{"id":49469,"date":"2023-11-03T13:35:35","date_gmt":"2023-11-03T13:35:35","guid":{"rendered":"https:\/\/www.engagebay.com\/blog\/?p=49469"},"modified":"2025-08-08T14:17:12","modified_gmt":"2025-08-08T14:17:12","slug":"ecommerce-marketing-guide","status":"publish","type":"post","link":"https:\/\/www.engagebay.com\/blog\/ecommerce-marketing-guide\/","title":{"rendered":"Winning in a Competitive World: eCommerce Marketing 101"},"content":{"rendered":"<p><span data-preserver-spaces=\"true\">You can&#8217;t imagine last-minute holiday shopping without eCommerce sites these days, can you? Its convenience is simply unmatched, with <\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.statista.com\/statistics\/568684\/e-commerce-website-visit-and-orders-by-device\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">63% of online purchases<\/span><\/a><span data-preserver-spaces=\"true\"> happening on mobile devices. Since the pandemic, eCommerce has been on an unstoppable growth trajectory. If you\u2019re looking to get into eCommerce yourself, there\u2019s no better time than this.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">However, be warned: eCommerce is very competitive, and getting traffic to your store won\u2019t be easy. <\/span><span data-preserver-spaces=\"true\">Unless you\u2019re spot-on with your eCommerce marketing, that is. It can take a few hits and misses to get right. The key is to keep testing and optimizing. <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">To speed you along your path to eCommerce success, we\u2019ve put together a comprehensive guide on how to build a solid funnel using various types of eCommerce marketing. We\u2019ll also discuss how you can use eCommerce marketing automation to reach your best customers and win them over.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Ready to get started? Let\u2019s go.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-marketing-guide\/#What_is_eCommerce_Marketing\" >What is eCommerce Marketing?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-marketing-guide\/#Are_Digital_Marketing_and_eCommerce_Marketing_the_Same_Thing\" >Are Digital Marketing and eCommerce Marketing the Same Thing?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-marketing-guide\/#What_Are_the_Benefits_of_eCommerce_Marketing\" >What Are the Benefits of eCommerce Marketing?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-marketing-guide\/#Setting_Goals_for_eCommerce_Marketing\" >Setting Goals for eCommerce Marketing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-marketing-guide\/#What_are_the_Key_eCommerce_Marketing_Channels_in_2023\" >What are the Key eCommerce Marketing Channels in 2023?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-marketing-guide\/#How_Does_the_eCommerce_Marketing_Funnel_Work\" >How Does the eCommerce Marketing Funnel Work?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-marketing-guide\/#Can_eCommerce_Marketing_Automation_Optimize_Funnel_Performance\" >Can eCommerce Marketing Automation Optimize Funnel Performance?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-marketing-guide\/#What_are_Some_Proven_Marketing_Automation_Tools_for_eCommerce\" >What are Some Proven Marketing Automation Tools for eCommerce?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-marketing-guide\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n\n<h2><span class=\"ez-toc-section\" id=\"What_is_eCommerce_Marketing\"><\/span><span style=\"color: #339966;\"><strong>What is eCommerce Marketing?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">In a nutshell, eCommerce marketing attracts buyers to your online store \u2013 notice we didn\u2019t say website. This is because an eCommerce store is much more than your average website. <a href=\"https:\/\/www.engagebay.com\/blog\/best-ecommerce-stores\/\">eCommerce stores<\/a> let shoppers browse products, compare prices, add them to their cart, and check out.&nbsp;<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">But first, you must ensure it comes up when shoppers search for the kind of products you sell. eCommerce marketing uses strategies like product pages, price comparison tools, paid ads, <a href=\"https:\/\/www.engagebay.com\/blog\/drip-campaign-examples\/\">drip emails<\/a>, and push notifications to attract, engage, and convert.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">That\u2019s not all. eCommerce marketing keeps the conversation going even after the first purchase. It pushes contextual recommendations for related products into <a href=\"https:\/\/www.engagebay.com\/blog\/confirmation-email-examples\/\">order confirmation emails<\/a> and shipping alerts. This can open up upsell and cross-sell opportunities if you play your cards right. <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Add elements like <a href=\"https:\/\/www.engagebay.com\/blog\/email-newsletters-with-templates\/\">email newsletters<\/a> and how-to articles to the mix, and you have a compelling value proposition &#8211; one that customers will find hard to resist.<\/span><\/p>\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n                    sc.async = true;\r\n                    sc.src = f;\r\n                    var m = document.getElementsByTagName(s)[0];\r\n                    m.parentNode.insertBefore(sc, m);   \r\n                })(document, 'script', '\/\/d2p078bqz5urf7.cloudfront.net\/jsapi\/ehform.js');\r\n            <\/script>\r\n            <script>\r\n                function waitForEhForms() {\r\n                    const interval = 100; \/\/ Check every 100ms\r\n                    const checkAndLoad = () => {\r\n                        const params = new URLSearchParams(window.location.search);\r\n                        const elementorPreviewParam = params.get('elementor-preview');\r\n                        if (elementorPreviewParam && typeof EhForms !== 'undefined' && typeof EhForms.loadForms === 'function') {\r\n                            EhForms.loadForms();\r\n                            console.log('EhForms.loadForms() called successfully.');\r\n                        } else {\r\n                            setTimeout(checkAndLoad, interval);\r\n                        }\r\n                    };\r\n                    checkAndLoad();\r\n                }\r\n                \/\/ Call the function\r\n                waitForEhForms();\r\n            <\/script>\r\n        <div class='engage-hub-form-embed' id='eh_form_5161654467690496' data-id='5161654467690496'><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Are_Digital_Marketing_and_eCommerce_Marketing_the_Same_Thing\"><\/span><span style=\"color: #339966;\"><strong>Are Digital Marketing and eCommerce Marketing the Same Thing?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">Wait a minute! Aren\u2019t eCommerce strategies also used in digital marketing? eCommerce marketing is a subset of digital marketing. It may share some of the same objectives as digital marketing, like brand awareness and customer education. But they have their differences.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\"><a href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-marketing\/\">eCommerce marketing strategies<\/a> focus a lot more on sales and revenue generation. Think about it. As customers search for more options &#8211; last-minute shoppers, for example &#8211; eCommerce marketing targets them with relevant offers on the right channels to drive growth. <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">On the other hand, digital marketing is more about building relationships and nurturing. Selling is not the primary objective.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">A quick look at the KPIs of digital and eCommerce marketing and the difference between the two becomes clear. While digital marketing KPIs are more broad-based, <a href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-analytics\/\">eCommerce KPIs<\/a> prioritize revenue and attribution. Before we look at the KPIs in some detail, let\u2019s consider why eCommerce marketing is worth investing in.<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/b2b-ecommerce-strategy\/\">Read also: Advanced B2B eCommerce Strategies to Drive Growth in 2024<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_Are_the_Benefits_of_eCommerce_Marketing\"><\/span><span style=\"color: #339966;\"><strong>What Are the Benefits of eCommerce Marketing?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">From social commerce to voice search, the eCommerce landscape is changing fast, and so are <a href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-customer-expectations\/\">customer expectations<\/a>. eCommerce marketing allows marketers to address customer needs and create new growth opportunities proactively. It delivers the following benefits.<\/span><\/p>\n<h3><span style=\"color: #993300;\" data-preserver-spaces=\"true\">1. Effective targeting<\/span><\/h3>\n<p><span data-preserver-spaces=\"true\"> Targeting niche audiences \u2013 people with unmet needs &#8211; based on demographics and interests is a key growth area for brands. eCommerce marketing uses data to track shopping activity, identify intent, and <a href=\"https:\/\/www.engagebay.com\/blog\/email-sequence-personalization\/\">personalize messages<\/a> to suit different needs. This drives engagement and conversion.<\/span><\/p>\n<h3><strong><span style=\"color: #993300;\" data-preserver-spaces=\"true\">2. Greater flexibility<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">Unlike traditional advertising, eCommerce campaigns can be adapted or changed rapidly based on real-time performance. You can better respond to changing customer expectations, increasing the chances of conversion.<\/span><\/p>\n<figure id=\"attachment_49473\" aria-describedby=\"caption-attachment-49473\" style=\"width: 725px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-49473 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/10\/omniaretail_linkedin_blog_post_where_ecommerce_budget_spent_Infographic_piechart.jpg\" alt=\"eCommerce marketing budget \" width=\"725\" height=\"399\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/10\/omniaretail_linkedin_blog_post_where_ecommerce_budget_spent_Infographic_piechart.jpg 1600w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/10\/omniaretail_linkedin_blog_post_where_ecommerce_budget_spent_Infographic_piechart-300x165.jpg 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/10\/omniaretail_linkedin_blog_post_where_ecommerce_budget_spent_Infographic_piechart-1024x563.jpg 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/10\/omniaretail_linkedin_blog_post_where_ecommerce_budget_spent_Infographic_piechart-768x422.jpg 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/10\/omniaretail_linkedin_blog_post_where_ecommerce_budget_spent_Infographic_piechart-1536x845.jpg 1536w\" sizes=\"(max-width: 725px) 100vw, 725px\" \/><figcaption id=\"caption-attachment-49473\" class=\"wp-caption-text\"><a href=\"https:\/\/www.omniaretail.com\/blog\/ai-ads-pricing-beyond-marketing-budgets\"><em>Source<\/em><\/a><\/figcaption><\/figure>\n<h3><strong><span style=\"color: #993300;\" data-preserver-spaces=\"true\">3. Cost saving<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\"> Many eCommerce marketing channels like email and social are free, while the cost of paid ads depends on their results. This makes them much cheaper than, say, billboards or TV advertising.<\/span><\/p>\n<h3><strong><span style=\"color: #993300;\" data-preserver-spaces=\"true\">4. Interactive tech<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\"> If the popularity of influencer marketing or voice search is anything to go by, eCommerce marketing has a greater pull factor than traditional advertising. As an eCommerce marketer, you have more options in your toolkit to attract and engage shoppers.<\/span><\/p>\n<h3><strong><span style=\"color: #993300;\" data-preserver-spaces=\"true\">5. Measurable results<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\"> Whether you sell on eCommerce marketplaces or your store, you can track metrics and KPIs in real time to optimize campaigns. This saves time and money when trying out new <a href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-marketing-ideas\/\">eCommerce marketing ideas<\/a>.<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/ai-ecommerce-email-marketing\/\">Read also: How AI is Revolutionizing eCommerce Email Marketing<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Setting_Goals_for_eCommerce_Marketing\"><\/span><span style=\"color: #339966;\"><strong>Setting Goals for eCommerce Marketing<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">A Key Performance Indicator (KPI) is a quantifiable measure of performance. In the context of eCommerce marketing, a goal-based approach helps you align resources and activities to drive growth. Here are some of the top eCommerce marketing KPIs.<\/span><\/p>\n<h3><span style=\"color: #993300;\"><strong>1. Conversion rate<\/strong><\/span><\/h3>\n<p><span data-preserver-spaces=\"true\"> This measures the number of visitors that performed a desired action on your site. This might include signing up for a newsletter, purchasing a product, etc.<\/span><\/p>\n<p style=\"padding-left: 40px;\"><em>Conversion rate = (Number of conversions\/number of visitors) X 100<\/em><\/p>\n<h3><strong><span style=\"color: #993300;\" data-preserver-spaces=\"true\">2. Average order value<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\"> This metric tells you how much a customer spends on average every time they make a purchase.<\/span><\/p>\n<p style=\"padding-left: 40px;\"><em>Average order value = total revenue\/number of orders<\/em><\/p>\n<h3><strong><span style=\"color: #993300;\" data-preserver-spaces=\"true\">3. Customer acquisition cost<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\"> This is how much you spend on advertising to acquire a new customer. It tells you how effective your marketing campaign has been.<\/span><\/p>\n<p style=\"padding-left: 40px;\"><em>Customer acquisition cost = Total marketing and sales costs\/number of new customers acquired<\/em><\/p>\n<h3><strong><span style=\"color: #993300;\" data-preserver-spaces=\"true\">4. Customer lifetime value<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\"> It\u2019s the total revenue potential of a given customer across their journey with your brand.<\/span><\/p>\n<p style=\"padding-left: 40px;\"><em>Customer Lifetime Value = (Average Order Value) X (Average Purchase Frequency) X (Average Customer Lifespan)<\/em><\/p>\n<h3><strong><span style=\"color: #993300;\" data-preserver-spaces=\"true\">5. Cart abandonment rate<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\"> This measures the percentage of transactions where customers didn\u2019t complete their check-out.<\/span><\/p>\n<p style=\"padding-left: 40px;\"><em>Cart Abandonment Rate = (Number of abandoned carts\/number of carts created) X 100<\/em><\/p>\n<h3><span style=\"color: #993300;\"><strong>6. Return on investment&nbsp;<\/strong><\/span><\/h3>\n<p><span data-preserver-spaces=\"true\">It measures the total revenue generated relative to the marketing costs.<\/span><\/p>\n<p style=\"padding-left: 40px;\"><em>ROI= (Net Profit\/Marketing Costs) X 100<\/em><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-metrics\/\">Read also: eCommerce Metrics Made Easy: How to Measure Success and Drive Growth<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_are_the_Key_eCommerce_Marketing_Channels_in_2023\"><\/span><span style=\"color: #339966;\"><strong>What are the Key eCommerce Marketing Channels in 2023?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">Here are some of the top-performing eCommerce marketing channels.<\/span><\/p>\n<h3><span style=\"color: #993300;\"><strong>1. eCommerce marketing on social media<\/strong><\/span><\/h3>\n<p><a class=\"editor-rtfLink\" href=\"https:\/\/datareportal.com\/reports\/digital-2023-united-states-of-america\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">72.5% of Americans<\/span><\/a><span data-preserver-spaces=\"true\"> were active on social media in early 2023. So, it&#8217;s the place to be for eCommerce brands. They typically share product updates, special offers, infographics, or videos to advertise their products. You can also run contests or brand hashtags. <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">But there\u2019s nothing quite like <a href=\"https:\/\/blog.powr.io\/what-is-user-generated-content-and-how-it-can-support-your-growth-strategy\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">User Generated Content<\/a> to get conversations started. Facebook, YouTube, Instagram, <a href=\"https:\/\/www.engagebay.com\/blog\/tiktok-challenges\/\">TikTok<\/a>, and Snapchat are popular with eCommerce marketers.<\/span><\/p>\n<h3><span style=\"color: #993300;\"><strong>2. Online store optimization<\/strong><\/span><\/h3>\n<p><span data-preserver-spaces=\"true\">Your eCommerce store is your digital storefront, so make sure it\u2019s designed and written to impress. That includes a prominent search bar, product reviews, FAQs, exchange and return policy, etc., for each product category. <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Don\u2019t forget to optimize the checkout page with multiple payment options, order tracking, and customer support features.<\/span><\/p>\n<h3><strong><span style=\"color: #993300;\" data-preserver-spaces=\"true\">3. Content marketing for eCommerce<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">From product descriptions and FAQ pages, content marketing makes the world of eCommerce go around. Shoppers will likely be from different time zones, particularly on <a href=\"https:\/\/www.engagebay.com\/blog\/best-ecommerce-platforms-for-startups\/\">eCommerce platforms<\/a>. <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">So, brands rely on blogs, lookbooks, buyer guides, videos, and PDF brochures to give buyers a feel of the product. These can be used to educate, convince, and convert customers throughout their journey.<\/span><\/p>\n<h3><span style=\"color: #993300;\"><strong>4. eCommerce affiliate marketing<\/strong><\/span><\/h3>\n<p><span data-preserver-spaces=\"true\">As the name suggests, affiliate marketing uses a network of partners to promote your products for a commission. Payout is usually based on performance. This makes it quite cost-effective for brands while giving them more reach.<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/selling-digital-goods\/\">Read also: The Ultimate Guide to Selling Digital Goods Online<\/a><\/p>\n<h3><strong><span style=\"color: #993300;\" data-preserver-spaces=\"true\">5. eCommerce email marketing<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">Think email marketing is losing its edge in the age of live chat and spam blockers? According to Litmus, <a href=\"https:\/\/www.engagebay.com\/blog\/email-marketing-for-ecommerce\/\">eCommerce email marketing<\/a> brings in an ROI of <\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.litmus.com\/blog\/infographic-the-roi-of-email-marketing?ic=external\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">$45 for every $1<\/span><\/a><span data-preserver-spaces=\"true\"> spent. <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Through the customer journey, eCommerce brands use different types of emails \u2013 welcome emails, <a href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-abandoned-cart-email\/\">abandoned cart emails<\/a>, product recommendations, order confirmation, shipping emails, cross-sells and up-sells, and so on.&nbsp;<\/span><\/p>\n<h3><strong><span style=\"color: #993300;\" data-preserver-spaces=\"true\">6. Product pages<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">A product page is the eCommerce equivalent of a <a href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-landing-page-examples\/\">landing page<\/a>. It puts the spotlight on specific products. Shoppers clicking on a display ad or product recommendation are usually redirected to product pages. <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">The focus is on good visuals, pricing information, features and benefits, customer reviews, and FAQs. You can also provide add-to-cart buttons, related product recommendations, and customer support links on-page.&nbsp;<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/advantages-and-disadvantages-of-ecommerce\/\">Read also: The Advantages and Disadvantages of eCommerce<\/a><\/p>\n<h3><span style=\"color: #993300;\"><strong>7. eCommerce influencer marketing<\/strong><\/span><\/h3>\n<p><span data-preserver-spaces=\"true\"><a href=\"https:\/\/www.engagebay.com\/blog\/benefits-of-influencer-marketing\/\">Influencer marketing<\/a> lets brands promote their products to the followers of celebrities or subject matter experts. These audiences are usually highly engaged and trust the influencer. Influencers come in all shapes and sizes &#8211; from micro-influencers (&gt;100,000 followers) to mega-influencers (&lt;10,000,000 followers). <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">They usually get paid in cash or receive a share of the sale revenues. Some may also settle for free branded merchandise, depending on the brand they\u2019re working with.<\/span><\/p>\n<figure id=\"attachment_49474\" aria-describedby=\"caption-attachment-49474\" style=\"width: 652px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-49474 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/10\/ac37a2fbe450d78b9f4ccdbecfdd2c00-1024x774.png\" alt=\"Omni channel eCommerce integration\" width=\"652\" height=\"493\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/10\/ac37a2fbe450d78b9f4ccdbecfdd2c00-1024x774.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/10\/ac37a2fbe450d78b9f4ccdbecfdd2c00-300x227.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/10\/ac37a2fbe450d78b9f4ccdbecfdd2c00-768x581.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/10\/ac37a2fbe450d78b9f4ccdbecfdd2c00.png 1172w\" sizes=\"(max-width: 652px) 100vw, 652px\" \/><figcaption id=\"caption-attachment-49474\" class=\"wp-caption-text\"><em><a href=\"https:\/\/www.pinterest.com\/pin\/744993963331898891\/\">Source<\/a><\/em><\/figcaption><\/figure>\n<h3><span style=\"color: #993300;\"><strong>8. eCommerce SEO marketing<\/strong><\/span><\/h3>\n<p><span data-preserver-spaces=\"true\">Search Engine Optimization increases the visibility of your website in search engine rankings. It includes on-page SEO and off-page SEO. On-page SEO optimizes the content, structure, headers, links, and other aspects to achieve this. Off-page SEO includes techniques to drive more traffic and improve brand authority. <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Search engine algorithms for Google, Yahoo, and Bing are always changing, so eCommerce brands must optimize continuously for a smooth user experience.<\/span><\/p>\n<h3><strong><span style=\"color: #993300;\" data-preserver-spaces=\"true\">9. eCommerce video marketing<\/span><\/strong><\/h3>\n<p>About <a class=\"editor-rtfLink\" href=\"https:\/\/datareportal.com\/reports\/digital-2023-deep-dive-trends-in-online-video-preferences\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">26.4%<\/span><\/a><span data-preserver-spaces=\"true\"> of working-age internet users watch product review videos. This makes <a href=\"https:\/\/www.engagebay.com\/blog\/17-tips-video-marketing-success\/\">video marketing<\/a> the perfect medium for eCommerce brands to deliver interactive shopping experiences. <a href=\"https:\/\/tagembed.com\/blog\/shoppable-video-platforms\/\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">Shoppable videos<\/a> and live streams are two great examples of this.<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-market-research\/\">Read also: How to Conduct eCommerce Market Research in 2024<\/a><\/p>\n<h3><strong><span style=\"color: #993300;\" data-preserver-spaces=\"true\">10. eCommerce performance marketing<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">PPC advertising uses paid ads to drive traffic to your store and increase conversion. Google Ads, Facebook ads, and Amazon ads are some examples of PPC advertising. There are several PPC tools you can use for creating targeted ad campaigns, product listings, <a href=\"https:\/\/www.octoboard.com\/ppc-analytics\/collect-data\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">data collection<\/a> processes, PPC data analysis etc.&nbsp;<\/span><\/p>\n<p>Leveraging <a href=\"https:\/\/www.inbeat.co\/articles\/top-performance-marketing-agencies\/\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">performance marketing solutions<\/a> can help streamline these efforts by providing comprehensive tools for campaign optimization, real-time analytics, and ROI tracking.<\/p>\n<p><span data-preserver-spaces=\"true\">They come with market research, competitor intelligence, and data analytics to help you plan and execute paid ad campaigns.<\/span><\/p>\n<h3><strong><span style=\"color: #993300;\" data-preserver-spaces=\"true\">11. Loyalty and rewards programs<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\"><a href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-brands\/\">eCommerce brands<\/a> like Amazon credit a lot of their growth to loyalty and rewards programs. These programs are aimed at driving repeat purchases and customer retention. Points-based programs, tier-based programs, and cashback programs are some of the most common eCommerce loyalty and rewards programs.<\/span><\/p>\n<h3><strong><span style=\"color: #993300;\" data-preserver-spaces=\"true\">12. SMS marketing<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">SMS marketing is using SMS or text messages to customers\u2019 mobile phones. It\u2019s been proven to have much better open rates than email marketing. eCommerce brands use <a href=\"https:\/\/www.engagebay.com\/marketing\/sms-marketing\">SMS marketing<\/a> to spread the word about offers and discounts, send order confirmations, product recommendations, loyalty program alerts, or collect customer feedback.<\/span><\/p>\n<h3><strong><span style=\"color: #993300;\" data-preserver-spaces=\"true\">13. Live chat<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">eCommerce brands can now answer customer queries while they\u2019re on the checkout page, thanks to <a href=\"https:\/\/www.engagebay.com\/service\/free-live-chat-software\">live chat<\/a>. This can help overcome the nagging problem of cart abandonment. If you have a small team, chatbots can be the perfect solution.<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-email-marketing-examples\/\">Read also: eCommerce Email Marketing Simplified: 15 Examples + Tips<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_Does_the_eCommerce_Marketing_Funnel_Work\"><\/span><span style=\"color: #339966;\"><strong>How Does the eCommerce Marketing Funnel Work?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">The eCommerce marketing funnel visualizes the typical &#8216;journey&#8217; of an online shopper from first visit to checkout. It helps marketers understand what channels customers use and what they need and identify how best to educate, inform, and convert them.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">The typical <a href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-sales-funnels\/\">eCommerce funnel<\/a> has four main stages \u2013 awareness, consideration, purchase, and post-purchase.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Let&#8217;s take a look at the different funnel stages in detail.<\/span><\/p>\n<h3><span style=\"color: #993300;\"><strong>1. Awareness<\/strong><\/span><\/h3>\n<p><span data-preserver-spaces=\"true\">Since the prospect is visiting your website for the first time, they may or may not know what products you&#8217;re selling. At this stage, the goal is to introduce your brand with helpful content like informative blogs, landing pages, social media, etc. <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">The key channels eCommerce brands use here are pay-per-click ads, SEO, <a href=\"https:\/\/www.engagebay.com\/blog\/content-marketing-automation-guide\/\">content marketing<\/a>, and social media marketing.<\/span><\/p>\n<h3><strong><span style=\"color: #993300;\" data-preserver-spaces=\"true\">2. Consideration<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\"> By now, the prospect is keenly comparing one or more <a href=\"https:\/\/www.engagebay.com\/blog\/product-landing-pages\/\">product pages<\/a>, reading how-to content, subscribing to email newsletters, or free trials to decide if they should buy. Discovery turns into purposeful evaluation. <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Marketers focus on calculators, product descriptions, case studies, webinars or consultations, price comparisons, feature reviews, etc. The goal is to appeal to the prospects buying motives and move them toward a sale.<\/span><\/p>\n<h3><span style=\"color: #993300;\"><strong>3. Purchase<\/strong><\/span><\/h3>\n<p><span data-preserver-spaces=\"true\"> At this stage, the prospect has decided to buy one or more products. They add items to their shopping cart and enter check-out. But not everyone goes on to confirm their purchase. This is the stage where you\u2019d see carts getting abandoned. <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Brands use special offers and product recommendations to incentivize purchases. Those that do complete checkout go to the post-purchase stage.<\/span><\/p>\n<h3><strong><span style=\"color: #993300;\" data-preserver-spaces=\"true\">4. Post-purchase<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\"> The post-purchase stage sees the focus shift once again to nurturing. For example, how-to content, <a href=\"https:\/\/www.engagebay.com\/blog\/upselling-techniques\/\">upsell offers<\/a>, loyalty programs, etc. The goal is to help customers get the most out of their purchases and drive repeat sales. Leverage <a href=\"https:\/\/www.engagebay.com\/blog\/five-star-reviews\/\">customer reviews<\/a>, testimonials, and user-generated content to attract more traffic.<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/email-marketing-strategies-examples\/\">Read also: 10 Examples of Email Marketing Strategies That Work<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Can_eCommerce_Marketing_Automation_Optimize_Funnel_Performance\"><\/span><span style=\"color: #339966;\"><strong>Can eCommerce Marketing Automation Optimize Funnel Performance?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">The short answer is yes. Marketing automation tools provide ready-to-use workflows, templates, and user guides to help you cater to every touch point and funnel stage. If you face any of the following challenges, marketing automation can help solve them.<\/span><\/p>\n<h3><span style=\"color: #993300;\"><strong>1. Lead capture<\/strong><\/span><\/h3>\n<p><span data-preserver-spaces=\"true\"> Using spreadsheets to track and organize leads is time-consuming. Instead, use automated lead capture forms across websites, social media, email, and other channels. <a href=\"https:\/\/www.engagebay.com\/marketing\/web-forms\">EngageBay\u2019s smart lead forms<\/a> feed all your lead data into one database.<\/span><\/p>\n<h3><span style=\"color: #993300;\"><strong>2. Automated emails<\/strong><\/span><\/h3>\n<p><span data-preserver-spaces=\"true\">Generic emails can affect how customers perceive your brand. Marketing automation can personalize them by mentioning their name, reward balance, birthdays and anniversaries, etc. Moreover, it can do this at scale across <a href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-welcome-emails\/\">welcome emails<\/a>, order confirmations, delivery tracking, order status updates, etc. <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">EngageBay\u2019s <a href=\"https:\/\/www.engagebay.com\/cold-email-templates\/\">email templates<\/a> and drag-and-drop editor make it easy to create personalized layouts and copy variations for different campaigns.<\/span><\/p>\n<h3><span style=\"color: #993300;\"><strong>3. Segmentation<\/strong><\/span><\/h3>\n<p><span data-preserver-spaces=\"true\"> Online shoppers don\u2019t appreciate irrelevant offers. You can use marketing automation to segment new prospects by pages visited, session time, and demographics into custom audiences. You can then target them with <a href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-email-personalization\/\">personalized offers<\/a> on social media and other channels.<\/span><\/p>\n<h3><strong><span style=\"color: #993300;\" data-preserver-spaces=\"true\">4. Push notifications<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">Most first-time visitors to your eCommerce store or app aren\u2019t ready to make a purchase right away. You can use trigger-based push notifications to stay top-of-mind.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\"> For example, adding items to a wish list. EngageBay lets you <a href=\"https:\/\/www.engagebay.com\/marketing\/push-notifications\">add push notifications<\/a> to web forms and landing pages to shorten the sales cycle.<\/span><\/p>\n<h3><span style=\"color: #993300;\" data-preserver-spaces=\"true\">5. Re-targeting abandoned purchases<\/span><\/h3>\n<p><span data-preserver-spaces=\"true\"> Why limit yourself to email when you can re-target abandoned carts in many different ways? Marketing automation allows you to create multi-channel <a href=\"https:\/\/www.engagebay.com\/blog\/email-retargeting\/\">retargeting campaigns<\/a>&nbsp;via email, social media, paid ads, dynamic content, and pop-up forms to drive conversions.<\/span><\/p>\n<h3><strong><span style=\"color: #993300;\" data-preserver-spaces=\"true\">6. Loyalty and reward program notifications<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\"> Marketing automation makes it easy for you to manage reward programs. It can track loyalty points and allocate rewards based on pre-defined rules. It can show notifications across your brand&#8217;s mobile app, email, website, loyalty portals, social media, etc.<\/span><\/p>\n<h3><strong><span style=\"color: #993300;\" data-preserver-spaces=\"true\">7. Re-engagement campaigns<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\">If you want to revive disengaged subscribers on your list, <a href=\"https:\/\/www.engagebay.com\/marketing\/marketing-automation\">marketing automation<\/a> can help. Based on your segmentation rules, it can run targeted win-back campaigns and phase out subscribers who don\u2019t respond.<\/span><\/p>\n<h3><strong><span style=\"color: #993300;\" data-preserver-spaces=\"true\">8. Reporting and analytics<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\"> Perhaps the biggest difference <a href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-marketing-automation\/\">eCommerce marketing automation<\/a> can make is providing tactical insights. This helps you measure performance, set clear goals, and run campaigns that drive growth.<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-best-practices\/\">Read also: 19 eCommerce Best Practices to Win Customer Confidence in 2023<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_are_Some_Proven_Marketing_Automation_Tools_for_eCommerce\"><\/span><span style=\"color: #339966;\"><strong>What are Some Proven Marketing Automation Tools for eCommerce?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">If you\u2019re a beginner, these five tools can be a great foundation for your eCommerce marketing automation stack.<\/span><\/p>\n<h3><span style=\"color: #993300;\"><strong>1. Klaviyo<\/strong><\/span><\/h3>\n<p><span data-preserver-spaces=\"true\"> Klaviyo is an email and SMS marketing tool designed especially for eCommerce. It offers customizable email templates, an advanced form builder, and advanced targeting, among other features.<\/span><\/p>\n<h3><span style=\"color: #993300;\"><strong>2. Omnisend<\/strong><\/span><\/h3>\n<p><span data-preserver-spaces=\"true\">Omnisend is another dedicated <a href=\"https:\/\/www.engagebay.com\/blog\/best-email-marketing-software-for-ecommerce\/\">eCommerce email marketing tool<\/a> with automated workflows and one-click integration with Shopify, WooCommerce, and other platforms.<\/span><\/p>\n<h3><strong><span style=\"color: #993300;\" data-preserver-spaces=\"true\">3. HubSpot<\/span><\/strong><\/h3>\n<p><span data-preserver-spaces=\"true\"> Hubspot Marketing Hub\u2019s lead management, segmentation, <a href=\"https:\/\/www.engagebay.com\/marketing\/email-marketing\">email marketing<\/a>, and other features can be customized to the needs of small and large eCommerce businesses. It\u2019s only one part of a larger ecosystem of business apps that allows you to scale with flexibility.<\/span><\/p>\n<h3><span style=\"color: #993300;\"><strong>4. EngageBay<\/strong><\/span><\/h3>\n<p><span data-preserver-spaces=\"true\">EngageBay is an all-in-one marketing, sales, and customer support platform. Its <a href=\"https:\/\/www.engagebay.com\/marketing\/ecommerce-marketing-automation\">comprehensive features<\/a> include automated forms,<a href=\"https:\/\/www.engagebay.com\/marketing\/landing-pages\"> landing page builder<\/a>, email templates, lead tracking, and A\/B testing, backed by advanced reports and analytics. EngageBay is competitively priced for all the capabilities it offers.<\/span><\/p>\n<h3><span style=\"color: #993300;\"><strong>5. Drip<\/strong><\/span><\/h3>\n<p><span data-preserver-spaces=\"true\">Drip\u2019s <a href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-email-automation\/\">email automation<\/a> and <a href=\"https:\/\/www.engagebay.com\/products\/crm\">CRM<\/a> allow eCommerce brands to segment users and deliver the right message at the right time to the right individual.<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-marketing-tools\/\">Read also: 25 Top eCommerce Marketing Tools Sure to Boost Sales in 2023<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><span style=\"color: #339966;\"><strong>Conclusion<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">Adding new tools to your eCommerce marketing automation stack can be expensive and bring diminishing returns over time. Choose a unified, all-in-one solution that integrates marketing, sales, and customer support in one place. Try EngageBay today!<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Contact us for more information, or <a href=\"https:\/\/app.engagebay.com\/signup\">sign up for free<\/a>.<\/span><\/p>\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n                    sc.async = true;\r\n                    sc.src = f;\r\n                    var m = document.getElementsByTagName(s)[0];\r\n                    m.parentNode.insertBefore(sc, m);   \r\n                })(document, 'script', '\/\/d2p078bqz5urf7.cloudfront.net\/jsapi\/ehform.js');\r\n            <\/script>\r\n            <script>\r\n                function waitForEhForms() {\r\n                    const interval = 100; \/\/ Check every 100ms\r\n                    const checkAndLoad = () => {\r\n                        const params = new URLSearchParams(window.location.search);\r\n                        const elementorPreviewParam = params.get('elementor-preview');\r\n                        if (elementorPreviewParam && typeof EhForms !== 'undefined' && typeof EhForms.loadForms === 'function') {\r\n                            EhForms.loadForms();\r\n                            console.log('EhForms.loadForms() called successfully.');\r\n                        } else {\r\n                            setTimeout(checkAndLoad, interval);\r\n                        }\r\n                    };\r\n                    checkAndLoad();\r\n                }\r\n                \/\/ Call the function\r\n                waitForEhForms();\r\n            <\/script>\r\n        <div class='engage-hub-form-embed' id='eh_form_6268678992035840' data-id='6268678992035840'><\/div>\n","protected":false},"excerpt":{"rendered":"<p>You can&#8217;t imagine last-minute holiday shopping without eCommerce sites these days, can you? 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Build a brilliant marketing funnel with this guide.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-marketing-guide\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Winning in a Competitive World: eCommerce Marketing 101\" \/>\n<meta property=\"og:description\" content=\"Poor eCommerce marketing is a key reason many new online businesses fail. 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