{"id":5733,"date":"2023-07-11T03:10:15","date_gmt":"2023-07-11T03:10:15","guid":{"rendered":"https:\/\/www.engagebay.com\/blog\/?p=5733"},"modified":"2026-03-23T14:28:39","modified_gmt":"2026-03-23T14:28:39","slug":"what-is-audience-segmentation","status":"publish","type":"post","link":"https:\/\/www.engagebay.com\/blog\/what-is-audience-segmentation\/","title":{"rendered":"What Is Audience Segmentation &#038; Its Impact on Marketing"},"content":{"rendered":"<p>You may have heard of the term &#8216;<strong>audience segmentation<\/strong>&#8216;, but do you truly understand what <strong>audience segmentation<\/strong> entails?<\/p>\n<p>Your audience is a diverse group of individuals scattered across the globe, engaged in various occupations, and possessing distinct needs, interests, and pain points.<\/p>\n<p>As a marketer, while it may be tempting to try and appeal to every single customer in a uniform manner, a one-size-fits-all approach often falls short of delivering the desired results.<\/p>\n<p>Instead, a much smarter marketing strategy is to <strong>segment your audience<\/strong> into different buckets or groups based on relevant characteristics.<\/p>\n<p>You&#8217;ve likely heard about the concept of <strong>audience segmentation<\/strong> before, but perhaps you&#8217;re unsure about the practical implementation.<\/p>\n<p>However, <strong>audience segmentation<\/strong> is not only a buzzword; it is a crucial practice that can significantly impact your marketing efforts in a positive way.<\/p>\n<p>In this article, we will delve deep into the <strong>topic of audience segmentation<\/strong>, providing a comprehensive understanding of what it entails.<\/p>\n<p>We will explore the <strong>different types of audience segmentation<\/strong>, explain why it is essential, and guide you on how to execute it effectively.<\/p>\n<p>By dividing your audience into distinct segments, you can create targeted and personalized marketing strategies that resonate with specific groups, yielding remarkable results.<\/p>\n<p>Through <strong>audience segmentation<\/strong>, you gain a profound understanding of your customers, enabling you to tailor your messaging, product offerings, and marketing channels to better meet their needs.<\/p>\n<p>By doing so, you can enhance customer engagement, drive conversions, and build long-lasting relationships with your target audience.<\/p>\n<p>So, let&#8217;s embark on this journey of <strong>audience segmentation<\/strong>, where we will uncover its benefits, explore various <strong>audience segmentation approaches<\/strong>, and highlight the transformative outcomes you can achieve by strategically dividing your audience into meaningful segments of your target audience.<\/p>\n<p><strong>Audience segmentation<\/strong> is <em>anything <\/em>but a waste of time.<\/p>\n<p>In this article, we\u2019ll dive deep into the topic, explaining <strong>audience segmentation<\/strong>, the types, why you should do it, and how to do it.<\/p>\n<p>We\u2019ll also let you know the kinds of results you can achieve by <strong>splitting up your audience into different segments<\/strong>.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.engagebay.com\/blog\/what-is-audience-segmentation\/#What_Is_an_Audience_Segment\" >What Is an Audience Segment?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.engagebay.com\/blog\/what-is-audience-segmentation\/#The_Importance_of_Audience_Segmentation\" >The Importance of Audience Segmentation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.engagebay.com\/blog\/what-is-audience-segmentation\/#How_to_Segment_Your_Audience\" >How to Segment Your Audience<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.engagebay.com\/blog\/what-is-audience-segmentation\/#The_Pros_and_Cons_of_Audience_Segmentation\" >The Pros and Cons of Audience Segmentation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.engagebay.com\/blog\/what-is-audience-segmentation\/#The_Impact_of_Audience_Segmentation_on_Marketing\" >The Impact of Audience Segmentation on Marketing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.engagebay.com\/blog\/what-is-audience-segmentation\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n\n<h2><span class=\"ez-toc-section\" id=\"What_Is_an_Audience_Segment\"><\/span><span style=\"color: #339966;\"><strong>What Is an Audience Segment?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Before we get too far this article, let\u2019s define <strong>customer segments<\/strong> first.<\/p>\n<p><strong>Customer segments<\/strong> are simply smaller portions of your bigger audience. You can <strong><a href=\"https:\/\/www.engagebay.com\/resources\/segmenting-customers\">segment your audience<\/a><\/strong> based on just about any criteria, as you\u2019ll see in the next section.<\/p>\n<p>Sometimes, these segmentation criteria stay static, and other times, they change. You can even put a group of customers into more than one <strong>target audience segment<\/strong> if they fit the bill.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-5736 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2019\/06\/audience-segmentation.png\" alt=\"audience segments\" width=\"624\" height=\"349\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2019\/06\/audience-segmentation.png 624w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2019\/06\/audience-segmentation-300x168.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2019\/06\/audience-segmentation-595xh.png 595w\" sizes=\"(max-width: 624px) 100vw, 624px\" \/><\/p>\n<p style=\"text-align: center;\"><em>Image courtesy of <\/em><em>Trailhead<\/em><\/p>\n<p><strong>Audience segmentation<\/strong> also goes by the name buckets. It\u2019s the same concept, just another term. We\u2019ll use both throughout this article. Below are a couple of <strong>audience segmentation examples<\/strong> for better understanding.<\/p>\n<p>In this example&nbsp;of what it means to <strong>segment your audience<\/strong>, let\u2019s say it\u2019s the birthday of someone at your small business. You decide to bake a cake.<\/p>\n<p>Half the office likes chocolate cake and another big chunk likes vanilla cake. A smaller portion prefers a different type of cake entirely, like maybe strawberry, caramel, or pineapple upside-down cake.<\/p>\n<p>Yet another portion of your audience doesn\u2019t even like cake and would rather have pie or cheesecake. This simple scenario reflects how the <a href=\"https:\/\/youscan.io\/audience-insights\/\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">Insight audience<\/a> can emerge naturally when you start noticing patterns in individual preferences across a group.<\/p>\n<p>Knowing that, what would happen if you made a chocolate cake anyway? Most of your coworkers would eat it, but not all. Those who prefer vanilla, other flavors, or other desserts might refrain from having a slice.<\/p>\n<p>What if you made a vanilla cake instead of chocolate? Now all the chocolate lovers, or half the office, would skip the cake. That\u2019s a pretty big group of people.<\/p>\n<p>For a quick example, you segmented your coworkers based on the flavors of cake they like. You know that making one type of cake won\u2019t make everyone happy.<\/p>\n<p>Three smaller cakes and maybe a pie would appeal to the whole office.<\/p>\n<p>It works the same in marketing. If you\u2019re selling a product or service, you can\u2019t expect everyone to care about it.<\/p>\n<p>For some, it\u2019s just not something they\u2019re interested in. Others will have no use for the product. More still might find it too expensive.<\/p>\n<p>By dividing your segments based on criteria like pain points, interests, and income, you can then change your marketing approach.<\/p>\n<p>For those customers who don\u2019t need it or aren\u2019t interested in your product, you\u2019d find an alternate product they\u2019d enjoy more.<\/p>\n<p>The customers who can\u2019t afford your new product would get an email for a cheaper secondary product.<\/p>\n<p>That\u2019s <strong>audience segmentation<\/strong> in a nutshell.<\/p>\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n                    sc.async = true;\r\n                    sc.src = f;\r\n                    var m = document.getElementsByTagName(s)[0];\r\n                    m.parentNode.insertBefore(sc, m);   \r\n                })(document, 'script', '\/\/d2p078bqz5urf7.cloudfront.net\/jsapi\/ehform.js');\r\n            <\/script>\r\n            <script>\r\n                function waitForEhForms() {\r\n                    const interval = 100; \/\/ Check every 100ms\r\n                    const checkAndLoad = () => {\r\n                        const params = new URLSearchParams(window.location.search);\r\n                        const elementorPreviewParam = params.get('elementor-preview');\r\n                        if (elementorPreviewParam && typeof EhForms !== 'undefined' && typeof EhForms.loadForms === 'function') {\r\n                            EhForms.loadForms();\r\n                            console.log('EhForms.loadForms() called successfully.');\r\n                        } else {\r\n                            setTimeout(checkAndLoad, interval);\r\n                        }\r\n                    };\r\n                    checkAndLoad();\r\n                }\r\n                \/\/ Call the function\r\n                waitForEhForms();\r\n            <\/script>\r\n        <div class='engage-hub-form-embed' id='eh_form_5161654467690496' data-id='5161654467690496'><\/div>\n<p><span style=\"font-size: 1.7em; font-weight: bold; color: #339966;\">The Types of Segmentation<\/span><\/p>\n<div class=\"content-box-blue\">\n<ul>\n<li>#1 Demographic<\/li>\n<li>#2 Behavioral<\/li>\n<li>#3 Psychographic<\/li>\n<li>#4 Firmographic<\/li>\n<\/ul>\n<\/div>\n<p>Remember how in the last section we said you could segment your audience using just about any criteria? It\u2019s true! Here\u2019s a list of the various types of <strong>audience segmentation<\/strong>.<\/p>\n<h3><span style=\"color: #993300;\"><strong>#1 Demographic<\/strong><\/span><\/h3>\n<p>Let\u2019s start with the most basic <strong>audience segmentation<\/strong> type, demographics. If you\u2019re a clothing retailer, you wouldn\u2019t send your female audience members an email for men\u2019s clothes, right? The same applies vice-versa.<\/p>\n<p>Gender is just one type of <strong><a href=\"https:\/\/www.yieldify.com\/blog\/demographic-segmentation-ecommerce-marketing\/\">demographic segmentation<\/a><\/strong>. The others include:<\/p>\n<ul>\n<li>Age<\/li>\n<li>Education level<\/li>\n<li>Occupation<\/li>\n<li>Job title<\/li>\n<li>Income<\/li>\n<li>Ethnicity<\/li>\n<li>Marital status<\/li>\n<li>Family size<\/li>\n<li>Religion<\/li>\n<li>Race<\/li>\n<\/ul>\n<p>Now, we know what you\u2019re thinking. Isn\u2019t some of that information\u2026invasive? Why do you need to know a customer\u2019s religion? You don\u2019t, not necessarily.<\/p>\n<p>While it may seem like you\u2019re requesting other sensitive info, like income, you need this for the best marketing approach.<\/p>\n<p>Just look at the example we shared in the last section. If you don\u2019t know how much money your customers make, then you might accidentally market a product to them that\u2019s too expensive.<\/p>\n<p>While you don\u2019t have to be privy to the amount of money they bring in down to the very last dollar and cent, a ballpark estimate benefits you well.<\/p>\n<h3><span style=\"color: #993300;\"><strong>#2 Behavioral<\/strong><\/span><\/h3>\n<p>The next <strong>type of audience segmentation<\/strong> in marketing is behavioral segmentation. With behavioral segmentation, you focus on a customer\u2019s buying and shopping behaviors. This doesn\u2019t necessarily relate to how they\u2019ve behaved around you, but maybe the competition.<\/p>\n<p>When tracking a customer\u2019s behavior, you might study:<\/p>\n<ul>\n<li>Which technology they use and how often they use it<\/li>\n<li>The companies and brands they favor<\/li>\n<li>The type of products they spend their money on<\/li>\n<li>How often they shop<\/li>\n<\/ul>\n<p>You can then use this handy information to tailor your approach to your target audience on the basis of this behavioral segmentation so it\u2019s more personalized.<\/p>\n<p>If you know they do a lot of research before pulling the trigger on a purchase, for instance, then you might send educational, informative emails earlier to aide them in their research.<\/p>\n<p>You may also hold off on your product offer, making it later than you usually do so the target customer based is likelier to bite.<\/p>\n<h3><span style=\"color: #993300;\"><strong>#3 Psychographic<\/strong><\/span><\/h3>\n<p>Moving onto <strong>psychographic audience segmentation<\/strong>, with this, you\u2019re focusing more on the lifestyle or values of your audience members.<\/p>\n<p>&nbsp;<\/p>\n<p>For instance, you might look into:<\/p>\n<ul>\n<li>Customer loyalty<\/li>\n<li>Social media status based on information like age, occupation, and income<\/li>\n<li>Hobbies and interests<\/li>\n<li>Attitudes and opinions about cultural matters, the arts, recreation, sports, the environment, politics, and religion<\/li>\n<li>Personality traits<\/li>\n<\/ul>\n<p>Again, some of this is dicey territory to enter, but it allows you to do your job as a marketer better.<\/p>\n<h3><span style=\"color: #993300;\"><strong>#4 Firmographic<\/strong><\/span><\/h3>\n<p>You may also choose to <strong>segment your audience<\/strong> based on firmographic data. In a business-to-business or B2B application, you might home in on firmographics like:<\/p>\n<ul>\n<li>The location of a company<\/li>\n<li>The size of the company<\/li>\n<li>The revenue of the company<\/li>\n<li>The company\u2019s industry or field<\/li>\n<li>The <a class=\"\" style=\"display: inline !important; width: auto !important;\" href=\"https:\/\/www.engagebay.com\/blog\/sales-pipeline-stages\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-wpil-post-to-id=\"3862\">sales cycle stage<\/a> of the company<\/li>\n<\/ul>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/behavioral-targeting\/\">Read also:&nbsp;Behavioral Targeting: The Future of Digital Marketing<\/a><\/p>\n<div class=\"content-box-blue\">\n<h2><span class=\"ez-toc-section\" id=\"The_Importance_of_Audience_Segmentation\"><\/span><span style=\"color: #339966;\"><strong>The Importance of Audience Segmentation<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li>A Personalized, Individualized Feel = Better Chance of Buying<\/li>\n<li>More Customer Loyalty Across the Consumer life-cycle<\/li>\n<li>Bringing in New Customers<\/li>\n<li>More Sales at Different Price Tiers (and Upselling)<\/li>\n<li>Happier Customers<\/li>\n<\/ul>\n<\/div>\n<p>Okay, so you\u2019re quite familiar at this point about what an <strong>audience segment<\/strong> is as well as the types, but why is it at all significant?<\/p>\n<p>We\u2019re glad you asked! If the following factors matter to the short or long-term goals of your company at all, then you\u2019ll soon understand the very <strong>importance of segmenting your audience<\/strong>.<\/p>\n<h3><span style=\"color: #993300;\"><strong>A Personalized, Individualized Feel = Better Chance of Buying<\/strong><\/span><\/h3>\n<p>Customer personalization is more than just the big buzzword of the day.<\/p>\n<p>In a world where company transparency has become a beloved business trait, customers want to feel like an individual to a company, not just another number.<\/p>\n<p>By targeting the content and the offers you send to your customers, you\u2019re adding to that personalization. You should still continue to use other personalization tactics as we\u2019ve covered on this blog, but add targeted offers on top of that.<\/p>\n<p>According to <a href=\"https:\/\/www.mytotalretail.com\/promo\/5-critical-retailer-statistics-wp\/\">2015 data<\/a> from SocialTime, when customers receive a targeted, personalized offer, they\u2019re probably going to take it, with a 78-percent likelihood of that happening.<\/p>\n<h3><span style=\"color: #993300;\">More Customer Loyalty Across the Consumer life-cycle<\/span><\/h3>\n<p>When your customers know they can count on you to provide them relevant content and product offers, again and again, they begin to foster a sense of loyalty towards you. They know you\u2019re not simply in it to make a quick buck, but to build a targeted audience base of long-term customers.<\/p>\n<h3><span style=\"color: #993300;\">Bringing in New Customers<\/span><\/h3>\n<p>Selling one ol\u2019 blanket product to your whole audience doesn\u2019t fly, as we\u2019ve already discussed in detail. What do you do if you\u2019ve identified an <strong>audience segment<\/strong> but you don\u2019t have any relevant products or services for them?<\/p>\n<p>You might create niche products that appeal to the needs and interests of this audience base. The more niche products your company introduces, the more you might notice a pleasant side effect.<\/p>\n<p>Others outside of your target audience may catch onto the niche products, becoming customers themselves.<\/p>\n<h3><span style=\"color: #993300;\"><strong>More Sales at Different Price Tiers (and Upselling)<\/strong><\/span><\/h3>\n<p>These niche products might have different price tiers to appeal to the various segments of your audience.<\/p>\n<p>After all, you did your research and discovered that there\u2019s an income fluctuation among your segments. Some parts of your audience make a lot more money than others, but you want to sell to them all.<\/p>\n<p>By introducing pricing at different tiers, you\u2019re not excluding any parts of your audience. Even the lower-income members get a chance to buy if they\u2019re so inclined.<\/p>\n<p>You might think you\u2019re making less money this way, but consistent sales at lower price points beat out spotty sales at higher price points in most instances.<\/p>\n<p>Besides, you could always <a href=\"https:\/\/www.engagebay.com\/blog\/how-to-upsell-using-email-marketing\/\">try upselling<\/a> to some segments. With upselling, you offer them more related products or accessories at a higher price.<\/p>\n<p>Just think of the classic example of supersizing your burger and fries to an XL burger, large fries, and a jumbo drink.<\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-software\/\">Read also: Finding the Best Customer Segmentation Software: A Detailed Analysis<\/a><\/p>\n<h3><span style=\"color: #993300;\"><strong>Happier Customers<\/strong><\/span><\/h3>\n<p>Customers who feel understood and like you care about their needs and interests will happily tell their friends and family about your level of service.<\/p>\n<p>This too could attract new customers or at least keep your current ones sticking around.<\/p>\n<p>Always make sure you\u2019re bringing in new prospects with <a href=\"https:\/\/www.engagebay.com\/resources\/lead-definition\">lead generation<\/a> to keep the process moving!<\/p>\n<blockquote><p>Divide your contacts into smaller groups based on similarities and common data points. Lists help you stay organized and target customers better.<\/p><\/blockquote>\n<h2><img decoding=\"async\" class=\"aligncenter size-full wp-image-10712\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2019\/07\/Create-List.png\" alt=\"create-list-engagebay\" width=\"1342\" height=\"611\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2019\/07\/Create-List.png 1342w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2019\/07\/Create-List-300x137.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2019\/07\/Create-List-1024x466.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2019\/07\/Create-List-768x350.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2019\/07\/Create-List-595xh.png 595w\" sizes=\"(max-width: 1342px) 100vw, 1342px\" \/><\/h2>\n<p>&nbsp;<\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-email-segmentation\/\">Read also: A Comprehensive Guide To eCommerce Email Segmentation<\/a><\/p>\n<div class=\"content-box-blue\">\n<h2><span class=\"ez-toc-section\" id=\"How_to_Segment_Your_Audience\"><\/span><span style=\"color: #339966;\"><strong>How to Segment Your Audience<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li>Step #1 Survey Your Audience<\/li>\n<li>Step #2 Determine Who Fits Your Target Market<\/li>\n<li>Step #3 Make Profiles for Each Identified Segment<\/li>\n<li>Step #4 Review Each Segment<\/li>\n<li>Step #5 Handpick Your Content and Offers and Send These Out<\/li>\n<li>Step #6 Use Analytics to Track Results<\/li>\n<\/ul>\n<\/div>\n<p>With the benefits laid out in the prior section, it\u2019s time to discuss the steps you should take to <strong>segment your very own audience<\/strong>.<\/p>\n<h3><span style=\"color: #993300;\"><strong>Survey Your Audience<\/strong><\/span><\/h3>\n<p>Whether you mail out your surveys or ask your audience to fill out a form online, the only way to learn more about your customers is through the information they volunteer to you.<\/p>\n<p>To incentivize them to complete a longer survey, you might offer these participants a discount or freebie.<\/p>\n<h3><span style=\"color: #993300;\"><strong>Determine Who Fits Your Target Market<\/strong><\/span><\/h3>\n<p>Who is your target market? These people have the highest chance of buying from you, so of course, you want to market towards them. To find them, you\u2019d do <strong>market segmentation<\/strong>, dividing your current audience by behavior, psychographics, firmographics, and demographics as mentioned earlier.<\/p>\n<h3><span style=\"color: #993300;\"><strong>Make Profiles for Each Identified Segment<\/strong><\/span><\/h3>\n<p>To keep track of all the segments you created, we recommend you <a class=\"\" style=\"display: inline !important; width: auto !important;\" href=\"https:\/\/www.engagebay.com\/blog\/customer-profile\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-wpil-post-to-id=\"6661\">create profiles<\/a> for each of them.<\/p>\n<h3><span style=\"color: #993300;\"><strong>Review Each Segment<\/strong><\/span><\/h3>\n<p>Next, it\u2019s time to do some dirty work. Study each of your segments to determine which may have the highest receptivity to your offers.<\/p>\n<p>You don\u2019t necessarily want to refrain from working with those less viable segments, but set them aside for now. You\u2019ll have to come up with an even more ultra-targeted approach for them later.<\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/behavioral-market-segmentation\/\">Read also: Uncovering Insights with Behavioral Market Segmentation<\/a><\/p>\n<h3><span style=\"color: #993300;\"><strong>Handpick Your Content and Offers and Send These Out<\/strong><\/span><\/h3>\n<p>With your most viable segments identified, it\u2019s time to reach out to them. Make sure you curate the content and later, the offers you send so they appeal to each segment.<\/p>\n<p>This increases your chances of <a class=\"\" style=\"display: inline !important; width: auto !important;\" href=\"https:\/\/www.engagebay.com\/blog\/customer-retention-strategies\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-wpil-post-to-id=\"3814\">customer retention<\/a> as well as making the sale.<\/p>\n<h3><span style=\"color: #993300;\"><strong>Use Analytics to Track Results<\/strong><\/span><\/h3>\n<p>Segmenting your audience isn\u2019t perfect art. You may have mis-segmented some people, which shows in your lower sales or engagement.<\/p>\n<p>For each <strong>segmented campaign<\/strong>, you launch, make sure you load up your <a href=\"https:\/\/www.clicdata.com\/blog\/marketing-analytics-tool-features\/\">analytics software<\/a> to see how well you did.<\/p>\n<p>Did the <strong>audience segments<\/strong> open your emails and respond to them? Did they visit your website and shop?<\/p>\n<p>For those segments that didn\u2019t respond as well, you have to ask yourself why. Could it be you didn\u2019t present offers that were targeted enough? Did other factors stand in your way? That\u2019s up to you to decide.<\/p>\n<p>Here\u2019s a graph outlining the steps we just covered.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-5738 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2019\/06\/market-segmentation.png\" alt=\"audience segmentation examples\" width=\"624\" height=\"349\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2019\/06\/market-segmentation.png 624w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2019\/06\/market-segmentation-300x168.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2019\/06\/market-segmentation-595xh.png 595w\" sizes=\"(max-width: 624px) 100vw, 624px\" \/><\/p>\n<p style=\"text-align: center;\"><em>Image courtesy of <\/em><em>TheManager.org<\/em><\/p>\n<div class=\"content-box-blue\">\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-examples\/\">Read also: Customer Segmentation Examples &amp; How To Follow Them<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"The_Pros_and_Cons_of_Audience_Segmentation\"><\/span><span style=\"color: #339966;\"><strong>The Pros and Cons of Audience Segmentation<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li>You Must Have a Concrete Understanding of the Needs of Each Segment<\/li>\n<li>You Can\u2019t Miss Any Audience Segments<\/li>\n<li><strong>Audience Segmentation<\/strong> Isn\u2019t Fast or Cheap<\/li>\n<\/ul>\n<\/div>\n<p>We already discussed the many advantages of <strong>segmenting your audience<\/strong>. You can obtain more customers, increase sales, boost customer engagement, and watch as the loyalty of your customers goes way up.<\/p>\n<p>What about the downsides? Do they even exist? Indeed, they do. To remain as fair and balanced as possible, let\u2019s discuss the cons of dividing your audience into buckets.<\/p>\n<h3><span style=\"color: #993300;\"><strong>You Must Have a Concrete Understanding of the Needs of Each Segment<\/strong><\/span><\/h3>\n<p>Assuming you have all the information you do about your <strong>audience segments<\/strong>, messing up could really hurt your company\u2019s reputation. You must double-check, even triple-check that the needs and pain points you came up with for each <strong>audience segment<\/strong> actually align with those real-life needs.<\/p>\n<h3><span style=\"color: #993300;\">You Can\u2019t Miss Any Audience Segments<\/span><\/h3>\n<p>Sometimes, it\u2019s so easy to get caught up in marketing to one seemingly difficult or elusive segment that you forget about who\u2019s right in front of you.<\/p>\n<p>Purposely or accidentally missing certain <strong>audience segments<\/strong> can hurt both sales and customer loyalty. You don\u2019t want either.<\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/customer-demographics\/\">Read also: Unmasking Your Audience: The Power of Customer Demographics<\/a><\/p>\n<h3><strong><span style=\"color: #993300;\">Audience Segmentation Isn\u2019t Fast or Cheap<\/span><\/strong><\/h3>\n<p>While we made <strong>segmenting your audience<\/strong> sound easy in the last section, in reality, it\u2019s a job that takes a while.<\/p>\n<p>You\u2019ll also often end up spending a lot of money on <a href=\"https:\/\/www.engagebay.com\/blog\/market-research-methods\/\">market research<\/a>, customer relationship forms and surveys, and the segmenting itself.<\/p>\n<p>Even once you finish your initial round of <strong>audience segmentation<\/strong>, people change. They leave jobs, get married, start a family, change careers, or retire.<\/p>\n<p>You\u2019d have to switch these audience members across various segments, which often means pretty much going through the whole process all over again.<\/p>\n<blockquote><p>Create a segment based on demographics such as age, location, etc. or interests, or any other common characteristics<\/p><\/blockquote>\n<h2><img decoding=\"async\" class=\"aligncenter wp-image-10713 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2019\/07\/Segmented-List.png\" alt=\"audience segmentation in EngageBay\" width=\"1341\" height=\"498\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2019\/07\/Segmented-List.png 1341w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2019\/07\/Segmented-List-300x111.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2019\/07\/Segmented-List-1024x380.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2019\/07\/Segmented-List-768x285.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2019\/07\/Segmented-List-595xh.png 595w\" sizes=\"(max-width: 1341px) 100vw, 1341px\" \/><\/h2>\n<h2><span class=\"ez-toc-section\" id=\"The_Impact_of_Audience_Segmentation_on_Marketing\"><\/span><span style=\"color: #339966;\"><strong>The Impact of Audience Segmentation on Marketing<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>As we\u2019ve explained across the entirety of this article, <strong>audience segmentation<\/strong> can make or break your marketing campaign in several ways to segment a market. Here\u2019s a recap.<\/p>\n<p>Personalizing your offers and other communications increases the chances of the customer taking the bait if you recall the stat from before.<\/p>\n<p>Also, marketing resource <a href=\"https:\/\/edubirdie.com\/blog\/power-and-importance-of-brand-name\">ZoomInfo<\/a> says that consumers have a higher chance (75 percent) of shopping with a company that knows their name and purchase history.<\/p>\n<p>Financial company Fundera says most of an average company\u2019s revenue (65 percent) is built off the purchasing loyalty of repeat customers.<\/p>\n<p>Since <strong>audience segmentation strategy<\/strong> can help you build those happy, loyal customers, we\u2019d say it\u2019s quite impactful.<\/p>\n<p>You\u2019ll also see more sales and possibly even new customers by targeting the offers you send to your audience.<\/p>\n<p>While it\u2019s not the easiest nor the cheapest process ever, if you haven\u2019t done it yet, you\u2019re doing yourself a disservice.<\/p>\n<p>After all, in a 2012 article, <a href=\"https:\/\/contentmarketinginstitute.com\/2012\/05\/serve-multiple-audiences-with-a-segmented-site-structure\/\">Content Marketing Institute<\/a> said \u201ccontent fed to all audiences serves too many masters.\u201d<\/p>\n<p>We couldn\u2019t agree more.<\/p>\n<blockquote>\n<p style=\"text-align: center;\">Email marketers who segmented their audience before campaigning stated that the revenue generated increased to up to&nbsp;<strong>760%<\/strong>. Targeted and segmented emails bring in&nbsp;<strong>58%<\/strong> of all revenue. (<a href=\"https:\/\/www.notifyvisitors.com\/blog\/segmentation-statistics\/\">NotifyVisitors<\/a>)<\/p>\n<\/blockquote>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/what-is-behavioral-targeting\/\">Read also: What is Behavioral Targeting? [Challenges and Examples]<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><span style=\"color: #339966;\"><strong>Conclusion<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>Audience segmentation<\/strong> is a complex process that involves categorizing individuals into various segments based on a wide range of information and data.<\/p>\n<p>This can encompass demographics such as age or gender, firmographics like company size, psychographics that delve into personality traits and interests, or <a href=\"https:\/\/www.engagebay.com\/blog\/behavioral-market-segmentation\/\">behavioral data<\/a> that tracks shopping frequency and patterns.<\/p>\n<p>By gathering and analyzing this valuable information, you gain insights that enable you to tailor your marketing efforts to specific <strong>audience segments<\/strong>.<\/p>\n<p>Once armed with a deep understanding of your <strong>audience segments<\/strong>, you can create customized offers and experiences that resonate with their unique characteristics and preferences.<\/p>\n<p>This personalization fosters a sense of customer loyalty, as individuals feel seen and understood by your brand. Moreover, targeted marketing efforts are more likely to yield higher conversion rates, resulting in increased sales and revenue.<\/p>\n<p>with effective <strong>audience segmentation<\/strong>, you can not only retain existing customers but also attract new ones who find your tailored offerings compelling.<\/p>\n<p>Admittedly, <strong>segmenting your audience<\/strong> is not an easy or instantaneous task. It requires significant effort, time, and financial investment. However, the returns on this investment are substantial.<\/p>\n<p>The <strong>benefits of audience segmentation<\/strong> extend far beyond the initial costs. By delivering personalized experiences, you can create a competitive edge in the market, foster brand advocacy, and enhance customer satisfaction.<\/p>\n<p>Additionally, segment-specific marketing campaigns allow you to allocate resources more efficiently, focusing on the segments that offer the greatest potential for growth and profitability.<\/p>\n<p>In conclusion, while <strong>audience segmentation<\/strong> may involve a considerable investment, the benefits of <strong>audience segmentation <\/strong>far outweigh the costs. By understanding your audience on a granular level and tailoring your outreach efforts accordingly, you can forge stronger connections, increase sales, attract new customers, and boost customer retention.<\/p>\n<p>Embracing <strong>audience segmentation<\/strong> as a strategic business practice is a worthwhile endeavor that will propel your company towards sustainable growth and success. So, allocate the necessary resources and embark on this journey of personalized marketing that will yield substantial returns in the long run.<\/p>\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n                    sc.async = true;\r\n                    sc.src = f;\r\n                    var m = document.getElementsByTagName(s)[0];\r\n                    m.parentNode.insertBefore(sc, m);   \r\n                })(document, 'script', '\/\/d2p078bqz5urf7.cloudfront.net\/jsapi\/ehform.js');\r\n            <\/script>\r\n            <script>\r\n                function waitForEhForms() {\r\n                    const interval = 100; \/\/ Check every 100ms\r\n                    const checkAndLoad = () => {\r\n                        const params = new URLSearchParams(window.location.search);\r\n                        const elementorPreviewParam = params.get('elementor-preview');\r\n                        if (elementorPreviewParam && typeof EhForms !== 'undefined' && typeof EhForms.loadForms === 'function') {\r\n                            EhForms.loadForms();\r\n                            console.log('EhForms.loadForms() called successfully.');\r\n                        } else {\r\n                            setTimeout(checkAndLoad, interval);\r\n                        }\r\n                    };\r\n                    checkAndLoad();\r\n                }\r\n                \/\/ Call the function\r\n                waitForEhForms();\r\n            <\/script>\r\n        <div class='engage-hub-form-embed' id='eh_form_6268678992035840' data-id='6268678992035840'><\/div>\n","protected":false},"excerpt":{"rendered":"<p>You may have heard of the term &#8216;audience segmentation&#8216;, but do you truly understand what audience segmentation entails? Your audience [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":44225,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[22],"tags":[296,30],"class_list":["post-5733","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing","tag-audience-segmentation","tag-marketing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.3 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What Is Audience Segmentation and Its Impact on Marketing in 2023<\/title>\n<meta name=\"description\" content=\"In this article, we\u2019ll dive deep into the topic, explaining audience segmentation, the types, why you should do it, and how to do it in 2023.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.engagebay.com\/blog\/what-is-audience-segmentation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What Is Audience Segmentation &amp; Its Impact on Marketing\" \/>\n<meta property=\"og:description\" content=\"In this article, we\u2019ll dive deep into the topic, explaining audience segmentation, the types, why you should do it, and how to do it in 2023.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.engagebay.com\/blog\/what-is-audience-segmentation\/\" \/>\n<meta property=\"og:site_name\" content=\"EngageBay - All-in-one marketing, sales, and service\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/engagebay\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-11T03:10:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-23T14:28:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2019\/07\/audinece-segmentation.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Nicole Malczan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@engagebay\" \/>\n<meta name=\"twitter:site\" content=\"@engagebay\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nicole Malczan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"15 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.engagebay.com\/blog\/what-is-audience-segmentation\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.engagebay.com\/blog\/what-is-audience-segmentation\/\"},\"author\":{\"name\":\"Nicole Malczan\",\"@id\":\"https:\/\/www.engagebay.com\/blog\/#\/schema\/person\/ab4bd7395a29f3686b9782f656820fda\"},\"headline\":\"What Is Audience Segmentation &#038; 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