{"id":47440,"date":"2023-09-21T13:10:38","date_gmt":"2023-09-21T13:10:38","guid":{"rendered":"https:\/\/www.engagebay.com\/blog\/?p=47440"},"modified":"2025-12-16T07:05:22","modified_gmt":"2025-12-16T07:05:22","slug":"ecommerce-ai-chatbots","status":"publish","type":"post","link":"https:\/\/www.engagebay.com\/blog\/ecommerce-ai-chatbots\/","title":{"rendered":"eCommerce AI Chatbots: Important Use Cases And Popular Tools"},"content":{"rendered":"<p><span style=\"font-size: 16px;\">eCommerce AI chatbots are powerful solutions for enhancing engagement between businesses and customers. They are well-designed software programs with sophisticated features that help online merchants carry out several business operations on autopilot.<\/span><\/p>\n<p><span style=\"font-size: 16px;\"> From resolving customer issues to driving sales, eCommerce chatbots provide a vast array of opportunities that enable you to meet customer expectations and create pleasant shopping experiences.<\/span><\/p>\n<p>Additionally, <a href=\"https:\/\/emitrr.com\/blog\/chatbot-for-marketing\/\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">chatbots for marketing<\/a> can segment audiences, deliver targeted messages, and gather valuable customer data to refine marketing strategies.<\/p>\n<p><strong>In this article,<\/strong> we share the benefits and use cases of AI-powered chatbots in eCommerce. You&#8217;ll also find 10 eCommerce AI chatbots and their unique features, pricing, and pros and cons.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-ai-chatbots\/#What_Are_eCommerce_AI_Chatbots_and_Why_Do_You_Need_Them\" >What Are eCommerce AI Chatbots, and Why Do You Need Them?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-ai-chatbots\/#eCommerce_Chatbot_Use_Cases\" >eCommerce Chatbot Use Cases&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-ai-chatbots\/#10_eCommerce_AI_Chatbots_For_Awesome_Engagement\" >10 eCommerce AI Chatbots For Awesome Engagement<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-ai-chatbots\/#Good_Examples_of_eCommerce_AI_Chatbots\" >Good Examples of eCommerce AI Chatbots<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-ai-chatbots\/#Wrap_Up\" >Wrap Up<\/a><\/li><\/ul><\/nav><\/div>\n\n<h2><span class=\"ez-toc-section\" id=\"What_Are_eCommerce_AI_Chatbots_and_Why_Do_You_Need_Them\"><\/span><span style=\"color: #339966;\"><strong>What Are eCommerce AI Chatbots, and Why Do You Need Them?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>eCommerce AI chatbots are software tools that act like customer support agents to engage with website visitors and answer their queries. Online merchants use chatbots to facilitate customer engagement as shoppers interact with your web store.<\/p>\n<p>According to Outgrow, <a href=\"https:\/\/outgrow.co\/blog\/vital-chatbot-statistics\">36% of companies<\/a> turn to the chatbot market to improve lead generation. Even more, business leaders claim that, on average, chatbots can increase sales by 62%. Since chatbots use AI to simulate human-like conversations, they\u2019re essential for creating delightful customer experiences.<\/p>\n<p>The three major <a href=\"https:\/\/www.engagebay.com\/blog\/what-is-a-chatbot\/\">types of chatbots<\/a> are as follows.<\/p>\n<ul>\n<li><strong>Simple chatbots: <\/strong>They\u2019re based on predefined rules, options, and conditions \u2013 however, they lack flexibility.<\/li>\n<li><strong>Smart chatbots: <\/strong>Their interactions are more flexible, as they use natural language processing (NLP) and machine learning to provide contextual responses.<\/li>\n<li><strong>Hybrid chatbots:<\/strong> They\u2019re a combination of both smart and simple chatbots.<\/li>\n<\/ul>\n<p><strong>Here are <a href=\"https:\/\/www.engagebay.com\/blog\/benefits-chatbots\/\">some reasons<\/a> why businesses need chatbots:<\/strong><\/p>\n<ul>\n<li>Chatbots provide 24\/7 customer support<\/li>\n<li>They deliver relevant responses to simple or common queries, thus enabling your support agents to focus on more complex tasks<\/li>\n<li>They facilitate sales and <a href=\"https:\/\/www.engagebay.com\/blog\/customer-engagement-metrics\/\">customer engagement<\/a><\/li>\n<li>Chatbots provide multilingual support to customers across different locations<\/li>\n<li>They\u2019re ideal for handling mundane, time-consuming, and repetitive tasks<\/li>\n<li>Chatbots use helpful suggestions and <a href=\"https:\/\/wotnot.io\/blog\/can-product-recommendation-chatbots-boost-your-ecommerce-business\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">product recommendations<\/a> to provide pleasant customer experiences<\/li>\n<\/ul>\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n                    sc.async = true;\r\n                    sc.src = f;\r\n                    var m = document.getElementsByTagName(s)[0];\r\n                    m.parentNode.insertBefore(sc, m);   \r\n                })(document, 'script', '\/\/d2p078bqz5urf7.cloudfront.net\/jsapi\/ehform.js');\r\n            <\/script>\r\n            <script>\r\n                function waitForEhForms() {\r\n                    const interval = 100; \/\/ Check every 100ms\r\n                    const checkAndLoad = () => {\r\n                        const params = new URLSearchParams(window.location.search);\r\n                        const elementorPreviewParam = params.get('elementor-preview');\r\n                        if (elementorPreviewParam && typeof EhForms !== 'undefined' && typeof EhForms.loadForms === 'function') {\r\n                            EhForms.loadForms();\r\n                            console.log('EhForms.loadForms() called successfully.');\r\n                        } else {\r\n                            setTimeout(checkAndLoad, interval);\r\n                        }\r\n                    };\r\n                    checkAndLoad();\r\n                }\r\n                \/\/ Call the function\r\n                waitForEhForms();\r\n            <\/script>\r\n        <div class='engage-hub-form-embed' id='eh_form_5161654467690496' data-id='5161654467690496'><\/div>\n<h2><span class=\"ez-toc-section\" id=\"eCommerce_Chatbot_Use_Cases\"><\/span><span style=\"color: #339966;\"><strong>eCommerce <\/strong><strong>Chatbot <\/strong><strong>Use Cases<\/strong><strong>&nbsp;<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>You can use eCommerce AI chatbots to streamline some of your sales, marketing, and service operations. A few of the popular use cases are as follows.<\/p>\n<h3><span style=\"color: #993300;\"><strong>Resolve customer complaints<\/strong><\/span><\/h3>\n<p>Chatbots offer 24-hour support and are designed to deliver quick responses to customers\u2019 queries. It acts as a self-service option and allows service teams to simplify their workflows by providing answers and solutions to simple (or common) issues, and frequently asked questions.<\/p>\n<h3><span style=\"color: #993300;\"><strong>Automate sales and marketing operations<\/strong><\/span><\/h3>\n<p>Chatbots can be trained on comprehensive data to understand your brand values, style, tone, products, and offers. This will help your sales and marketing teams run <a href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-email-personalization\/\">personalized and targeted campaigns<\/a> to build brand awareness and facilitate sales.<\/p>\n<p>Your chatbot can engage customers at different stages of the buyer\u2019s journey to promote special offers and increase conversions.<\/p>\n<h3><span style=\"color: #993300;\"><strong>Processes, orders, and bookings<\/strong><\/span><\/h3>\n<p>eCommerce chatbots can use your brand products to create product categories and menus for shoppers looking to purchase a product \u2013 it can tell a customer when a product is out of stock.<\/p>\n<p>Moreover, hotel owners can also integrate AI-powered technology with a <a href=\"https:\/\/www.siteminder.com\/hotel-booking-engine\/\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">hotel reservation system<\/a> to enhance the booking process. \u2013 it uses this system to confirm the date, table, and room availability.<\/p>\n<h3><span style=\"color: #993300;\"><strong>Collect customer data<\/strong><\/span><\/h3>\n<p>Chatbots enable you to collect first-party <a href=\"https:\/\/www.engagebay.com\/blog\/customer-data-guide\/\">customer data<\/a> and feedback using surveys, quizzes, feedback forms, or polls. It collates users\u2019 inputs and generates valuable insights to help you monitor how customers interact with your brand.<\/p>\n<h3><span style=\"color: #993300;\"><strong>Promote customer engagement<\/strong><\/span><\/h3>\n<p>Chatbots provide quick and concise responses to users\u2019 queries, so your customers don\u2019t have to wait for hours or days to get an answer to an urgent issue. They use natural language processing (NLP) and machine learning to create seamless conversations.<\/p>\n<p>Using predefined triggers, they can generate appropriate and timely responses.<\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/benefits-chatbots\/\">Read also: 12 Incredible Benefits of Chatbots &amp; How to Get Them All<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"10_eCommerce_AI_Chatbots_For_Awesome_Engagement\"><\/span><span style=\"color: #339966;\"><strong>10 eCommerce AI Chatbots For Awesome Engagement<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Several tools and programs are designed to improve customer engagement through enhanced conversations. Although they have great chatbot features, they support unique functionalities that make them well-suited for businesses of different sizes and types.<\/p>\n<p>Here are some of the popular eCommerce AI chatbots for your online store:<\/p>\n<h3><span style=\"color: #993300;\"><strong>1. Intercom<\/strong><\/span><\/h3>\n<p><img decoding=\"async\" class=\"wp-image-47467 aligncenter\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/intercom-logo-scaled.jpg\" alt=\"Intercom\" width=\"440\" height=\"113\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/intercom-logo-scaled.jpg 2560w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/intercom-logo-300x77.jpg 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/intercom-logo-1024x263.jpg 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/intercom-logo-768x197.jpg 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/intercom-logo-1536x395.jpg 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/intercom-logo-2048x526.jpg 2048w\" sizes=\"(max-width: 440px) 100vw, 440px\" \/><\/p>\n<p><a href=\"https:\/\/www.intercom.com\/\">Intercom<\/a> chatbot is an advanced chatbot that lets you create custom bots without touching a single line of code. It uses your customer information and preset rules or conditions to facilitate customer engagement and enhance support.<\/p>\n<p>The custom bots support features that help your sales team start real-time conversations with leads to increase conversions.<\/p>\n<h4><span style=\"color: #666699;\"><strong>Key Features<\/strong><\/span><\/h4>\n<ul>\n<li>Omnichannel platform<\/li>\n<li>Multilingual support<\/li>\n<li>Prebuilt customizable templates and <a href=\"https:\/\/www.engagebay.com\/blog\/marketing-automation-workflows\/\">workflows<\/a><\/li>\n<li>Visual automation builder<\/li>\n<li>Integrations with tools like Salesforce, Instagram, HubSpot, WhatsApp, etc.<\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><\/h4>\n<ul>\n<li><strong>Starter:<\/strong> $74\/month<\/li>\n<li><strong>Pro:<\/strong> <em>Custom<\/em><\/li>\n<li><strong>Premium:<\/strong> <em>custom<\/em><\/li>\n<\/ul>\n<figure id=\"attachment_47584\" aria-describedby=\"caption-attachment-47584\" style=\"width: 580px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Intercom-pricing.jpg\"><img decoding=\"async\" class=\" wp-image-47584\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Intercom-pricing.jpg\" alt=\"Intercom pricing\" width=\"580\" height=\"201\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Intercom-pricing.jpg 1310w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Intercom-pricing-300x104.jpg 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Intercom-pricing-1024x355.jpg 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Intercom-pricing-768x266.jpg 768w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/><\/a><figcaption id=\"caption-attachment-47584\" class=\"wp-caption-text\"><a href=\"https:\/\/www.intercom.com\/pricing?on_pageview_event=nav\"><em>Intercom pricing<\/em><\/a><\/figcaption><\/figure>\n<h4><span style=\"color: #666699;\"><strong>Pros<\/strong><\/span><\/h4>\n<ul>\n<li>It is user-friendly and intuitive<\/li>\n<li>It supports more advanced features for creating custom bots<\/li>\n<li>It has robust analytics for providing valuable data and insights into customer interactions<\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><strong>Cons<\/strong><\/span><\/h4>\n<ul>\n<li>It may not be an affordable option for smaller e-commerce sites<\/li>\n<li>Customer support needs improvement<\/li>\n<\/ul>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/ai-tools-for-business\/\">Read also: The Best AI Tools for Business to Boost Efficiency<\/a><\/p>\n<h3><strong><span style=\"color: #993300;\">2. Experro<\/span><\/strong><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full\" src=\"https:\/\/normal-aquamarine-hhtfl8qzrl-1dlcrgi7kn.edgeone.app\/experro-jpg-480%C3%97480--12-16-2025_12_32_PM.png\" width=\"640\" height=\"261\"><\/p>\n<p><a href=\"https:\/\/www.experro.com\/\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">Experro<\/a> offers an advanced conversational AI agent which is much more than just an AI chatbot that automates customer support, guides product discovery, and delivers instant, accurate responses across the shopping journey. Its Gen-AI intelligence makes it capable of handling FAQs, product queries, order lookups, and personalized suggestions, all in a natural, human-like chat experience.<\/p>\n<h4><span style=\"color: #666699;\"><strong>Key Features<\/strong><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Instant query handling<span style=\"font-weight: 400;\"> for product details, sizing, pricing, stock, and FAQs.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">AI-driven product recommendations<span style=\"font-weight: 400;\"> that match shopper intent and behavior.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">End-to-end support automation<span style=\"font-weight: 400;\"> including order status, returns, and policies.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Multilingual &amp; multimodal chat<span style=\"font-weight: 400;\"> to engage users across languages and contexts.<\/span><\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><\/h4>\n<div class=\"css-glc1zj eexj13l5\" aria-hidden=\"true\">\n<p><span style=\"font-weight: 400;\">Available upon request.<\/span><\/p>\n<\/div>\n<h4><span style=\"color: #666699;\"><strong>Pros<\/strong><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Reduces support load<span style=\"font-weight: 400;\"> by automating repetitive customer queries.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Boosts conversions<span style=\"font-weight: 400;\"> through intent-aware product guidance.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Improves shopper satisfaction<span style=\"font-weight: 400;\"> with fast, accurate, human-like responses.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Easy integration<span style=\"font-weight: 400;\"> with eCommerce stacks for quick deployment.<\/span><\/span><\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><strong>Cons<\/strong><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Not really a con but be ready: once Experro\u2019s AI agent chatbot starts delighting customers with instant, personalized responses, your users might <\/span>fall in love with your store experience<span style=\"font-weight: 400;\"> and expect the same everywhere else!<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/ai-copywriting-tools\/\">Read also:&nbsp;12 Best AI Copywriting Tools in 2024 to Save You Hours Everyday<\/a><\/p>\n<h3><span style=\"color: #993300;\"><strong>3. Tidio<\/strong><\/span><\/h3>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/download.png\"><img decoding=\"async\" class=\" wp-image-47468 aligncenter\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/download.png\" alt=\"Tidio\" width=\"382\" height=\"142\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/download.png 350w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/download-300x111.png 300w\" sizes=\"(max-width: 382px) 100vw, 382px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.tidio.com\/\"><span style=\"text-decoration: underline;\">Tidio<\/span><\/a>&nbsp;is a web-based chat platform designed for automating sales and service operations to help you create enhanced customer experiences. It uses customer details to deliver personalized messages, recommend complementary products, create special offers, and reduce <a href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-abandoned-cart-email\/\">cart abandonment<\/a> rates by offering discounts on specific items.<\/p>\n<p>Tidio enables you to streamline your workflow with plug-and-play chatbot automation, and with predefined triggers, you can initiate conversations when visitors take specific actions on your site.<\/p>\n<h4><span style=\"color: #666699;\"><strong>Key Features<\/strong><\/span><\/h4>\n<ul>\n<li>Customizable chatbot template<\/li>\n<li>Multichannel platform<\/li>\n<li>Visual chat builder<\/li>\n<li>Post communication survey<\/li>\n<li>Analytics and Reporting<\/li>\n<li>Multi-language chatbot<\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><\/h4>\n<div class=\"css-glc1zj eexj13l5\" aria-hidden=\"true\">\n<ul>\n<li class=\"css-1ip0gx0 eexj13l4\"><strong>Free:<\/strong> $0<\/li>\n<li class=\"css-1ip0gx0 eexj13l4\"><strong>Starter:<\/strong> $<span style=\"font-size: 16px;\">29\/month<\/span><\/li>\n<li class=\"css-1ip0gx0 eexj13l4\"><strong>Communicator:<\/strong> $<span style=\"font-size: 16px;\">25\/month<\/span><\/li>\n<li class=\"css-1ip0gx0 eexj13l4\"><strong>Chatbots:<\/strong> $<span style=\"font-size: 16px;\">29\/month<\/span><\/li>\n<\/ul>\n<figure id=\"attachment_47469\" aria-describedby=\"caption-attachment-47469\" style=\"width: 432px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-47469 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/chrome-capture-2023-8-15-1.png\" alt=\"Tidio pricing\" width=\"432\" height=\"332\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/chrome-capture-2023-8-15-1.png 728w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/chrome-capture-2023-8-15-1-300x231.png 300w\" sizes=\"(max-width: 432px) 100vw, 432px\" \/><figcaption id=\"caption-attachment-47469\" class=\"wp-caption-text\"><a href=\"https:\/\/www.tidio.com\/pricing\/\"><em>Tidio pricing<\/em><\/a><\/figcaption><\/figure>\n<\/div>\n<h4><span style=\"color: #666699;\"><strong>Pros<\/strong><\/span><\/h4>\n<ul>\n<li>It is easy to use and requires no coding experience<\/li>\n<li>It supports seamless and quick integrations with third-party platforms<\/li>\n<li>It supports a free plan with basic features<\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><strong>Cons<\/strong><\/span><\/h4>\n<ul>\n<li>It doesn\u2019t offer omnichannel support<\/li>\n<li>It has limited customization options<\/li>\n<li>The analytics feature needs improvement<\/li>\n<\/ul>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/ai-lead-generation-tools\/\">Read also:&nbsp;11 AI Lead Generation Tools in 2024 to Acquire Leads 10X Faster<\/a><\/p>\n<h3><span style=\"color: #993300;\"><strong>4. Birdeye<\/strong><\/span><\/h3>\n<p><img decoding=\"async\" class=\"wp-image-47472 aligncenter\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/BirdeyeLogo-horizontal_lrg-1024x250.png\" alt=\"Birdeye\" width=\"369\" height=\"90\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/BirdeyeLogo-horizontal_lrg-1024x250.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/BirdeyeLogo-horizontal_lrg-300x73.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/BirdeyeLogo-horizontal_lrg-768x188.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/BirdeyeLogo-horizontal_lrg-1536x375.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/BirdeyeLogo-horizontal_lrg-2048x500.png 2048w\" sizes=\"(max-width: 369px) 100vw, 369px\" \/><\/p>\n<p><a href=\"https:\/\/birdeye.com\/\">Birdeye<\/a> is an all-in-one customer service platform that supports features for improving real-time customer interactions. Its chatbot feature, Webchat, facilitates user engagement by responding to queries, booking appointments, and resolving customer issues.<\/p>\n<p>It uses AI capabilities to empower your support team by providing 24-hour support and assisting customers with less complex issues.<\/p>\n<h4><span style=\"color: #666699;\"><strong>Key Features<\/strong><\/span><\/h4>\n<ul>\n<li>Reporting and analytics<\/li>\n<li>Smart inbox<\/li>\n<li>Responsive templates<\/li>\n<li>Instant notifications<\/li>\n<li>Rule-based auto-replies<\/li>\n<li><a href=\"https:\/\/www.engagebay.com\/marketing\/web-forms\">Web forms<\/a><\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><\/h4>\n<ul>\n<li><strong>Standard:<\/strong> $299\/month<\/li>\n<li><strong>Professional:<\/strong> $399\/month<\/li>\n<li><strong>Premium:<\/strong> <em>custom<\/em><\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><strong>Pros<\/strong><\/span><\/h4>\n<ul>\n<li>It provides mobile access and review monitoring<\/li>\n<li>It provides quick and easy integration with supported apps<\/li>\n<li>It supports real-time analytics and reporting features<\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><strong>Cons<\/strong><\/span><\/h4>\n<ul>\n<li>Customer support needs improvement<\/li>\n<li>It is not an affordable option for smaller businesses<\/li>\n<li>The user interface needs improvement<\/li>\n<li>It doesn\u2019t have a free version<\/li>\n<\/ul>\n<h3><span style=\"color: #993300;\"><strong>5. Smartsupp<\/strong><\/span><\/h3>\n<p><img decoding=\"async\" class=\"wp-image-47474 aligncenter\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/download-1.png\" alt=\"Smartsupp\" width=\"373\" height=\"70\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/download-1.png 517w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/download-1-300x56.png 300w\" sizes=\"(max-width: 373px) 100vw, 373px\" \/><\/p>\n<p><a href=\"https:\/\/www.smartsupp.com\/\">Smartsupp<\/a> is an online shopping assistant that combines chat and video features to improve customer conversation. Its AI-powered chatbot helps you improve customer engagement by delivering rapid responses to customer queries.<\/p>\n<p>Smartsupp also allows you to automate your sales and customer care processes by using user data to provide personalized shopping guides, promote special offers, and upsell complementary products. It also simplifies your workflow by checking order statuses, answering frequently asked questions, and providing 24-hour support.<\/p>\n<h4><span style=\"color: #666699;\"><strong>Key Features<\/strong><\/span><\/h4>\n<ul>\n<li>Multilingual support<\/li>\n<li>Advanced customization features<\/li>\n<li>Visual notifications<\/li>\n<li>Responsive designs<\/li>\n<li>Basic statistics<\/li>\n<li>Integrations with WordPress, Shopify, Magento, PrestaShop, OpenCart, Webnode, etc.<\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><\/h4>\n<ul>\n<li><strong>Free:<\/strong> $0<\/li>\n<li><strong>Standard:<\/strong> $19.5\/month<\/li>\n<li><strong>Pro:<\/strong> $48\/month<\/li>\n<li><strong>Ultimate:<\/strong> <em>custom<\/em><\/li>\n<\/ul>\n<figure id=\"attachment_47475\" aria-describedby=\"caption-attachment-47475\" style=\"width: 597px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Smartsupp-pricing.jpg\"><img decoding=\"async\" class=\" wp-image-47475\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Smartsupp-pricing.jpg\" alt=\"Smartsupp pricing\" width=\"597\" height=\"221\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Smartsupp-pricing.jpg 1050w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Smartsupp-pricing-300x111.jpg 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Smartsupp-pricing-1024x378.jpg 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Smartsupp-pricing-768x284.jpg 768w\" sizes=\"(max-width: 597px) 100vw, 597px\" \/><\/a><figcaption id=\"caption-attachment-47475\" class=\"wp-caption-text\"><a href=\"https:\/\/www.smartsupp.com\/pricing\/\"><em>Smartsupp pricing<\/em><\/a><\/figcaption><\/figure>\n<h4><span style=\"color: #666699;\"><strong>Pros<\/strong><\/span><\/h4>\n<ul>\n<li>It has great customization options<\/li>\n<li>The platform is intuitive and easy to use<\/li>\n<li>It has great customer support<\/li>\n<li>It supports easy and quick integrations with third-party apps<\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><strong>Cons<\/strong><\/span><\/h4>\n<ul>\n<li>Reports and insights need improvement<\/li>\n<li>The mobile app needs improvement<\/li>\n<li>There are a few problems with file uploads<\/li>\n<\/ul>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/ai-seo-tools\/\">Read also: 5 Popular AI SEO Tools to Help You Scale Your Efforts<\/a><\/p>\n<h3><span style=\"color: #993300;\"><strong>6. Chatbot<\/strong><\/span><\/h3>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Logo_RGB_Blue.png\"><img decoding=\"async\" class=\"wp-image-47476 aligncenter\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Logo_RGB_Blue.png\" alt=\"Chatbot\" width=\"361\" height=\"85\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Logo_RGB_Blue.png 5100w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Logo_RGB_Blue-300x71.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Logo_RGB_Blue-1024x241.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Logo_RGB_Blue-768x181.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Logo_RGB_Blue-1536x361.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Logo_RGB_Blue-2048x482.png 2048w\" sizes=\"(max-width: 361px) 100vw, 361px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.chatbot.com\/\">Chatbot<\/a> is an all-in-one customer service platform that helps you engage prospects and customers with conversational chatbots. It empowers your sales, marketing, and support teams to boost conversions and personalize customer experiences across multiple channels.<\/p>\n<p>Chatbot helps your team achieve better results with less effort by simulating human-like conversations and providing answers with instant messages.<\/p>\n<h4><span style=\"color: #666699;\"><strong>Key Features<\/strong><\/span><\/h4>\n<ul>\n<li>Ready-to-use customizable templates<\/li>\n<li>No-code visual builder<\/li>\n<li>Insights and reports<\/li>\n<li>Custom segments<\/li>\n<li>Customizable Chat Widget<\/li>\n<li>Integrations with Slack, Facebook Messenger, FreshDesk, WordPress, Shopify, etc.<\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\">Pricing<\/span><\/h4>\n<ul>\n<li><strong>Starter:<\/strong> $52\/month<\/li>\n<li><strong>Team:<\/strong> $142\/month<\/li>\n<li><strong>Business:<\/strong> $424\/month<\/li>\n<li><strong>Enterprise:<\/strong> <em>Custom<\/em><\/li>\n<\/ul>\n<figure id=\"attachment_47477\" aria-describedby=\"caption-attachment-47477\" style=\"width: 463px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Chatbot-pricing.jpg\"><img decoding=\"async\" class=\" wp-image-47477\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Chatbot-pricing.jpg\" alt=\"Chatbot pricing\" width=\"463\" height=\"174\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Chatbot-pricing.jpg 1183w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Chatbot-pricing-300x113.jpg 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Chatbot-pricing-1024x385.jpg 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Chatbot-pricing-768x289.jpg 768w\" sizes=\"(max-width: 463px) 100vw, 463px\" \/><\/a><figcaption id=\"caption-attachment-47477\" class=\"wp-caption-text\"><a href=\"https:\/\/www.chatbot.com\/pricing\/\"><em>Chatbot pricing<\/em><\/a><\/figcaption><\/figure>\n<h4><span style=\"color: #666699;\"><strong>Pros<\/strong><\/span><\/h4>\n<ul>\n<li>It supports seamless integrations with third-party apps<\/li>\n<li>It has a user-friendly interface<\/li>\n<li>It also has ready-made customizable templates<\/li>\n<li>Great customer support<\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><strong>Cons<\/strong><\/span><\/h4>\n<ul>\n<li>The chatbot preview isn\u2019t consistent across all platforms<\/li>\n<li>It can be a bit pricey for small businesses and startups<\/li>\n<\/ul>\n<h3><span style=\"color: #993300;\"><strong>7. Drift<\/strong><\/span><\/h3>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/download-2.png\"><img decoding=\"async\" class=\"wp-image-47478 aligncenter\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/download-2.png\" alt=\"Drift \" width=\"280\" height=\"65\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/download-2.png 466w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/download-2-300x70.png 300w\" sizes=\"(max-width: 280px) 100vw, 280px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.drift.com\/platform\/custom-chatbots\/\">Drift<\/a> is an AI-powered platform designed to facilitate personalized <a href=\"https:\/\/www.engagebay.com\/blog\/customer-experience-automation\/\">customer experiences<\/a> by integrating chat, email, and video. The chatbot is built on a conversational AI model that processes, understands, and responds to customer inquiries naturally.<\/p>\n<p><span style=\"font-size: 16px;\">Like other conversational AI models, Drift has partnered with OpenAI to combine GPT capabilities with your existing workflows to provide relevant, dynamic, and personalized responses to complex conversations, regardless of the intent.<\/span><\/p>\n<h4><span style=\"color: #666699;\"><strong>Key Features<\/strong><\/span><\/h4>\n<ul>\n<li>Multilingual capabilities<\/li>\n<li>Customizable chat templates<\/li>\n<li>Real-time reports and insights<\/li>\n<li>Integrations with Clearbit, Salesforce, Marketo, Databox, 6Sense, Google Analytics, etc.<\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><\/h4>\n<ul>\n<li><strong>Premium:<\/strong> $2,500\/month<\/li>\n<li><strong>Advanced:<\/strong> <em>Custom<\/em><\/li>\n<li><strong>Enterprise:<\/strong> <em>Custom<\/em><\/li>\n<\/ul>\n<figure id=\"attachment_47479\" aria-describedby=\"caption-attachment-47479\" style=\"width: 581px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Drift-pricing.jpg\"><img decoding=\"async\" class=\" wp-image-47479\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Drift-pricing.jpg\" alt=\"Drift pricing\" width=\"581\" height=\"172\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Drift-pricing.jpg 1258w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Drift-pricing-300x89.jpg 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Drift-pricing-1024x304.jpg 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Drift-pricing-768x228.jpg 768w\" sizes=\"(max-width: 581px) 100vw, 581px\" \/><\/a><figcaption id=\"caption-attachment-47479\" class=\"wp-caption-text\"><a href=\"https:\/\/www.drift.com\/pricing\/\"><em>Drift pricing<\/em><\/a><\/figcaption><\/figure>\n<h4><span style=\"color: #666699;\"><strong>Pros<\/strong><\/span><\/h4>\n<ul>\n<li>It is intuitive and easy to use<\/li>\n<li>It supports advanced features for <a href=\"https:\/\/www.engagebay.com\/blog\/lead-generation-guide\/\">lead generation<\/a> and nurturing<\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><strong>Cons<\/strong><\/span><\/h4>\n<ul>\n<li>It is not an affordable option for smaller businesses<\/li>\n<li>The reporting features are a bit complex<\/li>\n<li>The chatbot builder needs improvement<\/li>\n<\/ul>\n<h3><span style=\"color: #993300;\"><strong>8. Landbot<\/strong><\/span><\/h3>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/landbot-6282021-2-1024x576-1.jpg\"><img decoding=\"async\" class=\"wp-image-47480 aligncenter\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/landbot-6282021-2-1024x576-1-e1695112811162.jpg\" alt=\"Landbot\" width=\"522\" height=\"169\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/landbot-6282021-2-1024x576-1-e1695112811162.jpg 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/landbot-6282021-2-1024x576-1-e1695112811162-300x97.jpg 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/landbot-6282021-2-1024x576-1-e1695112811162-768x249.jpg 768w\" sizes=\"(max-width: 522px) 100vw, 522px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/landbot.io\/\">Landbot<\/a> is a no-code chatbot builder. It is an intuitive platform that enables you to engage your visitors, capture attention in real time, and build stronger relationships with its conversational chatbots.<\/p>\n<p>The customer experience tool combines a no-code visual builder with responsive templates to help you create automated workflows, with preset conditions for building and launching your chatbot. This allows you to design bots for your website and other platforms like WhatsApp and Facebook Messenger.<\/p>\n<h4><span style=\"color: #666699;\"><strong>Key Features<\/strong><\/span><\/h4>\n<ul>\n<li>Visual drag and drop builder<\/li>\n<li>Custom templates<\/li>\n<li>Analytics &amp; Reporting<\/li>\n<li>Dynamic data<\/li>\n<li>Integrations with Mailchimp, Slack, Airtable, Stripe, <a href=\"https:\/\/www.engagebay.com\/blog\/hubspot-pros-and-cons\/\">HubSpot<\/a>, Webflow, Shopify, etc.<\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><\/h4>\n<ul>\n<li><strong>Sandbox:<\/strong> $0<\/li>\n<li><strong>Starter:<\/strong> $32\/month<\/li>\n<li><strong>Pro:<\/strong> $85\/month<\/li>\n<li><strong>Business:<\/strong> $319\/month<\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><strong>Pros<\/strong><\/span><\/h4>\n<ul>\n<li>It is simple and easy to use<\/li>\n<li>The interface is user-friendly and intuitive<\/li>\n<li>It has a variety of beautiful conversational designs and customizable workflows<\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><strong>Cons<\/strong><\/span><\/h4>\n<ul>\n<li>It is not an affordable option for small businesses or startups<\/li>\n<li>Customer support needs improvement<\/li>\n<li>It doesn\u2019t support multi-language<\/li>\n<\/ul>\n<h3><span style=\"color: #993300;\"><strong>9. Userlike<\/strong><\/span><\/h3>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/id8HVEucEi.png\"><img decoding=\"async\" class=\"wp-image-47481 aligncenter\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/id8HVEucEi.png\" alt=\"Userlike\" width=\"397\" height=\"94\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/id8HVEucEi.png 820w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/id8HVEucEi-300x71.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/id8HVEucEi-768x182.png 768w\" sizes=\"(max-width: 397px) 100vw, 397px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.userlike.com\/en\/\">Userlike<\/a> is a live chat software that uses AI automation and well-suited chatbot features to engage customers, generate leads, and increase service efficiency. It simplifies your workflow by creating a centralized knowledge base you can use to improve your chat, create contact forms, or answer frequently asked questions.<\/p>\n<p>Userlike is a multichannel platform that uses machine learning to understand <a href=\"https:\/\/www.engagebay.com\/blog\/buyer-intent\/\">customer intent<\/a> and deliver appropriate and relevant responses.<\/p>\n<h4><span style=\"color: #666699;\"><strong>Key Features<\/strong><\/span><\/h4>\n<ul>\n<li>Smart FAQ<\/li>\n<li>Contact form suggestions<\/li>\n<li>Multichannel support<\/li>\n<li>Multi-language support<\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><\/h4>\n<ul>\n<li><strong>Free:<\/strong> $0<\/li>\n<li><strong>Team:<\/strong> $90\/month<\/li>\n<li><strong>Corporate:<\/strong> $290\/month<\/li>\n<li><strong>Flex:<\/strong> <em>custom<\/em><\/li>\n<\/ul>\n<figure id=\"attachment_47483\" aria-describedby=\"caption-attachment-47483\" style=\"width: 457px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Userlike-pricing.jpg\"><img decoding=\"async\" class=\" wp-image-47483\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Userlike-pricing.jpg\" alt=\"Userlike pricing\" width=\"457\" height=\"524\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Userlike-pricing.jpg 603w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Userlike-pricing-261x300.jpg 261w\" sizes=\"(max-width: 457px) 100vw, 457px\" \/><\/a><figcaption id=\"caption-attachment-47483\" class=\"wp-caption-text\"><a href=\"https:\/\/www.userlike.com\/en\/pricing\"><em>Userlike pricing<\/em><\/a><\/figcaption><\/figure>\n<h4><span style=\"color: #666699;\"><strong>Pros<\/strong><\/span><\/h4>\n<ul>\n<li>The interface is intuitive and user-friendly<\/li>\n<li>It has great customer support<\/li>\n<li>It supports quick and seamless integrations with third-party applications<\/li>\n<li>It supports multiple messaging channels like WhatsApp and Facebook Messenger<\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><strong>Cons<\/strong><\/span><\/h4>\n<ul>\n<li>The setup can be a bit complex<\/li>\n<li>The pricing is steep<\/li>\n<\/ul>\n<h3><strong><span style=\"color: #993300;\">10. Hoory AI<\/span><\/strong><\/h3>\n<p><img decoding=\"async\" class=\"wp-image-72325 aligncenter\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/hoory-ai.png\" alt=\"hoory-ai\" width=\"595\" height=\"163\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/hoory-ai.png 905w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/hoory-ai-300x82.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/hoory-ai-768x210.png 768w\" sizes=\"(max-width: 595px) 100vw, 595px\" \/><\/p>\n<p><a href=\"https:\/\/www.hoory.com\/\">Hoory AI<\/a> is an all-in-one platform for customer support automation designed to provide round-the-clock customer communications for businesses of all sizes. By leveraging conversational AI, machine learning, and natural language processing, Hoory AI automates repetitive support tasks and delivers instant, personalized responses.<\/p>\n<h4><span style=\"color: #666699;\"><strong>Key Features<\/strong><\/span><\/h4>\n<ul>\n<li>Live Chat<\/li>\n<li>Chatbot Builder<\/li>\n<li>AI Assistant<\/li>\n<li>Call Center Solution<\/li>\n<li>Omnichannel Inbox<\/li>\n<li>Help Center<\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><\/h4>\n<ul>\n<li><strong>Personal:<\/strong> $6 per agent\/month<\/li>\n<li><strong>Startup:<\/strong> $16 per agent\/month<\/li>\n<li><strong>Team:<\/strong> $26 per agent\/month<\/li>\n<li><strong>Business:<\/strong> $42 per agent\/month<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"wp-image-72324 aligncenter\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/horry-pricing.png\" alt=\"horry-pricing\" width=\"572\" height=\"244\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/horry-pricing.png 1587w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/horry-pricing-300x128.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/horry-pricing-1024x437.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/horry-pricing-768x328.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/horry-pricing-1536x655.png 1536w\" sizes=\"(max-width: 572px) 100vw, 572px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.hoory.com\/\"><em>Hoory AI pricing<\/em><\/a><\/p>\n<h4><span style=\"color: #666699;\"><strong>Pros<\/strong><\/span><\/h4>\n<ul>\n<li>Supports over 120 languages<\/li>\n<li>Allows seamless hand-off from AI to agents<\/li>\n<li>Centralizes customer communication across channels<\/li>\n<li>Allows creation of custom conversation flows<\/li>\n<li>Switches between different AI Assistants amidst conversation<\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><strong>Cons<\/strong><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Needs human intervention in complex situations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">May not always recognize nuanced customer intent<\/span><\/li>\n<\/ul>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/self-customer-service\/\">Read also: 6 Ways AI is Changing Self Customer Service For Good<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Good_Examples_of_eCommerce_AI_Chatbots\"><\/span><span style=\"color: #339966;\"><strong>Good E<\/strong><strong>xamples of <\/strong><strong>eCommerce AI Chatbots<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><a href=\"https:\/\/www.datagrid.com\/\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">AI agents for business automation<\/a> and AI chatbots have several use cases in eCommerce, and reports from Invesp reveal that more than <a href=\"https:\/\/www.invespcro.com\/blog\/chatbots-customer-service\/\">67% of consumers worldwide<\/a> have used a chatbot for customer support in the past year. And currently, more businesses are adopting its use for several purposes.<\/p>\n<p>Here are some AI chatbot examples from successful <a href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-brands\/\">eCommerce brands<\/a>:<\/p>\n<h3><span style=\"color: #993300;\"><strong>1. Lego<\/strong><\/span><\/h3>\n<p><a href=\"https:\/\/www.lego.com\/en-us\">Lego<\/a> uses a Facebook Messenger chatbot, Ralph, to create pleasant shopping experiences by helping customers find their desired products and appropriate gift recommendations. The chatbot uses simple questions and prompts to understand customers\u2019 preferences, suggest relevant gift ideas, and direct them to the shopping cart where they can complete the purchase.<\/p>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Lego_Ralph_Facebook_Messenger_Ch.jpg\"><img decoding=\"async\" class=\"aligncenter wp-image-47489 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Lego_Ralph_Facebook_Messenger_Ch.jpg\" alt=\"Lego chatbot\" width=\"1200\" height=\"436\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Lego_Ralph_Facebook_Messenger_Ch.jpg 1200w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Lego_Ralph_Facebook_Messenger_Ch-300x109.jpg 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Lego_Ralph_Facebook_Messenger_Ch-1024x372.jpg 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Lego_Ralph_Facebook_Messenger_Ch-768x279.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a><\/p>\n<p>James Poulter, Senior Manager, Digital Consumer Engagement, at the LEGO Group, in a statement, explained the need for using chatbots:<\/p>\n<blockquote><p><span style=\"color: #008000;\"><em>\u201cWe are continuously searching for new and fun ways to engage with our consumers and shoppers. Chat Bots are increasingly being used by brands to engage with consumers in the digital space\u2026 We wanted to create a fun and easy tool to overcome a common challenge for shoppers \u2013 help them navigate through the vast LEGO portfolio and chose the perfect gift!&#8221;<\/em><\/span><\/p><\/blockquote>\n<h3><span style=\"color: #993300;\"><strong>2. Gymshark<\/strong><\/span><\/h3>\n<p><a href=\"https:\/\/us.shop.gymshark.com\/\">Gymshark<\/a> has a website chatbot that facilitates customer engagement and provides post-purchase information like order status, shipping updates, delivery details, and returns. It also offers a help center for fixing issues you may likely encounter.<\/p>\n<figure id=\"attachment_47487\" aria-describedby=\"caption-attachment-47487\" style=\"width: 722px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Gymshark-chatbot.jpg\"><img decoding=\"async\" class=\" wp-image-47487\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Gymshark-chatbot.jpg\" alt=\"Gymshark chatbot\" width=\"722\" height=\"406\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Gymshark-chatbot.jpg 1366w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Gymshark-chatbot-300x169.jpg 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Gymshark-chatbot-1024x576.jpg 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Gymshark-chatbot-768x432.jpg 768w\" sizes=\"(max-width: 722px) 100vw, 722px\" \/><\/a><figcaption id=\"caption-attachment-47487\" class=\"wp-caption-text\"><a href=\"https:\/\/us.shop.gymshark.com\/\"><em>Gymshark<\/em><\/a><\/figcaption><\/figure>\n<h3><span style=\"color: #993300;\"><strong>3. Tangerine<\/strong><\/span><\/h3>\n<p><a href=\"https:\/\/www.tangerine.ca\/en\">Tangerine<\/a> uses a simple (rule-based) chatbot to provide relevant responses to frequently asked questions about its products and services. It provides an option to send a message and a list of possible queries a customer might ask.<\/p>\n<p>This generates more follow-up answers and suggestions to funnel the customer down to the right information they need. The responses are either in English or French.<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Tangerine-chatbot.jpg\"><img decoding=\"async\" class=\"alignnone wp-image-47488 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Tangerine-chatbot-e1695216205920.jpg\" alt=\"Tangerine chatbot\" width=\"834\" height=\"444\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Tangerine-chatbot-e1695216205920.jpg 1366w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Tangerine-chatbot-e1695216205920-300x160.jpg 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Tangerine-chatbot-e1695216205920-1024x545.jpg 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/Tangerine-chatbot-e1695216205920-768x409.jpg 768w\" sizes=\"(max-width: 834px) 100vw, 834px\" \/><\/a><br \/>\n<a href=\"https:\/\/www.tangerine.ca\/en\"><em>Tangerine<\/em><\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Wrap_Up\"><\/span><span style=\"color: #339966;\"><strong>Wrap Up<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Integrating chatbots with your <a href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-crm\/\">eCommerce platform<\/a> can enhance your business processes, as it enables your sales, marketing, and service teams to generate <a href=\"https:\/\/www.engagebay.com\/blog\/marketing-qualified-leads\/\">qualified leads<\/a>, collect customer data, process orders, and resolve customer complaints.<\/p>\n<p>Whether using a website, mobile app, or messaging software, chatbots allow you to delight your customers with unparalleled experiences, thus enabling long-lasting relationships.<\/p>\n<p>There are several chatbots with unique functionalities. However, your choice depends on your business goals, needs, and objectives. It also depends on your eCommerce platform, as it can only function with tools that offer seamless integrations for extended capabilities.<\/p>\n<p><strong>Managing your online store and customer communication can be challenging, but with a well-suited chat tool, you can automate your workflows to eliminate time-consuming and repetitive tasks.<\/strong><\/p>\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n                    sc.async = true;\r\n                    sc.src = f;\r\n                    var m = document.getElementsByTagName(s)[0];\r\n                    m.parentNode.insertBefore(sc, m);   \r\n                })(document, 'script', '\/\/d2p078bqz5urf7.cloudfront.net\/jsapi\/ehform.js');\r\n            <\/script>\r\n            <script>\r\n                function waitForEhForms() {\r\n                    const interval = 100; \/\/ Check every 100ms\r\n                    const checkAndLoad = () => {\r\n                        const params = new URLSearchParams(window.location.search);\r\n                        const elementorPreviewParam = params.get('elementor-preview');\r\n                        if (elementorPreviewParam && typeof EhForms !== 'undefined' && typeof EhForms.loadForms === 'function') {\r\n                            EhForms.loadForms();\r\n                            console.log('EhForms.loadForms() called successfully.');\r\n                        } else {\r\n                            setTimeout(checkAndLoad, interval);\r\n                        }\r\n                    };\r\n                    checkAndLoad();\r\n                }\r\n                \/\/ Call the function\r\n                waitForEhForms();\r\n            <\/script>\r\n        <div class='engage-hub-form-embed' id='eh_form_6268678992035840' data-id='6268678992035840'><\/div>\n","protected":false},"excerpt":{"rendered":"<p>eCommerce AI chatbots are powerful solutions for enhancing engagement between businesses and customers. They are well-designed software programs with sophisticated [&hellip;]<\/p>\n","protected":false},"author":42,"featured_media":47841,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[8218,3445],"tags":[8786,6715,8787,8788,8784,8785],"class_list":["post-47440","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ecommerce","category-service","tag-ai-chatbots","tag-chatbots","tag-chatbots-in-ecommerce","tag-ecommerce-ai-chat-tools","tag-ecommerce-ai-chatbots","tag-ecommerce-chatbots"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.3 (Yoast SEO v25.3.1) - 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