{"id":52068,"date":"2023-12-20T13:49:53","date_gmt":"2023-12-20T13:49:53","guid":{"rendered":"https:\/\/www.engagebay.com\/blog\/?p=52068"},"modified":"2026-02-24T14:18:49","modified_gmt":"2026-02-24T14:18:49","slug":"customer-tracking-software","status":"publish","type":"post","link":"https:\/\/www.engagebay.com\/blog\/customer-tracking-software\/","title":{"rendered":"10 Leading Customer Tracking Software for 2026 [Micro Reviews]"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">If you want to delight your customers, you need to surprise them. But how can you do that?&nbsp;<\/span><span style=\"font-weight: 400;\">Using customer tracking software, you can know your customers \u2013 where they are hanging out, their browsing behavior on your website, their pain points, etc. Customer tracking<\/span><span style=\"font-weight: 400;\"> tools can serve as a compass, guiding businesses through the complex terrain of consumer choices and interactions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this blog post, we will explore the significance of customer tracking software and provide quick reviews of some of the top customer tracking software available today.&nbsp;<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.engagebay.com\/blog\/customer-tracking-software\/#What_Is_Customer_Tracking_Software\" >What Is Customer Tracking Software?&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.engagebay.com\/blog\/customer-tracking-software\/#What_Customer_Data_Should_You_Track_With_Software\" >What Customer Data Should You Track With Software?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.engagebay.com\/blog\/customer-tracking-software\/#10_Top_Customer_Tracking_Software_to_Consider_Using_in_2026\" >10 Top Customer Tracking Software to Consider Using in 2026<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.engagebay.com\/blog\/customer-tracking-software\/#Wrap_Up\" >Wrap Up&nbsp;<\/a><\/li><\/ul><\/nav><\/div>\n\n<h2><span class=\"ez-toc-section\" id=\"What_Is_Customer_Tracking_Software\"><\/span><span style=\"color: #339966;\"><strong>What Is Customer Tracking Software?&nbsp;<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Customer tracking software is designed to help businesses collect, analyze, and <a href=\"https:\/\/www.engagebay.com\/blog\/customer-data-analytics\/\">leverage customer data<\/a> to make informed decisions. These tools offer a comprehensive view of customer interactions \u2013 from tracking website visits to monitoring purchase history.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By harnessing this information, businesses can <a href=\"https:\/\/www.engagebay.com\/blog\/crm-for-marketing\/\">personalize marketing efforts<\/a>, optimize sales strategies, and foster stronger customer relationships.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The best customer tracking software will cover every touchpoint, including emails, websites, social media platforms, customer portals, <a href=\"https:\/\/www.engagebay.com\/service\/free-live-chat-software\">live chat<\/a>, and more, to provide a unified customer experience. This ensures that all customer interactions are accounted for under one platform.&nbsp;<\/span><\/p>\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n                    sc.async = true;\r\n                    sc.src = f;\r\n                    var m = document.getElementsByTagName(s)[0];\r\n                    m.parentNode.insertBefore(sc, m);   \r\n                })(document, 'script', '\/\/d2p078bqz5urf7.cloudfront.net\/jsapi\/ehform.js');\r\n            <\/script>\r\n            <script>\r\n                function waitForEhForms() {\r\n                    const interval = 100; \/\/ Check every 100ms\r\n                    const checkAndLoad = () => {\r\n                        const params = new URLSearchParams(window.location.search);\r\n                        const elementorPreviewParam = params.get('elementor-preview');\r\n                        if (elementorPreviewParam && typeof EhForms !== 'undefined' && typeof EhForms.loadForms === 'function') {\r\n                            EhForms.loadForms();\r\n                            console.log('EhForms.loadForms() called successfully.');\r\n                        } else {\r\n                            setTimeout(checkAndLoad, interval);\r\n                        }\r\n                    };\r\n                    checkAndLoad();\r\n                }\r\n                \/\/ Call the function\r\n                waitForEhForms();\r\n            <\/script>\r\n        <div class='engage-hub-form-embed' id='eh_form_5161654467690496' data-id='5161654467690496'><\/div>\n<h2><span class=\"ez-toc-section\" id=\"What_Customer_Data_Should_You_Track_With_Software\"><\/span><strong><span style=\"color: #339966;\">What Customer Data Should You Track With Software?<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Tracking different customer data points using software involves a systematic approach to collecting and analyzing information across various touchpoints. Here&#8217;s a breakdown of how customer tracking software enables businesses to monitor and <a href=\"https:\/\/www.engagebay.com\/blog\/customer-data-guide\/\">utilize diverse customer data<\/a>.<\/span><\/p>\n<h3><span style=\"color: #993300;\"><strong>Website analytics<\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Customer tracking software captures data on the pages visited, the sequence of page navigation, and the time spent on each page. It monitors actions leading to conversions, such as form submissions, sign-ups, or purchases.<\/span><\/p>\n<h3><strong><span style=\"color: #993300;\">Behavioral tracking<\/span><\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Analyze how customers interact with web page elements, including buttons, links, and images. You can do this by tracking click-through rates. Furthermore, you can track mouse movements and generate heatmaps to visualize high-engagement areas on a webpage.<\/span><\/p>\n<h4><strong><span style=\"color: #993300;\">Email tracking<\/span><\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">Using a tracking solution, you can monitor different email marketing metrics such as how many customers open marketing or <a href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-transactional-email-optimization\/\">transactional emails<\/a>., the links customers click within emails, and more.&nbsp;<\/span><\/p>\n<h3><strong><span style=\"color: #993300;\">CRM integration<\/span><\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">A good customer tracking software can seamlessly integrate with CRM to centralize customer contact details, such as names, email addresses, and phone numbers. It also tracks and stores every customer interaction to give you a complete 360-degree profile view.&nbsp;<\/span><\/p>\n<h3><strong><span style=\"color: #993300;\">Customer journey mapping<\/span><\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">It&#8217;s crucial to identify and record every interaction a customer has with the business across channels, creating a comprehensive <a href=\"https:\/\/www.engagebay.com\/blog\/customer-journey-mapping-tools\/\">customer journey map<\/a>. At the same time, understanding where customers enter and exit the sales funnel or customer journey.<\/span><\/p>\n<h3><strong><span style=\"color: #993300;\">Social media monitoring<\/span><\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Assessing customer sentiments expressed on social media platforms along with monitoring different engagement metrics, such as counting likes, shares, comments, and other forms of interaction with social media posts.<\/span><\/p>\n<h3><strong><span style=\"color: #993300;\">eCommerce tracking<\/span><\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Record customer transactions, including items purchased, order value, and frequency. Identify instances where customers abandon their shopping carts without completing a purchase. This will allow you to run a personalized <a href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-abandoned-cart-email\/\">cart abandonment campaign<\/a> to recover lost sales.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With customer tracking software, you can set up automated responses based on customer actions, such as sending a follow-up email after a purchase. You can even automate the process of assigning scores to leads based on their interactions, helping prioritize high-value prospects.<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/lifecycle-marketing-software\/\">Read also: 12 Best Customer Lifecycle Marketing Software [Pricing, Features]<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"10_Top_Customer_Tracking_Software_to_Consider_Using_in_2026\"><\/span><span style=\"color: #339966;\"><strong>10 Top Customer Tracking Software to Consider Using in 2026<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>So, here are our top picks for software solutions that can really transform the way you approach customer tracking and management. Have a look for some quick insights.<\/p>\n<h3><span style=\"color: #993300;\"><strong>1. EngageBay&nbsp;<\/strong><\/span><\/h3>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/01\/new-custom-dashboard-images-Google-Slides-4.png\"><img decoding=\"async\" class=\"aligncenter wp-image-48963 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/01\/new-custom-dashboard-images-Google-Slides-4.png\" alt=\"Sales funnel analytics in EngageBay\" width=\"1775\" height=\"759\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/01\/new-custom-dashboard-images-Google-Slides-4.png 1775w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/01\/new-custom-dashboard-images-Google-Slides-4-300x128.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/01\/new-custom-dashboard-images-Google-Slides-4-1024x438.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/01\/new-custom-dashboard-images-Google-Slides-4-768x328.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/01\/new-custom-dashboard-images-Google-Slides-4-1536x657.png 1536w\" sizes=\"(max-width: 1775px) 100vw, 1775px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.engagebay.com\/\">EngageBay<\/a> enhances your customer tracking software functionalities by unifying other aspects of business activities into a single platform. It offers an all-in-one comprehensive platform that streamlines marketing, sales, and customer service processes.<\/span><\/p>\n<h4><span style=\"color: #666699;\"><strong>Features<\/strong><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><b>Comprehensive tracking tools:<\/b><span style=\"font-weight: 400;\"> It monitors and analyzes diverse customer interactions, including website visits, email engagements, and social media interactions. This ensures a holistic understanding of customer behavior.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Marketing automation:<\/b><span style=\"font-weight: 400;\"> Empowers users to create highly personalized campaigns based on individual customer behavior. This includes automated responses triggered by specific actions.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Sales CRM:<\/b><span style=\"font-weight: 400;\"> Facilitates tracking of leads and deals seamlessly through the <a href=\"https:\/\/www.engagebay.com\/blog\/sales-pipeline-stages\/\">sales pipeline<\/a>.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Helpdesk and customer support:<\/b><span style=\"font-weight: 400;\"> Provide efficient customer support with integrated ticketing and knowledge base.<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"color: #666699;\">Pros<\/span><\/strong><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Affordable pricing for small to medium-sized businesses<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">User-friendly interface with robust automation capabilities<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"color: #666699;\">Cons<\/span><\/strong><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Limited third-party integrations compared to some competitors<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"color: #666699;\">Pricing<\/span><\/strong><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/11\/chrome-capture-2022-10-16-4.png\"><img decoding=\"async\" class=\"size-full wp-image-31820\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/11\/chrome-capture-2022-10-16-4.png\" alt=\"EngageBay All-in-one CRM pricing\" width=\"1295\" height=\"486\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/11\/chrome-capture-2022-10-16-4.png 1295w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/11\/chrome-capture-2022-10-16-4-300x113.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/11\/chrome-capture-2022-10-16-4-1024x384.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/11\/chrome-capture-2022-10-16-4-768x288.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/11\/chrome-capture-2022-10-16-4-595xh.png 595w\" sizes=\"(max-width: 1295px) 100vw, 1295px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">EngageBay offers four pricing plans. It&#8217;s<\/span><b> free<\/b><span style=\"font-weight: 400;\"> for up to 250 contacts, and you also get access to customer tracking features like lead grabbers, <a href=\"https:\/\/www.engagebay.com\/products\/crm\">CRM<\/a>, help desk, etc.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For $12.74 per user per month, you can opt for its<\/span><b> Basic<\/b><span style=\"font-weight: 400;\"> plan. You get lead scoring, tag manager, social suite, 3rd party integration, etc.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The <\/span><b>Growth<\/b><span style=\"font-weight: 400;\"> plan is the best choice if you are a medium-sized business. It includes advanced features such as call records, site messages, custom domain, and more.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The <\/span><b>Pro<\/b><span style=\"font-weight: 400;\"> plan starts at $101.99 per user per month and comes with advanced functionalities like web analytics, proposal analytics, custom reporting, and more.&nbsp;<\/span><\/p>\n<h3><strong><span style=\"color: #993300;\">2. HubSpot<\/span><\/strong><\/h3>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/11\/Hubspot1.png\"><img decoding=\"async\" class=\"aligncenter wp-image-49796 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/11\/Hubspot1.png\" alt=\"Hubspot Marketing Automation\" width=\"1341\" height=\"629\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/11\/Hubspot1.png 1341w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/11\/Hubspot1-300x141.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/11\/Hubspot1-1024x480.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/11\/Hubspot1-768x360.png 768w\" sizes=\"(max-width: 1341px) 100vw, 1341px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.hubspot.com\/?hubs_content=www.hubspot.com%2Fproducts%2Fcms&amp;hubs_content-cta=logo-utility-nav\">HubSpot<\/a> is a widely-used customer tracking and CRM solution, known for its powerful features in marketing, sales, and customer service. It provides a unified platform that empowers businesses to streamline their operations and enhance customer relationships.<\/span><\/p>\n<h4><span style=\"color: #666699;\"><strong>Features<\/strong><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><b>HubSpot CRM:<\/b><span style=\"font-weight: 400;\"> It centralizes customer data and monitors and analyzes customer interactions that help gain insights into engagement patterns and preferences.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Marketing hub<\/b><span style=\"font-weight: 400;\">: Enables you to create targeted campaigns, measure the effectiveness of marketing efforts, and adapt strategies accordingly.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Sales hub:<\/b><span style=\"font-weight: 400;\"> You can manage leads and <a href=\"https:\/\/www.engagebay.com\/blog\/sales-analysis-software\/\">track sales activities<\/a>, ensuring that teams stay organized and focused on strategic goals.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Service hub:<\/b><span style=\"font-weight: 400;\"> Streamlines support processes and provides excellent customer service with ticketing and knowledge base.<\/span><\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><strong>Pros<\/strong><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Robust CRM with extensive features<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Integration with a vast marketplace for additional tools<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"color: #666699;\">Cons<\/span><\/strong><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.engagebay.com\/blog\/hubspot-pricing\/\">Higher pricing<\/a> compared to some alternatives<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"color: #666699;\">Pricing<\/span><\/strong><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-11.14.39\u202fAM.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-52071\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-11.14.39\u202fAM.png\" alt=\"hubspot customer tracking pricing\" width=\"2116\" height=\"1028\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-11.14.39\u202fAM.png 2116w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-11.14.39\u202fAM-300x146.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-11.14.39\u202fAM-1024x497.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-11.14.39\u202fAM-768x373.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-11.14.39\u202fAM-1536x746.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-11.14.39\u202fAM-2048x995.png 2048w\" sizes=\"(max-width: 2116px) 100vw, 2116px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">HubSpot is an ideal solution for large enterprises or individuals. However, it can get a bit costly for small or growing businesses.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Its <\/span><b>Free<\/b><span style=\"font-weight: 400;\"> plan offers a vast range of marketing, sales, and service management tools.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With its<\/span><b> Starters<\/b><span style=\"font-weight: 400;\"> plan, you get free tools with increased limits, forms, live chat, landing pages, email marketing, and more. It costs $18 per month.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The next up is <\/span><b>Professional, <\/b><span style=\"font-weight: 400;\">with a steep price of $800 per month, and you get functionalities like custom reporting, omnichannel <a href=\"https:\/\/www.engagebay.com\/marketing\/marketing-automation\">marketing automation<\/a>, campaign reporting, social media, and more.&nbsp;<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/is-hubspot-free\/\">Read also: Is HubSpot CRM Free? An Unbiased Guide (with User Reviews)<\/a><\/p>\n<h3><strong><span style=\"color: #993300;\">3. Zoho CRM<\/span><\/strong><\/h3>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-1.43.58\u202fPM.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-52081\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-1.43.58\u202fPM.png\" alt=\"zoho crm customer tracking\" width=\"2842\" height=\"1396\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-1.43.58\u202fPM.png 2842w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-1.43.58\u202fPM-300x147.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-1.43.58\u202fPM-1024x503.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-1.43.58\u202fPM-768x377.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-1.43.58\u202fPM-1536x754.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-1.43.58\u202fPM-2048x1006.png 2048w\" sizes=\"(max-width: 2842px) 100vw, 2842px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.zoho.com\/en-in\/crm\/\">Zoho CRM<\/a> is a robust customer tracking software tailored to meet the diverse needs of various businesses. Offering a comprehensive suite of features, Zoho CRM empowers organizations to centralize customer information, <a href=\"https:\/\/www.engagebay.com\/blog\/sales-automation-process\/\">automate sales processes<\/a>, and customize workflows, all within a seamlessly integrated environment.<\/span><\/p>\n<h4><span style=\"color: #666699;\"><strong>Features<\/strong><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><b>Contact management:<\/b><span style=\"font-weight: 400;\"> Centralizes customer contact details and tracks interactions across all channels to provide a seamless customer experience.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Sales automation:<\/b><span style=\"font-weight: 400;\"> Keeps track of all sales deals and interactions, and ensures automatic follow-up to ensure no leads are missed.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Workflow management:<\/b><span style=\"font-weight: 400;\"> Customizes workflows based on customer behavior, enabling businesses to create processes aligned with their unique operational requirements.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Integration with Zoho apps:<\/b><span style=\"font-weight: 400;\"> Connects seamlessly with other Zoho tools and ensures a cohesive ecosystem for different business functions.<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"color: #666699;\">Pros<\/span><\/strong><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Affordable CRM solution with good customer tracking features<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customization options for various business needs<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"color: #666699;\">Cons<\/span><\/strong><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Advanced features are available only in higher-tier plans<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"color: #666699;\">Pricing<\/span><\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">Zoho CRM doesn&#8217;t have a free plan. However, it offers four comprehensive pricing plans to suit various business needs.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The first one is <\/span><b>Standar<\/b><span style=\"font-weight: 400;\"><strong>d<\/strong>, which starts at $14 per user per month and includes features like tracking calls and events, email insights, sales forecasting, advanced filters, etc.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Its <\/span><b>Professional<\/b><span style=\"font-weight: 400;\"> plan starts at $23 per user per month and offers additional features, such as macros, custom sales reports &amp; dashboards, etc.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For $40 per user per month, you can opt for its <\/span><b>Enterprise<\/b><span style=\"font-weight: 400;\"> plan. Some of its advanced functionalities include data entry wizards, multiple scoring rules, etc.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Lastly, its <\/span><b>Ultimate<\/b><span style=\"font-weight: 400;\"> plan is available for $52 per user per month, and you get access to all its advanced analytics features.&nbsp;<\/span><\/p>\n<h3><span style=\"color: #993300;\"><strong>4. Salesforce&nbsp;<\/strong><\/span><\/h3>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Salesforce-crm.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-28859\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Salesforce-crm.png\" alt=\"Salesforce crm\" width=\"1898\" height=\"892\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Salesforce-crm.png 1898w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Salesforce-crm-300x141.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Salesforce-crm-1024x481.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Salesforce-crm-768x361.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Salesforce-crm-1536x722.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/09\/Salesforce-crm-595xh.png 595w\" sizes=\"(max-width: 1898px) 100vw, 1898px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.salesforce.com\/crm\/\">Salesforce<\/a> is a highly customizable CRM solution that offers advanced customer tracking features for businesses of all sizes. It boasts a massive community where you can learn, grow, and drive customer success in your organization.<\/span><\/p>\n<h4><span style=\"color: #666699;\"><strong>Features<\/strong><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><b>Comprehensive view:<\/b><span style=\"font-weight: 400;\"> Provides a complete 360-degree <a href=\"https:\/\/www.engagebay.com\/blog\/customer-profile\/\">customer profile<\/a> to build and sustain customer relationships.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Sales cloud:<\/b><span style=\"font-weight: 400;\"> Enables easy tracking of leads, opportunities, and sales performance from a single dashboard to make strategic decisions.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Service cloud:<\/b><span style=\"font-weight: 400;\"> Enables businesses to handle customer inquiries, manage cases, and deliver exceptional support.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Personalized campaigns:<\/b><span style=\"font-weight: 400;\"> Facilitates customer segmentation and executes personalized campaigns for maximum ROI.&nbsp;<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"color: #666699;\">Pros<\/span><\/strong><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Highly customizable for diverse business requirements<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Extensive app marketplace for additional functionality<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"color: #666699;\">Cons<\/span><\/strong><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Implementation can be complex<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"color: #666699;\">Pricing<\/span><\/strong><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/08\/salesforce-pricing.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-50674\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/08\/salesforce-pricing.png\" alt=\"salesforce-pricing\" width=\"1005\" height=\"535\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/08\/salesforce-pricing.png 1005w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/08\/salesforce-pricing-300x160.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/08\/salesforce-pricing-768x409.png 768w\" sizes=\"(max-width: 1005px) 100vw, 1005px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Salesforce pricing starts at $25 per user per month, ideal for small teams.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Its<\/span><b> Sales Professional<\/b><span style=\"font-weight: 400;\"> is priced at $80 per user per month and offers a comprehensive set of <a href=\"https:\/\/www.engagebay.com\/blog\/what-is-sales\/\">sales tools<\/a> for teams of any size.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you need service tools, you can opt for its <strong>Service Professional<\/strong>, priced the same as Sales Professional. You get a complete customer service solution for teams of any size.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Lastly, its<\/span><b> Marketing Cloud Account Engagement <\/b><span style=\"font-weight: 400;\">plan starts at $1250 per user per month and comes equipped with comprehensive marketing automation tools.&nbsp;<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/is-salesforce-a-crm\/\">Read also: Is Salesforce a CRM? A Simple, In-Depth Guide<\/a><\/p>\n<h3><span style=\"color: #993300;\"><strong>5. ActiveCampaign<\/strong><\/span><\/h3>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/11\/Activecampaign7.png\"><img decoding=\"async\" class=\"aligncenter wp-image-49801 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/11\/Activecampaign7.png\" alt=\"ActiveCampaign CRM\" width=\"1285\" height=\"619\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/11\/Activecampaign7.png 1285w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/11\/Activecampaign7-300x145.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/11\/Activecampaign7-1024x493.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/11\/Activecampaign7-768x370.png 768w\" sizes=\"(max-width: 1285px) 100vw, 1285px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.activecampaign.com\/\">ActiveCampaign<\/a> stands out as a versatile customer experience automation platform, seamlessly integrating essential features like <a href=\"https:\/\/www.engagebay.com\/marketing\/email-marketing\">email marketing<\/a>, automation, sales automation, and CRM. It caters to businesses seeking a unified platform to nurture customer relationships and drive growth.<\/span><\/p>\n<h4><span style=\"color: #666699;\"><strong>Features<\/strong><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><b>Sales engagement:<\/b><span style=\"font-weight: 400;\"> Ensures that you stay up-to-date on all deals, thus turning potential customers into paying customers.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Personalization: <\/b><span style=\"font-weight: 400;\">Enables tag segmentation to send highly, personalized messages to your customers for maximum effect.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Site tracking:<\/b><span style=\"font-weight: 400;\"> Monitors website interactions to understand customer behavior.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Performance metrics:<\/b><span style=\"font-weight: 400;\"> Gain insights into store and campaign performance and enhance your marketing strategy.<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"color: #666699;\">Pros<\/span><\/strong><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Enables personalized customer journey<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Integrates with popular third-party apps<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"color: #666699;\">Cons<\/span><\/strong><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The reporting system can be challenging to navigate at times<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"color: #666699;\">Pricing<\/span><\/strong><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/08\/activecampaign-pricing.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-50670\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/08\/activecampaign-pricing.png\" alt=\"ActiveCampaign pricing\" width=\"1103\" height=\"411\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/08\/activecampaign-pricing.png 1103w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/08\/activecampaign-pricing-300x112.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/08\/activecampaign-pricing-1024x382.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/08\/activecampaign-pricing-768x286.png 768w\" sizes=\"(max-width: 1103px) 100vw, 1103px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">This popular customer tracking software offers three pricing plans for its marketing automation and <a href=\"https:\/\/www.engagebay.com\/crm\/sales-crm\">sales CRM<\/a> bundle.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Its <\/span><b>Plus<\/b><span style=\"font-weight: 400;\"> costs $93 per month and offers features like Facebook custom audiences and lead ads, <\/span><span style=\"font-weight: 400;\">site and event tracking, automation and campaign reports, and more.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For $386 per month, you can choose its most popular plan \u2013<\/span><b> Professional<\/b><span style=\"font-weight: 400;\">. You get additional features like sentiment analysis, win probability, attribution reporting, conversions, goals, and more.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Its <\/span><b>Enterprise<\/b><span style=\"font-weight: 400;\"> plan has custom pricing and offers advanced functionalities like custom reporting, custom objects, single sign-on, and more.&nbsp;<\/span><\/p>\n<h3><span style=\"color: #993300;\"><strong>6. LiveAgent<\/strong><\/span><\/h3>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.32.33\u202fPM-1-1.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-52083\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.32.33\u202fPM-1-1.png\" alt=\"LiveAgent - customer tracking platform\" width=\"2614\" height=\"1400\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.32.33\u202fPM-1-1.png 2614w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.32.33\u202fPM-1-1-300x161.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.32.33\u202fPM-1-1-1024x548.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.32.33\u202fPM-1-1-768x411.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.32.33\u202fPM-1-1-1536x823.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.32.33\u202fPM-1-1-2048x1097.png 2048w\" sizes=\"(max-width: 2614px) 100vw, 2614px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.liveagent.com\/customer-tracking-software\/\">LiveAgent<\/a> is one of the best customer tracking software that streamlines communication, ticket management, and customer behavior tracking for a seamless support experience. You can integrate it with unlimited email addresses and phone numbers, and a customer portal to get a cohesive view of all interactions and queries under one roof.&nbsp;<\/span><\/p>\n<h4><span style=\"color: #666699;\"><strong>Features<\/strong><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><b>Multichannel communication:<\/b><span style=\"font-weight: 400;\"> Engages with customers across various channels, including email, live chat, social media, and phone.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Ticketing system:<\/b><span style=\"font-weight: 400;\"> Tracks and manages customer queries efficiently through a centralized ticketing system, ensuring no customer concern goes unaddressed.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Customer behavior tracking:<\/b><span style=\"font-weight: 400;\"> Monitors customer interactions and pain points to understand preferences and improve support.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Automation: <\/b><span style=\"font-weight: 400;\">Automates repetitive tasks and workflows to enhance efficiency in customer support.<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"color: #666699;\">Pros<\/span><\/strong><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Comprehensive multichannel support<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Real-time customer tracking capabilities<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"color: #666699;\">Cons<\/span><\/strong><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Can be a bit complex to set up and navigate<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"color: #666699;\">Pricing<\/span><\/strong><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.34.21\u202fPM.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-52084\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.34.21\u202fPM.png\" alt=\"LiveAgent pricing\" width=\"2282\" height=\"880\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.34.21\u202fPM.png 2282w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.34.21\u202fPM-300x116.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.34.21\u202fPM-1024x395.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.34.21\u202fPM-768x296.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.34.21\u202fPM-1536x592.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.34.21\u202fPM-2048x790.png 2048w\" sizes=\"(max-width: 2282px) 100vw, 2282px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">LiveAgent offers various pricing plans, starting from $9 per agent per month.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The <\/span><b>Small business<\/b><span style=\"font-weight: 400;\"> plan offers features like a customer forum, live chat button, customer portal, etc.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The <\/span><b>Medium business<\/b><span style=\"font-weight: 400;\"> plan starts at $29 per agent per month and offers additional features like Proactive chat invitations, <a href=\"https:\/\/www.engagebay.com\/blog\/call-center-crm-software\/\">call centers<\/a>, feedback buttons, etc.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For $49 per agent per month, you can choose the <\/span><b>Large business<\/b><span style=\"font-weight: 400;\"> plan and get advanced functionalities such as <a href=\"https:\/\/thedigitalprojectmanager.com\/projects\/leadership-team-management\/what-is-time-tracking\/\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">time tracking<\/a>, custom roles, Video call widgets customization, and more.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There&#8217;s also a <strong>Free<\/strong> plan with increased limits and limited functions.&nbsp;<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/zendesk-competitors\/\">Read also: 10 Competitors That Give Zendesk A Run For Its Money<\/a><\/p>\n<h3><span style=\"color: #993300;\"><strong>7. Monday.com<\/strong><\/span><\/h3>\n<p><img decoding=\"async\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/monday-1.png\" alt=\"monday.com\"><\/p>\n<p><span style=\"font-weight: 400;\">Trusted by 180,000+ customers worldwide, <a href=\"https:\/\/monday.com\/\">Monday.com<\/a> comes with an easy-to-use interface and customizable dashboard. If you&#8217;re evaluating options, you may also consider a <a href=\"https:\/\/stackby.com\/monday-dot-com-alternative\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">Monday alternative<\/a> depending on your workflow needs.<\/span><\/p>\n<h4><span style=\"color: #666699;\"><strong>Features<\/strong><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><b>Data visualization:<\/b><span style=\"font-weight: 400;\"> Offers dashboards to visually represent project data, fostering a clear overview of customer-related initiatives.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Communication hub:<\/b><span style=\"font-weight: 400;\"> Provides a centralized space for real-time communication, discussions, and file sharing related to customer-centric tasks.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Lead management:<\/b><span style=\"font-weight: 400;\"> Enables you to track, nurture, and manage all leads from a single place<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Integration capabilities:<\/b><span style=\"font-weight: 400;\"> Integrates with various tools, including CRM systems, to enhance customer tracking.<\/span><\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><strong>Pros<\/strong><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Extensive integration possibilities<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Visual project tracking enhances clarity<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"color: #666699;\">Cons<\/span><\/strong><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Some users find the layout complex&nbsp;<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"color: #666699;\">Pricing<\/span><\/strong><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.37.52\u202fPM.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-52085\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.37.52\u202fPM.png\" alt=\"monday.com pricing\" width=\"2500\" height=\"876\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.37.52\u202fPM.png 2500w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.37.52\u202fPM-300x105.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.37.52\u202fPM-1024x359.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.37.52\u202fPM-768x269.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.37.52\u202fPM-1536x538.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.37.52\u202fPM-2048x718.png 2048w\" sizes=\"(max-width: 2500px) 100vw, 2500px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Monday.com offers flexible pricing plans, starting from $10 per user per month (<\/span><b>Basic CRM<\/b><span style=\"font-weight: 400;\">). Here, you can organize all your team&#8217;s leads, contacts, and deals.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For $14 per user per month, you get <\/span><b>Standard CRM<\/b><span style=\"font-weight: 400;\"> and access to features that let you automate <a href=\"https:\/\/www.engagebay.com\/blog\/sales-process\/\">sales processes<\/a> and streamline communication.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Its <\/span><b>Pro CRM<\/b><span style=\"font-weight: 400;\"> is available for $24 per user per month and provides access to analytics to take your business to the next step.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Lastly,<\/span><b> Enterprise CRM<\/b><span style=\"font-weight: 400;\"> has custom pricing. Some of the features include <a href=\"https:\/\/www.engagebay.com\/blog\/lead-scoring-guide\/\">lead scoring<\/a>, advanced analytics, documents for sales, and more.&nbsp;<\/span><\/p>\n<h3><span style=\"color: #993300;\"><strong>8. Apptivo<\/strong><\/span><\/h3>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.38.39\u202fPM.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-52086\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.38.39\u202fPM.png\" alt=\"apptivo sales crm\" width=\"2646\" height=\"1244\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.38.39\u202fPM.png 2646w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.38.39\u202fPM-300x141.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.38.39\u202fPM-1024x481.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.38.39\u202fPM-768x361.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.38.39\u202fPM-1536x722.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.38.39\u202fPM-2048x963.png 2048w\" sizes=\"(max-width: 2646px) 100vw, 2646px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.apptivo.com\/\">Apptivo<\/a> stands out as a versatile cloud-based suite, seamlessly integrating essential business applications to streamline operations. Its comprehensive offerings include CRM, <a href=\"https:\/\/www.engagebay.com\/blog\/free-project-management-tools\/\">project management<\/a>, and help desk tools, all hosted in the cloud for easy accessibility of customer interaction.&nbsp;<\/span><\/p>\n<h4><span style=\"color: #666699;\"><strong>Features<\/strong><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><b>Contact management:<\/b><span style=\"font-weight: 400;\"> Centralizes customer data and interactions for effective relationship management.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Project management:<\/b><span style=\"font-weight: 400;\"> Allows teams to collaborate on projects directly linked to customer accounts to provide a seamless experience<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Campaign management:<\/b><span style=\"font-weight: 400;\"> Helps keep track of all leads and engage with targeted content to increase the chance of conversion.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Reporting:<\/b><span style=\"font-weight: 400;\"> Access customer data and gauge campaign performance, interactions, and optimize your strategies for maximum results.&nbsp;<\/span><\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><strong>Pros<\/strong><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Can add notes and personal information for each contact<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Easy to make and track all phone calls<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"color: #666699;\">Cons<\/span><\/strong><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Some users find it challenging to import new addresses<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"color: #666699;\">Pricing<\/span><\/strong><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.39.46\u202fPM.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-52087\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.39.46\u202fPM.png\" alt=\"apptivo pricing\" width=\"2612\" height=\"876\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.39.46\u202fPM.png 2612w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.39.46\u202fPM-300x101.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.39.46\u202fPM-1024x343.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.39.46\u202fPM-768x258.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.39.46\u202fPM-1536x515.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/12\/Screenshot-2023-12-19-at-2.39.46\u202fPM-2048x687.png 2048w\" sizes=\"(max-width: 2612px) 100vw, 2612px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Apptivo offers four pricing plans: Lite, Premium, Ultimate, and Enterprise.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dedicated to small sales teams, the<\/span><b> Lite <\/b><span style=\"font-weight: 400;\">plan starts at $10 per user per month and provides tools to manage deals and send quotes.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Its <\/span><b>Premium<\/b><span style=\"font-weight: 400;\"> plan costs $15 per user per month and is ideal for growing teams. It has everything you need in a customer tracking tool, such as intelligence and reports, email sequence builder, etc.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The<\/span><b> Ultimate<\/b><span style=\"font-weight: 400;\"> plan comes at $20 per user per month, suitable for large teams that need automation and integrations.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Best for large businesses, the <\/span><b>Enterprise<\/b><span style=\"font-weight: 400;\"> plan offers features with increased limits to suit a big team.&nbsp;<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/link-tracking-tools\/\">Read also: 6 Best Link Tracking Tools for Campaign Management<\/a><\/p>\n<h3><span style=\"color: #993300;\"><strong>9. Keap<\/strong><\/span><\/h3>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/10\/chrome-capture-2022-9-14-9.png\"><img decoding=\"async\" class=\"size-full wp-image-30137\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/10\/chrome-capture-2022-9-14-9.png\" alt=\"Keap customer support platform\" width=\"1324\" height=\"586\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/10\/chrome-capture-2022-9-14-9.png 1324w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/10\/chrome-capture-2022-9-14-9-300x133.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/10\/chrome-capture-2022-9-14-9-1024x453.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/10\/chrome-capture-2022-9-14-9-768x340.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/10\/chrome-capture-2022-9-14-9-595xh.png 595w\" sizes=\"(max-width: 1324px) 100vw, 1324px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.apptivo.com\/\">Keap<\/a>, formerly known as Infusionsoft, is a customer tracking platform designed to simplify customer management and lead nurturing. By seamlessly combining essential customer relationship tools with robust marketing automation features, Keap empowers businesses to forge meaningful connections with their audience and efficiently convert leads into loyal customers.<\/span><\/p>\n<h4><span style=\"color: #666699;\"><strong>Features<\/strong><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><b>Contact management:<\/b><span style=\"font-weight: 400;\"> Organizes and tracks customer details, interactions, and communication history to facilitate a holistic understanding of each customer&#8217;s journey.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Marketing automation:<\/b><span style=\"font-weight: 400;\"> Helps create automated marketing campaigns to nurture leads based on customer behavior, ensuring personalized and timely interactions throughout the customer lifecycle.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Appointment scheduling:<\/b><span style=\"font-weight: 400;\"> Enables customers to <a href=\"https:\/\/www.engagebay.com\/glossary\/appointment-scheduling\">schedule appointments<\/a> seamlessly, fostering efficient communication and promoting coordination.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Sales pipeline tracking:<\/b><span style=\"font-weight: 400;\"> Helps visualize and manage the sales pipeline for better tracking, analysis, and decision-making for improved conversion rates.<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"color: #666699;\">Pros<\/span><\/strong><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Robust reporting feature with a customizable dashboard<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Dynamic content to make the campaign better<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"color: #666699;\">Cons<\/span><\/strong><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Some users found it challenging to use&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Insufficient integration<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"color: #666699;\">Pricing<\/span><\/strong><\/h4>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/03\/keap-pricing.png\"><img decoding=\"async\" class=\"aligncenter wp-image-50813 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/03\/keap-pricing.png\" alt=\"keap pricing\" width=\"1178\" height=\"516\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/03\/keap-pricing.png 1178w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/03\/keap-pricing-300x131.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/03\/keap-pricing-1024x449.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/03\/keap-pricing-768x336.png 768w\" sizes=\"(max-width: 1178px) 100vw, 1178px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Keap offers three <a href=\"https:\/\/www.engagebay.com\/blog\/infusionsoft-keap-pricing\/\">pricing plans<\/a>: Pro, Max, and Ultimate.&nbsp;<\/span><\/p>\n<p><b>Pros<\/b><span style=\"font-weight: 400;\"> works best for small businesses looking for an all-in-one solution \u2013 costing $159 per month for up to 1,500 contacts. You get features like email marketing, sales <a href=\"https:\/\/www.engagebay.com\/blog\/workflow-automation-explained\/\">workflow automation<\/a>, lead capture and automated follow-up, lead and client management (CRM), and more.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For growing teams,<\/span><b> Max<\/b><span style=\"font-weight: 400;\"> works best. You get advanced eCommerce and reporting capabilities for $229 per month. It includes up to 2,500 contacts and costs $29 for each additional contact.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The <\/span><b>Ultimate<\/b><span style=\"font-weight: 400;\"> plan is for larger teams that need advanced workflows and powerful automation. It costs $279 per month for up to 2,500 contacts.&nbsp;<\/span><\/p>\n<h3><span style=\"color: #993300;\"><strong>10. Bitrix24<\/strong><\/span><\/h3>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/04\/Bitrix24.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-39448\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/04\/Bitrix24.png\" alt=\"Bitrix24 crm\" width=\"1268\" height=\"584\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/04\/Bitrix24.png 1268w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/04\/Bitrix24-300x138.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/04\/Bitrix24-1024x472.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/04\/Bitrix24-768x354.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/04\/Bitrix24-595xh.png 595w\" sizes=\"(max-width: 1268px) 100vw, 1268px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Designed to enhance team collaboration and customer engagement, <a href=\"https:\/\/www.bitrix24.in\/?utm_source=google&amp;utm_medium=cpc&amp;utm_campaign=16559965594-139721043732&amp;gad_source=1&amp;gclid=CjwKCAiA-P-rBhBEEiwAQEXhHyKMwftoil0WD8yHs7zeu-06f_SKpEWk03NBMtcX8N_ja8vvFFlj0hoC-YIQAvD_BwE\">Bitrix24<\/a> serves as a centralized hub for businesses seeking an all-in-one solution. It integrates CRM, project management, and communication tools in a single solution.<\/span><\/p>\n<h4><span style=\"color: #666699;\"><strong>Features<\/strong><\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><b>CRM integration:<\/b><span style=\"font-weight: 400;\"> Consolidates customer data within the CRM, providing a unified view of customer interactions.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Task and project management:<\/b><span style=\"font-weight: 400;\"> Efficiently manages tasks and projects associated with customer engagement, fostering a systematic approach to project execution.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Communication hub:<\/b><span style=\"font-weight: 400;\"> Facilitates seamless team collaboration and customer communication through features like chat, video calls, and file sharing.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Automation and workflows:<\/b><span style=\"font-weight: 400;\"> Creates automated processes to manage customer data and interactions seamlessly, reducing manual efforts and enhancing efficiency.<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"color: #666699;\">Pros<\/span><\/strong><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Free forever for unlimited users<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The intuitive interface makes it easy to enter customer data<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"color: #666699;\">Cons<\/span><\/strong><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Storing and uploading large-size files keeps getting interrupted&nbsp;<\/span><\/li>\n<\/ul>\n<h4><strong><span style=\"color: #666699;\">Pricing<\/span><\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">Bitrix24 provides a free plan, making it an attractive option for small teams. For users requiring additional features, paid plans start from $49 per month for five users, offering scalability to accommodate the needs of growing businesses.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are four paid plans: Basic, Standard, Professional, and Enterprise.&nbsp;<\/span><\/p>\n<p><b>Basic<\/b><span style=\"font-weight: 400;\"> is priced at $49 per month, <\/span><b>Standard <\/b><span style=\"font-weight: 400;\">costs $99 per month for up to 50 users, <\/span><b>Professional <\/b><span style=\"font-weight: 400;\">costs $199 for up to 100 users per month, and <\/span><b>Enterprise<\/b><span style=\"font-weight: 400;\"> costs $399 per month for up to 250 users.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some features are report builder, CRM analytics, client call recordings, CRM access logs, unified BI analytics, and more.&nbsp;<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/bitrix24-alternatives\/\">Read also: Bitrix24 Alternatives For Customer Engagement and Sales<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Wrap_Up\"><\/span><span style=\"color: #339966;\"><strong>Wrap Up&nbsp;<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Customer tracking software empowers you with invaluable insights that go beyond mere statistics \u2013 insights that have the potential to build a loyal community.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While each solution has its own strengths and weaknesses, <a href=\"https:\/\/www.engagebay.com\/\">EngageBay<\/a> stands out for its affordability and comprehensive feature set. That&#8217;s why 78,500 people around the world use it \ud83d\ude42<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ultimately, the choice of software depends on your specific business requirements and budget. 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