{"id":29140,"date":"2022-10-03T13:23:00","date_gmt":"2022-10-03T13:23:00","guid":{"rendered":"https:\/\/www.engagebay.com\/blog\/?p=29140"},"modified":"2025-10-29T14:48:55","modified_gmt":"2025-10-29T14:48:55","slug":"inside-vs-outside-sales","status":"publish","type":"post","link":"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/","title":{"rendered":"Inside vs Outside Sales \u2013 Their Pros and Cons, Structure, Tools"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">While inside sales focus on selling goods and services remotely, outside sales involve meeting with clients in person.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Even though inside and outside sales serve different purposes, many people are still confused about which is better.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In fact, \u2018inside vs outside sales\u2019 has become a commonly searched term since sales reps are often confused about the activities included under each sales model.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, which one is better among inside and outside sales?&nbsp;<\/span><\/p>\n<p><strong>How do you determine which model would work best for your organization?&nbsp;<\/strong><\/p>\n<p><span style=\"font-weight: 400;\"><span style=\"text-decoration: underline;\">In this guide, we\u2019ll break down<\/span>: <\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Every aspect of inside vs outside sales<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Their advantages and costs involved<\/span><\/li>\n<li><span style=\"font-weight: 400;\">How to structure your sales teams for inside and outside sales <\/span><\/li>\n<li><span style=\"font-weight: 400;\">The different tools used for inside and outside sales<\/span><\/li>\n<\/ul>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#What_Are_Inside_Sales\" >What Are Inside Sales?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#Advantages_of_Inside_Sales\" >Advantages of Inside Sales<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#1_Reduce_costs\" >#1. Reduce costs<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#2_Spend_more_time_on_selling\" >#2. Spend more time on selling<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#3_Quicker_response_time_to_leads\" >#3. Quicker response time to leads<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#4_Easier_to_scale_the_team\" >#4. Easier to scale the team<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#5_Increased_collaboration\" >#5. Increased collaboration<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#What_Are_Outside_Sales\" >What Are Outside Sales?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#Advantages_of_Outside_Sales\" >Advantages of Outside Sales<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#1_Helps_develop_stronger_client_relationships\" >#1. Helps develop stronger client relationships<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#2_Higher_close_ratio\" >#2. Higher close ratio<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#3_Commissions_can_be_a_motivating_factor\" >#3. Commissions can be a motivating factor<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#Inside_vs_Outside_Sales_What_Works_Best\" >Inside vs Outside Sales: What Works Best?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#1_Degree_of_product_specialization\" >#1. Degree of product specialization<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#2_Cost_and_scalability\" >#2. Cost and scalability<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#3_Sales_cycle\" >#3. Sales cycle<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#4_Nature_of_client_relationships\" >#4. Nature of client relationships<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#How_to_Structure_Your_Inside_and_Outside_Sales_Teams\" >How to Structure Your Inside and Outside Sales Teams<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#1_Identify_what_goals_you_want_to_accomplish\" >#1. Identify what goals you want to accomplish<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#2_Choose_a_compensation_model\" >#2. Choose a compensation model<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#3_Organize_your_team_by_specialization\" >#3. Organize your team by specialization<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#4_Train_for_effectiveness_not_efficiency\" >#4. Train for effectiveness, not efficiency<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#5_Record_calls_of_your_sales_reps\" >#5. Record calls of your sales reps<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#Different_Tools_Used_by_Inside_vs_Outside_Sales_Teams\" >Different Tools Used by Inside vs Outside Sales Teams<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#Tools_for_inside_sales_teams\" >Tools for inside sales teams<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#1_CRM_Software\" >#1. CRM Software<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#2_Sales_intelligence_tools\" >#2. Sales intelligence tools<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#3_Call_tracking_software\" >#3. Call tracking software<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#4_Virtual_meeting_tools\" >#4. Virtual meeting tools<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-30\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#Tools_for_outside_sales_teams\" >Tools for outside sales teams<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-31\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#1_Sales_mapping_software\" >#1. Sales mapping software<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-32\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#2_Mobile_contract_apps\" >#2. Mobile contract apps<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-33\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#3_CRM_solutions\" >#3. CRM solutions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-34\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#4_Calendar_management_tools\" >#4. Calendar management tools<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-35\" href=\"https:\/\/www.engagebay.com\/blog\/inside-vs-outside-sales\/#Wrap_Up\" >Wrap Up<\/a><\/li><\/ul><\/nav><\/div>\n\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n                    sc.async = true;\r\n                    sc.src = f;\r\n                    var m = document.getElementsByTagName(s)[0];\r\n                    m.parentNode.insertBefore(sc, m);   \r\n                })(document, 'script', '\/\/d2p078bqz5urf7.cloudfront.net\/jsapi\/ehform.js');\r\n            <\/script>\r\n            <script>\r\n                function waitForEhForms() {\r\n                    const interval = 100; \/\/ Check every 100ms\r\n                    const checkAndLoad = () => {\r\n                        const params = new URLSearchParams(window.location.search);\r\n                        const elementorPreviewParam = params.get('elementor-preview');\r\n                        if (elementorPreviewParam && typeof EhForms !== 'undefined' && typeof EhForms.loadForms === 'function') {\r\n                            EhForms.loadForms();\r\n                            console.log('EhForms.loadForms() called successfully.');\r\n                        } else {\r\n                            setTimeout(checkAndLoad, interval);\r\n                        }\r\n                    };\r\n                    checkAndLoad();\r\n                }\r\n                \/\/ Call the function\r\n                waitForEhForms();\r\n            <\/script>\r\n        <div class='engage-hub-form-embed' id='eh_form_5161654467690496' data-id='5161654467690496'><\/div>\n<h2><span class=\"ez-toc-section\" id=\"What_Are_Inside_Sales\"><\/span><span style=\"color: #339966;\"><b>What Are Inside Sales?<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\"><strong>Inside sales is the process of selling products and services to customers remotely.<\/strong> That\u2019s why it is often referred to as remote sales.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It enables <a href=\"https:\/\/www.engagebay.com\/blog\/sales-process\/\">sales processes<\/a> through the use of tools such as phone, email, <a href=\"https:\/\/www.nextiva.com\/blog\/what-is-voip.html\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">VoIP<\/a>, social media, and other digital communication tools to inform consumers about a company\u2019s products and generate revenue.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In general, the key responsibilities of an inside sales rep include demonstrating superior product knowledge to resolve customers\u2019 queries and concerns.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It also involves, but is not limited to, <a href=\"https:\/\/www.engagebay.com\/blog\/lead-nurturing\/\">nurturing leads<\/a> for conversions, managing referrals from existing clients, and building relationships with potential clients to create trust and rapport.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Inside sales are commonly used by B2B companies, particularly those that specialize in SaaS and tech products.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Typically, sales reps use a CRM platform combined with outbound tools to make sales. Since inside sales are conducted remotely, salespersons are expected to have excellent communication skills.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">They need to sell a product or service without in-person interactions with customers as well as address any queries that they may have.<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/sales-playbook\/\">Read also:&nbsp;10 Things to Ensure Your Sales Playbook is Crazy Good<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Advantages_of_Inside_Sales\"><\/span><span style=\"color: #339966;\"><b>Advantages of Inside Sales<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<figure id=\"attachment_29142\" aria-describedby=\"caption-attachment-29142\" style=\"width: 1006px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-29142 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-26-at-1.27.36-AM.png\" alt=\"Advantages of Inside Sales\" width=\"1006\" height=\"756\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-26-at-1.27.36-AM.png 1006w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-26-at-1.27.36-AM-300x225.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-26-at-1.27.36-AM-768x577.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-26-at-1.27.36-AM-595xh.png 595w\" sizes=\"(max-width: 1006px) 100vw, 1006px\" \/><figcaption id=\"caption-attachment-29142\" class=\"wp-caption-text\"><a href=\"https:\/\/www.salesmate.io\/blog\/inside-sales-guide\/\"><em>Source<\/em><\/a><\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">Let\u2019s understand the benefits of inside sales in detail.&nbsp;<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Reduce_costs\"><\/span><span style=\"color: #993300;\"><b>#1. Reduce costs<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Unlike outside sales, where you often require to travel to visit clients, inside sales reps can simply sit in their office and dial a number.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It not only saves them time on the commute but costs too.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Research conducted by Mike Moorman of ZS Associates showed that <\/span><a href=\"https:\/\/hbr.org\/2013\/07\/the-growing-power-of-inside-sa\"><span style=\"font-weight: 400;\">inside sales reduced <\/span><\/a><span style=\"font-weight: 400;\">sales costs by 40-90% compared to outside sales tactics.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Spend_more_time_on_selling\"><\/span><span style=\"color: #993300;\"><b>#2. Spend more time on selling<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Inside sales reps spend more time selling than outside sales reps as they don\u2019t require visiting clients in person.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A study has shown that <\/span><a href=\"https:\/\/www.internalresults.com\/blog\/inside-vs-outside-sales\"><span style=\"font-weight: 400;\">inside sales teams spend nearly 35% of their week selling<\/span><\/a><span style=\"font-weight: 400;\">, while outside sales reps spend only 22% of their week doing the same.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Since inside sales reps don\u2019t need to travel, they can invest more time prospecting, generating leads, and following up with them more often.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Quicker_response_time_to_leads\"><\/span><span style=\"color: #993300;\"><b>#3. Quicker response time to leads<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Lead response time is crucial to create a seamless <a href=\"https:\/\/www.engagebay.com\/blog\/customer-experience-automation\/\">customer experience<\/a>.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When you <\/span><a href=\"https:\/\/www.leadresponsemanagement.org\/lrm_study\/\"><span style=\"font-weight: 400;\">respond to your leads in five minutes<\/span><\/a><span style=\"font-weight: 400;\">, it is 100x more likely to connect with a lead than businesses that take over an hour.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The graph below gives us a clear picture of the initial response time of companies.&nbsp;<\/span><\/p>\n<figure id=\"attachment_29143\" aria-describedby=\"caption-attachment-29143\" style=\"width: 960px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-29143\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-22-at-2.26.31-PM.png\" alt=\"Response Time to Leads\" width=\"960\" height=\"724\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-22-at-2.26.31-PM.png 960w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-22-at-2.26.31-PM-300x226.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-22-at-2.26.31-PM-768x579.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-22-at-2.26.31-PM-595xh.png 595w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><figcaption id=\"caption-attachment-29143\" class=\"wp-caption-text\"><em><a href=\"https:\/\/hbr.org\/2011\/03\/the-short-life-of-online-sales-leads#:~:text=Although%2037%25%20responded%20to%20their,companies%20never%20responded%20at%20all.\">Source<\/a><\/em><\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">Since inside sales involve using digital communication tools, reps can respond to leads faster.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Rather than making in-person visits, inside sales reps only require email, phone calls, video chat, or social media handles to get in touch with their customers.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Easier_to_scale_the_team\"><\/span><span style=\"color: #993300;\"><b>#4. Easier to scale the team<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Scaling up your outside sales team can be a long and complex process.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You train your reps to travel to different places, make them meet clients, and give them a tour of the fieldwork.&nbsp;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This process requires a lot of training and resources and thus, gets costly.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With inside sales teams, however, scaling up becomes easier as reps often don\u2019t need any location-specific expertise.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As long as they are familiar with digital communication tools and have strong communication skills, they can easily become a part of an inside sales team.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Increased_collaboration\"><\/span><span style=\"color: #993300;\"><b>#5. Increased collaboration<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Usually, outside sales models rely on a single person to manage the entire sales process.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But the inside sales team can be structured in such a way as to increase collaboration.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For instance, one sales rep can conduct onboarding calls and pass them on to the next rep for further communication.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Similarly, another team member can handle customer grievances and so on.<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/inside-sales\/\">Read also: Inside Sales: What Your Company Needs to Know<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_Are_Outside_Sales\"><\/span><span style=\"color: #339966;\"><b>What Are Outside Sales?<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>Outside sales models involve getting out in the field and meeting with clients in person.<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">They need to travel to talk to customers, hence, they are mostly found off-site.&nbsp;<\/span><span style=\"font-weight: 400;\">At times, outside sales are also known as field sales.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Since outside sales reps typically deal with big and more expensive accounts, they are often referred to as a company\u2019s \u2018superstars.\u2019<\/span><\/p>\n<p><span style=\"font-weight: 400;\">They should have the quality to work independently, be able to travel a lot, and demonstrate a high degree of emotional intelligence.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While a major portion of the sales job can be done from the office, thanks to online communication tools like Skype and Zoom, outside sales requires reps to be available in person whenever and wherever required.&nbsp;<\/span><\/p>\n<figure id=\"attachment_29145\" aria-describedby=\"caption-attachment-29145\" style=\"width: 1184px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-29145 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-26-at-1.31.04-AM.png\" alt=\"Components of Outside Sale\" width=\"1184\" height=\"638\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-26-at-1.31.04-AM.png 1184w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-26-at-1.31.04-AM-300x162.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-26-at-1.31.04-AM-1024x552.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-26-at-1.31.04-AM-768x414.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-26-at-1.31.04-AM-595xh.png 595w\" sizes=\"(max-width: 1184px) 100vw, 1184px\" \/><figcaption id=\"caption-attachment-29145\" class=\"wp-caption-text\"><em><a href=\"https:\/\/www.wallstreetmojo.com\/outside-sales\/\">Source<\/a><\/em><\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">This is why you often find field sales team members selling products at conferences, speaking engagements, and industry events.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Broadly speaking, a company needs an outside sales model in two scenarios.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Firstly, a company needs an outside sales model if the sales involve highly-expensive products and services. In such a case, it becomes necessary to talk to company executives or decision-makers. Thus, it involves outside sales reps who can close deals.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And secondly, if your company has launched a new product or service that requires face-to-face presentations, outside sales are a must.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Besides, for companies dealing in a niche product where people have no clue how to use it, it\u2019s best to have an outside sales team that can demonstrate the usage of the product effectively.<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/sales-blitz\/\">Read also:&nbsp;Sales Blitz Definition, Example, and Strategy<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Advantages_of_Outside_Sales\"><\/span><span style=\"color: #339966;\"><b>Advantages of Outside Sales<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Even though the process of outside sales moves slower compared to inside sales, they have their own advantages. Let us look at some of them.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Helps_develop_stronger_client_relationships\"><\/span><span style=\"color: #993300;\"><b>#1. Helps develop stronger client relationships<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">No doubt inside sales model helps contact customers faster, but they are largely impersonal.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Thus, it takes an extra amount of effort to foster strong relationships with clients.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But in the case of outside sales where the sales reps are constantly meeting with their clients in person, it helps develop a long-lasting relationship with them.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Besides, outside sales reps usually focus on individual client accounts rather than focus on a specific role.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By working on individual accounts, sales reps are able to give complete attention to a customer and perform all the responsibilities, including lead nurturing, training and onboarding, informing about newly launched products, and addressing any questions and concerns.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Furthermore, sales reps can better tailor the sales process according to client needs in comparison to remote sales.<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/upselling-techniques\/\">Read also: Upselling Techniques: 10 Expert Secrets to Skyrocket Your Sales Performance<\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Higher_close_ratio\"><\/span><span style=\"color: #993300;\"><b>#2. Higher close ratio<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Despite spending less time on sales, outside sales teams are reported to close more deals than inside sales reps.&nbsp;<\/span><\/p>\n<p><strong>A study by Salesloft revealed that outside sales convert prospects 40% more than inside sales teams do.&nbsp;<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">While this does not imply that outside sales are better than inside sales, it proves that the benefits of engaging with clients in person far outweigh its costs.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Face-to-face interaction with clients helps build better relationships and is more influential than emails or video calls.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Moreover, in-person meetings are more beneficial when managing complex sales processes that include several decision-makers.&nbsp;<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Commissions_can_be_a_motivating_factor\"><\/span><span style=\"color: #993300;\"><b>#3. Commissions can be a motivating factor<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Many outside sales teams operate on a commission-based model.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The more sales a rep gets, the more commission they earn.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This can become a motivating factor for your team and help them focus on getting more deals, which in turn, increases revenue for your business.<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/smb-sales\/\">Read also:&nbsp;How to Pitch Your SMB Sales Like a Pro<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Inside_vs_Outside_Sales_What_Works_Best\"><\/span><span style=\"color: #339966;\"><b>Inside vs Outside Sales: What Works Best?<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">There is often a debate on which is better between inside and outside sales.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In case you are confused as to which sales model to use, here\u2019s the comparison to make the decision easy for you.&nbsp;<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Degree_of_product_specialization\"><\/span><span style=\"color: #993300;\"><b>#1. Degree of product specialization<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If your product is not niche and does not require a demonstration to understand how to use it, it is best to use an inside sales team.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For instance, if you are selling a self-service digital or tech product that is not complicated to use, you must opt for an inside sales team.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By contrast, if your company specializes in niche products and requires intense demonstration to understand its proper functionalities, an outside sales model works better.&nbsp;<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Cost_and_scalability\"><\/span><span style=\"color: #993300;\"><b>#2. Cost and scalability<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If you want to scale your sales team faster, go for an inside sales team.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Remote sales teams are easier to grow since they don\u2019t involve training team members and traveling to different places.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">All that is required is strong interpersonal skills and familiarity with digital communication tools.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But with outside sales reps, the company will have to offer rigorous field training. The new sales hires would be made to accompany their senior sales reps \u2013 familiarize them with the different regions, and train them to interact with customers and demonstrate product usage.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In essence, the training period cycle can be longer for outside sales, making it hard to scale the team faster.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Also, the cost of hiring an inside sales rep is less expensive compared to outside sales team members. <\/span><\/p>\n<p><strong>While the <a href=\"https:\/\/builtin.com\/salaries\/sales\/inside-sales-representative\">average base salary<\/a> of an inside sales representative is $53,414, the average salary of an <a href=\"https:\/\/www.salary.com\/research\/salary\/listing\/outside-sales-representative-salary\">outside sales rep is $61,589<\/a>.&nbsp;<\/strong><\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Sales_cycle\"><\/span><span style=\"color: #993300;\"><b>#3. Sales cycle<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Another crucial factor that determines your need for inside and outside sales teams is the length and speed of your sales cycle.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If your sales reps can easily connect with their prospects and sell products online, an inside sales team works best. It is possible especially when dealing with a commonly used product that sells fast.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By contrast, if your product has a slower sales cycle lasting 90 days or more, go for an outside sales team.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Because they focus more on product demos, meeting with decision-makers, and other high-level interactions before making a sale.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Nature_of_client_relationships\"><\/span><span style=\"color: #993300;\"><b>#4. Nature of client relationships<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A good way to determine whether you need an inside or an outside sales team is to understand your company\u2019s goals.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If your company aims to reach out to more prospects in less time, building a remote sales team is better. Inside sales teams can reach out to hundreds of potential customers in a day via email, phone calls, or social media channels.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And if your primary focus is on nurturing and converting leads, an outside sales model works better.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With a field sales team, you can pay more attention to individual clients and personalize the sales process to their needs, helping you build stronger relationships with them.<\/span><\/p>\n<p><em>Just skimming? No time to read? Watch this short video:<\/em><\/p>\n<div class=\"ast-oembed-container \" style=\"height: 100%;\"><iframe title=\"Inside Sales vs. Outside Sales - Which One Reigns Supreme?\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/yVbn92zmEF4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Structure_Your_Inside_and_Outside_Sales_Teams\"><\/span><span style=\"color: #339966;\"><b>How to Structure Your Inside and Outside Sales Teams<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">One major dilemma for companies is how to structure their sales team. This five-step guide will help you structure your inside vs outside sales teams.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Identify_what_goals_you_want_to_accomplish\"><\/span><span style=\"color: #993300;\"><b>#1. Identify what goals you want to accomplish<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The first and foremost step to structuring your inside and outside sales team is to establish the goals you want to accomplish.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you want to connect with prospects and clients using digital channels, it is time to scale your inside sales team.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But at certain times, nurturing and converting leads requires face-to-face conversations with current and potential clients.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For the same, you need to recruit field sales team reps, who can travel to multiple places and interact with your clients.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Choose_a_compensation_model\"><\/span><span style=\"color: #993300;\"><b>#2. Choose a compensation model<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Decide whether you want to implement a commission-based model or a salary-based model.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Typically, outside sales reps work on a commission basis \u2013 the more leads they convert, the higher their commission.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">On the other hand, remote sales reps usually work on a salary basis.&nbsp;<\/span><\/p>\n<p>To ensure your chosen model aligns effectively with your business goals and sales force motivation, consider consulting with compensation consulting experts.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Organize_your_team_by_specialization\"><\/span><span style=\"color: #993300;\"><b>#3. Organize your team by specialization<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">To get the maximum benefit out of your sales teams, structure them according to specialization.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If someone is proficient with technology, they might be better suited for an inside sales team.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">On the other hand, if a sales rep has excellent communication skills and a willingness to travel, they can become a part of the outside sales team.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Train_for_effectiveness_not_efficiency\"><\/span><span style=\"color: #993300;\"><b>#4. Train for effectiveness, not efficiency<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">While efficiency is a must for sales reps to achieve targets within a short period, it is equally important for them to be effective.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Effectiveness implies convincing customers to stay loyal to the company in the long run.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is usually the job of outside sales reps since they spend a lot of time talking to clients and executives in person.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hence, companies should emphasize training field sales team members in such a way that they not only acquire customers but also convince them to keep making purchases.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Record_calls_of_your_sales_reps\"><\/span><span style=\"color: #993300;\"><b>#5. Record calls of your sales reps<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Since the role of inside sales reps largely involves making phone calls, recording them promotes a culture of active listening in your organization.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By reviewing <a href=\"https:\/\/www.engagebay.com\/blog\/sales-call\/\">sales calls<\/a>, managers can discuss with sales reps how they can communicate better and provide valuable information on your product\u2019s features that were not documented or explained to customers.<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/sales-meeting\/\">Read also: A Productive Sales Meeting in 30 Minutes? Here\u2019s How!<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Different_Tools_Used_by_Inside_vs_Outside_Sales_Teams\"><\/span><span style=\"color: #339966;\"><b>Different Tools Used by Inside vs Outside Sales Teams<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Both inside and outside sales teams demand a different set of sales tools to carry out their activities.&nbsp;<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Tools_for_inside_sales_teams\"><\/span><span style=\"color: #993300;\"><b>Tools for inside sales teams<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>First, let&#8217;s take a look at the tools used by inside sales teams.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"1_CRM_Software\"><\/span><span style=\"color: #666699;\"><b>#1. CRM Software<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Given that inside sales teams operate remotely, having knowledge of customer relationship management (CRM) tools is a must.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Having a <a href=\"https:\/\/www.engagebay.com\/crm\/sales-crm\">sales CRM<\/a> in place allows you to centralize all your customer interactions in one place, qualify leads, schedule regular follow-ups, and do much more.&nbsp;<\/span><\/p>\n<p><a href=\"https:\/\/www.engagebay.com\/products\/crm\"><span style=\"font-weight: 400;\">EngageBay, an all-in-one CRM<\/span><\/a><span style=\"font-weight: 400;\">, offers a comprehensive set of solutions at affordable pricing to help your sales departments achieve their goals.&nbsp;<\/span><\/p>\n<p><a href=\"https:\/\/www.engagebay.com\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-29134 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/EngageBay-free-project-management-tool.png\" alt=\"EngageBay CRM for inside sales team\" width=\"1898\" height=\"932\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/EngageBay-free-project-management-tool.png 1898w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/EngageBay-free-project-management-tool-300x147.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/EngageBay-free-project-management-tool-1024x503.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/EngageBay-free-project-management-tool-768x377.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/EngageBay-free-project-management-tool-1536x754.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/EngageBay-free-project-management-tool-595xh.png 595w\" sizes=\"(max-width: 1898px) 100vw, 1898px\" \/><\/a><\/p>\n<h4><span class=\"ez-toc-section\" id=\"2_Sales_intelligence_tools\"><\/span><span style=\"color: #666699;\"><b>#2. Sales intelligence tools<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Using <a href=\"https:\/\/www.engagebay.com\/blog\/sales-intelligence-tools\/\">sales intelligence tools<\/a>, reps can find organizations that match their ideal buyer profile by scanning through millions of data searches.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These tools help companies understand their target audience better using real-time data signals such as buying signals, purchase history, business objectives, digital footprints, and so on.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"3_Call_tracking_software\"><\/span><span style=\"color: #666699;\"><b>#3. Call tracking software<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Sales call tracking tools allow reps to send and receive calls from their desktop itself, and help them contact clients anywhere in the world.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The software records the conversations between the reps and the customers, <a href=\"https:\/\/www.engagebay.com\/crm\/appointment-scheduling-software\">schedules appointments<\/a>, and builds email lists and notifications to share among team members.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"4_Virtual_meeting_tools\"><\/span><span style=\"color: #666699;\"><b>#4. Virtual meeting tools<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Since inside sales take place remotely, online meeting tools such as Zoom and Skype have become quite popular among sales reps.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">They help with face-to-face interactions without having to meet with clients in person.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Using the tools, sales teams can demonstrate product features, onboard and train customers, and resolve their grievances.<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/what-is-sales\/\">Read also:&nbsp;What is Sales? Tools, Tips, and Strategies for Closing Deals<\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Tools_for_outside_sales_teams\"><\/span><span style=\"color: #993300;\"><b>Tools for outside sales teams<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Now, on to the tools for outside sales teams. Notice how some tools overlap with the above category (think CRM).<\/p>\n<h4><span class=\"ez-toc-section\" id=\"1_Sales_mapping_software\"><\/span><span style=\"color: #666699;\"><b>#1. Sales mapping software<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Outside sales reps often use sales mapping software as it helps them identify which leads they should meet.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once they have decided on the prospects who are willing to talk to them, the sales mapping software creates an <a href=\"https:\/\/www.heyacto.com\/en\/blog\/route-planning-outside-sales\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">optimized route<\/a> for them to reach faster.&nbsp;<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"2_Mobile_contract_apps\"><\/span><span style=\"color: #666699;\"><b>#2. Mobile contract apps<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Mobile contract apps are used for storing, creating, and signing documents.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">They are useful for sales reps who are on the go since it helps refer to documents anytime, even when they are not in the office.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"3_CRM_solutions\"><\/span><span style=\"color: #666699;\"><b>#3. CRM solutions<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Outside sales reps require CRM software as well as it helps them schedule meetings, access a centralized customer database, forecast revenue, and track sales performance over a given time period.<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"4_Calendar_management_tools\"><\/span><span style=\"color: #666699;\"><b>#4. Calendar management tools<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">While <a href=\"https:\/\/www.engagebay.com\/blog\/easy-to-use-crm-tools\/\">CRM tools<\/a> help sales reps schedule appointments, calendar management tools can also be used to fix meetings with clients.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here, sales reps can keep tabs on scheduled meetings, canceled or postponed meetings, and any other events.&nbsp;<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/b2b-sales-leads\/\">Read also: 17 Powerful Techniques to Generate B2B Sales Leads<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Wrap_Up\"><\/span><span style=\"color: #339966;\"><b>Wrap Up<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Inside vs outside sales have different strategies, and none is better than the other.&nbsp;<\/span><\/p>\n<p><strong>Both methods are effective and can be used together to increase sales.&nbsp;<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">While inside sales cost less, outside sales are more beneficial in nurturing client relationships. <\/span><span style=\"font-weight: 400;\">The best way to find out which tactic works for your company is by starting with a few reps for both inside and outside sales and <a href=\"https:\/\/www.engagebay.com\/blog\/crm-roi\/\">calculating the ROI<\/a> for each team.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This will help you understand which sales model works best for your business.&nbsp;<\/span><\/p>\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n                    sc.async = true;\r\n                    sc.src = f;\r\n                    var m = document.getElementsByTagName(s)[0];\r\n                    m.parentNode.insertBefore(sc, m);   \r\n                })(document, 'script', '\/\/d2p078bqz5urf7.cloudfront.net\/jsapi\/ehform.js');\r\n            <\/script>\r\n            <script>\r\n                function waitForEhForms() {\r\n                    const interval = 100; \/\/ Check every 100ms\r\n                    const checkAndLoad = () => {\r\n                        const params = new URLSearchParams(window.location.search);\r\n                        const elementorPreviewParam = params.get('elementor-preview');\r\n                        if (elementorPreviewParam && typeof EhForms !== 'undefined' && typeof EhForms.loadForms === 'function') {\r\n                            EhForms.loadForms();\r\n                            console.log('EhForms.loadForms() called successfully.');\r\n                        } else {\r\n                            setTimeout(checkAndLoad, interval);\r\n                        }\r\n                    };\r\n                    checkAndLoad();\r\n                }\r\n                \/\/ Call the function\r\n                waitForEhForms();\r\n            <\/script>\r\n        <div class='engage-hub-form-embed' id='eh_form_6268678992035840' data-id='6268678992035840'><\/div>\n","protected":false},"excerpt":{"rendered":"<p>While inside sales focus on selling goods and services remotely, outside sales involve meeting with clients in person. 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