{"id":4344,"date":"2023-05-09T00:50:44","date_gmt":"2023-05-09T00:50:44","guid":{"rendered":"https:\/\/www.engagebay.com\/blog\/?p=4344"},"modified":"2026-04-20T14:36:35","modified_gmt":"2026-04-20T14:36:35","slug":"customer-service-tools","status":"publish","type":"post","link":"https:\/\/www.engagebay.com\/blog\/customer-service-tools\/","title":{"rendered":"24 Customer Service Tools for Great Retention Rates"},"content":{"rendered":"<p>The importance of customer satisfaction cannot be overstated.<\/p>\n<p>According to <a href=\"https:\/\/blog.hubspot.com\/service\/customer-base\">HubSpot<\/a>, 93% of customers are likely to make repeat purchases with companies that offer excellent customer service.<\/p>\n<p>93%! Think about that for a minute!<\/p>\n<p>That&#8217;s why having a sound customer service process is crucial to the success of your business.<\/p>\n<p><strong>In this blog post, we\u2019ll discuss the importance of customer service, and then we\u2019ll have a look at 24 of the best customer service tools to help your business win at customer retention.<\/strong><\/p>\n<p>By the end, you\u2019ll not only understand the value of better customer service, but you\u2019ll know what it takes to help customers stay happy and, consequently, enhance <a href=\"https:\/\/www.engagebay.com\/blog\/customer-management-strategies\/\" data-wpel-link=\"internal\">customer loyalty<\/a>.<\/p>\n<p>With <a href=\"https:\/\/www.providesupport.com\/blog\/real-cost-of-losing-customers-due-to-poor-customer-service\/#:~:text=95%25%20of%20customers%20share%20bad,negative%20reviews%20on%20social%20media%3B&amp;text=88%25%20of%20customers%20trust%20online,average%20loss%20of%2030%20customers.\">95% of customers<\/a> sharing bad experiences, a single review can cost your business an average of 30 lost customers.<\/p>\n<p>We don\u2019t want that happening to you.<\/p>\n<p>So, let\u2019s dive right in!<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.engagebay.com\/blog\/customer-service-tools\/#How_Do_You_Choose_a_Great_Customer_Service_Tool\" >How Do You Choose a Great Customer Service Tool?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.engagebay.com\/blog\/customer-service-tools\/#24_Customer_Service_Tools_to_Improve_Customer_Satisfaction\" >24 Customer Service Tools to Improve Customer Satisfaction<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.engagebay.com\/blog\/customer-service-tools\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n                    sc.async = true;\r\n                    sc.src = f;\r\n                    var m = document.getElementsByTagName(s)[0];\r\n                    m.parentNode.insertBefore(sc, m);   \r\n                })(document, 'script', '\/\/d2p078bqz5urf7.cloudfront.net\/jsapi\/ehform.js');\r\n            <\/script>\r\n            <script>\r\n                function waitForEhForms() {\r\n                    const interval = 100; \/\/ Check every 100ms\r\n                    const checkAndLoad = () => {\r\n                        const params = new URLSearchParams(window.location.search);\r\n                        const elementorPreviewParam = params.get('elementor-preview');\r\n                        if (elementorPreviewParam && typeof EhForms !== 'undefined' && typeof EhForms.loadForms === 'function') {\r\n                            EhForms.loadForms();\r\n                            console.log('EhForms.loadForms() called successfully.');\r\n                        } else {\r\n                            setTimeout(checkAndLoad, interval);\r\n                        }\r\n                    };\r\n                    checkAndLoad();\r\n                }\r\n                \/\/ Call the function\r\n                waitForEhForms();\r\n            <\/script>\r\n        <div class='engage-hub-form-embed' id='eh_form_5161654467690496' data-id='5161654467690496'><\/div>\n<h2><span class=\"ez-toc-section\" id=\"How_Do_You_Choose_a_Great_Customer_Service_Tool\"><\/span><span style=\"color: #339966;\"><strong>How Do You Choose a Great Customer Service Tool?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Well, to be honest, there\u2019s no \u2018one-size-fits-all\u2019 formula here. Every business has its unique customer service requirements, so this is a broad assessment of what to look for when&nbsp;choosing a customer service tool&nbsp;for your business.<\/p>\n<p><strong>These are the points to look for while choosing a customer service tool:<\/strong><\/p>\n<ul>\n<li><b>Usability:<\/b> Is the <a href=\"https:\/\/www.engagebay.com\/products\/customer-service\">customer service software<\/a> easy to set up? Is the software smart and intuitive to use?<\/li>\n<li><b>Effectiveness:<\/b> How does the customer service software address the problems it\u2019s meant to solve? Is it a stand-alone, self-sufficient tool, or does it need other software to work fully?<\/li>\n<li><b>Value:<\/b> Does the tool offer value for your money? Will the customer service software benefit both your customers and your <a href=\"https:\/\/numberforliveperson.com\/\">customer service<\/a> team?<\/li>\n<\/ul>\n<p><strong>Here&#8217;s a video that lists out eight must-have customer service tools:<\/strong><\/p>\n<p><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/pwdm6a1FwVM?si=QjCrGJZpMFBv9HCc\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h2><span class=\"ez-toc-section\" id=\"24_Customer_Service_Tools_to_Improve_Customer_Satisfaction\"><\/span><span style=\"color: #339966;\"><strong>24 Customer Service Tools to Improve Customer Satisfaction<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>We&#8217;ve seen what constitutes an excellent customer service tool &#8212; now you know what to look for.<\/p>\n<p>Here are 24 customer service tools that are either intuitive, effective, add value, or a mix of these features &#8212; and can help bring you and your customers closer together.<b><\/b><\/p>\n<h3><strong><span style=\"color: #993300;\">#1. Shared Team Inbox: HelpScout<\/span><\/strong><\/h3>\n<p>This feature makes for an important customer service tool.<\/p>\n<p>Large teams struggle with organizational problems, with emails often falling through the cracks, resulting in lousy customer support.<\/p>\n<p>One method of preventing this is to set up a shared customer support team inbox.<\/p>\n<p><strong>A shared team inbox lets the whole team receive, send, and manage emails through a single email address &#8212; thus letting anyone from the team manage and collaborate from their own inboxes.<\/strong><\/p>\n<figure id=\"attachment_19465\" aria-describedby=\"caption-attachment-19465\" style=\"width: 490px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/7-Shared-Inbox-Tools-to-Improve-Collaboration-in-2022.png\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-19465 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/7-Shared-Inbox-Tools-to-Improve-Collaboration-in-2022.png\" alt=\"Shared inbox comparison\" width=\"490\" height=\"414\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/7-Shared-Inbox-Tools-to-Improve-Collaboration-in-2022.png 726w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/7-Shared-Inbox-Tools-to-Improve-Collaboration-in-2022-300x254.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/7-Shared-Inbox-Tools-to-Improve-Collaboration-in-2022-595xh.png 595w\" sizes=\"(max-width: 490px) 100vw, 490px\" \/><\/a><figcaption id=\"caption-attachment-19465\" class=\"wp-caption-text\"><em>Source: <a href=\"https:\/\/www.helpscout.com\/blog\/shared-inbox\/\">HelpScout<\/a><\/em><\/figcaption><\/figure>\n<p>With all complaints and queries landing in one place, your customer support channels and team members can combine forces to ensure excellent customer support so that every customer is looked after.<\/p>\n<p>Once you get it up and running, your support team will be able to align your marketing, sales, and customer service agents to offer better customer experiences.<\/p>\n<p><strong>A cloud-based customer <a href=\"https:\/\/www.helpscout.com\/helpu\/choosing-help-desk-software\/\">helpdesk software<\/a> like HelpScout can be the key here.<\/strong><\/p>\n<p>It helps you keep every aspect of your customer support organized using a single shared inbox. What&#8217;s more, you can also create multiple shared inboxes for various teams, departments, and email addresses.<\/p>\n<p>Through Collision Detection, you can avoid duplicate and multiple emails through real-time indicators that show if someone else is currently viewing or replying to a particular request.<\/p>\n<p>You can also automate the process through <a href=\"https:\/\/www.engagebay.com\/blog\/marketing-automation-workflows\/\">workflows<\/a>, customer tagging, and a searchable library of saved replies.<\/p>\n<figure id=\"attachment_19542\" aria-describedby=\"caption-attachment-19542\" style=\"width: 694px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-19542 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/A-Shared-Inbox-Designed-For-Support-Teams-Help-Scout.png\" alt=\"Helpscout customer service tool\" width=\"694\" height=\"303\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/A-Shared-Inbox-Designed-For-Support-Teams-Help-Scout.png 1486w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/A-Shared-Inbox-Designed-For-Support-Teams-Help-Scout-300x131.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/A-Shared-Inbox-Designed-For-Support-Teams-Help-Scout-1024x447.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/A-Shared-Inbox-Designed-For-Support-Teams-Help-Scout-768x335.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/A-Shared-Inbox-Designed-For-Support-Teams-Help-Scout-595xh.png 595w\" sizes=\"(max-width: 694px) 100vw, 694px\" \/><figcaption id=\"caption-attachment-19542\" class=\"wp-caption-text\"><em>Source: <a href=\"https:\/\/www.helpscout.com\/shared-inbox\/\">HelpScout<\/a><\/em><\/figcaption><\/figure>\n<p>You&#8217;ll also have access to all the information about the customer you are interacting with through a sidebar &#8212; conversation history, contact information, notes, and more.<\/p>\n<h4><strong><span style=\"color: #666699;\">Pricing<\/span><\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">HelpScout offers three plans: Standard, Plus, and Pro.&nbsp;<\/span><\/p>\n<ol>\n<li><b>Standard<\/b><span style=\"font-weight: 400;\">: The Standard plan costs $20\/month for 2 mailboxes, custom reports, automated workflows, customer properties, email, and live chat.&nbsp;<\/span><\/li>\n<li><b>Plus<\/b><span style=\"font-weight: 400;\">: The Plus plan costs $40\/month for 5 mailboxes, custom fields, teams, advanced permissions, and more.&nbsp;<\/span><\/li>\n<li><b>Pro<\/b><span style=\"font-weight: 400;\">: The Pro plan costs $65\/month for 25 mailboxes, a tiered discount feature, enterprise security, HIPAA compliance, concierge onboarding service, a dedicated account manager, account optimization reviews, and more.&nbsp;<\/span><\/li>\n<\/ol>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/upsell-using-email-marketing\/\">Read also: How to Upsell Using Email Marketing to Increase Your Revenue<\/a><\/p>\n<h3><span style=\"color: #993300;\"><strong>#2. SaaS Call Center: Zendesk<\/strong><\/span><\/h3>\n<p>It may be 2021, but there are still a lot of consumers who are hesitant to make purchases online. Some people are more comfortable when they talk to a person first.<\/p>\n<p>Software as a Service (SaaS)&nbsp;makes it easy for your business to shift call solutions, analytics, and customer relationship management software (CRM) to the cloud.<\/p>\n<p><strong>A SaaS call center solution lets you manage both inbound and outbound calls, offers analytics, and facilitates end-to-end <a href=\"https:\/\/www.engagebay.com\/crm\/telephony-crm\">telephony capabilities<\/a> during lead acquisition.<\/strong><\/p>\n<figure id=\"attachment_19467\" aria-describedby=\"caption-attachment-19467\" style=\"width: 722px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-19467 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Make-customer-service-easier-with-Zendesk.png\" alt=\"Zendesk SaaS call center\" width=\"722\" height=\"302\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Make-customer-service-easier-with-Zendesk.png 1329w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Make-customer-service-easier-with-Zendesk-300x125.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Make-customer-service-easier-with-Zendesk-1024x428.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Make-customer-service-easier-with-Zendesk-768x321.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Make-customer-service-easier-with-Zendesk-595xh.png 595w\" sizes=\"(max-width: 722px) 100vw, 722px\" \/><figcaption id=\"caption-attachment-19467\" class=\"wp-caption-text\"><em>Source: Zendesk<\/em><\/figcaption><\/figure>\n<p><strong>That\u2019s why customer service tools like <a href=\"https:\/\/www.zendesk.com\/lp\/voice?utm_source=capterra&amp;utm_medium=paidlisting&amp;utm_campaign=PL_CAP_AP_IN_EN_N_Sup_Pro_CallCenter_T1_A_H&amp;utm_term=callcenter&amp;utm_source=capterra&amp;demoStep=personal\">Zendesk&nbsp;<\/a>can help you improve customer satisfaction through an integrated call center.<\/strong><\/p>\n<p>With Zendesk, you can automate ticket creation that keeps track of customer calls and follow-ups. The call recording feature lets you connect conversations with tickets for quick references.<\/p>\n<p>Zendesk also offers real-time dashboards with metrics on call queues, agent availability, customer wait time, and more.<\/p>\n<p>Through automated call routing, your customers always reach the right agent at the right time.<\/p>\n<h4><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><\/h4>\n<p>Zendesk offers three plans: Support Team, Support Professional, and Support Enterprise.<\/p>\n<ol>\n<li><strong>Support Team:<\/strong> Starts at $19 a month and offers integrated ticketing across emails, business rules, reporting and performance dashboards, and apps.<\/li>\n<li><strong>Support Professional:<\/strong> Starts at $49 a month and offers customer satisfaction surveys, automatic redaction, and SLAs.<\/li>\n<li><strong>Support Enterprise:<\/strong> Starts at $99 a month and offers customizable agent workspaces, conversational routing based on agent skill, and more.<\/li>\n<\/ol>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/self-customer-service\/\">Read also: 6 Ways AI is Changing Self Customer Service For Good<\/a><\/p>\n<p><span style=\"font-size: 24px; font-style: normal; color: #993300; font-weight: 700 !important;\">#3. Help Desk Ticketing&nbsp;<\/span>.<strong style=\"color: #993300; font-size: 24px;\">System: Freshdesk<\/strong><\/p>\n<p>Many times as a customer, you may have encountered a frustrating problem that goes a little like this:<\/p>\n<ul>\n<li>You have an issue with a product or service, so you contact the company. You explain the situation to one person, who then transfers you to another.<\/li>\n<li>The next person from the contact center knows nothing about the issue, so you must explain everything again.<\/li>\n<li>The problem is not resolved, so you must contact them again in a few hours, or perhaps the next day.<\/li>\n<li>You call back and have to explain the whole situation again.<\/li>\n<\/ul>\n<p>If you don&#8217;t want your customers to go through this frustration, you need a <a href=\"https:\/\/www.engagebay.com\/service\/help-desk-software\">helpdesk ticketing system<\/a>.<\/p>\n<p><strong>A help desk software is a single point of contact for businesses and offers a centralized platform to manage a company&#8217;s external (and internal) queries.<\/strong><\/p>\n<p>At its core is automation. By having a centralized database, automating the query resolution and ticketing management process, you&#8217;ll have a complete history as well as deeper insights about all your customers.<\/p>\n<p>By using a help desk software, customers can get quick answers to their problems.<\/p>\n<p>Your customers stay up-to-date with notifications about the progress, and your employees stay on-point, avoiding any confusion and delay.<\/p>\n<p>A customer service agent can also <a href=\"https:\/\/www.engagebay.com\/service\/support-groups\">delegate or re-assign<\/a> their ticket to someone more qualified, thus streamlining the customer query process.<\/p>\n<figure id=\"attachment_19468\" aria-describedby=\"caption-attachment-19468\" style=\"width: 663px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\" wp-image-19468\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Helpdesk-Software-Get-Started-for-Free.png\" alt=\"Freshdesk helpdesk ticketing software\" width=\"663\" height=\"296\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Helpdesk-Software-Get-Started-for-Free.png 1255w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Helpdesk-Software-Get-Started-for-Free-300x134.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Helpdesk-Software-Get-Started-for-Free-1024x458.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Helpdesk-Software-Get-Started-for-Free-768x343.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Helpdesk-Software-Get-Started-for-Free-595xh.png 595w\" sizes=\"(max-width: 663px) 100vw, 663px\" \/><figcaption id=\"caption-attachment-19468\" class=\"wp-caption-text\"><em>Source: Freshdesk<\/em><\/figcaption><\/figure>\n<p>This makes help desk software one of the best customer service tools.<\/p>\n<p><strong>You can use <a href=\"https:\/\/freshdesk.com\/helpdesk-software\">Freshdesk<\/a>, a helpdesk software designed to help you support your customers.<\/strong><\/p>\n<p>Freshdesk offers real-time assistance remotely, thus helping you manage conversations across email, chat, phone, social media, and the web. You also get routine <a href=\"https:\/\/www.engagebay.com\/blog\/workflow-automation-explained\/\">workflow automation<\/a> so that your customer support operations run on autopilot &#8212; while you focus on meaningful conversations.<\/p>\n<p>Through document FAQs, help guides, and how-tos, your customers can quickly find answers. Plus, Freshdesk offers live dashboards that capture real-time data to help you keep tabs on performance and workloads.<\/p>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/tuxpi.com_.1658310468.jpg\"><img decoding=\"async\" class=\"aligncenter wp-image-25847 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/tuxpi.com_.1658310468.jpg\" alt=\"Freshdesk review\" width=\"646\" height=\"321\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/tuxpi.com_.1658310468.jpg 1146w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/tuxpi.com_.1658310468-300x149.jpg 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/tuxpi.com_.1658310468-1024x508.jpg 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/tuxpi.com_.1658310468-768x381.jpg 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/tuxpi.com_.1658310468-595xh.jpg 595w\" sizes=\"(max-width: 646px) 100vw, 646px\" \/><\/a><\/p>\n<h4><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><\/h4>\n<p>Freshdesk offers four plans: Free, Growth, Pro, and Enterprise.<\/p>\n<ol>\n<li><strong>Free:<\/strong> This plan offers email and social ticketing, knowledge base, ticket trend report, and team collaboration.<\/li>\n<li><strong>Growth:<\/strong> Costs $15 a month and offers automation, collision detection, helpdesk report, custom email server, time tracking, and SLA.<\/li>\n<li><strong>Pro:<\/strong> Costs $49 a month and offers robin-round routing, custom roles, customer segments, up to 5,000 collaborators, and multiple SLAs.<\/li>\n<li><strong>Enterprise:<\/strong> Costs $79 a month for skill-based routing, sandbox, audit logs, agent shifts, email bot, canned response suggested, and auto-triage.<\/li>\n<\/ol>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/business-management-software\/\">Read also: 9 Wonderful Business Management Software Hacks for Crazy Productivity<\/a><\/p>\n<h3><span style=\"color: #993300;\"><strong>#4. Most Affordable All-in-One CRM: EngageBay<\/strong><\/span><\/h3>\n<p>Engaging customers is a top priority when we think of customer service success. So, if a <a href=\"https:\/\/www.engagebay.com\/products\/crm\">CRM tool<\/a> comes with email automation, marketing automation, and sales dashboards, it helps.<\/p>\n<p>Nowadays, it is the only way to do <a href=\"https:\/\/www.engagebay.com\/marketing\/email-marketing\">email marketing<\/a>. You can create business emails in advance, then automate them to send for specific customer behavior triggers.<\/p>\n<p><strong>For example, when someone:<\/strong><\/p>\n<ul>\n<li>Subscribes to your newsletter<\/li>\n<li>Downloads an eBook<\/li>\n<li>Leaves an abandoned cart<\/li>\n<li>Makes a purchase<\/li>\n<\/ul>\n<p>When you have behavioral-triggered emails ready to go, your company can offer a personalized customer experience that people remember and respect.<\/p>\n<p>Research from<a style=\"background-color: transparent; text-decoration: none; color: var(--ast-global-color-0);\" title=\" and &lt;span style=&quot;font-weight: 400;&quot;&gt; SendPulse&lt;\/span&gt;\" href=\"https:\/\/sendpulse.com\/blog\/triggered-emails-e-commerce\" target=\"_blank\" rel=\"nofollow external noopener noreferrer\" data-wpel-link=\"external\">&nbsp;SendPulse<\/a>&nbsp;suggests that these <a href=\"https:\/\/www.engagebay.com\/blog\/types-of-email-marketing\/\">types of emails<\/a> increase clickthrough-rate (CTR) almost four-fold compared to traditional, generic emails.<\/p>\n<figure id=\"attachment_14010\" aria-describedby=\"caption-attachment-14010\" style=\"width: 641px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.engagebay.com\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-14010 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/04\/trigger-email.gif\" alt=\"trigger email automation\" width=\"641\" height=\"366\"><\/a><figcaption id=\"caption-attachment-14010\" class=\"wp-caption-text\"><em>Email marketing automation in EngageBay<\/em><\/figcaption><\/figure>\n<p><strong><a href=\"https:\/\/www.engagebay.com\/\">EngageBay<\/a> is an all-in-one marketing, sales, and customer support automation software for small businesses.&nbsp;<\/strong><\/p>\n<p>The &#8216;Engage&#8217; in EngageBay stands for customer engagement, and you get a host of <a href=\"https:\/\/www.engagebay.com\/blog\/sales-email-automation-tools\/\">automation tools<\/a> to help you build strong relations with your customers.<\/p>\n<p>EngageBay&#8217;s arsenal of automation features includes email broadcasts, automation workflows, A\/B testing, social media automation, sequences, and so much more.<\/p>\n<p>With the multi-step visual automation workflow, you can easily create complex automations for your customer support workflows &#8212; this removes the mundane, repetitive tasks and leaves room for your agents to focus on satisfying your customers.<\/p>\n<p>EngageBay also lets you set up \u2018<a href=\"https:\/\/www.engagebay.com\/service\/canned-responses\">canned responses<\/a>,\u2019 facilitating smoother, faster customer service communications. A canned response is a pre-fabricated response to commonly asked queries automatically sent to customers. This can also act as a buffer until an actual service rep can connect with the customer.<\/p>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/EngageBay-positive_Capterra-e1656654351970.png\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-24550 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/EngageBay-positive_Capterra-e1656654351970.png\" alt=\"EngageBay review on Capterra\" width=\"673\" height=\"207\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/EngageBay-positive_Capterra-e1656654351970.png 1920w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/EngageBay-positive_Capterra-e1656654351970-300x92.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/EngageBay-positive_Capterra-e1656654351970-1024x315.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/EngageBay-positive_Capterra-e1656654351970-768x236.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/EngageBay-positive_Capterra-e1656654351970-1536x472.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/EngageBay-positive_Capterra-e1656654351970-595xh.png 595w\" sizes=\"(max-width: 673px) 100vw, 673px\" \/><\/a><\/p>\n<h4><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><\/h4>\n<p>EngageBay offers four plans: Free, Basic, Growth, and Pro.<\/p>\n<ol>\n<li><strong>Free:<\/strong> This plan is free forever and offers <a href=\"https:\/\/www.engagebay.com\/blog\/email-automation\/\">email automation<\/a>, autoresponders, broadcasts, ticketing management, and ticket views.<\/li>\n<li><strong>Basic:<\/strong> Starts at $14.99 a month and offers 1,000 contacts, email templates, predictive lead scoring, social suite, ticket macros, canned responses, and 360-degree customer view.<\/li>\n<li><strong>Growth:<\/strong> This is the most popular plan and costs $49.99 a month for 50,000 contacts, customer support automation, customer support workflows, landing page and email broadcast A\/B testing, dedicated account manager, and so much more.<\/li>\n<li><strong>Pro:<\/strong> Geared towards enterprises, this plan costs $79.99 a month for a host of advanced features including conversational inbox, web analytics, role management for customer service agents, account-based marketing, teams, APIs, and phone support. The Pro plan also offers unlimited contacts.<\/li>\n<\/ol>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/travel-agency-crm-software\/\">Read also: The Eight Best CRM Software for Travel Agencies<\/a><\/p>\n<h3><span style=\"color: #993300;\"><strong>#5. Knowledge Management System: Knowmax<\/strong><\/span><\/h3>\n<p>When customers reach out for help, whether over calls, or chat, they expect fast and accurate answers. But without a central source of truth, agents often confused through scattered documents, leading to delays and inconsistent responses.<\/p>\n<p>That\u2019s where a <a href=\"https:\/\/knowmax.ai\/blog\/ai-knowledge-management-tools\/\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">knowledge management system<\/a> (KMS) like Knowmax becomes essential for modern call centers.<\/p>\n<p><strong>Knowmax empowers your agents with step-by-step guides, visual workflows, and AI-powered search, right when they need it. This ensures every customer gets consistent and correct answers, no matter which agent handles the query.<\/strong><\/p>\n<figure id=\"attachment_75505\" aria-describedby=\"caption-attachment-75505\" style=\"width: 719px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/05\/Knowmax.png\"><img decoding=\"async\" class=\"wp-image-75505 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/05\/Knowmax-1024x427.png\" alt=\"\" width=\"719\" height=\"300\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/05\/Knowmax-1024x427.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/05\/Knowmax-300x125.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/05\/Knowmax-768x320.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/05\/Knowmax.png 1445w\" sizes=\"(max-width: 719px) 100vw, 719px\" \/><\/a><figcaption id=\"caption-attachment-75505\" class=\"wp-caption-text\"><i><span style=\"font-weight: 400;\">Source: <a href=\"https:\/\/knowmax.ai\/\">knowmax<\/a><\/span><\/i><i><span style=\"font-weight: 400;\">&nbsp;<\/span><\/i><\/figcaption><\/figure>\n<p>It integrates easily with your CRM, chat, and ticketing tools, giving agents access to structured knowledge across channels. From complex process walkthroughs to visual how-to guides, it transforms knowledge into action.<\/p>\n<p>With features like decision trees, picture guides, and multilingual support, it reduces Average Handling Time (AHT), boosts First Call Resolution (FCR), and enhances the overall customer experience.<\/p>\n<h4><span style=\"color: #666699;\"><strong>Key Features<\/strong><\/span><\/h4>\n<ul>\n<li>GenAI-powered \u201cAsk AI\u201d search for instant answers<\/li>\n<li>Chrome extension for in-browser access<\/li>\n<li>Easy-to-navigate knowledge base with modular content formats<\/li>\n<li>Faster content creation and updates<\/li>\n<li>Multilingual support for global teams<\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><\/h4>\n<p>Contact to <a href=\"mailto:sales@knowmax.ai\"><strong>sales@knowmax.ai<\/strong><\/a><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/sales-analysis\/\">Read also: Sales Analysis &#8212; Definition, Types and Why It&#8217;s Important for Business<\/a><\/p>\n<h3><span style=\"color: #993300;\"><strong>#<\/strong><\/span><span style=\"color: #993300;\"><strong>6. All-in-One CRM Suite: HubSpot<\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">While it\u2019s great to have a tool for your customer service team, one of the biggest challenges is communicating customer needs from your service team to the rest of your business. That\u2019s why many businesses look towards an all-in-one tool like HubSpot that can manage your service, marketing, and sales teams all in one place.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">HubSpot, at first glance, focuses on customer relationship management (CRM) and captures all of your customer interactions within their cloud. Using <\/span><a href=\"https:\/\/www.hubspot.com\/products\/data-sync\"><span style=\"font-weight: 400;\">Data Sync<\/span><\/a><span style=\"font-weight: 400;\">, all of your customer data is shared among your entire company, from your customer service to your operations department.<\/span><\/p>\n<p><b>Whenever a customer sends in a help ticket, your sales and marketing teams can tune in and provide needed assistance, improving and managing your entire customer journey together.<\/b><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-22671 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/hubspot-service-hub.png\" alt=\"hubspot-service-hub\" width=\"639\" height=\"336\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/hubspot-service-hub.png 1378w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/hubspot-service-hub-300x158.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/hubspot-service-hub-1024x538.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/hubspot-service-hub-768x404.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/hubspot-service-hub-595xh.png 595w\" sizes=\"(max-width: 639px) 100vw, 639px\" \/><\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">Source: <\/span><\/i><a href=\"https:\/\/www.hubspot.com\/products\/service\"><i><span style=\"font-weight: 400;\">HubSpot<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">&nbsp;<\/span><\/i><\/p>\n<p><b>The reality is that your customer service teams are never working alone. That\u2019s why an all-in-one tool like HubSpot is necessary to improve your customer\u2019s experience.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">When using HubSpot, you can start a customer\u2019s journey with an automated support ticket that keeps track of your customer\u2019s contact information, interactions, follow-ups, and more. HubSpot\u2019s Service Hub will provide you with <\/span><a href=\"https:\/\/www.hubspot.com\/products\/sales\/sales-reports\"><span style=\"font-weight: 400;\">in-depth analytics and reports<\/span><\/a><span style=\"font-weight: 400;\"> to keep track of your progress and productivity.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Since this information is connected to the rest of your business, you can automate tickets to the marketing or sales department to help the customer sign up for different tools and demos, connect with your brand\u2019s <a href=\"https:\/\/www.engagebay.com\/blog\/will-love-15-email-campaigns\/\">email campaigns<\/a> and newsletters, or simply route the customer to your knowledge base.<\/span><\/p>\n<p><em><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/1f449.svg\" alt=\"\ud83d\udc49\">Ready to elevate your customer experience? Uncover the top customer management strategies in our <a href=\"https:\/\/www.engagebay.com\/blog\/customer-management-strategies\/\" data-wpel-link=\"internal\">extensive guide<\/a>! <img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/1f3c6.svg\" alt=\"\ud83c\udfc6\"><\/em><\/p>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/HubSpot-Positive_G2-e1656653892956.png\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-24547 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/HubSpot-Positive_G2-e1656653892956.png\" alt=\"HubSpot user review on G2\" width=\"613\" height=\"277\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/HubSpot-Positive_G2-e1656653892956.png 1920w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/HubSpot-Positive_G2-e1656653892956-300x136.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/HubSpot-Positive_G2-e1656653892956-1024x463.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/HubSpot-Positive_G2-e1656653892956-768x347.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/HubSpot-Positive_G2-e1656653892956-1536x694.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/HubSpot-Positive_G2-e1656653892956-595xh.png 595w\" sizes=\"(max-width: 613px) 100vw, 613px\" \/><\/a><\/p>\n<h4><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">HubSpot offers four plans: Free, Starter, Professional, and Enterprise.<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Free: <\/b><span style=\"font-weight: 400;\">This free plan offers access to ticketing systems, live chat, shared inbox, basic bots, and HubSpot\u2019s mobile app for free.<\/span><\/li>\n<li aria-level=\"1\"><b>Starter: <\/b><span style=\"font-weight: 400;\">Costs $45 a month and offers additional features, including organized support channels like team email, ticketing automation, tasks queues, templates, analytics, and more.<\/span><\/li>\n<li aria-level=\"1\"><b>Professional: <\/b><span style=\"font-weight: 400;\">Costs $450 per month and offers scaling features like help desk automation, knowledge base management, customer feedback surveys, <a href=\"https:\/\/www.engagebay.com\/blog\/sales-forecasting-strategies\/\">forecasting<\/a>, customer portals, and service analytics.<\/span><\/li>\n<li aria-level=\"1\"><b>Enterprise: <\/b><span style=\"font-weight: 400;\">Costs $1,200 per month and offers enterprise features for scaling teams, including permission sets, single sign-on, record and analytics customization, and more.<\/span><\/li>\n<\/ul>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/hubspot-competitors\/\">Read also: 9 Top HubSpot Competitors That Cost a Lot Less<\/a><\/p>\n<h3><span style=\"color: #993300;\"><strong>#7. Push Notifications: PushEngage<\/strong><\/span><\/h3>\n<p>If you go down the mobile app route, you may as well go all the way. Email sign-up boxes aren\u2019t as compelling as they used to be, which has paved the way for&nbsp;<i>push notifications.&nbsp;<\/i><\/p>\n<p><strong>Push notifications are messages about your business sent to users through browsers at specific times.<\/strong> These messages are sent only after the user opts in and are displayed irrespective of whether or not the website is open.<\/p>\n<p>This is one of the most overlooked customer service solutions today, but if you use it correctly, you can positively impact your customers.<\/p>\n<p>It\u2019s easy for customers, and it\u2019s great for companies. Check out this push notification from Netflix:<\/p>\n<figure id=\"attachment_19471\" aria-describedby=\"caption-attachment-19471\" style=\"width: 264px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/netflix-push-notification-OITNB.webp\"><img decoding=\"async\" class=\" wp-image-19471\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/netflix-push-notification-OITNB.webp\" alt=\"Netflix push notifications\" width=\"264\" height=\"466\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/netflix-push-notification-OITNB.webp 353w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/netflix-push-notification-OITNB-170x300.webp 170w\" sizes=\"(max-width: 264px) 100vw, 264px\" \/><\/a><figcaption id=\"caption-attachment-19471\" class=\"wp-caption-text\"><em>Source: <a href=\"https:\/\/neilpatel.com\/blog\/push-notifications-to-boost-engagement\/\">Neil Patel<\/a><\/em><\/figcaption><\/figure>\n<p>Once you have the list, it\u2019s possible to tailor <a href=\"https:\/\/www.engagebay.com\/blog\/push-notifications\/\">personalized push messages<\/a> based on the customer data you collect.<\/p>\n<p>French fashion company&nbsp;La Redoute used this customer support tool to conquer their abandoned cart problem, boosting customer engagement with personalized messages that encouraged people to return and complete their purchases.<\/p>\n<p><strong><a href=\"https:\/\/www.pushengage.com\/\">PushEngage<\/a> is a great web push notification software for businesses of both B2B and B2C kinds.<\/strong><\/p>\n<p>PushEngage offers customizable opt-ins to help you maximize timings based on various factors, including time on page, button clicks, images, scroll percentages, and more.<\/p>\n<p>You can also push notifications for <a href=\"https:\/\/www.engagebay.com\/blog\/abandoned-cart-emails\/\">cart abandonment<\/a> using PushEngage. This reminds shoppers of incomplete purchases across various e-commerce platforms.<\/p>\n<figure id=\"attachment_19540\" aria-describedby=\"caption-attachment-19540\" style=\"width: 628px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\" wp-image-19540\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/PushEngage-The-Best-Mobile-Web-Push-Notification-Service.png\" alt=\"PushEngage customer service tool\" width=\"628\" height=\"298\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/PushEngage-The-Best-Mobile-Web-Push-Notification-Service.png 1427w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/PushEngage-The-Best-Mobile-Web-Push-Notification-Service-300x142.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/PushEngage-The-Best-Mobile-Web-Push-Notification-Service-1024x486.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/PushEngage-The-Best-Mobile-Web-Push-Notification-Service-768x364.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/PushEngage-The-Best-Mobile-Web-Push-Notification-Service-595xh.png 595w\" sizes=\"(max-width: 628px) 100vw, 628px\" \/><figcaption id=\"caption-attachment-19540\" class=\"wp-caption-text\"><em>Source: <a href=\"https:\/\/www.pushengage.com\/\">PushEngage<\/a><\/em><\/figcaption><\/figure>\n<p>With personalization and flexible styles, you can add geo-language, timezones, names, addresses, and hobbies. PushEngage also allows you full access to the styling and design of your notifications.<\/p>\n<p>The software&#8217;s segmentation lets you automatically group users based on device types, subscription location, and more.<\/p>\n<p>The platform&#8217;s advanced analytics also helps you make data-driven decisions through insightful stats and goals.<\/p>\n<h4><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><\/h4>\n<p>PushEngage offers four plans: Free, Business, Premium, and Enterprise.<\/p>\n<ol>\n<li><strong>Free:<\/strong> This plan is free-forever and offers smart opt-in reminders, up to 200 subscribers, 30 campaigns, and more.<\/li>\n<li><strong>Business:<\/strong> starts at $9 a month for unlimited campaigns, up to 100K subscribers, custom branding, 10 custom segments, and advanced analytics.<\/li>\n<li><strong>Premium:<\/strong> Starts at $29 a month and offers 25 custom segments, drip autoresponders, up to 500K subscribers, A\/B testing, and 3 sites.<\/li>\n<li><strong>Enterprise:<\/strong> Offers unlimited subscribers, unlimited segments and sites, a dedicated success manager, custom-triggered campaigns, and personalized smart tags. This plan is custom-priced.<\/li>\n<\/ol>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/push-notifications\/\">Read also: Push Notifications: 5 Ways to Make People Want to Open Your Message<\/a><\/p>\n<h3><span style=\"color: #993300;\"><strong>#8. Instant Messaging: Podium<\/strong><\/span><\/h3>\n<p>Live chat may be the go-to for many companies now, but customer service on instant messaging isn\u2019t a bad alternative. In some cases, it\u2019s an option that many customers prefer over live chat, as they still get the customer experience of a one-to-one conversation in real-time.<\/p>\n<p>Many companies are already advertising on apps like Messenger or WhatsApp, making Live Chat an essential customer care tool.<\/p>\n<p><a href=\"https:\/\/www.engagebay.com\/marketing\/sms-marketing\">Instant messaging<\/a> is a solid middle ground between live chat and email services for smaller teams with limited resources.<\/p>\n<figure id=\"attachment_19472\" aria-describedby=\"caption-attachment-19472\" style=\"width: 648px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\" wp-image-19472\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Get-Started-Podium.png\" alt=\"Podium Instant Messaging\" width=\"648\" height=\"344\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Get-Started-Podium.png 1511w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Get-Started-Podium-300x159.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Get-Started-Podium-1024x544.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Get-Started-Podium-768x408.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Get-Started-Podium-595xh.png 595w\" sizes=\"(max-width: 648px) 100vw, 648px\" \/><figcaption id=\"caption-attachment-19472\" class=\"wp-caption-text\"><em>Source: <a href=\"https:\/\/www.podium.com\/get-started\/\">Podium<\/a><\/em><\/figcaption><\/figure>\n<p><strong>That&#8217;s why <a href=\"https:\/\/www.podium.com\/get-started\/\">Podium<\/a> is a great Instant Messaging management tool to have in your arsenal.<\/strong><\/p>\n<p>With Podium, you can attract leads through Google and Facebook reviews &#8212; all you have to do is send a quick text message.<\/p>\n<p>Podium also offers webchat to help you increase conversions through an online chat widget. Moreover, You can manage SMS, Google messages, and Facebook messages through a single inbox.<\/p>\n<p>Podium also lets you launch <a href=\"https:\/\/www.engagebay.com\/blog\/sms-marketing\/\">SMS marketing campaigns<\/a>, get real-time responses, and usable insights.<\/p>\n<h4><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><\/h4>\n<p>Podium offers three plans: Essentials, Podium, and Professional.<\/p>\n<ol>\n<li><strong>Essentials:<\/strong> Starts at $189 a month for 100 marketing contacts, text-based website chat tool, custom message templates, basic segmentation, and text marketing campaigns.<\/li>\n<li><strong>Podium:<\/strong> Starts at $449 a month for 500 marketing contacts, team-chat, one-click automation, advanced segmentation, website browsing history, and voicemail transcriptions.<\/li>\n<li><strong>Professional:<\/strong> Starts at $649 a month for 1,000 marketing contacts, topic-based routing, round robin routing, auto FAQ response, multimedia marketing messages, and call-to-text.<\/li>\n<\/ol>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/customer-onboarding\/\">Read also: Customer Onboarding Guide With 6 Best Practices<\/a><\/p>\n<h3><span style=\"color: #993300;\"><strong>#9. Social Media: HootSuite<\/strong><\/span><\/h3>\n<p>If your company\u2019s social media profile is a digital ghost town, it\u2019s akin to building a store in the middle of the jungle.<\/p>\n<p>Brands need to be active on <a href=\"https:\/\/www.engagebay.com\/blog\/strong-digital-brand\/\">social media<\/a>. You can use these platforms to forge relationships with the larger online community, boost <a href=\"https:\/\/www.g2.com\/articles\/brand-awareness\">brand awareness<\/a>, listen to consumers&#8217; issues, and nurture trust with prospects.<\/p>\n<p>All of this can help you finetune your existing marketing and <a href=\"https:\/\/www.engagebay.com\/blog\/sales-growth-strategies\/\">sales strategies<\/a>.<\/p>\n<figure id=\"attachment_19473\" aria-describedby=\"caption-attachment-19473\" style=\"width: 712px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-19473 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Social-Media-Marketing-Management-Dashboard-Hootsuite-1024x442.png\" alt=\"HootSuite social media management software\" width=\"712\" height=\"307\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Social-Media-Marketing-Management-Dashboard-Hootsuite-1024x442.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Social-Media-Marketing-Management-Dashboard-Hootsuite-300x129.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Social-Media-Marketing-Management-Dashboard-Hootsuite-768x331.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Social-Media-Marketing-Management-Dashboard-Hootsuite-595xh.png 595w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Social-Media-Marketing-Management-Dashboard-Hootsuite.png 1440w\" sizes=\"(max-width: 712px) 100vw, 712px\" \/><figcaption id=\"caption-attachment-19473\" class=\"wp-caption-text\">Source: HootSuite<\/figcaption><\/figure>\n<p>About&nbsp;<a href=\"http:\/\/www.jdpower.com\/press-releases\/2013-social-media-benchmark-study\">70% of customers&nbsp;engage<\/a> with brands on social media for customer service reasons.<\/p>\n<p>This doesn\u2019t cost your company much in terms of time, money, or effort. Also, the ROI is significant.<\/p>\n<p>Social media management software <a href=\"https:\/\/www.hootsuite.com\/\">HootSuite<\/a> is one of the biggest in the market.<\/p>\n<p>Using HootSuite&#8217;s scheduling feature, you can save hours from your workday by scheduling your social posts across all your social media channels with just a few clicks.<\/p>\n<p>This lets you automatically schedule your posts and review them using the in-built calendar. HootSuite lets you save and access your images directly from the dashboard so that you can post effortlessly.<\/p>\n<p>HootSuite&#8217;s social listening feature lets you keep an eye on brand mentions, social conversations, trends, and likes. You can immediately respond to comments using a single inbox.<\/p>\n<p>Plus, you get to see how your campaigns and content are performing through social analytics.<\/p>\n<h4><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><\/h4>\n<p>HootSuite offers four plans: Professional, Team, Business, and Enterprise.<\/p>\n<ol>\n<li><strong>Professional:<\/strong> Starts at $49 a month for 10 social accounts, unlimited scheduling, social inbox, analytics and reports, content calendar, and more.<\/li>\n<li><strong>Team:<\/strong> Starts at $129 a month for 20 accounts, in-dash live chat support, and more.<\/li>\n<li><strong>Business:<\/strong> Starts at $739 a month for 5 users, 35 social accounts, post assignment, team access and roles, and multiple post scheduling.<\/li>\n<li><strong>Enterprise:<\/strong> Offers 5+ users, more than 50 social accounts, HootSuite social advertising, and team performance reports. This plan is custom priced.<\/li>\n<\/ol>\n<h3><span style=\"color: #993300;\"><strong>#10. Live Chat: Sendinblue (Brevo)<\/strong><\/span><\/h3>\n<p>One of the best tools for customer service available today as part of the&nbsp;help desk software&nbsp;is live chat support.<\/p>\n<p><strong>A Live Chat software lets your business interact with your website visitors in real-time through online messaging.<\/strong> It is more contextual and can be used for both first-time web visitors and existing customers.<\/p>\n<p>That little chat bubble that pops up towards the bottom of the screen when you visit certain websites? That&#8217;s Live Chat in action.<\/p>\n<p>It doesn\u2019t matter what your industry is or who your customers are; a live chat system improves customer interaction and can set you apart from your rivals when it comes to delivering great customer support in real-time.<\/p>\n<p>Many <a href=\"https:\/\/www.engagebay.com\/service\/free-live-chat-software\">live chat software<\/a> also use chatbot systems and machine learning to offer personalized and automated responses to customer questions.<\/p>\n<p>Guyana-based retail support call center <a href=\"https:\/\/www.livechat.com\/customers\/customer-stories\/gtt\/\">GTT<\/a> used live chat to reach higher levels of customer satisfaction, and they did it without having to hire a larger customer support team.<\/p>\n<p><strong><a href=\"https:\/\/www.sendinblue.com\/features\/chat\/\">Sendinblue (Brevo)<\/a> is a fantastic Live Chat software to help you connect with your leads and customers in real-time &#8212; without a steep learning curve.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-19470 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Chat-Sendinblue.png\" alt=\"Sendinblue livechat software\" width=\"638\" height=\"356\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Chat-Sendinblue.png 1326w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Chat-Sendinblue-300x167.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Chat-Sendinblue-1024x571.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Chat-Sendinblue-768x428.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Chat-Sendinblue-595xh.png 595w\" sizes=\"(max-width: 638px) 100vw, 638px\" \/><\/p>\n<p>You can create a seamless experience for your web visitors through Sendinblue&#8217;s (Brevo) live chat feature &#8212; it only takes a few minutes to set up.<\/p>\n<p>You can also personalize the chat popup to match your brand identity. You can customize colors, add your business logo and name to help you become recognizable.<\/p>\n<p>Once you are up and running, you can interact with your leads and customers in real-time, directly from the Sendinblue (Brevo) platform. What&#8217;s more, the platform will let you know exactly which page your visitor is on &#8212; thus helping you offer better support.<\/p>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Sendinblue-positive-SoftwareAdvice-e1659958277158.png\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-26592 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Sendinblue-positive-SoftwareAdvice-e1659958277158.png\" alt=\"Sendinblue review\" width=\"567\" height=\"282\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Sendinblue-positive-SoftwareAdvice-e1659958277158.png 1920w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Sendinblue-positive-SoftwareAdvice-e1659958277158-300x149.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Sendinblue-positive-SoftwareAdvice-e1659958277158-1024x509.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Sendinblue-positive-SoftwareAdvice-e1659958277158-768x382.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Sendinblue-positive-SoftwareAdvice-e1659958277158-1536x764.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Sendinblue-positive-SoftwareAdvice-e1659958277158-595xh.png 595w\" sizes=\"(max-width: 567px) 100vw, 567px\" \/><\/a><\/p>\n<h4><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><\/h4>\n<p>Sendinblue (Brevo) offers four pricing plans: Free, Lite, Premium, and Enterprise. All four plans offer the LiveChat feature.<\/p>\n<ol>\n<li><strong>Free:<\/strong> $0 a month &#8212; free forever.<\/li>\n<li><strong>Lite:<\/strong> Starts at $25 a month for 10,000 emails.<\/li>\n<li><strong>Premium:<\/strong> Starts at $65 a month for 20,000 emails.<\/li>\n<li><strong>Enterprise:<\/strong> Custom pricing.<\/li>\n<\/ol>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/sendinblue-alternatives\/\">Read also: 5 of the Best Sendinblue Alternatives (Pricing, Advantages)<\/a><\/p>\n<h3><span style=\"color: #800000;\"><b>#11. Self-Service Help Center: <\/b><a style=\"color: #800000;\" href=\"https:\/\/www.proprofskb.com\/\"><b>ProProfs Knowledge Base<\/b><\/a><b>&nbsp;<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The preference for self-service platforms is on the rise, and we have the stats to prove that.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to Harvard Business Review, <\/span><a href=\"https:\/\/hbr.org\/2017\/01\/kick-ass-customer-service\"><span style=\"font-weight: 400;\">81% of customers<\/span><\/a><span style=\"font-weight: 400;\"> attempt to solve problems on their own before approaching a company representative. The unparalleled convenience and high speed self-service offers make it a natural choice for today\u2019s empowered customers who want everything right at their fingertips.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An online help center is a well-structured self-service portal comprising how-to articles, video tutorials, FAQs, and detailed guides to help customers solve issues independently. It is 24&#215;7 accessible and supports multiple languages, ensuring that customers across the globe can get all the help they need in a heartbeat.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A self-service platform can bring astounding benefits to your business, such as:&nbsp;<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduces support tickets for common issues&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Brings down the customer service cost<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enables your support agents to resolve issues faster<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">You can enjoy all these benefits and many more by employing ProProfs Knowledge Base software. With simplicity at its core, this tool helps you level up your customer support as well as internal team collaboration.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There is a good variety of <a href=\"https:\/\/www.engagebay.com\/cold-email-templates\">expert-designed templates<\/a> that can be customized to match your company\u2019s branding. With an easy to use editor, you can kickstart the writing process instantly. Advanced features like revision history, custom workflows, and granular access controls, further boost the content building process.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ProProfs Knowledge Base comes with built-in reports that help you gauge and improve the performance of articles. By measuring specific KPIs, you can identify what customers are searching for but not finding the answers to. The insights can be used to make relevant modifications in your knowledge base.&nbsp;<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-27306 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/proprofs-1024x856.png\" alt=\"proprofs\" width=\"699\" height=\"584\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/proprofs-1024x856.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/proprofs-300x251.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/proprofs-768x642.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/proprofs-595xh.png 595w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/proprofs.png 1325w\" sizes=\"(max-width: 699px) 100vw, 699px\" \/><\/p>\n<h4><span style=\"color: #666699;\"><b>Pricing<\/b><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">ProProfs Knowledge Base offers 3 plans for both public help center and private knowledge base.&nbsp;<\/span><\/p>\n<h4><span style=\"color: #666699;\"><b>Public Help Center:&nbsp;<\/b><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Essentials &#8211; Starts from $30\/author\/month<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Premium &#8211; Starts from $40\/author\/month<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enterprise &#8211; Custom pricing<\/span><\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><b>Private Knowledge Base:&nbsp;<\/b><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Essentials &#8211; Starts from $2\/user\/month<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Premium &#8211; Starts from $3\/user\/month<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enterprise &#8211; Custom pricing<\/span><\/li>\n<\/ul>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/self-customer-service\/\">Read also: 6 Ways AI is Changing Self Customer Service For Good<\/a><\/p>\n<h3><span style=\"color: #993300;\"><strong>#12. Customer Portal: Huddle<\/strong><\/span><\/h3>\n<p>Sometimes, people just want to take care of their own business! A <a href=\"https:\/\/www.track-pod.com\/blog\/new-customer-portal\/\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">customer portal feature<\/a> can help your followers do that.<\/p>\n<p><strong>A customer portal is a website or application that allows your existing customers to access certain information and services, and requires credentials.<\/strong><\/p>\n<p>By offering a dedicated system within your website, customers have the freedom to access their data for a host of reasons (without having to ask you each time):<\/p>\n<ul>\n<li>View purchase history<\/li>\n<li>Save favorite items<\/li>\n<li>Track orders<\/li>\n<li>Seek personalized assistance<\/li>\n<\/ul>\n<p>Customer portals offer your customers the ability to have the independence and autonomy to review various orders, invoices, documents, and financial matters. About 90% of customers expect a self-service online customer portal, according to a <a href=\"http:\/\/info.microsoft.com\/rs\/157-GQE-382\/images\/EN-CNTNT-Report-DynService-2017-global-state-customer-service-en-au.pdf\">Microsoft report<\/a>.<\/p>\n<figure id=\"attachment_19539\" aria-describedby=\"caption-attachment-19539\" style=\"width: 752px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\" wp-image-19539\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Secure-Client-Portal-Huddle.png\" alt=\"Huddle customer service tool\" width=\"752\" height=\"318\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Secure-Client-Portal-Huddle.png 1429w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Secure-Client-Portal-Huddle-300x127.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Secure-Client-Portal-Huddle-1024x434.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Secure-Client-Portal-Huddle-768x325.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Secure-Client-Portal-Huddle-595xh.png 595w\" sizes=\"(max-width: 752px) 100vw, 752px\" \/><figcaption id=\"caption-attachment-19539\" class=\"wp-caption-text\"><em>Source: <a href=\"https:\/\/www.huddle.com\/solutions\/client-portals\/\">Huddle<\/a><\/em><\/figcaption><\/figure>\n<p><strong><a href=\"https:\/\/www.huddle.com\/solutions\/client-portals\/\">Huddle<\/a> is an excellent customer portal tool &#8212; and is the best way for clients and teams to work together.&nbsp;<\/strong><\/p>\n<p>Huddle offers a neat and central way to view and store files, manage documents and revisions, approve tasks, and so much more. It offers a single point of entry for your clients, chase approvals, track user activity, and more.<\/p>\n<h4><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><\/h4>\n<p>Huddle offers two plans: Huddle Plus, and Huddle Premium:<\/p>\n<ol>\n<li><strong>Huddle Plus:<\/strong> Offers unlimited workspaces and client portals, free client\/partner licenses, and custom branding.<\/li>\n<li><strong>Huddle Premium:<\/strong> Offers unlimited storage, dedicated customer success manager, and more.<\/li>\n<\/ol>\n<p>For pricing, you need to ask for a quote from their sales department.<\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/customer-centric-model\/\">Read also: The Customer-Centric Model: Your Definitive Guide<\/a><\/p>\n<h3><span style=\"color: #993300;\"><strong>#13. Online Communities: Vanilla<\/strong><\/span><\/h3>\n<p>A study from the&nbsp;Aberdeen Group&nbsp;asserted that 85% of online communities use a formal strategy to nurture customer relationships, with the goal of creating loyal brand advocates.<\/p>\n<p><strong>An online community is a group of people with shared interests who use the internet as a platform to communicate and help each other out.<\/strong><\/p>\n<p>Such a strategy is self-perpetuating, as your entire focus is about keeping your customer satisfied.<\/p>\n<p>By focusing intently on offering the best possible customer service, you encourage more people to talk about their excellent customer experiences. This, in turn, encourages more people to engage with your brand.<\/p>\n<p>And so the cycle continues\u2026<\/p>\n<p>Harley-Davidson attracted over 1 million global members to the<a style=\"background-color: transparent; text-decoration: none; color: var(--ast-global-color-0);\" title=\" and &lt;span style=&quot;font-weight: 400;&quot;&gt; Harley Owners Group&lt;\/span&gt;\" href=\"https:\/\/econsultancy.com\/six-successful-examples-of-online-brand-communities\/\" target=\"_blank\" rel=\"nofollow external noopener noreferrer\" data-wpel-link=\"external\">&nbsp;Harley Owners Group<\/a><i>,&nbsp;<\/i>fostering a close-knit community of like-minded people around their products.<\/p>\n<figure id=\"attachment_19537\" aria-describedby=\"caption-attachment-19537\" style=\"width: 705px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\" wp-image-19537\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Online-Community-Software-and-Customer-Forum-Software-by-Vanilla-Forums.png\" alt=\"Vanilla customer service tool\" width=\"705\" height=\"317\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Online-Community-Software-and-Customer-Forum-Software-by-Vanilla-Forums.png 1639w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Online-Community-Software-and-Customer-Forum-Software-by-Vanilla-Forums-300x135.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Online-Community-Software-and-Customer-Forum-Software-by-Vanilla-Forums-1024x460.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Online-Community-Software-and-Customer-Forum-Software-by-Vanilla-Forums-768x345.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Online-Community-Software-and-Customer-Forum-Software-by-Vanilla-Forums-1536x691.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Online-Community-Software-and-Customer-Forum-Software-by-Vanilla-Forums-595xh.png 595w\" sizes=\"(max-width: 705px) 100vw, 705px\" \/><figcaption id=\"caption-attachment-19537\" class=\"wp-caption-text\"><em>Source: <a href=\"https:\/\/vanillaforums.com\/en\/\">Vanilla<\/a><\/em><\/figcaption><\/figure>\n<p><strong>A great online community builder tool is <a href=\"https:\/\/vanillaforums.com\/en\/\">Vanilla<\/a>.<\/strong><\/p>\n<p>Vanilla facilitates collaboration between your company and your customers and helps boost engagement, improve support, and build loyalty. It is easy to use, has a great user interface, and can integrate with thousands of other business applications.<\/p>\n<p>Your customers can have open discussions and ask each other questions. They can also submit feedback, view products or ideas, and even vote for them. Vanilla even offers ROI analysis for better insights.<\/p>\n<h4><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><\/h4>\n<p>Vanilla has four plans: Essential, Corporate, Enterprise, and Enterprise Plus.<\/p>\n<ol>\n<li><strong>Essential:<\/strong> Offers 250,000 page views, analytics, 5 staff users, and more.<\/li>\n<li><strong>Corporate:<\/strong> Offers 1 million page views, 3 sub-communities, 10 staff users, and a security bundle.<\/li>\n<li><strong>Enterprise:<\/strong> Offers 10 million page views, 10 sub-communities, multi-site management, and performance bundle.<\/li>\n<li><strong>Enterprise Plus:<\/strong> Offers 50 million page views, 100 staff users, 20 sub-communities, and more.<\/li>\n<\/ol>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/customer-management-strategies\/\">Read also: 9 Customer Management Strategies to Boost Loyalty<\/a><\/p>\n<h3><span style=\"color: #993300;\"><strong>#14. Customer Satisfaction Surveys: Satismeter<\/strong><\/span><\/h3>\n<p>Surveys are one of the most popular customer support software, and they\u2019ve been in use for decades.<\/p>\n<p>Knowing your audience is a critical part of success. If you haven\u2019t figured it out yet, maybe it\u2019s time you&nbsp;<i>asked.<\/i><\/p>\n<p><strong>Sending out a customer feedback survey to gauge people\u2019s thoughts and feelings about your service can reveal valuable insights<\/strong>.<\/p>\n<p>People tend to be more honest in these surveys compared to in-person.<\/p>\n<p>Marketing guru <a href=\"https:\/\/neilpatel.com\/blog\/benefits-and-importance-of-customer-satisfaction\/\">Neil Patel<\/a> states that<a style=\"background-color: transparent; text-decoration: none; color: var(--ast-global-color-0);\" title=\" and &lt;span style=&quot;font-weight: 400;&quot;&gt; 86%&lt;\/span&gt;\" href=\"https:\/\/neilpatel.com\/blog\/benefits-and-importance-of-customer-satisfaction\/\" target=\"_blank\" rel=\"nofollow external noopener noreferrer\" data-wpel-link=\"external\">&nbsp;86%<\/a>&nbsp;of consumers are willing to pay&nbsp;<i>more<\/i>&nbsp;for a better customer experience.<\/p>\n<figure id=\"attachment_19475\" aria-describedby=\"caption-attachment-19475\" style=\"width: 609px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\" wp-image-19475\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Collect-customer-feedback-SatisMeter.png\" alt=\"Satismeter customer feedback software\" width=\"609\" height=\"262\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Collect-customer-feedback-SatisMeter.png 1234w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Collect-customer-feedback-SatisMeter-300x129.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Collect-customer-feedback-SatisMeter-1024x441.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Collect-customer-feedback-SatisMeter-768x330.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Collect-customer-feedback-SatisMeter-595xh.png 595w\" sizes=\"(max-width: 609px) 100vw, 609px\" \/><figcaption id=\"caption-attachment-19475\" class=\"wp-caption-text\"><em>Source: <a href=\"https:\/\/www.satismeter.com\/\">Satismeter<\/a><\/em><\/figcaption><\/figure>\n<p><strong>You can use a tool like <a href=\"https:\/\/www.satismeter.com\/\">Satismeter<\/a> to create customer surveys easily.&nbsp;<\/strong><\/p>\n<p>Satismeter lets you put your customer feedback operations on &#8216;autopilot.&#8217; With this tool, you can understand the nuances of your customer journey by discovering and addressing pain points in key areas &#8212; and track your performance improvements over time.<\/p>\n<p>For example, you can use an NPS survey to gather customer experience feedback. If you need feedback from new customers during the <a href=\"https:\/\/www.engagebay.com\/blog\/customer-onboarding\/\">onboarding process<\/a>, you can use Satismeter&#8217;s CES survey.<\/p>\n<p>The platform also lets you customize and personalize your surveys through user traits &#8212; an essential feature for targeted feedback collection. Event triggers let you time your feedback campaigns perfectly to help you increase engagement rates.<\/p>\n<p>Satismeter also integrates with Slack, Drift, Mailchimp, Shopify, and most importantly, Zapier.<\/p>\n<h4><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><\/h4>\n<p>Satismeter offers four pricing plans: Startup, Growth, Business, and Enterprise. Plans are based on the number of responses you receive.<\/p>\n<ol>\n<li><strong>Startup:<\/strong> $49\/month for 300 responses.<\/li>\n<li><strong>Growth:<\/strong> $99\/month for 1,000 responses.<\/li>\n<li><strong>Business:<\/strong> $299 a month for 10,000 responses.<\/li>\n<li><strong>Enterprise:<\/strong> Custom-priced.<\/li>\n<\/ol>\n<p>All plans include segmented customer targeting, automated recurring surveys, integrations, and more.<\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/sales-automation-tools\/\">Read also: 7 Awesome Sales Automation Tools to Supercharge Your Revenue<\/a><\/p>\n<h3><span style=\"color: #993300;\"><strong>#15. Reports Dashboard: Klipfolio<\/strong><\/span><\/h3>\n<p>The best way to analyze how your customer support is faring is through interactive dashboards that display your critical metrics, offering quick insights to help you make smarter decisions.<\/p>\n<p>It\u2019s easy to get overwhelmed with data. The secret is knowing what to track and use to improve customer support.<\/p>\n<p><strong>A reports dashboard visually represents your company&#8217;s <a href=\"https:\/\/www.engagebay.com\/blog\/sales-kpi\/\">Key Performance Indicators<\/a> (KPIs) and offers a holistic view of your business&#8217;s performance at a glance.<\/strong><\/p>\n<p>With a dedicated reporting system in your suite of customer service tools, this is no longer a problem.<\/p>\n<figure id=\"attachment_19536\" aria-describedby=\"caption-attachment-19536\" style=\"width: 722px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\" wp-image-19536\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Klipfolio-Customer-Support-Dashboard-Software.png\" alt=\"Klipfolio customer service tool\" width=\"722\" height=\"373\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Klipfolio-Customer-Support-Dashboard-Software.png 1432w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Klipfolio-Customer-Support-Dashboard-Software-300x155.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Klipfolio-Customer-Support-Dashboard-Software-1024x529.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Klipfolio-Customer-Support-Dashboard-Software-768x397.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Klipfolio-Customer-Support-Dashboard-Software-595xh.png 595w\" sizes=\"(max-width: 722px) 100vw, 722px\" \/><figcaption id=\"caption-attachment-19536\" class=\"wp-caption-text\"><em>Source: Klipfolio<\/em><\/figcaption><\/figure>\n<p><strong>Klipfolio lets you view all your customer support metrics in one reporting tool.<\/strong><\/p>\n<p>Metrics include new tickets, CSR occupancy, complaints resolved, speed of answer, support costs vs revenue, and more.<\/p>\n<p>With Klipfolio, you can connect with hundreds of software to help you collect data. The editor is easy to use and customizable, making it easy to build and visualize metrics. You can also drag-and-drop visualizations to create custom charts and plots.<\/p>\n<h4><strong><span style=\"color: #666699;\">Pricing<\/span><\/strong><\/h4>\n<p>Klipfolio offers four plans: Free, Plus, Pro, and Custom.<\/p>\n<ol>\n<li><strong>Free:<\/strong> Offers unlimited metrics and dashboards, 2 editor users, 2 data services, and 4 hr data refresh.<\/li>\n<li><strong>Plus:<\/strong> Costs $99\/month and offers 4 editor users, 4 data services, 1 hr data refresh, and PDF reports.<\/li>\n<li><strong>Pro:<\/strong> Costs $229\/month and offers 8 editor users, 8 data services, and 15 min data refresh.<\/li>\n<li><strong>Custom:<\/strong> Offers flexible editor users, flexible data services, and flexible data refresh. This plan is custom-priced.<\/li>\n<\/ol>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/benefits-chatbots\/\">Read more: 12 Incredible Benefits of Chatbots and How to Get Them All<\/a><\/p>\n<h3><span style=\"color: #993300;\"><strong>#16. Integrations: ActiveCampaign<\/strong><\/span><\/h3>\n<p>The&nbsp;best CRM platform can give your business a unified solution that brings all the key departments together.<\/p>\n<p>However, even the&nbsp;best all-in-one platform&nbsp;has boundaries.<\/p>\n<p>That said, we live in a world where the best tech and customer service software tools can easily integrate with other <a href=\"https:\/\/www.engagebay.com\/blog\/small-business-tools\/\">business tools<\/a>.<\/p>\n<p><strong><a href=\"https:\/\/www.activecampaign.com\/apps\/\">ActiveCampaign<\/a> has one of the largest integration libraries &#8212; it&#8217;s mind-blowing!<\/strong><\/p>\n<figure id=\"attachment_19476\" aria-describedby=\"caption-attachment-19476\" style=\"width: 676px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-19476 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/ActiveCampaign-Apps-Integrations-ActiveCampaign.png\" alt=\"ActiveCampaign integrations\" width=\"676\" height=\"291\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/ActiveCampaign-Apps-Integrations-ActiveCampaign.png 1193w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/ActiveCampaign-Apps-Integrations-ActiveCampaign-300x129.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/ActiveCampaign-Apps-Integrations-ActiveCampaign-1024x440.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/ActiveCampaign-Apps-Integrations-ActiveCampaign-768x330.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/ActiveCampaign-Apps-Integrations-ActiveCampaign-595xh.png 595w\" sizes=\"(max-width: 676px) 100vw, 676px\" \/><figcaption id=\"caption-attachment-19476\" class=\"wp-caption-text\"><em>Source: <a href=\"https:\/\/www.activecampaign.com\/apps\/\">ActiveCampaign<\/a><\/em><\/figcaption><\/figure>\n<p>ActiveCampaign is a Customer Relationship Management (CRM) automation platform to help you drive growth and create excellent customer experiences. It is renowned for the number of integrations in its library &#8212; more than 800 integrations.<\/p>\n<p>ActiveCampaign&#8217;s integrations span across analytics, CRM, eCommerce, lead generation, project management, and customer support.<\/p>\n<p>For the purpose of this article, we&#8217;ll talk only about customer support integrations.<\/p>\n<p>Tools like CallHippo can help you make calls, record, and log activities directly from the CRM platform. Intercom, Chatbot, Instabot, and Drift are conversational tools to help further improve your experience. Then there&#8217;s Facebook Messenger, JustcCall, LiveAgent, Kayako, and so much more.<\/p>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/03\/SoftwareAdvice-9-e1652081609209.png\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-21949 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/03\/SoftwareAdvice-9-e1652081609209.png\" alt=\"ActiveCampaign review\" width=\"641\" height=\"315\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/03\/SoftwareAdvice-9-e1652081609209.png 1920w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/03\/SoftwareAdvice-9-e1652081609209-300x148.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/03\/SoftwareAdvice-9-e1652081609209-1024x504.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/03\/SoftwareAdvice-9-e1652081609209-768x378.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/03\/SoftwareAdvice-9-e1652081609209-1536x756.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/03\/SoftwareAdvice-9-e1652081609209-595xh.png 595w\" sizes=\"(max-width: 641px) 100vw, 641px\" \/><\/a><\/p>\n<h4><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><\/h4>\n<p>ActiveCamapign offers four plans: Lite, Plus, Professional, and Enterprise.<\/p>\n<ol>\n<li><strong>Lite<\/strong>: Starts at $9 a month for 500 contacts, and offers newsletters, email marketing, autoresponders, and access to over 870 integrations.<\/li>\n<li><strong>Plus:<\/strong> Starts at $49 a month for 500 contacts and offers <a href=\"https:\/\/www.engagebay.com\/marketing\/landing-pages\">landing pages<\/a>, contact scoring, conditional content, and advanced integrations with leading e-commerce applications including Shopify and BigCommerce.<\/li>\n<li><strong>Professional:<\/strong> Starts at $149 a month for 500 contacts and offers automation maps, split automation, CRM, site messages, a dedicated account specialist, and 1:1 training.<\/li>\n<li><strong>Enterprise:<\/strong> Starts at $259 a month for 500 contacts and unlocks everything, including application URL customization for application access, HIPAA support, contact enrichment, and custom objects creation via API.<\/li>\n<\/ol>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/customer-service-tips\/\">Read also: Customer Support Tips to Stay Ahead of Competition<\/a><\/p>\n<h3><span style=\"color: #993300;\"><strong>#17. Customer Service Platform With AI: Zoho Desk<\/strong><\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-41069 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Zoho-Desk-Top-Rated-Customer-Service-Help-Desk-Software.png\" alt=\"Zoho Desk customer service tool\" width=\"680\" height=\"360\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Zoho-Desk-Top-Rated-Customer-Service-Help-Desk-Software.png 1478w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Zoho-Desk-Top-Rated-Customer-Service-Help-Desk-Software-300x159.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Zoho-Desk-Top-Rated-Customer-Service-Help-Desk-Software-1024x542.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Zoho-Desk-Top-Rated-Customer-Service-Help-Desk-Software-768x407.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Zoho-Desk-Top-Rated-Customer-Service-Help-Desk-Software-595xh.png 595w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Zoho Desk lets you offer superior customer service and lasting experiences. Over 100,000 businesses around the world use Zoho Desk \u2013 from Zomato, McAfee, Daimler, and more. Key features of Zoho Desk include ticket management, process automation, customization, and insights.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Zoho\u2019s omnichannel ticketing management system offers instant messaging, a multi-brand help center, multiple departments to reflect company structure, emails, <a href=\"https:\/\/www.engagebay.com\/crm\/telephony-crm\">telephony<\/a>, social media, and live chat.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition, Zoho\u2019s Zia \u2013 the contextual AI \u2013 has an advanced KB bot, auto-tagging ticket feature, sentiment analysis, reply assistance, and more.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What\u2019s more, Zoho Desk offers advanced reports and dashboards, time tracking feature, and a live dashboard with critical metrics for managers.&nbsp;<\/span><\/p>\n<h4><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Zoho Desk offers three plans: Standard, Professional, and Enterprise.&nbsp;<\/span><\/p>\n<ol>\n<li><b>Standard<\/b><span style=\"font-weight: 400;\">: The Standard plan costs $14\/month for 5 email channels, help center, web forms, instant messaging, ticket tracking, advanced search, and more.&nbsp;<\/span><\/li>\n<li><b>Professional<\/b><span style=\"font-weight: 400;\">: The Professional plan costs $23\/month for telephony, round-robin ticket assignment, load balancing, ticket sharing, agent collision detection, auto-time tracking, advanced process management, and more.<\/span><\/li>\n<li><b>Enterprise<\/b><span style=\"font-weight: 400;\">: The Enterprise plan costs $40\/month and offers live chat, guided conversations, artificial intelligence, report scheduling, and more.&nbsp;<\/span><\/li>\n<\/ol>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/zoho-vs-hubspot-vs-engagebay\/\">Read also: CRM Functionality: Zoho vs HubSpot vs EngageBay<\/a><\/p>\n<h3><strong><span style=\"color: #993300;\">#18. IT Service Management: Jira Service Management<\/span><\/strong><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-41068 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Jira-Service-Management-A-new-take-on-ITSM-software.png\" alt=\"Jira customer service software\" width=\"637\" height=\"325\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Jira-Service-Management-A-new-take-on-ITSM-software.png 1347w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Jira-Service-Management-A-new-take-on-ITSM-software-300x153.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Jira-Service-Management-A-new-take-on-ITSM-software-1024x522.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Jira-Service-Management-A-new-take-on-ITSM-software-768x392.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Jira-Service-Management-A-new-take-on-ITSM-software-595xh.png 595w\" sizes=\"(max-width: 637px) 100vw, 637px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Jira is an advanced <a href=\"https:\/\/blog.invgate.com\/it-support-management-software\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">IT service management software<\/a> with high-level features, including problem, configuration, incident, and request management.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With Jira, you can scale your IT service management with ease without having to worry about repercussions.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Request management lets you manage all service-related work in one platform so that both customers and employees get the information and critical help they need.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With Jira\u2019s incident management feature, service teams and IT operation agents can collaborate with the development team to quickly respond to incidents and learn from them.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Also, Jira\u2019s problem management feature can map incident can map incidents to groups, perform root-cause analysis, and come up with workarounds in an effort to minimize incident impact.&nbsp;<\/span><\/p>\n<h4><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Jira offers four plans: Free, Standard, Premium, and Enterprise.&nbsp;<\/span><\/p>\n<ol>\n<li><b>Free<\/b><span style=\"font-weight: 400;\">: The Free plan offers unlimited customers, 2 GB file storage, self-service portal, configurable workflows, reporting and analytics, chat, and more.&nbsp;<\/span><\/li>\n<li><b>Standard<\/b><span style=\"font-weight: 400;\">: The Standard plan costs $21\/month and offers, 250 GB file support, unlimited email notifications, on-call management, service dependency, deployment tracking, and more.<\/span><\/li>\n<li><b>Premium<\/b><span style=\"font-weight: 400;\">: The Premium plan costs $47\/month for advanced incident management, unlimited file storage, asset and configuration management, and more.&nbsp;<\/span><\/li>\n<li><b>Enterprise<\/b><span style=\"font-weight: 400;\">: The Enterprise plan is custom-priced and offers enhanced data and analytics, centralized security and administration, global and multi-project automation, and mobile application management.&nbsp;<\/span><\/li>\n<\/ol>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/customer-service-orientation\/\">Read also: A Guide to Customer Service Orientation For Your Business<\/a><\/p>\n<h3><strong><span style=\"color: #993300;\">#19. Social Media Management: Hootsuite<\/span><\/strong><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-41067 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Social-Media-Marketing-and-Management-Tool-Hootsuite.png\" alt=\"Hootsuite customer service platform\" width=\"649\" height=\"293\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Social-Media-Marketing-and-Management-Tool-Hootsuite.png 1441w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Social-Media-Marketing-and-Management-Tool-Hootsuite-300x136.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Social-Media-Marketing-and-Management-Tool-Hootsuite-1024x463.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Social-Media-Marketing-and-Management-Tool-Hootsuite-768x347.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Social-Media-Marketing-and-Management-Tool-Hootsuite-595xh.png 595w\" sizes=\"(max-width: 649px) 100vw, 649px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">HootSuite is a social media management software businesses can use to offer a seamless customer experience across all social media platforms.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hootsuite lets you create, manage, and publish social media posts across all networks from one place. In addition, Hootsuite has a built-in <a href=\"https:\/\/www.engagebay.com\/blog\/ai-email-writer\/\">AI writer<\/a> to help content creators overcome writer\u2019s block.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hootsuite key features also include a social media scheduler, hashtag generator, Grammarly, bulk post schedulers, ideal posting time suggestions, and more.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can also monitor streams, apply social listening, auto-respond to customer queries, automate tagging, and analyze posts and traffic.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With social listening, you can stay on top of brand mentions, competition, and trends. Hootsuite lets you hop in and engage with relevant conversations, and listen to what people are saying about your brand. The brand monitoring feature lets you search for query streams, and monitor brand mention volume, keyword streams, and brand sentiment.&nbsp;<\/span><\/p>\n<h4><strong><span style=\"color: #666699;\">Pricing<\/span><\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">HootSuite offers four plans: Professional, Team, Business, and Enterprise.&nbsp;<\/span><\/p>\n<ol>\n<li><b>Professional<\/b><span style=\"font-weight: 400;\">: The Professional plan costs $99\/month for 10 social accounts, unlimited posts, multi-profile scheduling, social content calendar, bulk scheduling, link shortening and tracking, and more.&nbsp;<\/span><\/li>\n<li><b>Team<\/b><span style=\"font-weight: 400;\">: The Team plan costs $249\/month and offers 20 social accounts, 3 users, departmental organization, automated link tracking, team assignments, agent collision detection, and more.&nbsp;<\/span><\/li>\n<li><b>Business<\/b><span style=\"font-weight: 400;\">: The Business plan starts at $739\/month for 35 social accounts, departmental organization, approval workflows, outgoing message content tagging, asset and content library, configurable auto-resolve conversations, and more.&nbsp;<\/span><\/li>\n<li><b>Enterprise<\/b><span style=\"font-weight: 400;\">: The Enterprise plan is custom-priced and offers 50 social accounts, unlimited custom brand URLs, business hours, auto-responders, skill-based routing, team productivity reports, advanced report customizations, and more.&nbsp;<\/span><\/li>\n<\/ol>\n<h3><strong><span style=\"color: #993300;\">#20. Dedicated Live Chat Platform: LiveChat<\/span><\/strong><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-41066 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/LiveChat-Web-Live-Chat-Software-Online-Customer-Support.png\" alt=\"LiveChat customer service tool\" width=\"678\" height=\"339\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/LiveChat-Web-Live-Chat-Software-Online-Customer-Support.png 1603w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/LiveChat-Web-Live-Chat-Software-Online-Customer-Support-300x150.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/LiveChat-Web-Live-Chat-Software-Online-Customer-Support-1024x512.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/LiveChat-Web-Live-Chat-Software-Online-Customer-Support-768x384.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/LiveChat-Web-Live-Chat-Software-Online-Customer-Support-1536x768.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/LiveChat-Web-Live-Chat-Software-Online-Customer-Support-595xh.png 595w\" sizes=\"(max-width: 678px) 100vw, 678px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">LiveChat is a dedicated live chat customer service tool designed for small and medium businesses.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">LiveChat\u2019s canned responses let you save answers to common questions and reuse them to save time. The message sneak-peek feature lets you see what your customers are typing before they send it over \u2013 helping you search for an answer faster and respond quickly.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition, you can use chat tags to keep track of multiple conversations and give chat messages context. With LiveChat\u2019s rich messages, you can send out personalized messages, add buttons, send cards, and more \u2013 creating better engagement.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">LiveChat\u2019s eye-catching widget attracts visitors and helps your chat stand-out \u2013 no more discrete, hard-to-find buttons.&nbsp;<\/span><\/p>\n<h4><strong><span style=\"color: #666699;\">Pricing<\/span><\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">LiveChat offers four plans: Starter, Team, Business, and Enterprise.&nbsp;<\/span><\/p>\n<ol>\n<li><b>Starter<\/b><span style=\"font-weight: 400;\">: The Starter plan costs $20\/month and offers email, chat, inactivity messages, ticker forms, agent rating, traffic tracking, smart chat routing, and more.&nbsp;<\/span><\/li>\n<li><b>Team<\/b><span style=\"font-weight: 400;\">: The Team plan starts at $41\/month for SMS, canned responses, canned response suggestions, chat tagging, routing rules, live chat dashboard, ticket statistics, and more.&nbsp;<\/span><\/li>\n<li><b>Business<\/b><span style=\"font-weight: 400;\">: The Business plan starts at $59\/month for Apple Messaging, chat takeover, work scheduler, geo-location-based routing rules, and more.&nbsp;<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>Enterprise<\/strong>: The Enterprise plan is custom-priced and offers audit logs, security assistance, HIPAA compliance, SSO ready, white labeling, and more.&nbsp;<\/span><\/li>\n<\/ol>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/what-is-a-chatbot\/\">Read also: What Is a Chatbot and How to Use One for Sales and Marketing<\/a><\/p>\n<h3><strong><span style=\"color: #993300;\">#21. Gmail-Based Customer Service Platform: Hiver&nbsp;<\/span><\/strong><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-41065 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/World-s-1st-Gmail-based-Helpdesk.png\" alt=\"Hiver customer service tool\" width=\"631\" height=\"282\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/World-s-1st-Gmail-based-Helpdesk.png 1499w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/World-s-1st-Gmail-based-Helpdesk-300x134.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/World-s-1st-Gmail-based-Helpdesk-1024x458.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/World-s-1st-Gmail-based-Helpdesk-768x343.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/World-s-1st-Gmail-based-Helpdesk-595xh.png 595w\" sizes=\"(max-width: 631px) 100vw, 631px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Hiver is a Gmail-based customer service software to help you deliver exceptional customer support right from your inbox.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With Hiver, you get shared inbox management to help you resolve customer complaints and issues easily. Hiver lets you convert emails into actionable tasks, ensure end-to-end accountability for all emails, and get complete visibility into assignments across your team and members.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hiver\u2019s workload distribution feature offers a bird\u2019s-eye view of your team\u2019s overall workload. It also lets you optimize workload and distributes them with a single click.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can also share email drafts in real-time with team members to help craft the perfect responses for your customers.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hiver\u2019s permalink feature improves security and makes it easy to share emails. You can restrict and change accessibility settings easily.&nbsp;<\/span><\/p>\n<h4><strong><span style=\"color: #666699;\">Pricing<\/span><\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">Hiver offers three plans: Lite, Pro, and Elite.&nbsp;<\/span><\/p>\n<ol>\n<li><b>Lite<\/b><span style=\"font-weight: 400;\">: The Lite plan starts at $15\/month for unlimited tags, unlimited <a href=\"https:\/\/www.engagebay.com\/blog\/customer-service-email-templates\/\">email templates<\/a>, live chat, knowledge base, contacts, email notes, collision alerts, and more.&nbsp;<\/span><\/li>\n<li><b>Pro<\/b><span style=\"font-weight: 400;\">: The Pro plan costs $39\/month for voice channels, advanced access control, unlimited automations, Slack integration, scheduled data exports, AI bot, and more.&nbsp;<\/span><\/li>\n<li><b>Elite<\/b><span style=\"font-weight: 400;\">: The Elite plan costs $59\/month for skill-based auto-assignment, round-robin assignment, custom access control, custom reports, dedicated success manager, and more.&nbsp;<\/span><\/li>\n<\/ol>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/gmail-cleanup\/\">Read also: Gmail Cleanup: Unleash the Power of an Organized Inbox Today!<\/a><\/p>\n<h3><strong><span style=\"color: #993300;\">#22. Service Software for SMBs: LiveAgent&nbsp;<\/span><\/strong><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-41064 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/LiveAgent-Simple-Customer-Support-Software-for-Teams.png\" alt=\"LiveAgent customer service tool\" width=\"698\" height=\"379\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/LiveAgent-Simple-Customer-Support-Software-for-Teams.png 1250w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/LiveAgent-Simple-Customer-Support-Software-for-Teams-300x163.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/LiveAgent-Simple-Customer-Support-Software-for-Teams-1024x556.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/LiveAgent-Simple-Customer-Support-Software-for-Teams-768x417.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/LiveAgent-Simple-Customer-Support-Software-for-Teams-595xh.png 595w\" sizes=\"(max-width: 698px) 100vw, 698px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">LiveAgent is another great customer service software designed for businesses of all sizes. With LiveAgent, you get a ticketing system to help you handle all your customer complaints and queries in one place.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The agent ranking feature lets you identify trends, receive rating, and more after every customer interaction. Also, audit logs and automated ticket distribution act as reference points and load-balancing feature, respectively.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">LiveAgent also offers canned responses \u2013 called macros \u2013 to help you save time on replies by saving answers to common questions and reusing them.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Plus, you get features like hybrid ticket streams, internal tickets, mass actions, ticket tabs, and more.&nbsp;<\/span><\/p>\n<h4><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">LiveAgent offers four plans: Small, Medium, Large, and Enterprise.&nbsp;<\/span><\/p>\n<ol>\n<li><b>Small<\/b><span style=\"font-weight: 400;\">: The Small Business plan starts at $9\/month for 1 incoming email account, 3 outgoing email accounts, knowledge base, white-glove setup, and more.&nbsp;<\/span><\/li>\n<li><b>Medium<\/b><span style=\"font-weight: 400;\">: The Medium Business plan starts at $29\/month for 10 incoming email accounts, 10 outgoing email accounts, call center support, interactive voice response, product training, 5 SLA levels, and more.&nbsp;<\/span><\/li>\n<li><b>Large<\/b><span style=\"font-weight: 400;\">: The Large Business plan starts $49\/month and offers 40 incoming email accounts, 40 outgoing email accounts, multi-knowledge base, senior account manager, audit log, and more.&nbsp;<\/span><\/li>\n<li><b>Enterprise<\/b><span style=\"font-weight: 400;\">: The Enterprise plan costs $69\/month for 100 incoming email accounts, 100 outgoing email accounts, custom billing setup, assisted channel integrations, and more.&nbsp;<\/span><\/li>\n<\/ol>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/\">Read also: 10 Competitors That Give Zendesk A Run For Its Money<\/a><\/p>\n<h3><strong><span style=\"color: #993300;\">#23. For Enterprises: Creatio Service<\/span><\/strong><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-41063 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Service-Management-Software-for-your-business-Creatio.png\" alt=\"Creatio Service enterprise customer service tool\" width=\"665\" height=\"327\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Service-Management-Software-for-your-business-Creatio.png 1191w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Service-Management-Software-for-your-business-Creatio-300x148.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Service-Management-Software-for-your-business-Creatio-1024x504.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Service-Management-Software-for-your-business-Creatio-768x378.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Service-Management-Software-for-your-business-Creatio-595xh.png 595w\" sizes=\"(max-width: 665px) 100vw, 665px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Creatio Service is an enterprise-grade, full-service, customer service platform that offers omnichannel customer service platform with automation. It helps you create both simple and complex workflows with no-code and full flexibility.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Creatio\u2019s <a href=\"https:\/\/www.engagebay.com\/crm\/360-degree-customer-view\">360-degree customer profile<\/a> lets you improve customer service by consolidating data in one place. Creatio collects data about your the customer touchpoints in one place so that you can offer a seamless customer support.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Creatio\u2019s omnichannel communication helps unify all communications, personalize conversations, and connect with your customers through the platforms they prefer. Creatio lets you connect via self-service ports, messages, emails, and phone.&nbsp;<\/span><\/p>\n<h4><strong><span style=\"color: #666699;\">Pricing<\/span><\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">Creatio Service offers two plans: Customer Center and Service Enterprise.&nbsp;<\/span><\/p>\n<ol>\n<li><b>Customer Center<\/b><span style=\"font-weight: 400;\">: The Customer Center plan costs $45\/month and includes omnichannel communications, service catalogue, knowledge management, analytics, case management, self-service portal, and more.&nbsp;<\/span><\/li>\n<li><b>Service Enterprise:<\/b><span style=\"font-weight: 400;\"> This plan costs $60\/month and includes more advanced features \u2013 service level management, configuration management, problem management, change management, and release management.&nbsp;<\/span><\/li>\n<\/ol>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/what-is-an-enterprise-company\/\">Read also: What is an Enterprise Company? [Simple, Quick Definitions]<\/a><\/p>\n<h3><strong><span style=\"color: #993300;\">#24. All-in-One Social Media Management: SproutSocial&nbsp;<\/span><\/strong><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-41062 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Comprehensive-Sprout-Social.png\" alt=\"SproutSocial customer service tool\" width=\"675\" height=\"357\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Comprehensive-Sprout-Social.png 1293w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Comprehensive-Sprout-Social-300x159.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Comprehensive-Sprout-Social-1024x542.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Comprehensive-Sprout-Social-768x406.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/02\/Comprehensive-Sprout-Social-595xh.png 595w\" sizes=\"(max-width: 675px) 100vw, 675px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">SproutSocial is a powerful social media management platform to help you connect with your audience across all social channels.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">SproutSocial\u2019s engagement feature lets you build your brand through features like onboarding, collaboration tools, customizable workflows, social activity monitoring, and incoming message management.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">SproutSocial also lets you build communities and foster collaboration. You can access important customer information, including audience data, context, and profile info.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Core features of SproutSocial include smart inboxes, message spike alerts, review management, task assignment, social CRM, and team reports.&nbsp;<\/span><\/p>\n<h4><strong><span style=\"color: #666699;\">Pricing<\/span><\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">SproutSocial offers four plans: Standard, Professional, Advanced, and Enterprise.&nbsp;<\/span><\/p>\n<ol>\n<li><b>Standard<\/b><span style=\"font-weight: 400;\">: The Standard plan costs $249\/month and offers 5 social profiles, social content calendar, review management, tasking and social CRM, paid promotion tools, and more.&nbsp;<\/span><\/li>\n<li><b>Professional<\/b><span style=\"font-weight: 400;\">: The Professional plan costs $399\/month for unlimited social profiles, competitive reports, message tagging, scheduling for optimal send times, paid social reporting, helpdesk, and CRM.&nbsp;<\/span><\/li>\n<li><b>Advanced<\/b><span style=\"font-weight: 400;\">: The Advanced plan costs $499\/month for digital asset and content library, automated link tracking, inbox rule builder, saved replies, and more.&nbsp;<\/span><\/li>\n<li><b>Enterprise<\/b><span style=\"font-weight: 400;\">: The Enterprise plan is custom-priced and offers tailored implementation and onboarding, premier consulting services, and more.&nbsp;<\/span><\/li>\n<\/ol>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/customer-service-tips\/\">Read also: 12 Customer Service Tips for Phenomenal Success<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><span style=\"color: #339966;\"><strong>Conclusion<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>When you\u2019re in business, it\u2019s easy to get obsessed with the product or service you offer, which can cause you to lose sight of what matters most \u2013 how satisfied your customers are with your brand!<\/p>\n<p>The way we do business may be evolving as the world becomes more involved with technology and customer data. However, the significance of customer support hasn\u2019t changed.<\/p>\n<p>When you look after customer interests and aim to provide the best possible customer experience, your business will thrive. That said, it can be overwhelming to use dozens of customer service tools.<\/p>\n<p>What you need is an all-in-one solution that eliminates the need to have different customer service software for your business needs.&nbsp;<\/p>\n<p>Depending on your team size and support volume, you may also evaluate specialized options like <a href=\"https:\/\/www.trustchat.com\/\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">customer service software<\/a> designed for real-time chat and streamlined customer interactions.<\/p>\n<p>Fortunately, we have a customer service software like that in the market today.<\/p>\n<p><strong>For small businesses, <a href=\"https:\/\/www.engagebay.com\/\" data-wpel-link=\"internal\">EngageBay<\/a> is an excellent all-in-one customer support solution. You get a comprehensive marketing, sales, and customer support suite, with a free, integrated <a href=\"https:\/\/www.engagebay.com\/products\/crm\">CRM tool<\/a>.<\/strong><\/p>\n<figure id=\"attachment_19405\" aria-describedby=\"caption-attachment-19405\" style=\"width: 638px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.engagebay.com\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-19405 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Customer-Service-Software-Try-EngageBay-for-Free.png\" alt=\"EngageBay features\" width=\"638\" height=\"419\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Customer-Service-Software-Try-EngageBay-for-Free.png 1202w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Customer-Service-Software-Try-EngageBay-for-Free-300x197.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Customer-Service-Software-Try-EngageBay-for-Free-1024x672.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Customer-Service-Software-Try-EngageBay-for-Free-768x504.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Customer-Service-Software-Try-EngageBay-for-Free-595xh.png 595w\" sizes=\"(max-width: 638px) 100vw, 638px\" \/><\/a><figcaption id=\"caption-attachment-19405\" class=\"wp-caption-text\"><em>EngageBay features<\/em><\/figcaption><\/figure>\n<p>EngageBay offers conversational inboxes, CRM telephony, a <a href=\"https:\/\/www.selectsoftwarereviews.com\/buyer-guide\/it-help-desk-ticketing-systems\" data-wpel-link=\"internal\">classic helpdesk ticketing system<\/a>, Live Chat, push notifications, social suite, email marketing automation, powerful reports, and a host of integrations.<\/p>\n<p>How awesome is that!<\/p>\n<p><strong>Here&#8217;s what Dan A, a small business owner, has to say about EngageBay:&nbsp;<\/strong><\/p>\n<p><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/n1ZJLlGwn1E?si=wQOoj4JU2jULZOvK\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><br \/>\nPlus, EngageBay offers a&nbsp;<a href=\"https:\/\/www.engagebay.com\/products\/customer-service\">forever-free plan <\/a>for up to 15 users. Just sign up for free and get access to this wide range of customer service tools \ud83d\ude42<\/p>\n<p><em><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/1f449.svg\" alt=\"\ud83d\udc49\">Discover the most effective customer management strategies that will transform your business in our <a href=\"https:\/\/www.engagebay.com\/blog\/customer-management-strategies\/\" data-wpel-link=\"internal\">detailed article<\/a>! <img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/1f4c8.svg\" alt=\"\ud83d\udcc8\"><\/em><\/p>\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n                    sc.async = true;\r\n                    sc.src = f;\r\n                    var m = document.getElementsByTagName(s)[0];\r\n                    m.parentNode.insertBefore(sc, m);   \r\n                })(document, 'script', '\/\/d2p078bqz5urf7.cloudfront.net\/jsapi\/ehform.js');\r\n            <\/script>\r\n            <script>\r\n                function waitForEhForms() {\r\n                    const interval = 100; \/\/ Check every 100ms\r\n                    const checkAndLoad = () => {\r\n                        const params = new URLSearchParams(window.location.search);\r\n                        const elementorPreviewParam = params.get('elementor-preview');\r\n                        if (elementorPreviewParam && typeof EhForms !== 'undefined' && typeof EhForms.loadForms === 'function') {\r\n                            EhForms.loadForms();\r\n                            console.log('EhForms.loadForms() called successfully.');\r\n                        } else {\r\n                            setTimeout(checkAndLoad, interval);\r\n                        }\r\n                    };\r\n                    checkAndLoad();\r\n                }\r\n                \/\/ Call the function\r\n                waitForEhForms();\r\n            <\/script>\r\n        <div class='engage-hub-form-embed' id='eh_form_5161654467690496' data-id='5161654467690496'><\/div>\n","protected":false},"excerpt":{"rendered":"<p>The importance of customer satisfaction cannot be overstated. 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