{"id":57379,"date":"2024-07-04T13:53:27","date_gmt":"2024-07-04T13:53:27","guid":{"rendered":"https:\/\/www.engagebay.com\/blog\/?p=57379"},"modified":"2026-05-06T14:28:57","modified_gmt":"2026-05-06T14:28:57","slug":"dropshipping-returns-and-refunds","status":"publish","type":"post","link":"https:\/\/www.engagebay.com\/blog\/dropshipping-returns-and-refunds\/","title":{"rendered":"How to Handle Dropshipping Returns and Refunds"},"content":{"rendered":"

Returns happen all the time<\/a>, with 23% because the customer got the wrong item, 22% because the product looks different than the online image, and 20% because a product incurs damage during shipping.<\/p>\n

Further, 80% of today\u2019s audience demands hassle-free returns and 79% free shipping.<\/p>\n

The dropshipping model, in which you outsource item procurement, warehouse storage, and shipping, can create tricky situations when customers want a refund or return.<\/p>\n

However, it\u2019s not like you can ignore these refund requests or risk losing your customers and, thus, your business sustainability.<\/p>\n

So, how do you expertly navigate returns under the dropship model?<\/p>\n

It requires communication between you and your dropshipper(s), above all else, and clear policies that you can both follow. If you\u2019re committed to customer excellence, you\u2019ll soon find that returns under the dropshipping model are no big deal!<\/p>\n

In this blog post, we’ll look at how to tackle dropshipping returns and refunds and some of the best examples of dropshipping returns policies.<\/p>\n

Let’s get started.<\/p>\n

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