"> is an excellent CRM for small businesses and agencies that need a full-funnel marketing and sales automation platform. While over 12,000 customers use this SharpSpring, some users say this tool has a steep learning curve and a complex interface.<\/span><\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-28064 aligncenter\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/unnamed-5.png\" alt=\"SharpSpring-user-review\" width=\"512\" height=\"362\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/unnamed-5.png 512w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/unnamed-5-300x212.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/p>\n<h4><span class=\"ez-toc-section\" id=\"SharpSpring_Features\"><\/span><span style=\"color: #666699;\"><b>SharpSpring Features<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Automated email responses<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Automated alerts and tasks<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Data quality management<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Landing pages and forms<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Online behavior tracking<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Lead management<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Email marketing<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Basic reporting<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Web analytics<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Segmentation<\/span><\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"SharpSpring_Pricing\"><\/span><span style=\"color: #666699;\"><b>SharpSpring Pricing<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">SharpSpring has simple, but expensive pricing tiers, which are based on the number of a user\u2019s contacts.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s what SharpSpring costs:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Free plan: Unavailable<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Besides the pricing below, you can request custom pricing if you want an agency or enterprise plan<\/span><\/li>\n<\/ul>\n<table>\n<tbody>\n<tr>\n<td><\/td>\n<td><b>1,000 <\/b><b>contacts<\/b><\/td>\n<td><b>10,000 <\/b><b>contacts<\/b><\/td>\n<td><b>20,000 contacts<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Monthly cost<\/b><\/td>\n<td><span style=\"font-weight: 400;\">$449<\/span><\/td>\n<td><span style=\"font-weight: 400;\">$999<\/span><\/td>\n<td><span style=\"font-weight: 400;\">$1,499<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>What\u2019s included<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Unlimited users<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unlimited support<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Full set of features<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Unlimited users<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unlimited support<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Full set of features<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Unlimited users<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unlimited support<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Full set of features<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><span class=\"ez-toc-section\" id=\"Manage_Customers_Better_With_EngageBay\"><\/span><span style=\"color: #339966;\"><b>Manage Customers Better With EngageBay<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Customer relationship management is key to the success of your business. But you can\u2019t adequately do this if you\u2019re absent from your customers&#8217; channels. This includes social media, forums, and even email.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By becoming available on these channels, you can spot your customers&#8217; challenges, address them, and strengthen their emotional connection to your business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That said, you can\u2019t do it alone. You\u2019ll need a CRM and <\/span><a href=\"https:\/\/www.engagebay.com\/blog\/marketing-automation-small-businesses\/\"><span style=\"font-weight: 400;\">marketing automation<\/span><\/a><span style=\"font-weight: 400;\"> platform like EngageBay to keep track of everything you do. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s what Dan, a small business owner, says about EngageBay:<\/span><\/p>\n<div class=\"ast-oembed-container \" style=\"height: 100%;\"><iframe title=\"Dan A on the problems he solved using EngageBay\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/n1ZJLlGwn1E?list=PLIrWsKEdcWlK-vKuKE3YyT8Puhv4PXIJg\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<p><span style=\"font-weight: 400;\">So <\/span><a href=\"https:\/\/app.engagebay.com\/signup\"><span style=\"font-weight: 400;\">sign up for a free account<\/span><\/a><span style=\"font-weight: 400;\">, or <\/span><a href=\"https:\/\/meetings.engagebay.com\/book-demo-free\"><span style=\"font-weight: 400;\">book a 15 to 30 minutes demo<\/span><\/a><span style=\"font-weight: 400;\"> with our experts, and we\u2019ll be happy to help.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Until next time.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Gracias.<\/span><\/p>\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n                    sc.async = true;\r\n                    sc.src = f;\r\n                    var m = document.getElementsByTagName(s)[0];\r\n                    m.parentNode.insertBefore(sc, m);   \r\n                })(document, 'script', '\/\/d2p078bqz5urf7.cloudfront.net\/jsapi\/ehform.js');\r\n            <\/script>\r\n            <script>\r\n                function waitForEhForms() {\r\n                    const interval = 100; \/\/ Check every 100ms\r\n                    const checkAndLoad = () => {\r\n                        const params = new URLSearchParams(window.location.search);\r\n                        const elementorPreviewParam = params.get('elementor-preview');\r\n                        if (elementorPreviewParam && typeof EhForms !== 'undefined' && typeof EhForms.loadForms === 'function') {\r\n                            EhForms.loadForms();\r\n                            console.log('EhForms.loadForms() called successfully.');\r\n                        } else {\r\n                            setTimeout(checkAndLoad, interval);\r\n                        }\r\n                    };\r\n                    checkAndLoad();\r\n                }\r\n                \/\/ Call the function\r\n                waitForEhForms();\r\n            <\/script>\r\n        <div class='engage-hub-form-embed' id='eh_form_6268678992035840' data-id='6268678992035840'><\/div>\n","protected":false},"excerpt":{"rendered":"<p>As of August 2022, over 12,000 people search Google for customer relationship management (CRM). You may have Googled \u201cCRM\u201d as [&hellip;]<\/p>\n","protected":false},"author":32,"featured_media":28353,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[120],"tags":[47,6757,121,230,233,6210,6758,164,234,267,3941,30,97,6755,67,6760,294,53,6756,240,33],"class_list":["post-28037","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm","tag-all-in-one-marketing","tag-business-owner","tag-crm","tag-crm-software","tag-crm-system","tag-crm-tool","tag-customer","tag-customer-relationship-management","tag-customer-relationship-management-software","tag-digital-marketing","tag-email-automation","tag-marketing","tag-marketing-automation-software","tag-marketing-campaign","tag-marketing-strategy","tag-operating-a-small-business","tag-small-business","tag-small-business-marketing","tag-small-business-owner","tag-social-media","tag-social-media-marketing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.3 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>6 No-nonsense Examples of Customer Relationship Management<\/title>\n<meta name=\"description\" content=\"Looking for top Customer Relationship Management (CRM) case studies? See examples of how some brands took it to the next level!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.engagebay.com\/blog\/customer-relationship-management-examples\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"6 No-nonsense Examples of Customer Relationship Management\" \/>\n<meta property=\"og:description\" content=\"Looking for top Customer Relationship Management (CRM) case studies? 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