{"id":54809,"date":"2024-05-09T14:04:26","date_gmt":"2024-05-09T14:04:26","guid":{"rendered":"https:\/\/www.engagebay.com\/blog\/?p=54809"},"modified":"2026-04-06T08:03:03","modified_gmt":"2026-04-06T08:03:03","slug":"customer-segmentation-software","status":"publish","type":"post","link":"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/","title":{"rendered":"Finding the Best Customer Segmentation Software: A Detailed Analysis"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Segmentation is only effective when you have the right data. Without accurate and relevant data, your segmentation efforts might lead to misguided outcomes. For example, if you lack precise user engagement metrics, you might target power users with introductory tutorials&nbsp;despite their already extensive knowledge of your platform. In fact, <a href=\"https:\/\/www.mckinsey.com\/capabilities\/growth-marketing-and-sales\/our-insights\/the-value-of-getting-personalization-right-or-wrong-is-multiplying#:~:text=seventy%2Dsix%20percent%20get%20frustrated%20when%20this%20doesn%E2%80%99t%20happen\">76% of consumers<\/a> get frustrated when companies fail to deliver personalized interactions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It&#8217;s challenging to find a product that organizes data from different sources, such as <a href=\"https:\/\/www.engagebay.com\/blog\/10-ways-crm-can-help-create-better-email-campaigns\/\">email campaigns<\/a>, app engagement, or site interactions. Some audience segmentation tools are limited in the type of data they can collect and fail to identify the right segmentation variables, such as behavioral (engagement, customer journey stage, or usage rate).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s why in this article we\u2019ll look at:&nbsp;<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Factors to consider when choosing a customer segmentation software<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">5 best customer segmentation tools<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What features in these tools will help you with segmentation<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What is customer segmentation<\/span><\/li>\n<\/ul>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#What_is_Customer_Segmentation_Software\" >What is Customer Segmentation Software?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#Considerations_When_Choosing_Customer_Segmentation_Software\" >Considerations When Choosing Customer Segmentation Software<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#Integration\" >Integration<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#Customization\" >Customization<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#Customer_support_and_training\" >Customer support and training<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#Cost\" >Cost<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#Top_5_Customer_Segmentation_Software_and_Tools_for_2026\" >Top 5 Customer Segmentation Software and Tools for 2026<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#1_Hotjar\" >1. Hotjar<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#2_Heap\" >2. Heap<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#3_EngageBay\" >3. EngageBay<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#4_Amplitude\" >4. Amplitude<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#5_Pendo\" >5. Pendo<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#Conclusion\" >Conclusion<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#Frequently_Asked_Questions_FAQ\" >Frequently Asked Questions (FAQ)<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#What_is_a_customer_segmentation_tool\" >What is a customer segmentation tool?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#What_are_the_key_factors_to_consider_when_choosing_customer_segmentation_software\" >What are the key factors to consider when choosing customer segmentation software?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#What_are_the_best_customer_segmentation_tools\" >What are the best customer segmentation tools?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n<h2><span class=\"ez-toc-section\" id=\"What_is_Customer_Segmentation_Software\"><\/span><span style=\"color: #339966;\"><b>What is Customer Segmentation Software?<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Customer segmentation tools help you group your customers based on shared characteristics such as usage behavior, email engagement, or survey responses. This data can come from various sources, including customer transactions, interactions with the website or app, social media activity, surveys, and more.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This data can be grouped into different customer segmentation models like behavioral, demographic, psychographic, and geographic. <\/span><b>But it depends on how relevant the grouping is to your bottom line. <\/b><span style=\"font-weight: 400;\">That\u2019s why once the customer segmentation software finds patterns in your data, you can segment customers based on your goals and the nature of your products or services.&nbsp;<\/span><\/p>\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n                    sc.async = true;\r\n                    sc.src = f;\r\n                    var m = document.getElementsByTagName(s)[0];\r\n                    m.parentNode.insertBefore(sc, m);   \r\n                })(document, 'script', '\/\/d2p078bqz5urf7.cloudfront.net\/jsapi\/ehform.js');\r\n            <\/script>\r\n            <script>\r\n                function waitForEhForms() {\r\n                    const interval = 100; \/\/ Check every 100ms\r\n                    const checkAndLoad = () => {\r\n                        const params = new URLSearchParams(window.location.search);\r\n                        const elementorPreviewParam = params.get('elementor-preview');\r\n                        if (elementorPreviewParam && typeof EhForms !== 'undefined' && typeof EhForms.loadForms === 'function') {\r\n                            EhForms.loadForms();\r\n                            console.log('EhForms.loadForms() called successfully.');\r\n                        } else {\r\n                            setTimeout(checkAndLoad, interval);\r\n                        }\r\n                    };\r\n                    checkAndLoad();\r\n                }\r\n                \/\/ Call the function\r\n                waitForEhForms();\r\n            <\/script>\r\n        <div class='engage-hub-form-embed' id='eh_form_5161654467690496' data-id='5161654467690496'><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Considerations_When_Choosing_Customer_Segmentation_Software\"><\/span><span style=\"color: #339966;\"><b>Considerations When Choosing Customer Segmentation Software<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Here are some key considerations to keep in mind when choosing a customer segmentation tool.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Integration\"><\/span><span style=\"color: #993300;\"><b>Integration<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The software must integrate with various data sources, such as <a href=\"https:\/\/www.engagebay.com\/blog\/crm-marketing-automation-tools\/\">CRMs, marketing automation tools<\/a>, eCommerce platforms, and other customer data platforms.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These integrations ensure you consolidate data from different touchpoints, such as website interactions, social media interactions, customer service interactions, purchase history, and email campaigns.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This combined data will then be used to create personalized marketing campaigns. For instance, by combining transaction data with browsing behavior, you can identify and target customers interested in specific product categories with personalized emails.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Customization\"><\/span><span style=\"color: #993300;\"><b>Customization<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Each business has its own goals and different products, so the segmentation criteria are different for everyone. That\u2019s why you must look for a flexible customer segmentation tool to create customer segments based on your product, industry, goals, or other relevant factors.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whether the focus is on increasing customer retention or boosting sales in a particular product category, your segmentation tool should allow you to create customizable segments relevant to your objectives. For example, if you are focused on customer retention, you can analyze data such as usage patterns, feature adoption, and engagement levels to identify factors that contribute to user churn.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You might also have different customer personas. A flexible segmentation tool allows you to <a href=\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-examples\/\">create distinct customer segments<\/a> for each persona. This level of customization supports more targeted and personalized marketing efforts.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Customer_support_and_training\"><\/span><span style=\"color: #993300;\"><b>Customer support and training<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">It&#8217;s difficult to get going with any tool without the right onboarding and training. You should assess the level of support provided by the segmentation software. You can ask them whether they\u2019ll assist you with data integration and setting up segmentation criteria.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Also, the accessibility of its support channels should be considered. Ideally, there should be multiple channels like email, <a href=\"https:\/\/www.engagebay.com\/service\/free-live-chat-software\">live chat<\/a>, phone support, and a knowledge base. They should have a responsive support team that promptly addresses any issues or questions.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Cost\"><\/span><span style=\"color: #993300;\"><b>Cost<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The cost of these tools can go higher than expected. The cost usually changes depending on the number of users or the type of features you require based on your needs.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Also, consider any implementation cost you would incur, such as fees for initial setup or customizing the tool according to your needs. Clarify with the vendor whether that would be part of the package or you\u2019d be required to pay an additional fee.<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-ico-before dashicons-menu\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/customer-demographics\/\">Unmasking Your Audience: The Power of Customer Demographics<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Top_5_Customer_Segmentation_Software_and_Tools_for_2026\"><\/span><span style=\"color: #339966;\"><b>Top 5 Customer Segmentation Software and Tools for 2026<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Here are some of the best customer segmentation tools.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Hotjar\"><\/span><span style=\"color: #993300;\"><b>1. Hotjar<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/12\/Heatmaps-Hotjar-e1669890721378.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-32865\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/12\/Heatmaps-Hotjar-e1669890721378.png\" alt=\"Hotjar CJM user feedback tool\" width=\"1872\" height=\"948\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/12\/Heatmaps-Hotjar-e1669890721378.png 1872w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/12\/Heatmaps-Hotjar-e1669890721378-300x152.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/12\/Heatmaps-Hotjar-e1669890721378-1024x519.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/12\/Heatmaps-Hotjar-e1669890721378-768x389.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/12\/Heatmaps-Hotjar-e1669890721378-1536x778.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/12\/Heatmaps-Hotjar-e1669890721378-595x301.png 595w\" sizes=\"(max-width: 1872px) 100vw, 1872px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.hotjar.com\/\"><span style=\"font-weight: 400;\">Hotjar <\/span><\/a><span style=\"font-weight: 400;\">is a website heatmaps and behavior analytics tool. It helps you understand how different customer segments interact with your website through heatmaps and session recordings. And this is possible through its user attribute feature. You can focus on specific audience segments by filtering recordings and heatmaps based on attributes such as location, spending behavior, or any other relevant criteria.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">User insights can help you find the right insights faster and optimize your campaigns. For example, imagine you manage an online fashion store. Your recent marketing campaign involves promoting a special discount coupon.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After launching the campaign, you notice a lower-than-expected conversion rate for the promoted dresses. To pinpoint the issue, you turn to Hotjar and leverage User Attributes to filter recordings.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You set User Attributes to filter recordings for users who have a history of spending over $500. Additionally, you narrow down the focus to users located in the United States.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By watching the filtered recordings, you observe that high-value customers in the U.S. are indeed visiting the product pages but are abandoning the checkout process.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Through the recordings, you notice that users are entering the coupon code but are facing errors during checkout. You realize that the coupon code did not apply to certain premium dresses, which resulted in confusion and abandoned carts.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Armed with this insight, you promptly update the coupon code settings to include all eligible products. The issue is resolved in real-time, preventing further loss of potential sales.<\/span><\/p>\n<h4><span style=\"color: #666699;\"><b>Pricing<\/b><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Hotjar is divided into three products; Observe, Ask, and Engage. Observe includes heatmaps and recordings, Ask includes surveys and feedback, and Engage involves scheduling and hosting moderated user interviews.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But since we only need segmentation features, we\u2019ll only look at Observe.&nbsp;<\/span><\/p>\n<h5><span style=\"color: #808080;\"><b>Basic plan \u2013 $0\/forever<\/b><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">This plan includes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">5,000 sessions per month<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Unlimited heatmaps<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Filters for data on your exit page, <a href=\"https:\/\/www.engagebay.com\/marketing\/landing-pages\">landing page<\/a>, and viewed page.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Filter session recordings, heat data, and feedback responses&nbsp;<\/span><\/li>\n<\/ul>\n<h5><span style=\"color: #808080;\"><b>Plus plan \u2013 $39\/month<\/b><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">This plan includes features from the basic plan plus:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">7,000 sessions per month<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Access to the events API, which lets you track custom user actions like viewing a specific A\/B test variant for more granular filtering for your segmentation needs.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Access to filters for session information like browser, country, duration, device, new\/returning, and custom events.<\/span><\/li>\n<\/ul>\n<h5><span style=\"color: #808080;\"><b>Business plan \u2013 $56\/month<\/b><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">This plan includes features from the plus plan plus:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Starting from 10,000 sessions per month<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Funnels that let you understand why certain segments drop off by zooming into relevant recordings.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Identity API which allows you to track customer user attributes like email or last purchase date to compare insights between your customer segments.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Filters for behavior and errors like entered text, rage clicks, traffic channels, and Net Promoter Score give you more ways to segment and target your customers.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Integration with Google Analytics, Kissmetrics, and Mixpanel, among others.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">It\u2019s worth noting that you can only integrate with Google Analytics and Mixpanel when you are on the Business plan. These integrations give you additional filters to understand your customer segments.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Heap\"><\/span><span style=\"color: #993300;\"><b>2. Heap<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/02\/Heap-Better-Insights-Faster-Heap.png\"><img decoding=\"async\" class=\"aligncenter wp-image-54842 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/02\/Heap-Better-Insights-Faster-Heap-e1715153486209.png\" alt=\"Heap -- customer segmentation software\" width=\"1352\" height=\"651\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/02\/Heap-Better-Insights-Faster-Heap-e1715153486209.png 1352w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/02\/Heap-Better-Insights-Faster-Heap-e1715153486209-300x144.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/02\/Heap-Better-Insights-Faster-Heap-e1715153486209-1024x493.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/02\/Heap-Better-Insights-Faster-Heap-e1715153486209-768x370.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/02\/Heap-Better-Insights-Faster-Heap-e1715153486209-150x72.png 150w\" sizes=\"(max-width: 1352px) 100vw, 1352px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.heap.io\/\"><span style=\"font-weight: 400;\">Heap <\/span><\/a><span style=\"font-weight: 400;\">is a digital insights platform that helps you understand your customers\u2019 journey and uncover insights that you can use to improve conversions and increase retention.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Its Autocapture feature automatically captures all possible user activities across various applications, providing flexibility in segmenting behavior.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In essence, it provides real-time visibility of user actions. So, it eliminates the need to pre-determine which actions to track, allowing you to decide later which behaviors to segment for analysis.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As you accumulate data, you can compare different customer segments based on numerous actions, using these findings to enhance the overall user experience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Heap also has a dedicated segment feature. It creates targeted segments based on user-level properties and actions people take on your website. For instance, you can create a &#8220;Big Spenders&#8221; segment for users making 10 or more purchases by selecting the behavioral property as the count of purchases, the key event as a purchase, and setting the value greater than 10. This defines a segment of users who have made substantial purchases.<\/span><\/p>\n<h4><span style=\"color: #666699;\"><b>Pricing<\/b><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Heap has four pricing tiers. But you have to contact them for custom pricing.<\/span><\/p>\n<h5><span style=\"color: #808080;\"><b>Free plan<\/b><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">This plan includes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Funnels measure the number of unique users who have performed a set of actions in any multi-step process<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Journeys to visualize the steps users take on your product<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Analyze what has influenced behavior in a customer segment<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Autocapture to capture every view, click, form fill, and swipe<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">6 months of data history<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">SSO<\/span><\/li>\n<\/ul>\n<h5><span style=\"color: #808080;\"><b>Growth plan<\/b><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">This plan includes features from the free plan plus:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">12 months of data history<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Email support<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Unlimited users and reports<\/span><\/li>\n<\/ul>\n<h5><span style=\"color: #808080;\"><b>Pro plan<\/b><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">This plan includes features from the growth plan plus:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Engagement Matrix to measure feature success without creating charts<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Account-based analytics to measure KPIs at the account level<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">1-year data history<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Report alerts to get notifications when funnel metrics change<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customer success manager<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Training sessions with Heap experts<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Standard support<\/span><\/li>\n<\/ul>\n<h5><span style=\"color: #808080;\"><b>Premier plan<\/b><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">This plan includes features from the pro plan plus:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Premium support<\/span><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.engagebay.com\/blog\/what-is-behavioral-targeting\/\"><span style=\"font-weight: 400;\">Behavioral targeting<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Advanced user permissions<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"3_EngageBay\"><\/span><span style=\"color: #993300;\"><b>3. EngageBay<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><a href=\"https:\/\/www.engagebay.com\/\"><span style=\"font-weight: 400;\">EngageBay <\/span><\/a><span style=\"font-weight: 400;\">is an all-in-one CRM with marketing, sales, and customer support features. You can run automations and email campaigns, manage your leads with its CRM, and automate support tickets through its helpdesk. But the main features that\u2019ll help you with customer segmentation are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Custom filters<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Automation rules<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The <a href=\"https:\/\/www.engagebay.com\/marketing\/email-marketing\">email marketing platform<\/a>&nbsp;<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Custom filters allow you to define specific criteria based on demographics, behaviors, or any other relevant parameters. For instance, you can filter customers based on their purchase history, geographic location, or engagement levels. You can create highly targeted and specific customer segments by tailoring these filters to your business&#8217;s unique requirements.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">EngageBay also has location-specific filters such as zip codes, cities, states, or countries. You can then launch campaigns tailored to different regions and promote localized content people will find timely.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Automation rules within EngageBay automatically segment customers based on their interactions and behaviors. For instance, customers move to specific segments when they perform certain actions, such as making a purchase or clicking on specific links in your emails.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s an example of how automation rules automatically move customers to specific segments based on their behavior or actions:&nbsp;<\/span><\/p>\n<figure id=\"attachment_48009\" aria-describedby=\"caption-attachment-48009\" style=\"width: 1355px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-48009\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/abandoned-cart-recovery-workflow.png\" alt=\"abandoned cart recovery marketing automation flowchart\" width=\"1355\" height=\"2053\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/abandoned-cart-recovery-workflow.png 1355w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/abandoned-cart-recovery-workflow-198x300.png 198w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/abandoned-cart-recovery-workflow-676x1024.png 676w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/abandoned-cart-recovery-workflow-768x1164.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/abandoned-cart-recovery-workflow-1014x1536.png 1014w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/09\/abandoned-cart-recovery-workflow-1352x2048.png 1352w\" sizes=\"(max-width: 1355px) 100vw, 1355px\" \/><figcaption id=\"caption-attachment-48009\" class=\"wp-caption-text\"><em>Abandoned cart recovery automation in EngageBay<\/em><\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">When someone abandons their cart, they are added to the <a href=\"https:\/\/www.engagebay.com\/blog\/abandoned-cart-emails\/\">abandoned cart<\/a> segment. EngageBay will then run automations to try to persuade them to make the purchase. They\u2019ll move into the \u201cnew customer\u201d segment when they do.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With EngageBay, you can run email campaigns and collect customer data. This can be done through forms placed on your website and surveys embedded into your email campaigns. You can use the responses to refine the customer segments even further.<\/span><\/p>\n<h4><span style=\"color: #666699;\"><b>Pricing<\/b><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">EngageBay has an all-in-one package, but we\u2019ll only look at the marketing platform since that\u2019s what packs the customer segmentation features you\u2019d need.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So here\u2019s the pricing tier for Marketing Bay.<\/span><\/p>\n<h5><span style=\"color: #808080;\"><b>Free plan<\/b><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">This plan includes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">It supports 2 lists. Lists group contacts based on different values. You can add conditions to the list, so if any contacts satisfy the condition, they are added to the list. So, when you run a campaign, you can choose which list to target.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Segmentation<\/span><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.engagebay.com\/blog\/lead-scoring-best-practices\/\"><span style=\"font-weight: 400;\">Predictive lead scoring<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">5 embed forms<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">5 pop up forms<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">5 custom fields<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">1 landing page. This can be used to target specific segments<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">2 <a href=\"https:\/\/www.engagebay.com\/marketing\/email-sequences\">email sequences<\/a> to target certain customer segments<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Email and chat support<\/span><\/li>\n<\/ul>\n<h5><span style=\"color: #808080;\"><b>Basic plan\u2013$12.99\/user\/month, paid yearly<\/b><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">This plan includes features from the free plan plus:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">10 lists<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">10 embed forms<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">10 pop-ups<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">10 custom fields<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">10 landing pages<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Unlimited email sequences<\/span><\/li>\n<\/ul>\n<h5><span style=\"color: #808080;\"><b>Growth plan\u2013$49.99\/user\/month<\/b><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">This plan includes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">20 lists<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">2o embed forms<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">20 pop-ups<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">20 custom fields<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">20 landing pages<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">10 site messages. These help you show messages to specific customer segments at the right time<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">10 web rules. These rules automate actions based on user activity. For example, EngageBay can add a contact to a certain email campaign when they visit a specific web page.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">10 automations<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Timezone-based email delivery<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Dedicated account manager<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Free onboarding sessions<\/span><\/li>\n<\/ul>\n<h5><span style=\"color: #808080;\"><b>Pro plan\u2013$79.99\/user\/month<\/b><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">This plan includes features from the growth plan plus:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">50 lists<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">50 embed forms<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">50 pop-ups<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">30 custom fields<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">30 landing pages<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">20 site messages<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">20 web rules<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">20 automations<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Web analytics<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Custom reporting<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Phone support<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">It\u2019s worth noting these features are the ones directly related to customer segmentation and you can successfully run your segmentation strategies with these. But you\u2019ll also have additional access to more features like the social suite, <a href=\"https:\/\/www.engagebay.com\/email-templates\/\">email templates<\/a>, live chat, video marketing, and tag management.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Amplitude\"><\/span><span style=\"color: #993300;\"><b>4. Amplitude<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/02\/Amplitude-Product-Analytics-Event-Tracking-Platform-Amplitude.png\"><img decoding=\"async\" class=\"aligncenter wp-image-54843 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/02\/Amplitude-Product-Analytics-Event-Tracking-Platform-Amplitude-e1715153611944.png\" alt=\"Amplitude -- customer segmentation software\" width=\"1355\" height=\"651\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/02\/Amplitude-Product-Analytics-Event-Tracking-Platform-Amplitude-e1715153611944.png 1355w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/02\/Amplitude-Product-Analytics-Event-Tracking-Platform-Amplitude-e1715153611944-300x144.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/02\/Amplitude-Product-Analytics-Event-Tracking-Platform-Amplitude-e1715153611944-1024x492.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/02\/Amplitude-Product-Analytics-Event-Tracking-Platform-Amplitude-e1715153611944-768x369.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/02\/Amplitude-Product-Analytics-Event-Tracking-Platform-Amplitude-e1715153611944-150x72.png 150w\" sizes=\"(max-width: 1355px) 100vw, 1355px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/amplitude.com\/\"><span style=\"font-weight: 400;\">Amplitude <\/span><\/a><span style=\"font-weight: 400;\">is a digital analytics software that\u2019ll help you make sense of your data. They turn data into insights. You can run customer segmentation using the following features:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">User Cohorts<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Event Segmentation<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">A cohort in Amplitude refers to a set of users sharing common traits, classified into two types:&nbsp;<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Behavioral cohorts&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Predictive cohorts.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Behavioral cohorts are formed by grouping users based on their historical actions, considering factors like triggered events, activity levels, and user attributes. You can target users based on engagement, such as those who added items to their cart within the last 24 hours but have not purchased them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">On the other hand, predictive cohorts involve clustering users based on expected future actions. This is accomplished by segmenting users according to their percentile likelihood, such as being in the top 10% likely to activate or the bottom 25% likely to churn.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Predictive cohorts can be used to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Adjust pricing, offers, and discounts based on a user&#8217;s likelihood to convert.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Tailor messaging frequency according to a user&#8217;s probability of conversion.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Define the target audience for a campaign by specifying users to include or exclude.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Refine content in ads, emails, or websites, tailoring it to users&#8217; affinity for specific content types.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Conducting an event segmentation analysis unveils the diverse actions various user groups take within your product. To initiate this process, you must inform Amplitude about the events of interest and specify the users to be included in the analysis.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Through the Event Segmentation chart, you can create analyses that:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Show patterns of users who commonly trigger specific events<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Determine the number of unique users activating events in your product.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Measure top events ran over a certain period<\/span><\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><b>Pricing<\/b><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Amplitude has four pricing tiers:<\/span><\/p>\n<h5><span style=\"color: #808080;\"><b>Starter plan \u2013 Free<\/b><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">This plan includes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Foundational product analytics. Access to charts such as segmentation and funnels<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">User journeys<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Behavioral targeting<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Out-of-the-box segments<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">No customer support<\/span><\/li>\n<\/ul>\n<h5><span style=\"color: #808080;\"><b>Plus plan \u2013 $61\/month, $49\/month when paid annually<\/b><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">This plan includes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">5 behavioral cohorts. You can build custom cohorts of users for segmentation.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Custom events and formulas<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Group behavior analysis<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Contextual analysis to create behavioral analysis from an individual session replay<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">5 custom audiences for targeting<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Automated audience sync<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Online support<\/span><\/li>\n<\/ul>\n<h5><span style=\"color: #808080;\"><b>Growth plan \u2013 Contact sales for a quotation<\/b><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">This plan includes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Advanced behavioral analysis<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Cart analysis<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Cohort-based session replays to understand the behavior of a segment (coming soon)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Real-time audience sync to unlock contextual targeting<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Onboarding and <a href=\"https:\/\/www.engagebay.com\/blog\/customer-success\/\">customer success<\/a><\/span><\/li>\n<\/ul>\n<h5><span style=\"color: #808080;\"><b>Enterprise plan \u2013 Contact sales<\/b><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">This plan includes features from the Growth plan plus:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Cross-product analysis to measure the impact of behaviors across products<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Targeted replay capture. This defines what session replays from certain segments you\u2019d want to capture.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Custom predictive audiences<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Personalized recommendations<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Assigned account manager<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"5_Pendo\"><\/span><span style=\"color: #993300;\"><b>5. Pendo<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/02\/Pendo-io-Product-Experience-and-Digital-Adoption-Solutions-e1715153728997.png\"><img decoding=\"async\" class=\"aligncenter wp-image-54844 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/02\/Pendo-io-Product-Experience-and-Digital-Adoption-Solutions-e1715153728997.png\" alt=\"Pendo -- customer segmentation software\" width=\"1335\" height=\"651\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/02\/Pendo-io-Product-Experience-and-Digital-Adoption-Solutions-e1715153728997.png 1335w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/02\/Pendo-io-Product-Experience-and-Digital-Adoption-Solutions-e1715153728997-300x146.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/02\/Pendo-io-Product-Experience-and-Digital-Adoption-Solutions-e1715153728997-1024x499.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/02\/Pendo-io-Product-Experience-and-Digital-Adoption-Solutions-e1715153728997-768x375.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/02\/Pendo-io-Product-Experience-and-Digital-Adoption-Solutions-e1715153728997-150x73.png 150w\" sizes=\"(max-width: 1335px) 100vw, 1335px\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.pendo.io\/\"><span style=\"font-weight: 400;\">Pendo&#8217;s <\/span><\/a><span style=\"font-weight: 400;\">Segments feature helps you to categorize visitors and accounts based on metadata (visitor and account) and product usage. However, only those visitors and accounts meeting the specified criteria are included within the segment.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Product usage data includes elements such as application usage, feature clicks, feedback requests, guide views, guide element clicks, tagged page views, poll responses, and resource center module views.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Visitor data includes account IDs associated with a visitor, device type, first visit date, language, and last visit date. Meanwhile, account data provides insights into the last recorded visit date and the total number of days a visitor with a specific account ID has been active.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pendo&#8217;s platform excels when its tools are employed synergistically. By combining analytics and in-app guides, you can:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Identify users with low product usage and employ in-app messages to guide them toward increased engagement.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Deploy guides, analyze their performance, and glean insights for crafting in-app guidance.<\/span><\/li>\n<\/ul>\n<h4><span style=\"color: #666699;\"><b>Pricing<\/b><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Pendo has three pricing tiers, but you have to request a quotation.<\/span><\/p>\n<h5><span style=\"color: #808080;\"><b>Free plan<\/b><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">This plan includes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Behavioral analytics<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Web and mobile guides<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Localization<\/span><\/li>\n<\/ul>\n<h5><span style=\"color: #808080;\"><b>Growth plan<\/b><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">This plan includes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Product engagement score<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customer support<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customizable reports<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Resource center ( In-app help center)<\/span><\/li>\n<\/ul>\n<h5><span style=\"color: #808080;\"><b>Portfolio plan<\/b><\/span><\/h5>\n<p><span style=\"font-weight: 400;\">This plan includes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Cross-app journey reports<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Cross-app executive dashboards<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Guide experiments<\/span><\/li>\n<\/ul>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-ico-before dashicons-menu\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/behavioral-market-segmentation\/\">Uncovering Insights with Behavioral Market Segmentation<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><span style=\"color: #339966;\"><b>Conclusion<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Customer segmentation relies on relevant data. Hotjar, Heap, EngageBay, Amplitude, and Pendo will help you capture this data, and they also pack distinct segmentation features.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But EngageBay and Amplitude are the best of the bunch. EngageBay allows you to segment users by behavior in campaigns and on your website. You can also use EngageBay\u2019s marketing features, such as email marketing and automation, to tailor campaigns to specific segments. Amplitude is best for product segmentation using its user cohorts and event segmentation features.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can <\/span><a href=\"https:\/\/app.engagebay.com\/signup\"><span style=\"font-weight: 400;\">sign up for EngageBay for free<\/span><\/a><span style=\"font-weight: 400;\"> and experience its segmentation features firsthand.<\/span><\/p>\n<h2 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions_FAQ\"><\/span><span style=\"color: #339966;\"><b>Frequently Asked Questions (FAQ)<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"What_is_a_customer_segmentation_tool\"><\/span><span style=\"color: #993300;\"><b>What is a customer segmentation tool?<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A customer segmentation tool is software designed to group customers based on shared characteristics such as usage behavior, email engagement, or survey responses. These tools collect data from various sources and organize them into different segmentation models to identify common patterns.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"What_are_the_key_factors_to_consider_when_choosing_customer_segmentation_software\"><\/span><span style=\"color: #993300;\"><b>What are the key factors to consider when choosing customer segmentation software?<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">consider factors such as integration capabilities with various data sources, customization options tailored to your business goals, robust customer support and training, and the overall cost associated with the tool.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"What_are_the_best_customer_segmentation_tools\"><\/span><span style=\"color: #993300;\"><b>What are the best customer segmentation tools?<\/b><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Hotjar: Known for its website heatmaps and behavior analytics<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Heap: A digital insights platform offering real-time visibility into user actions<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">EngageBay: An <a href=\"https:\/\/www.engagebay.com\/products\/crm\">all-in-one CRM<\/a> with customizable filters and automation rules used to segment customers<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Amplitude: A digital analytics software utilizing user cohorts and event segmentation<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Pendo: It has a segment feature for categorizing visitors and accounts based on metadata and product usage<\/span><\/li>\n<\/ul>\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n                    sc.async = true;\r\n                    sc.src = f;\r\n                    var m = document.getElementsByTagName(s)[0];\r\n                    m.parentNode.insertBefore(sc, m);   \r\n                })(document, 'script', '\/\/d2p078bqz5urf7.cloudfront.net\/jsapi\/ehform.js');\r\n            <\/script>\r\n            <script>\r\n                function waitForEhForms() {\r\n                    const interval = 100; \/\/ Check every 100ms\r\n                    const checkAndLoad = () => {\r\n                        const params = new URLSearchParams(window.location.search);\r\n                        const elementorPreviewParam = params.get('elementor-preview');\r\n                        if (elementorPreviewParam && typeof EhForms !== 'undefined' && typeof EhForms.loadForms === 'function') {\r\n                            EhForms.loadForms();\r\n                            console.log('EhForms.loadForms() called successfully.');\r\n                        } else {\r\n                            setTimeout(checkAndLoad, interval);\r\n                        }\r\n                    };\r\n                    checkAndLoad();\r\n                }\r\n                \/\/ Call the function\r\n                waitForEhForms();\r\n            <\/script>\r\n        <div class='engage-hub-form-embed' id='eh_form_6268678992035840' data-id='6268678992035840'><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Segmentation is only effective when you have the right data. Without accurate and relevant data, your segmentation efforts might lead [&hellip;]<\/p>\n","protected":false},"author":38,"featured_media":57426,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[120,61],"tags":[6428,9258],"class_list":["post-54809","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm","category-marketing-automation","tag-customer-segmentation","tag-customer-segmentation-software"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.3 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5 Best Customer Segmentation Software Reviewed<\/title>\n<meta name=\"description\" content=\"The top customer segmentation software include Hotjar, Heap, EngageBay, Amplitude, and Pendo. Learn how each tool helps with segmentation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Finding the Best Customer Segmentation Software: A Detailed Analysis\" \/>\n<meta property=\"og:description\" content=\"The top customer segmentation software include Hotjar, Heap, EngageBay, Amplitude, and Pendo. Learn how each tool helps with segmentation.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/\" \/>\n<meta property=\"og:site_name\" content=\"EngageBay - All-in-one marketing, sales, and service\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/engagebay\" \/>\n<meta property=\"article:published_time\" content=\"2024-05-09T14:04:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-06T08:03:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/05\/customer-segmentation-software.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Sammy Mugambi\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@https:\/\/twitter.com\/SammyMugambi_\" \/>\n<meta name=\"twitter:site\" content=\"@engagebay\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sammy Mugambi\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"15 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/\"},\"author\":{\"name\":\"Sammy Mugambi\",\"@id\":\"https:\/\/www.engagebay.com\/blog\/#\/schema\/person\/874a55841a9cec55dbcb5a147d6ce387\"},\"headline\":\"Finding the Best Customer Segmentation Software: A Detailed Analysis\",\"datePublished\":\"2024-05-09T14:04:26+00:00\",\"dateModified\":\"2026-04-06T08:03:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/\"},\"wordCount\":3047,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.engagebay.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/05\/customer-segmentation-software.png\",\"keywords\":[\"customer segmentation\",\"Customer Segmentation Software\"],\"articleSection\":[\"CRM\",\"Marketing Automation\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/\",\"url\":\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/\",\"name\":\"5 Best Customer Segmentation Software Reviewed\",\"isPartOf\":{\"@id\":\"https:\/\/www.engagebay.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/05\/customer-segmentation-software.png\",\"datePublished\":\"2024-05-09T14:04:26+00:00\",\"dateModified\":\"2026-04-06T08:03:03+00:00\",\"description\":\"The top customer segmentation software include Hotjar, Heap, EngageBay, Amplitude, and Pendo. Learn how each tool helps with segmentation.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#primaryimage\",\"url\":\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/05\/customer-segmentation-software.png\",\"contentUrl\":\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/05\/customer-segmentation-software.png\",\"width\":1000,\"height\":600,\"caption\":\"customer-segmentation-software\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.engagebay.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CRM\",\"item\":\"https:\/\/www.engagebay.com\/blog\/category\/crm\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Finding the Best Customer Segmentation Software: A Detailed Analysis\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.engagebay.com\/blog\/#website\",\"url\":\"https:\/\/www.engagebay.com\/blog\/\",\"name\":\"EngageBay - All-in-one marketing, sales, and service\",\"description\":\"EngageBay is a simple, powerful all-in-one marketing, sales and service software for growing businesses\",\"publisher\":{\"@id\":\"https:\/\/www.engagebay.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.engagebay.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.engagebay.com\/blog\/#organization\",\"name\":\"EngageBay\",\"url\":\"https:\/\/www.engagebay.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.engagebay.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2018\/08\/engagebay-logo.png\",\"contentUrl\":\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2018\/08\/engagebay-logo.png\",\"width\":256,\"height\":256,\"caption\":\"EngageBay\"},\"image\":{\"@id\":\"https:\/\/www.engagebay.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/engagebay\",\"https:\/\/x.com\/engagebay\",\"https:\/\/www.instagram.com\/engagebay\",\"https:\/\/www.linkedin.com\/company\/engagebay\",\"https:\/\/www.youtube.com\/channel\/UCJhHSPeKnXs0O6T4Vl7tDug\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.engagebay.com\/blog\/#\/schema\/person\/874a55841a9cec55dbcb5a147d6ce387\",\"name\":\"Sammy Mugambi\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.engagebay.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/90974adcf2a4ad0e3cdadc3ea88c01f576b4177188f0a5d2a224fb119058a6f2?s=96&d=identicon&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/90974adcf2a4ad0e3cdadc3ea88c01f576b4177188f0a5d2a224fb119058a6f2?s=96&d=identicon&r=g\",\"caption\":\"Sammy Mugambi\"},\"description\":\"Sammy is a freelance content marketer and writer for B2B SaaS companies. He writes content and builds topical content strategies that increase brand awareness and product sign-ups.\",\"sameAs\":[\"https:\/\/sammymugambi.com\/\",\"https:\/\/www.linkedin.com\/in\/sammy-mugambi\/\",\"https:\/\/x.com\/https:\/\/twitter.com\/SammyMugambi_\"],\"url\":\"https:\/\/www.engagebay.com\/blog\/author\/sammy\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"5 Best Customer Segmentation Software Reviewed","description":"The top customer segmentation software include Hotjar, Heap, EngageBay, Amplitude, and Pendo. Learn how each tool helps with segmentation.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/","og_locale":"en_US","og_type":"article","og_title":"Finding the Best Customer Segmentation Software: A Detailed Analysis","og_description":"The top customer segmentation software include Hotjar, Heap, EngageBay, Amplitude, and Pendo. Learn how each tool helps with segmentation.","og_url":"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/","og_site_name":"EngageBay - All-in-one marketing, sales, and service","article_publisher":"https:\/\/www.facebook.com\/engagebay","article_published_time":"2024-05-09T14:04:26+00:00","article_modified_time":"2026-04-06T08:03:03+00:00","og_image":[{"width":1000,"height":600,"url":"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/05\/customer-segmentation-software.png","type":"image\/png"}],"author":"Sammy Mugambi","twitter_card":"summary_large_image","twitter_creator":"@https:\/\/twitter.com\/SammyMugambi_","twitter_site":"@engagebay","twitter_misc":{"Written by":"Sammy Mugambi","Est. reading time":"15 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#article","isPartOf":{"@id":"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/"},"author":{"name":"Sammy Mugambi","@id":"https:\/\/www.engagebay.com\/blog\/#\/schema\/person\/874a55841a9cec55dbcb5a147d6ce387"},"headline":"Finding the Best Customer Segmentation Software: A Detailed Analysis","datePublished":"2024-05-09T14:04:26+00:00","dateModified":"2026-04-06T08:03:03+00:00","mainEntityOfPage":{"@id":"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/"},"wordCount":3047,"commentCount":0,"publisher":{"@id":"https:\/\/www.engagebay.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#primaryimage"},"thumbnailUrl":"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/05\/customer-segmentation-software.png","keywords":["customer segmentation","Customer Segmentation Software"],"articleSection":["CRM","Marketing Automation"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/","url":"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/","name":"5 Best Customer Segmentation Software Reviewed","isPartOf":{"@id":"https:\/\/www.engagebay.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#primaryimage"},"image":{"@id":"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#primaryimage"},"thumbnailUrl":"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/05\/customer-segmentation-software.png","datePublished":"2024-05-09T14:04:26+00:00","dateModified":"2026-04-06T08:03:03+00:00","description":"The top customer segmentation software include Hotjar, Heap, EngageBay, Amplitude, and Pendo. Learn how each tool helps with segmentation.","breadcrumb":{"@id":"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#primaryimage","url":"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/05\/customer-segmentation-software.png","contentUrl":"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/05\/customer-segmentation-software.png","width":1000,"height":600,"caption":"customer-segmentation-software"},{"@type":"BreadcrumbList","@id":"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.engagebay.com\/blog\/"},{"@type":"ListItem","position":2,"name":"CRM","item":"https:\/\/www.engagebay.com\/blog\/category\/crm\/"},{"@type":"ListItem","position":3,"name":"Finding the Best Customer Segmentation Software: A Detailed Analysis"}]},{"@type":"WebSite","@id":"https:\/\/www.engagebay.com\/blog\/#website","url":"https:\/\/www.engagebay.com\/blog\/","name":"EngageBay - All-in-one marketing, sales, and service","description":"EngageBay is a simple, powerful all-in-one marketing, sales and service software for growing businesses","publisher":{"@id":"https:\/\/www.engagebay.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.engagebay.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.engagebay.com\/blog\/#organization","name":"EngageBay","url":"https:\/\/www.engagebay.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.engagebay.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2018\/08\/engagebay-logo.png","contentUrl":"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2018\/08\/engagebay-logo.png","width":256,"height":256,"caption":"EngageBay"},"image":{"@id":"https:\/\/www.engagebay.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/engagebay","https:\/\/x.com\/engagebay","https:\/\/www.instagram.com\/engagebay","https:\/\/www.linkedin.com\/company\/engagebay","https:\/\/www.youtube.com\/channel\/UCJhHSPeKnXs0O6T4Vl7tDug"]},{"@type":"Person","@id":"https:\/\/www.engagebay.com\/blog\/#\/schema\/person\/874a55841a9cec55dbcb5a147d6ce387","name":"Sammy Mugambi","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.engagebay.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/90974adcf2a4ad0e3cdadc3ea88c01f576b4177188f0a5d2a224fb119058a6f2?s=96&d=identicon&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/90974adcf2a4ad0e3cdadc3ea88c01f576b4177188f0a5d2a224fb119058a6f2?s=96&d=identicon&r=g","caption":"Sammy Mugambi"},"description":"Sammy is a freelance content marketer and writer for B2B SaaS companies. He writes content and builds topical content strategies that increase brand awareness and product sign-ups.","sameAs":["https:\/\/sammymugambi.com\/","https:\/\/www.linkedin.com\/in\/sammy-mugambi\/","https:\/\/x.com\/https:\/\/twitter.com\/SammyMugambi_"],"url":"https:\/\/www.engagebay.com\/blog\/author\/sammy\/"}]}},"_links":{"self":[{"href":"https:\/\/www.engagebay.com\/blog\/wp-json\/wp\/v2\/posts\/54809","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.engagebay.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.engagebay.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.engagebay.com\/blog\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/www.engagebay.com\/blog\/wp-json\/wp\/v2\/comments?post=54809"}],"version-history":[{"count":21,"href":"https:\/\/www.engagebay.com\/blog\/wp-json\/wp\/v2\/posts\/54809\/revisions"}],"predecessor-version":[{"id":79920,"href":"https:\/\/www.engagebay.com\/blog\/wp-json\/wp\/v2\/posts\/54809\/revisions\/79920"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.engagebay.com\/blog\/wp-json\/wp\/v2\/media\/57426"}],"wp:attachment":[{"href":"https:\/\/www.engagebay.com\/blog\/wp-json\/wp\/v2\/media?parent=54809"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.engagebay.com\/blog\/wp-json\/wp\/v2\/categories?post=54809"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.engagebay.com\/blog\/wp-json\/wp\/v2\/tags?post=54809"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}