{"id":44642,"date":"2023-07-20T14:38:01","date_gmt":"2023-07-20T14:38:01","guid":{"rendered":"https:\/\/www.engagebay.com\/blog\/?p=44642"},"modified":"2025-04-10T06:52:20","modified_gmt":"2025-04-10T06:52:20","slug":"demarketing-definition-examples","status":"publish","type":"post","link":"https:\/\/www.engagebay.com\/blog\/demarketing-definition-examples\/","title":{"rendered":"Demarketing: The Surprisingly Effective Approach to Marketing"},"content":{"rendered":"<p>It seems counter-intuitive, doesn&#8217;t it?<\/p>\n<p>Why would any brand want their customers to use their products or services less? Shouldn&#8217;t the focus of every <a href=\"https:\/\/www.engagebay.com\/blog\/powerful-marketing-strategies\/\">marketing strategy<\/a> be to increase usage and sales?<\/p>\n<p>While this is generally the case, there are indeed some brands that utilize a concept known as demarketing.<\/p>\n<p><strong>Demarketing is when brands consciously discourage people from using their products or services.<\/strong><\/p>\n<p>Seem strange? Let&#8217;s dig a little deeper.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.engagebay.com\/blog\/demarketing-definition-examples\/#Why_Demarketing\" >Why Demarketing?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.engagebay.com\/blog\/demarketing-definition-examples\/#Types_of_Demarketing\" >Types of Demarketing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.engagebay.com\/blog\/demarketing-definition-examples\/#Stories_of_Successful_Demarketing\" >Stories of Successful Demarketing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.engagebay.com\/blog\/demarketing-definition-examples\/#Wrap_Up\" >Wrap Up<\/a><\/li><\/ul><\/nav><\/div>\n\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n                    sc.async = true;\r\n                    sc.src = f;\r\n                    var m = document.getElementsByTagName(s)[0];\r\n                    m.parentNode.insertBefore(sc, m);   \r\n                })(document, 'script', '\/\/d2p078bqz5urf7.cloudfront.net\/jsapi\/ehform.js');\r\n            <\/script>\r\n            <script>\r\n                function waitForEhForms() {\r\n                    const interval = 100; \/\/ Check every 100ms\r\n                    const checkAndLoad = () => {\r\n                        const params = new URLSearchParams(window.location.search);\r\n                        const elementorPreviewParam = params.get('elementor-preview');\r\n                        if (elementorPreviewParam && typeof EhForms !== 'undefined' && typeof EhForms.loadForms === 'function') {\r\n                            EhForms.loadForms();\r\n                            console.log('EhForms.loadForms() called successfully.');\r\n                        } else {\r\n                            setTimeout(checkAndLoad, interval);\r\n                        }\r\n                    };\r\n                    checkAndLoad();\r\n                }\r\n                \/\/ Call the function\r\n                waitForEhForms();\r\n            <\/script>\r\n        <div class='engage-hub-form-embed' id='eh_form_5161654467690496' data-id='5161654467690496'><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Why_Demarketing\"><\/span><span style=\"color: #339966;\"><strong>Why Demarketing?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The idea behind demarketing is based on various reasons. Brands might resort to demarketing in order to manage high demand that exceeds availability, thus reducing the pressure of instant product shortages.<\/p>\n<p>High advertising costs also motivate brands to demarket, and interestingly, this could incidentally spike the product&#8217;s demand.<\/p>\n<p><em>Don&#8217;t like to read? Here&#8217;s the video version of this blog post:<\/em><\/p>\n<div class=\"ast-oembed-container \" style=\"height: 100%;\"><iframe title=\"HubSpot Pricing Decoded (2024): What They Don&#039;t Want You to Know\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/ySaQ30viAy8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Types_of_Demarketing\"><\/span><span style=\"color: #339966;\"><strong>Types of Demarketing<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Now, let us take a look at the different types of demarketing.<\/p>\n<h3><span style=\"color: #993300;\"><strong>Selective Demarketing<\/strong><\/span><\/h3>\n<p>The first major form of demarketing is &#8216;Selective Demarketing.&#8217;<\/p>\n<p>This is where brands strategically curb demand from particular consumer groups. The objective is to safeguard their <a href=\"https:\/\/www.engagebay.com\/blog\/customer-management-strategies\/\">loyal customer base<\/a> and cater solely to their niche audience.<\/p>\n<p>For instance, suppose a soft drink company discovers that its fruit-flavored beverages generate greater profit than other sodas. The logical approach is to market the former more aggressively than the latter.<\/p>\n<h3><strong><span style=\"color: #993300;\">Ostensibility Marketing<\/span><\/strong><\/h3>\n<p>Next, we come across &#8216;Ostensibility Marketing,&#8217; where brands create an artificial shortage of a specific product to stimulate demand. The limited supply gives the product a rare, hard-to-find image, motivating people to purchase.<\/p>\n<p>An apt example of this would be <a href=\"http:\/\/ostensible-demarketing.blogspot.com\/2013\/03\/sold-out-bmw-rations-cars-to-protect.html#:~:text=As%20a%20result%20BMW%20announced%20that%20it%20would%20henceforth%20be%20restricting%20sales%20to%2060%2C000%20a%20year.%20%C2%A0The%20rationale%20was%20sound%20enough%3A%20if%20you%20have%20an%20exclusive%20product%2C%20you%20need%20to%20restrict%20supply%20to%20keep%20it%20that%20way.\">BMW&#8217;s Restriction of Sales in the UK in 1997<\/a>.<\/p>\n<h3><strong><span style=\"color: #993300;\">General Demarketing<\/span><\/strong><\/h3>\n<p>Finally, we arrive at &#8216;General Demarketing.&#8217; This applies when a brand aims to demarket its products or services to everybody.<\/p>\n<p>A typical example is when government bodies demarket alcohol and tobacco products to safeguard public health.<\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/data-driven-marketing\/\">Read also: Data-Driven Marketing Guide: Definition, Tips, and Examples<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Stories_of_Successful_Demarketing\"><\/span><span style=\"color: #339966;\"><strong>Stories of Successful Demarketing<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Pulling off demarketing requires wisdom and finesse. Let&#8217;s look at demarketing examples from brands that employed this strategy successfully.<\/p>\n<h3><span style=\"color: #993300;\"><strong>The Tata Nano<\/strong><\/span><\/h3>\n<p>Tata, renowned for their compact vehicle, the Nano, invoked demarketing strategies when supplies began to dwindle, yet the demand continued climbing.<\/p>\n<p>They leveraged non-marketing tactics to push their other products, eventually ceasing promotion for the Nano altogether.<\/p>\n<h3><span style=\"color: #993300;\"><strong>Patagonia&#8217;s Bold Move<\/strong><\/span><\/h3>\n<p>Outdoor clothing manufacturer, Patagonia, is another brilliant example.<\/p>\n<figure id=\"attachment_42995\" aria-describedby=\"caption-attachment-42995\" style=\"width: 551px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/06\/Patagonia.jpg\"><img decoding=\"async\" class=\" wp-image-42995\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/06\/Patagonia.jpg\" alt=\"Patagonia ad don't buy this jacket\" width=\"551\" height=\"304\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/06\/Patagonia.jpg 1000w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/06\/Patagonia-300x166.jpg 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/06\/Patagonia-768x424.jpg 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/06\/Patagonia-595xh.jpg 595w\" sizes=\"(max-width: 551px) 100vw, 551px\" \/><\/a><figcaption id=\"caption-attachment-42995\" class=\"wp-caption-text\"><em>Source: Patagonia<\/em><\/figcaption><\/figure>\n<p>In an audacious PR campaign, they urged people, &#8220;Don&#8217;t buy this jacket.&#8221; The idea was to urge consumers to consider the environmental implications of their buying habits.<\/p>\n<h3><strong><span style=\"color: #993300;\">Lego&#8217;s Success Saturation<\/span><\/strong><\/h3>\n<p>Finally, let&#8217;s examine Lego, the leading toy manufacturing company. Despite witnessing a whopping 25% annual sales increase, Lego cut back on its advertising efforts.<\/p>\n<p>They struggled to keep up with the demand and needed some respite from the overwhelming success. Lego CFO <a href=\"https:\/\/www.linkedin.com\/pulse\/demarketing-helios-the-marketing-society\/#:~:text=According%20to%20Reuters,scaled%2Ddown%20advertising.\">John Goodwin eloquently stated<\/a>, &#8220;We feel we need to invest to create some breathing space.&#8221;<\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/modern-marketing-tips-netflix\/\">Read also: Cracking the Code: How Netflix Marketing Slays<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Wrap_Up\"><\/span><span style=\"color: #339966;\"><strong>Wrap Up<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>So, that&#8217;s all for now.<\/p>\n<p>Remember, demarketing isn&#8217;t about discouraging the use of your product entirely. Instead, intelligent demarketing will enable you to manage your demand, protect your brand equity, and still ensure <a href=\"https:\/\/www.engagebay.com\/blog\/crm-experience\/\">customer satisfaction<\/a>.<\/p>\n<p>If you want to be creative in your marketing, you should check out software that can help you save hundreds of dollars every month. EngageBay is one such option &#8212; <a href=\"https:\/\/www.engagebay.com\/\">take a look<\/a>.<\/p>\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n                    sc.async = true;\r\n                    sc.src = f;\r\n                    var m = document.getElementsByTagName(s)[0];\r\n                    m.parentNode.insertBefore(sc, m);   \r\n                })(document, 'script', '\/\/d2p078bqz5urf7.cloudfront.net\/jsapi\/ehform.js');\r\n            <\/script>\r\n            <script>\r\n                function waitForEhForms() {\r\n                    const interval = 100; \/\/ Check every 100ms\r\n                    const checkAndLoad = () => {\r\n                        const params = new URLSearchParams(window.location.search);\r\n                        const elementorPreviewParam = params.get('elementor-preview');\r\n                        if (elementorPreviewParam && typeof EhForms !== 'undefined' && typeof EhForms.loadForms === 'function') {\r\n                            EhForms.loadForms();\r\n                            console.log('EhForms.loadForms() called successfully.');\r\n                        } else {\r\n                            setTimeout(checkAndLoad, interval);\r\n                        }\r\n                    };\r\n                    checkAndLoad();\r\n                }\r\n                \/\/ Call the function\r\n                waitForEhForms();\r\n            <\/script>\r\n        <div class='engage-hub-form-embed' id='eh_form_6268678992035840' data-id='6268678992035840'><\/div>\n","protected":false},"excerpt":{"rendered":"<p>It seems counter-intuitive, doesn&#8217;t it? Why would any brand want their customers to use their products or services less? Shouldn&#8217;t [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":44723,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[22],"tags":[8587,8588,8589],"class_list":["post-44642","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing","tag-demarketing","tag-demarketing-definition","tag-demarketing-examples"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.3 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Demarketing: The Surprisingly Effective Hack in Marketing<\/title>\n<meta name=\"description\" content=\"intelligent demarketing will enable you to manage your demand, protect your brand equity, and still ensure customer satisfaction.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.engagebay.com\/blog\/demarketing-definition-examples\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Demarketing: The Surprisingly Effective Approach to Marketing\" \/>\n<meta property=\"og:description\" content=\"intelligent demarketing will enable you to manage your demand, protect your brand equity, and still ensure customer satisfaction.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.engagebay.com\/blog\/demarketing-definition-examples\/\" \/>\n<meta property=\"og:site_name\" content=\"EngageBay - All-in-one marketing, sales, and service\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/engagebay\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-20T14:38:01+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-10T06:52:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/07\/demarketing-strategy.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Sharjeel\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@engagebay\" \/>\n<meta name=\"twitter:site\" content=\"@engagebay\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sharjeel\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.engagebay.com\/blog\/demarketing-definition-examples\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.engagebay.com\/blog\/demarketing-definition-examples\/\"},\"author\":{\"name\":\"Sharjeel\",\"@id\":\"https:\/\/www.engagebay.com\/blog\/#\/schema\/person\/01ad870b6d5cd8fe4b5d09cbb96c770d\"},\"headline\":\"Demarketing: The Surprisingly Effective Approach to Marketing\",\"datePublished\":\"2023-07-20T14:38:01+00:00\",\"dateModified\":\"2025-04-10T06:52:20+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.engagebay.com\/blog\/demarketing-definition-examples\/\"},\"wordCount\":596,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.engagebay.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.engagebay.com\/blog\/demarketing-definition-examples\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/07\/demarketing-strategy.png\",\"keywords\":[\"Demarketing\",\"Demarketing definition\",\"Demarketing examples\"],\"articleSection\":[\"Marketing\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.engagebay.com\/blog\/demarketing-definition-examples\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.engagebay.com\/blog\/demarketing-definition-examples\/\",\"url\":\"https:\/\/www.engagebay.com\/blog\/demarketing-definition-examples\/\",\"name\":\"Demarketing: The Surprisingly Effective Hack in Marketing\",\"isPartOf\":{\"@id\":\"https:\/\/www.engagebay.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.engagebay.com\/blog\/demarketing-definition-examples\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.engagebay.com\/blog\/demarketing-definition-examples\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/07\/demarketing-strategy.png\",\"datePublished\":\"2023-07-20T14:38:01+00:00\",\"dateModified\":\"2025-04-10T06:52:20+00:00\",\"description\":\"intelligent demarketing will enable you to manage your demand, protect your brand equity, and still ensure customer satisfaction.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.engagebay.com\/blog\/demarketing-definition-examples\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.engagebay.com\/blog\/demarketing-definition-examples\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.engagebay.com\/blog\/demarketing-definition-examples\/#primaryimage\",\"url\":\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/07\/demarketing-strategy.png\",\"contentUrl\":\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/07\/demarketing-strategy.png\",\"width\":1000,\"height\":600,\"caption\":\"demarketing-strategy\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.engagebay.com\/blog\/demarketing-definition-examples\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.engagebay.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Marketing\",\"item\":\"https:\/\/www.engagebay.com\/blog\/category\/marketing\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Demarketing: The Surprisingly Effective Approach to Marketing\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.engagebay.com\/blog\/#website\",\"url\":\"https:\/\/www.engagebay.com\/blog\/\",\"name\":\"EngageBay - 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