{"id":39724,"date":"2023-04-20T13:36:21","date_gmt":"2023-04-20T13:36:21","guid":{"rendered":"https:\/\/www.engagebay.com\/blog\/?p=39724"},"modified":"2024-08-27T14:20:49","modified_gmt":"2024-08-27T14:20:49","slug":"top-customer-service-software-capterra","status":"publish","type":"post","link":"https:\/\/www.engagebay.com\/blog\/top-customer-service-software-capterra\/","title":{"rendered":"Capterra Names EngageBay Among Top Customer Service Software"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">EngageBay is proud to announce its mention in <\/span><a href=\"https:\/\/www.capterra.com\/resources\/customer-service-software-pricing-report\/\"><span style=\"font-weight: 400;\">Capterra Value Report: A Price Comparison Guide for Customer Service Software<\/span><\/a>.<\/p>\n<p><span style=\"font-weight: 400;\">The report features and compares the top Customer Service Software to have received high ratings from users in terms of <\/span><i><span style=\"font-weight: 400;\">Value for Money<\/span><\/i><span style=\"font-weight: 400;\"> and <\/span><i><span style=\"font-weight: 400;\">Functionality,<\/span><\/i><span style=\"font-weight: 400;\"> along with the breakdown of the starting cost and relevant pricing details for each product.<\/span><\/p>\n<p><a href=\"https:\/\/www.capterra.com\/p\/178819\/EngageBay-Marketing\/\"><span style=\"font-weight: 400;\">EngageBay<\/span><\/a><span style=\"font-weight: 400;\"> is recognized as an outstanding product with a Value For Money rating of <\/span><b>4.7<\/b><span style=\"font-weight: 400;\"> out of <\/span><b>5<\/b><span style=\"font-weight: 400;\"> and a Functionality rating of <\/span><b>4.6<\/b><span style=\"font-weight: 400;\"> out of <\/span><b>5<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><b>Starting price<\/b><i><span style=\"font-weight: 400;\">: Starts at $13.80 per month, billed annually. Up to 500 contacts included.&nbsp;<\/span><\/i><\/p>\n<p><b>Features available at a higher price<\/b><span style=\"font-weight: 400;\">:<\/span><i><span style=\"font-weight: 400;\"> Advanced version includes unlimited contacts.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Check out our incredible placement here:<\/span><\/p>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/04\/Customer-Service-Grid.png\"><img decoding=\"async\" class=\"aligncenter wp-image-39728 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/04\/Customer-Service-Grid-e1681975942104.png\" alt=\"Customer Service Grid Capterra\" width=\"798\" height=\"800\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/04\/Customer-Service-Grid-e1681975942104.png 798w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/04\/Customer-Service-Grid-e1681975942104-300x300.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/04\/Customer-Service-Grid-e1681975942104-150x150.png 150w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/04\/Customer-Service-Grid-e1681975942104-768x770.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/04\/Customer-Service-Grid-e1681975942104-595x596.png 595w\" sizes=\"(max-width: 798px) 100vw, 798px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">And, that\u2019s not all! EngageBay also got recognized in Capterra\u2019s Flagship Shortlist report under various categories:<\/span><\/p>\n<ul>\n<li><a href=\"https:\/\/www.capterra.com\/nonprofit-crm-software\/shortlist\/\"><span style=\"font-weight: 400;\">Nonprofit CRM Software Shortlist<\/span><\/a><\/li>\n<li><a href=\"https:\/\/www.capterra.com\/customer-engagement-software\/shortlist\/\"><span style=\"font-weight: 400;\">Customer Engagement Software Shortlist<\/span><\/a><\/li>\n<li><a href=\"https:\/\/www.capterra.com\/live-chat-software\/shortlist\/\"><span style=\"font-weight: 400;\">Live Chat Software Shortlist<\/span><\/a><\/li>\n<li><a href=\"https:\/\/www.capterra.com\/it-service-software\/shortlist\/\"><span style=\"font-weight: 400;\">IT Service Software Shortlist<\/span><\/a><\/li>\n<li><a href=\"https:\/\/www.capterra.com\/auto-dialer-software\/shortlist\/\"><span style=\"font-weight: 400;\">Auto Dialer Software Shortlist<\/span><\/a><\/li>\n<li><a href=\"https:\/\/www.capterra.com\/predictive-lead-scoring-software\/shortlist\/\"><span style=\"font-weight: 400;\">Predictive Lead Scoring Software Shortlist<\/span><\/a><\/li>\n<li><a href=\"https:\/\/www.capterra.com\/help-desk-software\/shortlist\/\"><span style=\"font-weight: 400;\">Help Desk Software Shortlist<\/span><\/a><\/li>\n<li><a href=\"https:\/\/www.capterra.com\/lead-nurturing-software\/shortlist\/\"><span style=\"font-weight: 400;\">Lead Nurturing Software Shortlist<\/span><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Giving an overall rating of<\/span><b> 4.6<\/b><span style=\"font-weight: 400;\"> out of <\/span><b>5<\/b><span style=\"font-weight: 400;\">, here\u2019s what Capterra users have to say about EngageBay:<\/span><\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">\u201cThe tool is very simple to use. It integrated with our own platform easily. We have really utilized all the features such as the <a href=\"https:\/\/www.engagebay.com\/marketing\/email-marketing\">email marketing<\/a>, <a href=\"https:\/\/www.engagebay.com\/products\/crm\">CRM<\/a>, automation, and social media engagement. For me, the best in nurturing and closing leads!\u201d ~&nbsp;<\/span><\/i><a href=\"https:\/\/www.capterra.com\/p\/178819\/EngageBay-Marketing\/reviews\/4735889\/\"><span style=\"font-weight: 400;\">Kentall S.<\/span><\/a><\/p>\n<p><i><span style=\"font-weight: 400;\">\u201cNeeded a cost prohibitive plan form that has every thing to market my fitness business along with the automation. I was using multiple pieces of software well over 300+ a month and Engagebay has replaced all of them at a fraction of the price.\u201d ~ <\/span><\/i><a href=\"https:\/\/www.capterra.com\/p\/178819\/EngageBay-Marketing\/reviews\/4732536\/\"><span style=\"font-weight: 400;\">Stephen G.<\/span><\/a><\/p>\n<p><i><span style=\"font-weight: 400;\">\u201cWhat I like the most about EngageBay is that it&#8217;s an inclusive platform where Sales, Marketing, and Support can be able to work together on the same platform and helps these different but intertwined departments to be always in sync.\u201d ~&nbsp;<\/span><\/i><a href=\"https:\/\/www.capterra.com\/p\/178819\/EngageBay-Marketing\/reviews\/4720484\/\"><span style=\"font-weight: 400;\">Brendan C.<\/span><\/a><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">Have you tried EngageBay? Write <a href=\"https:\/\/reviews.capterra.com\/new\/178819\">your review for Capterra here<\/a>.<\/span><\/p>\n<p><b>About Capterra: <\/b><span style=\"font-weight: 400;\">Capterra is a software reviews and selection platform that connects businesses to the right technology. Compare software, read and leave reviews, and access objective insights that empower business growth.<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Disclaimer: The graphic above shows help desk products that have the highest value-for-money and functionality ratings based on user reviews in Capterra&#8217;s <\/span><\/i><a href=\"https:\/\/www.capterra.com\/customer-service-software\/\"><i><span style=\"font-weight: 400;\">customer service software directory<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">. Products are arranged in increasing order of their value-for-money rating (bottom to top) and functionality rating (left to right).<\/span><\/i><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" href=\"https:\/\/www.engagebay.com\/blog\/top-rated-lead-management-software-on-capterra\/\" rel=\"noopener\">Read also: EngageBay Featured Among Capterra\u2019s Top-Rated Lead Management Software<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>EngageBay is proud to announce its mention in Capterra Value Report: A Price Comparison Guide for Customer Service Software. The [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":39760,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[3199],"tags":[8292,6770,8293],"class_list":["post-39724","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general","tag-capterra","tag-customer-service-crm-software","tag-customer-service-software"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.3 (Yoast SEO v25.3.1) - 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