{"id":63885,"date":"2024-08-28T13:54:41","date_gmt":"2024-08-28T13:54:41","guid":{"rendered":"https:\/\/www.engagebay.com\/blog\/?p=63885"},"modified":"2026-05-28T04:17:06","modified_gmt":"2026-05-28T04:17:06","slug":"cost-per-acquisition","status":"publish","type":"post","link":"https:\/\/www.engagebay.com\/blog\/cost-per-acquisition\/","title":{"rendered":"What Is Cost Per Acquisition and How Do You Calculate It?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">If clicks are your main focus with your paid acquisition strategies, your marketing bucks are going down the drain!&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Clicks define the traffic but not the conversion.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The cost per acquisition (CPA) metric should be tracked to monitor better paid acquisition campaigns\u2014the money spent on bringing in every new customer. Dropbox attracted the maximum number of new customers without blowing up its customer acquisition budget. The company went from 100,000 users to 4 million in 15 months\u2014a <\/span><a href=\"https:\/\/growsurf.com\/blog\/dropbox-referral-program\"><span style=\"font-weight: 400;\">3,900%<\/span><\/a><span style=\"font-weight: 400;\"> increase.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"> How? They used their existing customers\u2019 enthusiasm and incentivized word-of-mouth referrals with additional storage space.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Understanding cost per acquisition (CPA) allows you to gauge the revenue impact of your digital marketing efforts and optimize your strategy for better results. To do it right, I\u2019m adding more insights on:&nbsp;<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What is cost per acquisition, and how do you calculate it?&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Good or bad CPA \u2013 what does it mean?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What are the industry benchmarks?&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How can you optimize it?<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<p>Additionally, you can also find eight strategies for optimizing your cost per acquisition (CPA) below.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.engagebay.com\/blog\/cost-per-acquisition\/#What_Is_Cost_Per_Acquisition\" >What Is Cost Per Acquisition?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.engagebay.com\/blog\/cost-per-acquisition\/#Why_Is_It_Important_To_Calculate_Cost_Per_Acquisition_CPA\" >Why Is It Important To Calculate Cost Per Acquisition (CPA)?&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.engagebay.com\/blog\/cost-per-acquisition\/#Do_You_Have_A_Good_or_Bad_Cost_Per_Acquisition\" >Do You Have A Good or Bad Cost Per Acquisition?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.engagebay.com\/blog\/cost-per-acquisition\/#How_To_Use_CPA_To_Optimize_Customer_Acquisition_Strategy_%E2%80%93_A_Case_Study\" >How To Use CPA To Optimize Customer Acquisition Strategy &#8211; A Case Study<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.engagebay.com\/blog\/cost-per-acquisition\/#8_Strategies_for_Optimizing_Your_Cost_Per_Acquisition_CPA\" >8 Strategies for Optimizing Your Cost Per Acquisition (CPA)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.engagebay.com\/blog\/cost-per-acquisition\/#Conclusion\" >Conclusion<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.engagebay.com\/blog\/cost-per-acquisition\/#FAQ\" >FAQ<\/a><\/li><\/ul><\/nav><\/div>\n\n<h2><span class=\"ez-toc-section\" id=\"What_Is_Cost_Per_Acquisition\"><\/span><span style=\"color: #339966;\"><strong>What Is Cost Per Acquisition?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Cost per acquisition is an important <a href=\"https:\/\/www.engagebay.com\/blog\/marketing-metrics\/\">marketing metric<\/a> that tells you how much your business pays to acquire a customer. Depending on the performance marketing goal, the action can be an activated user, purchase, signup, etc. Thus, it is the cost of getting your customer through your sales funnel, from initial contact to conversion.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If your business\u2019s monthly marketing expenses total $800 and you manage to attract 100 customers, then your cost per acquisition is $8 per customer.<\/span><\/p>\n<h3><span style=\"color: #993300;\"><strong>What cost per acquisition is not<\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Cost per acquisition is often confused with other marketing metrics that look and sound similar. Here\u2019s what CPA is not.&nbsp;<\/span><\/p>\n<ul>\n<li><b>Customer Acquisition Cost (CAC) <\/b><span style=\"font-weight: 400;\">measures the total cost of acquiring a paying customer. CPA is broader than CAC as it measures the cost of getting a lead for a particular campaign or conversion.&nbsp;<\/span><\/li>\n<li><b>Cost Per Click (CPC)<\/b><span style=\"font-weight: 400;\"> means that you pay every time someone clicks your ad, even if they don&#8217;t buy anything, while<\/span> <span style=\"font-weight: 400;\"><a href=\"https:\/\/www.engagebay.com\/blog\/cost-per-action\/\">Cost per action (CPA)<\/a> means that you only pay when a person completes an action, like signing up, buying, or filling out a form.&nbsp;<\/span><\/li>\n<li><b>Customer Lifetime Value (LTV) <\/b><span style=\"font-weight: 400;\">estimates the total net profit you will generate from a customer throughout their relationship with the business. On the other hand, CPA focuses particularly on the initial cost of acquisition.&nbsp;<\/span><\/li>\n<\/ul>\n<h3><span style=\"color: #993300;\"><strong>How to calculate cost per acquisition (CPA) using a formula<\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The cost per acquisition is the total ad spend divided (of either overall ad expenditure or a single channel\/campaign) by the number of new customers gained. Here\u2019s the CPA formula to use:<\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\">CPA calculation for a campaign or specific channel<\/span>\n<ul>\n<li><span style=\"font-weight: 400;\">CPA = total cost of customer acquisition on a specific channel or campaign\/number of new customers acquired using that channel or campaign&nbsp;<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"font-weight: 400;\">CPA calculation from ad spend<\/span>\n<ul>\n<li><span style=\"font-weight: 400;\">CPA = total ad spend\/number of new customers acquired using ads&nbsp;<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n                    sc.async = true;\r\n                    sc.src = f;\r\n                    var m = document.getElementsByTagName(s)[0];\r\n                    m.parentNode.insertBefore(sc, m);   \r\n                })(document, 'script', '\/\/d2p078bqz5urf7.cloudfront.net\/jsapi\/ehform.js');\r\n            <\/script>\r\n            <script>\r\n                function waitForEhForms() {\r\n                    const interval = 100; \/\/ Check every 100ms\r\n                    const checkAndLoad = () => {\r\n                        const params = new URLSearchParams(window.location.search);\r\n                        const elementorPreviewParam = params.get('elementor-preview');\r\n                        if (elementorPreviewParam && typeof EhForms !== 'undefined' && typeof EhForms.loadForms === 'function') {\r\n                            EhForms.loadForms();\r\n                            console.log('EhForms.loadForms() called successfully.');\r\n                        } else {\r\n                            setTimeout(checkAndLoad, interval);\r\n                        }\r\n                    };\r\n                    checkAndLoad();\r\n                }\r\n                \/\/ Call the function\r\n                waitForEhForms();\r\n            <\/script>\r\n        <div class='engage-hub-form-embed' id='eh_form_5161654467690496' data-id='5161654467690496'><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Why_Is_It_Important_To_Calculate_Cost_Per_Acquisition_CPA\"><\/span><span style=\"color: #339966;\"><strong>Why Is It Important To Calculate Cost Per Acquisition (CPA)?&nbsp;<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Each marketing metric, like conversion rate and site visits, will indicate your marketing campaign performance. However, cost per acquisition directly tells you the revenue impact of marketing campaigns.&nbsp;<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Simply put, CPA tells you how much your total ad spend goes into gaining each new customer or lead. When you use it alongside Average Order Value (AOV) and Customer Lifetime Value (LTV), it lets you quantify the results of your marketing initiatives precisely.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While conversion rates will tell you how effective your marketing is at driving actions, cost per acquisition will give you a business-centric view of your marketing efforts. It will tell you if they&#8217;re cost-effective or profitable. Businesses can then determine an acceptable CPA that aligns with their revenue goals.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cost per acquisition is widely used in various paid marketing mediums, including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Pay-Per-Click (PPC) advertising<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Affiliate marketing<\/span><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.engagebay.com\/blog\/display-ad-examples\/\"><span style=\"font-weight: 400;\">Display advertising<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Social media campaigns<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Content marketing<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">You can also use CPA for eCommerce SEO, <a href=\"https:\/\/www.engagebay.com\/marketing\/email-marketing\">email marketing<\/a>, and other channels where direct advertising costs may not exist. However, overhead expenses such as operating costs and content production still play a role.<\/span><\/p>\n<h3><span style=\"color: #993300;\"><strong>How do you track data to calculate Cost Per Acquisition?<\/strong><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><b>Use UTM parameters<\/b><span style=\"font-weight: 400;\">: Generate UTM link codes for tracking social media or affiliate marketing initiatives.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Export PPC data<\/b><span style=\"font-weight: 400;\">: Extract ad campaign data from platforms like Google AdWords for detailed analysis.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Work with promotional codes<\/b><span style=\"font-weight: 400;\">: Create unique codes and custom links to track internal campaigns.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Implement a CRM system<\/b><span style=\"font-weight: 400;\">: Utilize a CRM system to centralize and analyze customer acquisition data.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Include source fields in forms<\/b><span style=\"font-weight: 400;\">: To fill attribution gaps, add a field in lead forms asking customers how they discovered your ad campaign.<\/span><\/li>\n<\/ul>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/email-acquisition\/\">Read also: Learn Email Acquisition From 6 Strategies And 5 Examples<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Do_You_Have_A_Good_or_Bad_Cost_Per_Acquisition\"><\/span><span style=\"color: #339966;\"><strong>Do You Have A Good or Bad Cost Per Acquisition?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The lower your CPA, the better, right?&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">WRONG \u274c<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Just because your cost per acquisition is low doesn\u2019t always indicate that it&#8217;s good. It could also mean you have failed to invest in your business&#8217;s growth.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, how do you determine a good CPA?<\/span><\/p>\n<p><b>Answer: <\/b><span style=\"font-weight: 400;\">That depends on your customer\u2019s lifetime value (LTV). Considering your LTV:CAC ratio may help you create a CPA goal that will allow you to develop financially without slowing your growth rate too much.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A healthy CPA &#8211; the marketing costs of getting a customer on board with your business &#8211; is usually more than LTV &#8211; the amount a customer generates for your business throughout their lifespan.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you want to know if you\u2019ve got a good CPA, find the ratio of LTV with a CPA. Say your LTV is $80 and CPA is $20, then the ratio is 4:1. You\u2019ve got a healthy scenario showing profitability with your ad campaigns.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, it&#8217;s a red flag if your CPA comes too close to LTV or exceeds it. The 1:1 ratio means you\u2019re losing money.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a general rule of thumb, an LTV to CAC ratio of 3:1 or above is optimal. A fantastic <a href=\"https:\/\/www.engagebay.com\/blog\/saas-business-model\/\">business model<\/a> offers a ratio of 4:1 or above.&nbsp;<\/span><\/p>\n<h3><span style=\"color: #993300;\"><strong>There\u2019s no universal \u201cgood\u201d CPA &#8211; YES!<\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Different industries have their own CPA standards depending on their prices, margins, and expenses. The following factors help an online business determine the right CPA &#8211; a reasonable amount for a new customer.<\/span><\/p>\n<ul>\n<li><b>Stage of the business<\/b><span style=\"font-weight: 400;\"><strong>:<\/strong> Certain stages of business focus on profits, and others focus on growth. In the growth stage, profits are secondary to brand exposure. Your CPA might be higher if you bring in more customers at this stage.&nbsp;<\/span><\/li>\n<li><b>Your budget<\/b><span style=\"font-weight: 400;\"><strong>:<\/strong> When your ad spend is tight, you want to minimize it and focus on the most promising potential customers to convert. However, with a bigger budget, you can afford a high CPA for campaigns with more reach and lower conversion terms.<\/span><\/li>\n<li><b>Ad channels you choose<\/b><span style=\"font-weight: 400;\"><strong>:<\/strong> Every marketing has unique goals and objectives, from affiliate to pay-per-click to <a href=\"https:\/\/www.engagebay.com\/blog\/content-marketing\/\">content marketing<\/a>. Content may play a significant role in building brand recognition even if it doesn&#8217;t convert well soon. You&#8217;ll determine the channels to run your ads based on what you wish to achieve through marketing. Depending on the ad channels you choose, your CPA will vary.&nbsp;<\/span><\/li>\n<li><b>Medium of acquisition<\/b><span style=\"font-weight: 400;\"><strong>:<\/strong> Secondary efforts like newsletter sign-ups or direct mail listings are sometimes measured using CPA, even though CPA is often used to relate to the cost of obtaining paying clients. We recommend using CPA as the main statistic that links secondary conversions to the main conversion: making a sale.<\/span><\/li>\n<li><b>Your customer\u2019s lifetime value (LTV): <\/b><span style=\"font-weight: 400;\">We already discussed how you can determine the quality of your cost per acquisition with the LTV:CPA ratio. So, your LTV will influence the determination of your standard CPA. You might spend more on getting customers if you know they will generate high lifetime value. On the other hand, you\u2019ll minimize your CPA if you\u2019re expecting a low LTV.&nbsp;<\/span><\/li>\n<li><b>Competition and market conditions: <\/b><span style=\"font-weight: 400;\">The current market condition and the level of competition also affect your CPA. In highly competitive markets, the customer&#8217;s acquisition cost usually increases since there will be increasing target CPA bidding on different online advertising platforms.<\/span><\/li>\n<\/ul>\n<h3><span style=\"color: #993300;\"><strong>Current industry-specific CPA benchmarks<\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Based on the above factors, different industries have different average CPA benchmarks. You can compare your CPA with these benchmarks to understand the profitability of your marketing strategies compared to other businesses in your industry.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to <\/span><span style=\"font-weight: 400;\">First Page Sage<\/span><span style=\"font-weight: 400;\">, the following are common CPA averages.<\/span><\/p>\n<h3><span style=\"color: #993300;\"><strong>SaaS customer acquisition averages<\/strong><\/span><\/h3>\n<table>\n<tbody>\n<tr>\n<td><b>Industry<\/b><\/td>\n<td><b>Average CPA ($)<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">eCommerce<\/span><\/td>\n<td><span style=\"font-weight: 400;\">274<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Legaltech<\/span><\/td>\n<td><span style=\"font-weight: 400;\">299<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Staffing &amp; HR<\/span><\/td>\n<td><span style=\"font-weight: 400;\">410<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Transportation &amp; Logistics<\/span><\/td>\n<td><span style=\"font-weight: 400;\">483<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Proptech<\/span><\/td>\n<td><span style=\"font-weight: 400;\">518<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Industrial<\/span><\/td>\n<td><span style=\"font-weight: 400;\">542<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Engineering<\/span><\/td>\n<td><span style=\"font-weight: 400;\">551<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Adtech<\/span><\/td>\n<td><span style=\"font-weight: 400;\">560<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Building Management &amp; IoT<\/span><\/td>\n<td><span style=\"font-weight: 400;\">574<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Construction<\/span><\/td>\n<td><span style=\"font-weight: 400;\">610<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Design<\/span><\/td>\n<td><span style=\"font-weight: 400;\">658<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Cleantech<\/span><\/td>\n<td><span style=\"font-weight: 400;\">674<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Telecommunications<\/span><\/td>\n<td><span style=\"font-weight: 400;\">694<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Agtech<\/span><\/td>\n<td><span style=\"font-weight: 400;\">712<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Security<\/span><\/td>\n<td><span style=\"font-weight: 400;\">805<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Education<\/span><\/td>\n<td><span style=\"font-weight: 400;\">806<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Chemical &amp; Pharmaceutical<\/span><\/td>\n<td><span style=\"font-weight: 400;\">816<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Project Management<\/span><\/td>\n<td><span style=\"font-weight: 400;\">891<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Hospitality<\/span><\/td>\n<td><span style=\"font-weight: 400;\">907<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Medtech<\/span><\/td>\n<td><span style=\"font-weight: 400;\">921<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Insurance<\/span><\/td>\n<td><span style=\"font-weight: 400;\">1280<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Fintech<\/span><\/td>\n<td><span style=\"font-weight: 400;\">1450<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><span style=\"color: #993300;\"><strong>B2B customer acquisition averages<\/strong><\/span><\/h3>\n<table>\n<tbody>\n<tr>\n<td><b>Industry<\/b><\/td>\n<td><b>Average CPA ($)<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">eCommerce<\/span><\/td>\n<td><span style=\"font-weight: 400;\">86<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Pharmaceutical<\/span><\/td>\n<td><span style=\"font-weight: 400;\">187<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Entertainment<\/span><\/td>\n<td><span style=\"font-weight: 400;\">260<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Construction<\/span><\/td>\n<td><span style=\"font-weight: 400;\">281<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">HVAC Services<\/span><\/td>\n<td><span style=\"font-weight: 400;\">296<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Solar Energy<\/span><\/td>\n<td><span style=\"font-weight: 400;\">353<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Environmental Services<\/span><\/td>\n<td><span style=\"font-weight: 400;\">362<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Cybersecurity<\/span><\/td>\n<td><span style=\"font-weight: 400;\">387<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Addiction Treatment<\/span><\/td>\n<td><span style=\"font-weight: 400;\">394<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">PCB Design &amp; Manufacturing<\/span><\/td>\n<td><span style=\"font-weight: 400;\">412<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">IT &amp; Managed Services<\/span><\/td>\n<td><span style=\"font-weight: 400;\">454<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Transportation &amp; Logistics<\/span><\/td>\n<td><span style=\"font-weight: 400;\">510<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Engineering<\/span><\/td>\n<td><span style=\"font-weight: 400;\">512<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Business Consulting<\/span><\/td>\n<td><span style=\"font-weight: 400;\">533<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Medical Device<\/span><\/td>\n<td><span style=\"font-weight: 400;\">565<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Automotive<\/span><\/td>\n<td><span style=\"font-weight: 400;\">592<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Commercial Insurance<\/span><\/td>\n<td><span style=\"font-weight: 400;\">593<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Biotech<\/span><\/td>\n<td><span style=\"font-weight: 400;\">613<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Industrial IoT<\/span><\/td>\n<td><span style=\"font-weight: 400;\">615<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Aerospace &amp; Defense<\/span><\/td>\n<td><span style=\"font-weight: 400;\">624<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Aviation<\/span><\/td>\n<td><span style=\"font-weight: 400;\">683<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Software Development<\/span><\/td>\n<td><span style=\"font-weight: 400;\">720<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Manufacturing<\/span><\/td>\n<td><span style=\"font-weight: 400;\">723<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Legal Services<\/span><\/td>\n<td><span style=\"font-weight: 400;\">749<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Oil &amp; Gas<\/span><\/td>\n<td><span style=\"font-weight: 400;\">783<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Financial Services<\/span><\/td>\n<td><span style=\"font-weight: 400;\">784<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Real Estate<\/span><\/td>\n<td><span style=\"font-weight: 400;\">791<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Higher Education &amp; College<\/span><\/td>\n<td><span style=\"font-weight: 400;\">1143<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><span style=\"color: #993300;\"><strong>eCommerce customer acquisition averages<\/strong><\/span><\/h3>\n<table>\n<tbody>\n<tr>\n<td><b>Industry<\/b><\/td>\n<td><b>Average CPA ($)<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Food &amp; Beverage<\/span><\/td>\n<td><span style=\"font-weight: 400;\">53<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Household Goods<\/span><\/td>\n<td><span style=\"font-weight: 400;\">58<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Toys \/ Hobbies \/ DIY<\/span><\/td>\n<td><span style=\"font-weight: 400;\">59<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Beauty \/ Personal Care<\/span><\/td>\n<td><span style=\"font-weight: 400;\">61<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Advertising Specialty \/ Promotional<\/span><\/td>\n<td><span style=\"font-weight: 400;\">64<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Fashion \/ Apparel<\/span><\/td>\n<td><span style=\"font-weight: 400;\">66<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Sporting Goods<\/span><\/td>\n<td><span style=\"font-weight: 400;\">67<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Cannabis \/ CBD<\/span><\/td>\n<td><span style=\"font-weight: 400;\">72<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Consumer Electronics<\/span><\/td>\n<td><span style=\"font-weight: 400;\">76<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Automotive Parts<\/span><\/td>\n<td><span style=\"font-weight: 400;\">78<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Furniture<\/span><\/td>\n<td><span style=\"font-weight: 400;\">77<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Medical<\/span><\/td>\n<td><span style=\"font-weight: 400;\">87<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Jewelry<\/span><\/td>\n<td><span style=\"font-weight: 400;\">91<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><b>Pro tip: <\/b><span style=\"font-weight: 400;\">In addition to comparing your CPA with industry standards, compare it with historical data. This will give you a baseline of how well your <a href=\"https:\/\/www.engagebay.com\/blog\/best-marketing-campaigns\/\">marketing campaigns<\/a> work over time. You can notice trends, measure progress, and then know whether your recent change has been beneficial.&nbsp;<\/span><\/p>\n<h3><span style=\"color: #993300;\"><strong>Why combine CPA with other metrics?<\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Look at the CPA average for Fintech companies. You must think it\u2019s quite high, right? But does that mean it\u2019s going to be less profitable?&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Not really.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your higher CPA could be warranted if the customer&#8217;s lifetime value is substantial. Conversely, even if your CPA is low but your LTV is low, you may not gain as much money as you think.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is why you want to track CPA alongside other metrics. Think of CPA as part of a much larger mosaic. Combine it with LTV, conversion rate, ROI, etc., and you\u2019ll accurately understand your marketing performance.&nbsp;<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/customer-retention-strategies\/\">Read also: 16 Customer Retention Strategies to Stop Customer Churn<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_To_Use_CPA_To_Optimize_Customer_Acquisition_Strategy_%E2%80%93_A_Case_Study\"><\/span><span style=\"color: #339966;\"><strong>How To Use CPA To Optimize Customer Acquisition Strategy &#8211; A Case Study<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Tracking CPA trends is essential because it sheds light on areas of customer acquisition where you can cut marketing costs without sacrificing customer quality.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A leading vitamin supplement brand, <\/span><a href=\"https:\/\/ritual.com\/\"><span style=\"font-weight: 400;\">Ritual<\/span><\/a><span style=\"font-weight: 400;\">, managed to attract high-value customers while reducing acquisition costs in its marketing campaigns. How? They closely monitored their CPA and used A\/B testing to determine how different customer segments responded to bid caps differently.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">They ran two campaigns:&nbsp;<\/span><\/p>\n<ol>\n<li><b>Business as usual (BAU) campaign<\/b>\n<ul>\n<li><b>Strategy<\/b><span style=\"font-weight: 400;\">: Targeted new customers based on profiles of existing high-value customers.<\/span><\/li>\n<li><b>Acquisition Cost<\/b><span style=\"font-weight: 400;\">: $114.26<\/span><\/li>\n<li><b>LTV:CPA Ratio<\/b><span style=\"font-weight: 400;\">: 3.03<\/span><\/li>\n<\/ul>\n<\/li>\n<li><b>Value-based lookalike audience (VBLAL) campaign<\/b>\n<ul>\n<li><b>Strategy<\/b><span style=\"font-weight: 400;\">: Used Facebook with bids to find users with high LTVs similar to their best customers.<\/span><\/li>\n<li><b>Acquisition Cost<\/b><span style=\"font-weight: 400;\">: $88.82<\/span><\/li>\n<li><b>LTV:CPA Ratio<\/b><span style=\"font-weight: 400;\">: 4.16<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p><b>Results:<\/b><span style=\"font-weight: 400;\"> Cost-effectiveness of VBLAL campaign &gt; BAU Campaign<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Therefore,<\/span><b> <\/b><span style=\"font-weight: 400;\">the<\/span> <span style=\"font-weight: 400;\">VBLAL campaign offers a higher return on investment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ritual then used A\/B testing insights for future campaigns. They capped bids based on LTV ratios and carried out <\/span><a href=\"https:\/\/www.engagebay.com\/blog\/customer-segmentation-examples\/\"><span style=\"font-weight: 400;\">customer segmentation<\/span><\/a><span style=\"font-weight: 400;\"> to target the groups promising better profitability more efficiently:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Group<\/b><\/td>\n<td><b>Bid-Cap<\/b><\/td>\n<td><b>Purchases<\/b><\/td>\n<td><b>CAC ($)<\/b><\/td>\n<td><b>LTV<\/b><\/p>\n<p><b>Ratio<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">80% +<\/span><\/td>\n<td><span style=\"font-weight: 400;\">$605<\/span><\/td>\n<td><span style=\"font-weight: 400;\">15<\/span><\/td>\n<td><span style=\"font-weight: 400;\">133.37<\/span><\/td>\n<td><span style=\"font-weight: 400;\">4.41 &#8211; 14.24<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">60-80%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">$413<\/span><\/td>\n<td><span style=\"font-weight: 400;\">28<\/span><\/td>\n<td><span style=\"font-weight: 400;\">71.53<\/span><\/td>\n<td><span style=\"font-weight: 400;\">5.57 &#8211; 8.23<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">40-60%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">$188<\/span><\/td>\n<td><span style=\"font-weight: 400;\">23<\/span><\/td>\n<td><span style=\"font-weight: 400;\">85.12<\/span><\/td>\n<td><span style=\"font-weight: 400;\">2.02 &#8211; 4.66<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">20-40%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">$79<\/span><\/td>\n<td><span style=\"font-weight: 400;\">3<\/span><\/td>\n<td><span style=\"font-weight: 400;\">46.77<\/span><\/td>\n<td><span style=\"font-weight: 400;\">1.34 &#8211; 3.67<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">0-20%<\/span><\/td>\n<td><span style=\"font-weight: 400;\">$13<\/span><\/td>\n<td><span style=\"font-weight: 400;\">0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">N\/A<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">By tailoring their approach to each segment, Ritual ensured their marketing spend was efficient and effective.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"8_Strategies_for_Optimizing_Your_Cost_Per_Acquisition_CPA\"><\/span><span style=\"color: #339966;\">8<strong> Strategies for Optimizing Your Cost Per Acquisition (CPA)<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Now that you\u2019ve got a clear picture of what CPA is and how to use it, it\u2019s time to learn how you can keep acquisition costs under control to maintain profitability. We\u2019ve got seven strategies to optimize your CPA that you can implement immediately.&nbsp;<\/span><\/p>\n<h3><span style=\"color: #993300;\"><strong>1. Improve your ad copy and targeting<\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Psychology reveals that <\/span><a href=\"https:\/\/hbr.org\/2015\/01\/when-to-sell-with-facts-and-figures-and-when-to-appeal-to-emotions\"><span style=\"font-weight: 400;\">emotions drive behavior<\/span><\/a><span style=\"font-weight: 400;\">, with logic coming in later to justify actions. <\/span><span style=\"font-weight: 400;\">This is why merely listing product features falls flat\u2014it appeals to logic rather than emotion.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now, quality is paramount in securing top ad ranks, and the highest ad rank can increase the acquisition rate. So, how can you improve the quality of your ad copy?&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are two things you need to focus on:&nbsp;<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Deliver relevant and compelling content&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Tap into your audience\u2019s emotion<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Imagine creating an engaging ad copy that gets the attention of a busy parent juggling a phone call and dinner preparations\u2014now that\u2019s a good ad copy!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Create emotionally resonant copy that forges a personal connection with your audience, and you\u2019ll manage to get your audience\u2019s attention. Here\u2019s an example of an ad copy by the <\/span><a href=\"https:\/\/www.worldwildlife.org\/\"><span style=\"font-weight: 400;\">World Wildlife Fund<\/span><\/a><span style=\"font-weight: 400;\"> that leverages fear to spread awareness about the effects of global warming.<\/span><\/p>\n<figure id=\"attachment_63893\" aria-describedby=\"caption-attachment-63893\" style=\"width: 413px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/World-Wildlife-Fund_ad.jpg\"><img decoding=\"async\" class=\"wp-image-63893 \" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/World-Wildlife-Fund_ad.jpg\" alt=\"Cost per acquisition-optimize-World Wildlife Fund-ad\" width=\"413\" height=\"248\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/World-Wildlife-Fund_ad.jpg 651w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/World-Wildlife-Fund_ad-300x180.jpg 300w\" sizes=\"(max-width: 413px) 100vw, 413px\" \/><\/a><figcaption id=\"caption-attachment-63893\" class=\"wp-caption-text\"><em><a href=\"https:\/\/www.creatopy.com\/blog\/emotional-advertising-examples\/\">Source<\/a><\/em><\/figcaption><\/figure>\n<h3><span style=\"color: #993300;\"><strong>2. Retarget customers who didn\u2019t convert<\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Retargeting strategies are powerful tools for lowering cost per acquisition by converting interested prospects who didn\u2019t initially convert.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When a potential customer visits your site but leaves without making a purchase, you can use <\/span><a href=\"https:\/\/www.engagebay.com\/blog\/email-retargeting\/\"><span style=\"font-weight: 400;\">email retargeting<\/span><\/a><span style=\"font-weight: 400;\"> to remind them of a great deal you\u2019ve got to offer. For instance, an online retailer can send a limited-stock email featuring products a user viewed but didn\u2019t buy. Maybe you can throw in a little special discount to push the purchase.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s a great example from <\/span><a href=\"https:\/\/www.jcrew.com\/\"><span style=\"font-weight: 400;\">J.Crew<\/span><\/a><span style=\"font-weight: 400;\">:<\/span><\/p>\n<figure id=\"attachment_48518\" aria-describedby=\"caption-attachment-48518\" style=\"width: 347px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/10\/J-Crew-Email-Retargeting.jpg\"><img decoding=\"async\" class=\" wp-image-48518\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/10\/J-Crew-Email-Retargeting.jpg\" alt=\"J Crew Email Retargeting example\" width=\"347\" height=\"517\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/10\/J-Crew-Email-Retargeting.jpg 409w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2023\/10\/J-Crew-Email-Retargeting-201x300.jpg 201w\" sizes=\"(max-width: 347px) 100vw, 347px\" \/><\/a><figcaption id=\"caption-attachment-48518\" class=\"wp-caption-text\"><em><a href=\"https:\/\/www.engagebay.com\/blog\/email-retargeting\/\">Source<\/a><\/em><\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">Use our <\/span><a href=\"https:\/\/www.engagebay.com\/email-templates\/?ebToken=eyJlaHViX2NhbXBhaWduIjoiRW1haWwgdGVtcGxhdGVzIGluIGJsb2dzIiwic3Vic2NyaWJlcl9kYXRhIjoie1wiZmlyc3RuYW1lXCI6XCJBaXNod2FyeWFcIixcImlkXCI6NTkwMTEwNjcxMzk4NTAyNCxcImVtYWlsXCI6XCJhaXNod2FyeWFsYWtzaG1pMjc5OEBnbWFpbC5jb21cIn0iLCJlaHViX2VtYWlsIjoiYWlzaHdhcnlhbGFrc2htaTI3OThAZ21haWwuY29tIn0=\"><span style=\"font-weight: 400;\">1,000+ free HTML email templates<\/span><\/a><span style=\"font-weight: 400;\"> to create your next email advertisement campaign for retargeting or customer retention. This strategy keeps your brand top-of-mind and encourages conversions from users who have already shown interest, making it a cost-effective way to boost your acquisition efforts.&nbsp;<\/span><\/p>\n<h3><span style=\"color: #993300;\"><strong>3. Optimize your landing pages<\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Capturing attention with an ad is just the beginning. Your landing page seals the deal. So, it&#8217;s important to design a landing page that communicates the value of your offer. Here\u2019s how you should go about your landing page design:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Start with an intriguing headline and subheading to pique your curiosity<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Remove external links to keep visitors focused on converting<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Experiment with video content, which can be more engaging and effective than text alone<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Include <a href=\"https:\/\/www.engagebay.com\/blog\/testimonial-examples\/\">testimonials<\/a>, reviews, and other social proofs to promote conversion<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Include a clear and prominent call to action to guide the visitor into conversion<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Optimize page load times as the bounce probability increases to <\/span><a href=\"https:\/\/www.klientboost.com\/landing-pages\/landing-page-statistics\/\"><span style=\"font-weight: 400;\">90%<\/span><\/a><span style=\"font-weight: 400;\"> if it takes more than three seconds to load<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Make it responsive for your visitors to use mobile devices to interact with your business seamlessly<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Check out this perfect example of an optimized landing page built to convert by <a href=\"https:\/\/www.expressvpn.com\/\" target=\"_blank\" rel=\"noopener\" data-wpel-link=\"internal\">ExpressVPN<\/a>:<\/span><\/p>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium\" style=\"background-color: #33809e; color: #ffffff;\" href=\"https:\/\/www.engagebay.com\/blog\/landing-page-optimization-practices\/\">Read also: 12 Great Landing Page Optimization Practices<\/a><\/p>\n<h3><span style=\"color: #993300;\"><strong>4. Leverage your CRM for lead-building<\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A <a href=\"https:\/\/www.engagebay.com\/products\/crm\">Customer Relationship Management (CRM) system<\/a> can streamline your sales process by organizing leads based on their readiness to buy. This allows you to focus your efforts on the most promising prospects and reduce the waste of precious money on leads that won\u2019t convert.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, <\/span><a href=\"https:\/\/www.engagebay.com\/blog\/crm-for-higher-education\/\"><span style=\"font-weight: 400;\">CRM for higher education<\/span><\/a><span style=\"font-weight: 400;\"> can deliver 2X results if colleges and universities use it to track and prioritize leads based on their interest level and previous interactions. You can use data to target ads that show up when prospects search from specific locations or use particular keywords.&nbsp;<\/span><\/p>\n<figure id=\"attachment_63897\" aria-describedby=\"caption-attachment-63897\" style=\"width: 549px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/keyword_cpc-campaign.jpg\"><img decoding=\"async\" class=\" wp-image-63897\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/keyword_cpc-campaign.jpg\" alt=\"keyword_cpc campaign\" width=\"549\" height=\"370\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/keyword_cpc-campaign.jpg 1165w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/keyword_cpc-campaign-300x202.jpg 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/keyword_cpc-campaign-1024x690.jpg 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/keyword_cpc-campaign-768x517.jpg 768w\" sizes=\"(max-width: 549px) 100vw, 549px\" \/><\/a><figcaption id=\"caption-attachment-63897\" class=\"wp-caption-text\"><em><a href=\"https:\/\/www.engagebay.com\/blog\/higher-education-marketing-strategies\/\">Source<\/a><\/em><\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">Using a ensures you put more sales and marketing efforts into strategies that are most likely to succeed.&nbsp;<\/span><\/p>\n<h3><span style=\"color: #993300;\"><strong>5. Conduct regular market research<\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Understanding your audience is crucial for lowering CPA. By knowing your audience&#8217;s needs, preferences, and behaviors, you can tailor your messaging to be more relevant and engaging.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Market research provides valuable insights into demographic, psychographic, and behavioral data, allowing you to create a <\/span><a href=\"https:\/\/www.engagebay.com\/blog\/customer-profile\/\"><span style=\"font-weight: 400;\">customer profile<\/span><\/a><span style=\"font-weight: 400;\">. You can use this profile to refine targeting parameters and choose the right advertising platforms, which leads to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Higher engagement<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Better click-through rates<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">More conversions.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Here\u2019s an example of one of our <a href=\"https:\/\/www.engagebay.com\/blog\/ideal-customer-profile-templates\/\">ideal customer profile templates<\/a> you can use:&nbsp;<\/span><\/p>\n<figure id=\"attachment_52678\" aria-describedby=\"caption-attachment-52678\" style=\"width: 371px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/01\/ICP-template-Data-1.png\"><img decoding=\"async\" class=\" wp-image-52678\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/01\/ICP-template-Data-1.png\" alt=\"ICP template Data 1\" width=\"371\" height=\"269\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/01\/ICP-template-Data-1.png 663w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/01\/ICP-template-Data-1-300x218.png 300w\" sizes=\"(max-width: 371px) 100vw, 371px\" \/><\/a><figcaption id=\"caption-attachment-52678\" class=\"wp-caption-text\"><em>Author&#8217;s Image<\/em><\/figcaption><\/figure>\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium\" style=\"background-color: #33809e; color: #ffffff;\" href=\"https:\/\/www.engagebay.com\/blog\/ideal-customer-profile-templates\/\">Read also: 10 Amazing Ideal Customer Profile Templates for All Industries<\/a><\/p>\n<h3><span style=\"color: #993300;\"><strong>6. Prioritize customer retention<\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">HubSpot revealed that <\/span><a href=\"https:\/\/blog.hubspot.com\/marketing\/cost-per-acquisition\"><span style=\"font-weight: 400;\">57%<\/span><\/a><span style=\"font-weight: 400;\"> of marketers agree that customer retention is a key strategy for lowering CPA. Why?&nbsp;<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Keeping existing customers is <\/span><a href=\"https:\/\/blog.hubspot.com\/service\/customer-retention-strategies\"><span style=\"font-weight: 400;\">5 to 25<\/span><\/a><span style=\"font-weight: 400;\"> times less costly than getting new ones.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Repeat customers spend more over time, increasing their lifetime value (which is another way to lower your CPA).<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Ensure you\u2019re allocating the budget for both \u2013 acquisition and retention strategies. Focus on creating content that existing customers find useful and relevant. This way, you leverage your initial acquisition investment and reduce the need for further spending.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, popular subscription services like <\/span><a href=\"https:\/\/www.netflix.com\/\"><span style=\"font-weight: 400;\">Netflix<\/span><\/a><span style=\"font-weight: 400;\"> focus on retaining users with personalized recommendations and high-quality content, ensuring long-term loyalty.<\/span><\/p>\n<figure id=\"attachment_63902\" aria-describedby=\"caption-attachment-63902\" style=\"width: 315px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/stranger-things-3-is-now-on-netflix.png\"><img decoding=\"async\" class=\" wp-image-63902\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/stranger-things-3-is-now-on-netflix.png\" alt=\"cpa-netflix-stranger-things-3\" width=\"315\" height=\"479\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/stranger-things-3-is-now-on-netflix.png 680w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/stranger-things-3-is-now-on-netflix-197x300.png 197w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/stranger-things-3-is-now-on-netflix-673x1024.png 673w\" sizes=\"(max-width: 315px) 100vw, 315px\" \/><\/a><figcaption id=\"caption-attachment-63902\" class=\"wp-caption-text\"><em><a href=\"https:\/\/reallygoodemails.com\/emails\/stranger-things-3-is-now-on-netflix\">Source<\/a><\/em><\/figcaption><\/figure>\n<h3><span style=\"color: #993300;\"><strong>7. Diversifying marketing channels<\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You don\u2019t want to put all your eggs in one basket. If you focus on one marketing channel, Instagram, you risk facing a high CPA due to channel saturation.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you primarily use Instagram ads, experiment with platforms like LinkedIn, Google Ads, or emerging channels like TikTok.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are two benefits of diversifying:&nbsp;<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You\u2019ll reach different audience segments&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You\u2019ll also gather a broader data set to refine your strategies<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Conduct channel-specific CPA analysis to see which platforms give you the best return on investment. For example, the ad may perform well on TikTok but not so much on LinkedIn due to the different user demographics and engagement behaviors.<\/span><\/p>\n<p><b>Pro-tip: <\/b><span style=\"font-weight: 400;\">Repurpose content across channels to maximize your reach without additional marketing costs. For example, check out how this creator cross-posted same content on different channels. <\/span><a style=\"font-size: 16px; font-weight: bold; background-color: #ffffff;\" href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/Content-repurpose.jpg\"><img decoding=\"async\" class=\"wp-image-63903 aligncenter\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/Content-repurpose.jpg\" alt=\"Content-repurpose\" width=\"666\" height=\"219\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/Content-repurpose.jpg 1749w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/Content-repurpose-300x98.jpg 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/Content-repurpose-1024x336.jpg 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/Content-repurpose-768x252.jpg 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/Content-repurpose-1536x504.jpg 1536w\" sizes=\"(max-width: 666px) 100vw, 666px\" \/><\/a><span style=\"font-size: 16px; font-weight: 400;\">This approach will also ensure you\u2019re consistent with messaging while leveraging the strengths of each platform.\u200b&nbsp;<\/span><\/p>\n<h3><span style=\"color: #993300;\"><strong>8. Improve your customer lifetime value<\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">As stated, if you can\u2019t lower CPA, you must increase the LTV for better profitability. Essentially, the more value each customer brings over time, the more you can afford to spend on acquiring them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To enhance LTV, focus on strategies like upselling, cross-selling, and improving customer retention.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The best example is <\/span><a href=\"https:\/\/www.apple.com\/in\/\"><span style=\"font-weight: 400;\">Apple<\/span><\/a><span style=\"font-weight: 400;\">, which entices users with various product upgrades. For example, buying an iPhone can also get more storage and better care (AppleCare).<\/span><\/p>\n<figure id=\"attachment_63905\" aria-describedby=\"caption-attachment-63905\" style=\"width: 473px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/LTV-CPA_apple_example.jpg\"><img decoding=\"async\" class=\"wp-image-63905\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/LTV-CPA_apple_example.jpg\" alt=\"apple_example\" width=\"473\" height=\"309\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/LTV-CPA_apple_example.jpg 1143w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/LTV-CPA_apple_example-300x196.jpg 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/LTV-CPA_apple_example-1024x668.jpg 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/07\/LTV-CPA_apple_example-768x501.jpg 768w\" sizes=\"(max-width: 473px) 100vw, 473px\" \/><\/a><figcaption id=\"caption-attachment-63905\" class=\"wp-caption-text\"><em><a href=\"https:\/\/saleslovesmarketing.co\/blog\/effective-upselling-techniques\/#:~:text=Upselling%20Example%20%E2%80%93%20Nike%20Shoes,Swoosh%20Color\">Source<\/a><\/em><\/figcaption><\/figure>\n<p><b>Pro tip: <\/b><span style=\"font-weight: 400;\">You can also leverage loyalty programs and personalized customer experiences to keep customers returning. A subscription-based service might offer exclusive content or discounts for long-term subscribers, increasing their overall value to the business.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><span style=\"color: #339966;\"><strong>Conclusion<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Optimizing your cost per acquisition (CPA) should be a priority if you want maximum returns on your digital marketing efforts. This article provides all the information you need to understand, monitor, track, and optimize your CPA.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.engagebay.com\/\">EngageBay&#8217;s<\/a> comprehensive CRM system can help you streamline customer acquisition processes, prioritize leads, and optimize your campaigns for better results. <\/span><span style=\"font-weight: 400;\"><a href=\"https:\/\/app.engagebay.com\/signup\">Sign up<\/a> today<\/span><span style=\"font-weight: 400;\"> and start acquiring quality customers without wasting your marketing budget.&nbsp;<\/span><\/p>\n<hr>\n<h2 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"FAQ\"><\/span><span style=\"color: #339966;\"><strong>FAQ<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span style=\"color: #993300;\"><b>1. What is the difference between cost per acquisition (CPA) and customer acquisition cost (CAC)?<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Cost per Acquisition (CPA) and Customer Acquisition Cost (CAC) are often used interchangeably but serve different purposes. CPA measures the cost to acquire a specific action, such as a click, sign-up, or purchase. It\u2019s broader and can apply to any predefined action within your marketing campaign. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">On the other hand, CAC is more focused on measuring the total cost of acquiring a one-paying customer. Essentially, CAC is a subset of CPA, where the focus is strictly on paying customers.\u200b<\/span><b><\/b><\/p>\n<h3><span style=\"color: #993300;\"><b>2. How do I calculate my cost per acquisition?<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">To calculate CPA, divide the total marketing expenses by the number of acquisitions. Here\u2019s the CPA formula:&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">CPA=Total Marketing Expenses\/Number of Acquisitions<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Therefore, if you spent $1,000 on marketing in a month and acquired 200 customers, your CPA would be $5 per customer.<\/span><b><\/b><\/p>\n<h3><span style=\"color: #993300;\"><b>3. What factors can influence my cost per acquisition?<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Several factors can influence your cost per acquisition, including:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Stage of the Business: Your business stage&#8217;s focus (growth vs. profit-focused) will impact your CPA.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Budget: The size of your marketing budgets can affect your CPA, with larger budgets potentially allowing for higher CPA in campaigns with broader reach.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ad Channels: Different online advertising channels (PPC, social media, content marketing) have unique goals and costs.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Medium of Acquisition: Secondary efforts like newsletter sign-ups or direct mail listings can influence CPA.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customer\u2019s Lifetime Value (LTV): A higher LTV can justify a higher CPA.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Competition and Market Conditions: Highly competitive markets typically have higher CPAs due to increased bidding on advertising platforms.<\/span><\/li>\n<\/ol>\n<h3><span style=\"color: #993300;\"><b>4. How do I track and monitor my cost per acquisition over time?<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">To track and monitor your CPA over time:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Use <a href=\"https:\/\/www.engagebay.com\/blog\/ecommerce-email-marketing-utm-parameters\/\">UTM Parameters<\/a>: Generate UTM codes to track different marketing efforts.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Export PPC Data: Extract campaign data from platforms like Google AdWords for analysis.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Work with Promotional Codes: Create unique codes and custom links to track internal campaigns.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Implement a CRM System: Utilize a CRM system to centralize and analyze customer acquisition data.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Include Source Fields in Forms: Add fields in lead forms to track how customers discovered your campaign.<\/span><\/li>\n<\/ol>\n<h3><span style=\"color: #993300;\"><b>5. How can I use CPA data to make better marketing decisions?<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You can use cost per acquisition data to:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Evaluate Marketing Efficiency: Determine the cost-effectiveness of your campaigns.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Optimize Budget Allocation: Allocate your budget to the most cost-effective channels.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Set Realistic Goals: Define acceptable CPA targets based on revenue goals and LTV.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Improve marketing ROI: Use CPA data alongside metrics like AOV and LTV to quantify marketing results and optimize strategies.<\/span><\/li>\n<\/ol>\n<h3><span style=\"color: #993300;\"><b>6. What is the relationship between CPA and LTV?<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The relationship between CPA and LTV is crucial for determining the profitability of your marketing efforts:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">LTV to CPA Ratio: A healthy LTV to CPA ratio (e.g., 3:1 or higher) indicates that your marketing is profitable.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Profitability Indicator: If CPA is close to or exceeds LTV, it signals a potential loss.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Balancing Growth and Cost: A balanced CPA ensures you&#8217;re not overspending on acquiring customers while maintaining profitability.<\/span><\/li>\n<\/ol>\n<h3><span style=\"color: #993300;\"><b>7. How can I optimize my marketing campaigns to reduce cost per acquisition?<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Here are seven strategies to optimize your marketing and reduce CPA:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Improve <a href=\"https:\/\/www.engagebay.com\/blog\/ad-copy-examples\/\">Ad Copy<\/a> and Targeting: Create emotionally resonant and relevant ad content.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Retarget Non-Converting Customers: Use retargeting campaigns to convert interested prospects.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Optimize Landing Pages: Design a landing page to enhance user experience and conversion rates.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Leverage CRM for Lead Building: Use a CRM system to prioritize and target the most promising leads.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Conduct Regular Market Research: Understand your target audience, including their needs and behaviors, to refine targeting.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Prioritize Retaining Customers: Focus on retaining existing customers to lower CPA.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Use different marketing channels: Use multiple channels to reach different audience segments and gather diverse data.<\/span><\/li>\n<\/ol>\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n    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