{"id":9008,"date":"2025-09-19T04:00:08","date_gmt":"2025-09-19T04:00:08","guid":{"rendered":"https:\/\/www.engagebay.com\/blog\/?p=9008"},"modified":"2025-09-19T08:06:32","modified_gmt":"2025-09-19T08:06:32","slug":"best-crm-tools","status":"publish","type":"post","link":"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/","title":{"rendered":"Best CRM Tools for Small Businesses \u2014 Compare EngageBay, HubSpot, Pipedrive &#038; More"},"content":{"rendered":"<p>You can still remember the first days your small business was in operation.<\/p>\r\n<p>Those were scary times, wondering if you\u2019d bring in enough revenue to stay afloat. Since then, months have passed, and your business is beginning to get its first real taste of success and growth.<\/p>\r\n<p>With growth comes new customers, thus the need for customer relationship management or CRM software.<\/p>\r\n<p>Manually performing tasks is no longer a viable option.<\/p>\r\n<p>So what do you do?<\/p>\r\n<p>Get a CRM software; it\u2019s that easy.<\/p>\r\n<p>But choosing one that suits your business needs <em>and<\/em> your budget? That\u2019s the tricky part!<\/p>\r\n<p><strong>Fortunately, we have done the homework for you. In this blog post, we\u2019ll show you the benefits of using a CRM software, how to choose appropriately, and the six best CRM tools for small businesses:<\/strong><\/p>\r\n<ol>\r\n<li><strong>EngageBay<\/strong><\/li>\r\n<li><strong>Hubspot<\/strong><\/li>\r\n<li><strong>Salesflare<\/strong><\/li>\r\n<li><strong>Pipedrive<\/strong><\/li>\r\n<li><strong>Freshsales<\/strong><\/li>\r\n<li><strong>Insightly<\/strong><\/li>\r\n<\/ol>\r\n<p>Let\u2019s go!<\/p>\r\n<table>\r\n<thead>\r\n<tr>\r\n<th>Tool<\/th>\r\n<th align=\"right\">Free plan?<\/th>\r\n<th>Best for<\/th>\r\n<th align=\"right\">Starting price*<\/th>\r\n<\/tr>\r\n<\/thead>\r\n<tbody>\r\n<tr>\r\n<td>EngageBay<\/td>\r\n<td align=\"right\">Yes (free-forever)<\/td>\r\n<td>All-in-one affordable CRM for SMBs<\/td>\r\n<td align=\"right\">$0 \/ $12.74 per user\/mo (Basic plan)<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>HubSpot<\/td>\r\n<td align=\"right\">Yes (free-forever)<\/td>\r\n<td>Big ecosystem + scalability<\/td>\r\n<td align=\"right\">$50\/mo (Starter bundle)<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Salesflare<\/td>\r\n<td align=\"right\">Free trial only<\/td>\r\n<td>B2B sales teams who want automation &amp; simplicity<\/td>\r\n<td align=\"right\">$29\/mo (Growth plan)<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Pipedrive<\/td>\r\n<td align=\"right\">No<\/td>\r\n<td>Pipeline-visual sales teams<\/td>\r\n<td align=\"right\">$12.50\/mo (Essential plan)<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Freshsales<\/td>\r\n<td align=\"right\">Yes (Sprout free plan)<\/td>\r\n<td>Scalable, feature-rich CRM from the start<\/td>\r\n<td align=\"right\">$12\/user\/mo (Blossom plan)<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Insightly<\/td>\r\n<td align=\"right\">No<\/td>\r\n<td>Businesses needing project management + CRM workflows<\/td>\r\n<td align=\"right\">$29\/user\/mo (Plus plan)<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Why_Do_Small_Businesses_Need_to_Use_CRM\" >Why Do Small Businesses Need to Use CRM?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#What_Are_the_Benefits_of_CRM_Software\" >What Are the Benefits of CRM Software?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#A_More_Productive_Profitable_Team\" >A More Productive, Profitable Team<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Happier_Customers\" >Happier Customers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#More_Qualified_Leads\" >More Qualified Leads<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Reliable_Sales_Reporting_and_Predictions\" >Reliable Sales Reporting and Predictions<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#6_of_The_Best_CRM_Tools_for_Small_Businesses\" >6 of The Best CRM Tools for Small Businesses<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#1_EngageBay\" >#1. EngageBay<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#What_Is_It\" >What Is It?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Features\" >Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Integrations\" >Integrations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Pricing\" >Pricing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Pros_and_Cons\" >Pros and Cons<\/a><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Pros\" >Pros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Cons\" >Cons<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#2_HubSpot\" >#2. HubSpot<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#What_Is_It-2\" >What Is It?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Features-2\" >Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Integrations-2\" >Integrations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Pricing-2\" >Pricing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Pros_and_Cons-2\" >Pros and Cons<\/a><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Pros-2\" >Pros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Cons-2\" >Cons<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#3_Salesflare\" >#3. Salesflare<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#What_is_it\" >What is it?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Features-3\" >Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Integrations-3\" >Integrations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Pricing-3\" >Pricing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Pros_and_Cons-3\" >Pros and Cons<\/a><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-30\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Pros-3\" >Pros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-31\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Cons-3\" >Cons<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-32\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#4_Pipedrive\" >#4. Pipedrive<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-33\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#What_Is_It-3\" >What Is It?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-34\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Features-4\" >Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-35\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Integrations-4\" >Integrations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-36\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Pricing-4\" >Pricing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-37\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Pros_and_Cons-4\" >Pros and Cons<\/a><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-38\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Pros-4\" >Pros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-39\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Cons-4\" >Cons<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-40\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#5_Freshsales\" >#5. Freshsales<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-41\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#What_Is_It-4\" >What Is It?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-42\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Features-5\" >Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-43\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Integrations-5\" >Integrations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-44\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Pricing-5\" >Pricing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-45\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Pros_and_Cons-5\" >Pros and Cons<\/a><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-46\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Pros-5\" >Pros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-47\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Cons-5\" >Cons<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-48\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#6_Insightly\" >#6. Insightly<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-49\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#What_Is_It-5\" >What Is It?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-50\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Features-6\" >Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-51\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Integrations-6\" >Integrations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-52\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Pricing-6\" >Pricing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-53\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Pros_and_Cons-6\" >Pros and Cons<\/a><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-54\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Pros-6\" >Pros<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-55\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Cons-6\" >Cons<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-56\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Best_CRM_Tools_%E2%80%94_Quick_Comparison\" >Best CRM Tools \u2014 Quick Comparison<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-57\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#How_to_Choose_the_Best_CRM_Software_for_Your_Small_Business\" >How to Choose the Best CRM Software for Your Small Business<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-58\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Features-7\" >Features<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-59\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Price\" >Price<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-60\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Integrations-7\" >Integrations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-61\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Ease_of_Use\" >Ease of Use<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-62\" href=\"https:\/\/www.engagebay.com\/blog\/best-crm-tools\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n\r\n<h2><span class=\"ez-toc-section\" id=\"Why_Do_Small_Businesses_Need_to_Use_CRM\"><\/span><span id=\"Why_Do_Small_Businesses_Need_to_Use_CRM\" class=\"ez-toc-section\"><\/span><strong><span style=\"color: #339966;\">Why Do Small Businesses Need to Use CRM?<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p>Before you read our reviews of the <a href=\"https:\/\/www.engagebay.com\/blog\/best-free-crm-apps\/\">best CRM tools<\/a> for small businesses, it might help to read a bit about why you need a <a href=\"https:\/\/www.engagebay.com\/crm\/best-crm-small-business\" data-wpel-link=\"internal\">small business CRM software<\/a> in the first place.<\/p>\r\n<figure id=\"attachment_18538\" aria-describedby=\"caption-attachment-18538\" style=\"width: 1200px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/12\/how-can-a-crm-system-help-your-small-business_keypoints_041620.png\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-18538 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/12\/how-can-a-crm-system-help-your-small-business_keypoints_041620.png\" alt=\"best CRM tools for small businesses\" width=\"1200\" height=\"630\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/12\/how-can-a-crm-system-help-your-small-business_keypoints_041620.png 1200w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/12\/how-can-a-crm-system-help-your-small-business_keypoints_041620-300x158.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/12\/how-can-a-crm-system-help-your-small-business_keypoints_041620-1024x538.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/12\/how-can-a-crm-system-help-your-small-business_keypoints_041620-768x403.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/12\/how-can-a-crm-system-help-your-small-business_keypoints_041620-595xh.png 595w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/a><figcaption id=\"caption-attachment-18538\" class=\"wp-caption-text\"><em>Source: <a href=\"https:\/\/www.act.com\/en-uk\/best-crm-for-small-business\">Act.com<\/a><\/em><\/figcaption><\/figure>\r\n<p>As your&nbsp;<a href=\"https:\/\/www.engagebay.com\/crm\/customer-database-software\" data-wpel-link=\"internal\">customer base<\/a> grows, how will you keep track of everyone? If two members of your sales team are talking to Bob the customer, when you thought it was just one, that can be confusing to Bob. He may feel overwhelmed and decide to duck out, and you might lose a customer.<\/p>\r\n<p>If you have 100 emails to send out to your customers, will you remember to follow up with the ones who responded to you yesterday? Or will those messages get buried in a deluge of incoming emails?<\/p>\r\n<p><strong><span style=\"font-size: 16px;\">What you spend on a CRM solution now can come back to you in the form of <\/span><a style=\"font-size: 16px; background-color: #ffffff;\" href=\"https:\/\/www.engagebay.com\/blog\/marketing-qualified-leads\/\" data-wpel-link=\"internal\">qualified leads<\/a><span style=\"font-size: 16px;\">, retained customers, and more successful marketing and sales campaigns.<\/span><\/strong><\/p>\r\n<p>What about potential new customers? When a lead comes in, what do you know about them? How will you determine if they\u2019re qualified? Having your sales team try to convert unqualified leads is a waste of everyone\u2019s time.<\/p>\r\n<p>That misspent time also chews into a salesperson\u2019s day, leaving them with less time to dedicate to money-making tasks.<\/p>\r\n<p><strong>Can&#8217;t read a long blog post? This video says it all:<\/strong><\/p>\r\n<p><div class=\"ast-oembed-container \" style=\"height: 100%;\"><iframe title=\"Top CRM for Small Businesses in 2024\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/JMJr5JW7dDg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div><\/p>\r\n<p>You need CRM for your small business for all those reasons and more.<\/p>\r\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/best-sales-crm-tools\/\">Read also: 8 Best Sales CRM Tools for Tracking Lots of Leads<\/a><\/p>\r\n<h2><span class=\"ez-toc-section\" id=\"What_Are_the_Benefits_of_CRM_Software\"><\/span><span id=\"What_Are_the_Benefits_of_CRM_Software\" class=\"ez-toc-section\"><\/span><span style=\"color: #339966;\"><strong>What Are the Benefits of CRM Software?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p>If you\u2019re still not convinced that a small business CRM software is the best idea for your company, we think this next section will change your mind.<\/p>\r\n<p>Here are some benefits that only companies with <a href=\"https:\/\/www.engagebay.com\/blog\/challenges-of-crm-implementation\/\">active CRM implementation<\/a> enjoy.<\/p>\r\n<h3><span class=\"ez-toc-section\" id=\"A_More_Productive_Profitable_Team\"><\/span><span id=\"A_More_Productive_Profitable_Team\" class=\"ez-toc-section\"><\/span><strong><span style=\"color: #993300;\">A More Productive, Profitable Team<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p>Trying to get all business tasks done without a CRM tool wastes a lot of time, as mentioned. Besides the issues mentioned above, your company may lose time in many other ways.<\/p>\r\n<p>Perhaps the most time-consuming task companies invest in is manual customer data entry. Also, you don\u2019t necessarily have all past customer data without CRM software, such as the history of interactions with a customer.<\/p>\r\n<p>Your sales team is also missing detailed analytics that may predict future successes.<\/p>\r\n<p>Time is money. Each minute your sales team spends doing anything but selling is costing your company lost revenue.<\/p>\r\n<p>Small business owners who depend so much on every last cent of revenue can\u2019t afford to take a careless approach.<\/p>\r\n<figure id=\"attachment_18539\" aria-describedby=\"caption-attachment-18539\" style=\"width: 748px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/12\/crm-benefits-for-smes-01.png\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-18539 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/12\/crm-benefits-for-smes-01.png\" alt=\"benefits of best CRM tools for small businesses\" width=\"748\" height=\"440\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/12\/crm-benefits-for-smes-01.png 748w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/12\/crm-benefits-for-smes-01-300x176.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/12\/crm-benefits-for-smes-01-595xh.png 595w\" sizes=\"(max-width: 748px) 100vw, 748px\" \/><\/a><figcaption id=\"caption-attachment-18539\" class=\"wp-caption-text\"><em>Source: ScienceSoft<\/em><\/figcaption><\/figure>\r\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/sales-planning-tools\/\">Read also: 5 Sales Planning Tools For Small Businesses to Grow Revenue Fast<\/a><\/p>\r\n<h3><span class=\"ez-toc-section\" id=\"Happier_Customers\"><\/span><span id=\"Happier_Customers\" class=\"ez-toc-section\"><\/span><span style=\"color: #993300;\"><strong>Happier Customers<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p>Customers like to feel understood. When your sales team can look at interaction records and learn what kind of&nbsp;<a href=\"https:\/\/www.engagebay.com\/blog\/sales-process\/\" data-wpel-link=\"internal\">sales approaches<\/a> work (and which don\u2019t), they can take a personalized approach to communications that any customer will appreciate.<\/p>\r\n<p>Other little things, such as following up on time, add up. With CRM, you can keep your customers happier, so they stick around longer. This helps improve your <a href=\"https:\/\/www.engagebay.com\/blog\/customer-lifecycle-marketing-strategies\/\">customer lifetime value<\/a>.<\/p>\r\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/email-crm-software\/\">Read also: 15 Email CRM Software for Pro-Level Marketing in 2025<\/a><\/p>\r\n<h3><span class=\"ez-toc-section\" id=\"More_Qualified_Leads\"><\/span><span id=\"More_Qualified_Leads\" class=\"ez-toc-section\"><\/span><span style=\"color: #993300;\"><strong>More Qualified Leads<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p>Your small business may not struggle to get leads after a while, but what about qualified ones? Lead scoring systems offered by CRM software can determine which leads you should disqualify and which you must pursue.<\/p>\r\n<p>Without a <a href=\"https:\/\/www.engagebay.com\/blog\/lead-scoring-model\/\" data-wpel-link=\"internal\">lead scoring system<\/a>, you\u2019re playing a guessing game.<\/p>\r\n<p>That\u2019s especially true if more than one member of your sales team filters leads without a CRM system, as they may not have the same criteria for what makes a good lead.<\/p>\r\n<p>Once you&nbsp;<a href=\"https:\/\/www.engagebay.com\/blog\/hubspot-alternatives\/\" data-wpel-link=\"internal\">switch to a CRM software<\/a>, you can set the rules that qualify a lead and then stick with those rules. The software will filter the leads, so you know whether or not the leads are really interested in your products and services.<\/p>\r\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/email-crm-software\/\">Read also: 15 Email CRM Software For Pro-Level Marketing In 2025<\/a><\/p>\r\n<h3><span class=\"ez-toc-section\" id=\"Reliable_Sales_Reporting_and_Predictions\"><\/span><span id=\"Reliable_Sales_Reporting_and_Predictions\" class=\"ez-toc-section\"><\/span><span style=\"color: #993300;\"><strong>Reliable Sales Reporting and Predictions<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p>How much money did your small business make in sales last month? What will that number look like in five months? Any small business CRM software offering reports and analytics tools will tell you the whole story.<\/p>\r\n<p>Without that, you\u2019re again guessing, but this time with your whole company riding on the results.<\/p>\r\n<p>The customer data you have now will be useful years into the future as you go back and see how far along your small business has come.<\/p>\r\n<p>The sooner you have that data readily available in a CRM software, the better off you\u2019ll be.<\/p>\r\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/easy-to-use-crm-small-business\/\">Read also: 8 Reasons Why Every Small Business Needs an Easy-to-Use CRM Software<\/a><\/p>\r\n<h2><span class=\"ez-toc-section\" id=\"6_of_The_Best_CRM_Tools_for_Small_Businesses\"><\/span><span id=\"The_Top_5_CRM_Tools_for_Small_Businesses\" class=\"ez-toc-section\"><\/span><strong><span style=\"color: #339966;\">6 of The Best CRM Tools for Small Businesses<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p>We\u2019ve narrowed it down to six of the best CRM tools for small businesses on the market today.<\/p>\r\n<p><img decoding=\"async\" class=\"size-large wp-image-76493 aligncenter\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/best-crm-tools-snapshot-2025-1024x300.png\" alt=\"Snapshot comparison of best CRM tools 2025: EngageBay, HubSpot, Pipedrive, Freshsales, Salesflare, Insightly \u2014 free plan, best use, starting price.\" width=\"1024\" height=\"300\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/best-crm-tools-snapshot-2025-1024x300.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/best-crm-tools-snapshot-2025-300x88.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/best-crm-tools-snapshot-2025-768x225.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/best-crm-tools-snapshot-2025-1536x450.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/best-crm-tools-snapshot-2025.png 1713w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\r\n<p>To reiterate from the intro, these are EngageBay, HubSpot, Salesflare, Pipedrive, Freshsales, and Insightly.<\/p>\r\n<p>In this section, we will go in-depth into each of your CRM options, exploring company history, features, integrations, and pricing.<\/p>\r\n<p>We\u2019ll even share some pros and cons so that you can make an informed decision.<\/p>\r\n<h3><span class=\"ez-toc-section\" id=\"1_EngageBay\"><\/span><span id=\"1_EngageBay\" class=\"ez-toc-section\"><\/span><span style=\"color: #993300;\"><strong>#1. EngageBay<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p><a href=\"https:\/\/www.engagebay.com\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"aligncenter wp-image-16854 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/06\/All-in-One-CRM-Marketing-Sales-Support-Software-EngageBay-23.png\" alt=\"Engagebay best CRM tool for small businesses\" width=\"1299\" height=\"900\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/06\/All-in-One-CRM-Marketing-Sales-Support-Software-EngageBay-23.png 1299w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/06\/All-in-One-CRM-Marketing-Sales-Support-Software-EngageBay-23-300x208.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/06\/All-in-One-CRM-Marketing-Sales-Support-Software-EngageBay-23-1024x709.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/06\/All-in-One-CRM-Marketing-Sales-Support-Software-EngageBay-23-768x532.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/06\/All-in-One-CRM-Marketing-Sales-Support-Software-EngageBay-23-595xh.png 595w\" sizes=\"(max-width: 1299px) 100vw, 1299px\" \/><\/a><\/p>\r\n<h4><span class=\"ez-toc-section\" id=\"What_Is_It\"><\/span><span id=\"What_Is_It\" class=\"ez-toc-section\"><\/span><strong><span style=\"color: #666699;\">What Is It?<\/span><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p><strong>One of the best CRM software for small businesses is undoubtedly <a href=\"https:\/\/www.engagebay.com\/\" data-wpel-link=\"internal\">EngageBay<\/a><\/strong>.<\/p>\r\n<p>Founded in 2017 <a href=\"https:\/\/www.engagebay.com\/blog\/all-in-one-marketing-suite-for-just-1-dollar-day\/\">by Sreedhar Ambati<\/a>, EngageBay is an all-in-one marketing, sales, and customer support software with free integrated CRM.<\/p>\r\n<h4><span class=\"ez-toc-section\" id=\"Features\"><\/span><span id=\"Features\" class=\"ez-toc-section\"><\/span><span style=\"color: #666699;\"><strong>Features<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p>EngageBay breaks up its features into four products: the&nbsp;Service Bay, CRM &amp;&nbsp;Sales Bay,&nbsp;Marketing Bay, and the&nbsp;All-in-One Suite.<\/p>\r\n<p>Here\u2019s a closer look at the features offered:<\/p>\r\n<ul>\r\n<li><strong>No limit on users:&nbsp;<\/strong>No matter how many users you decide to add to your CRM, you never have to pay extra for it when you\u2019re using EngageBay.<\/li>\r\n<li><strong>Call integration:<\/strong>&nbsp;The&nbsp;<a href=\"https:\/\/www.engagebay.com\/crm\/telephony-crm\" data-wpel-link=\"internal\">CRM Telephony<\/a> feature allows you to enhance your interactions with your customers by tracking conversations and interactions among customers and potential customers. You and your team can then look back on this info later and use it to plan future sales and business decisions.<\/li>\r\n<li><strong>Lead scoring:<\/strong> To separate your would-be customers from those who aren\u2019t interested, you need&nbsp;<a href=\"https:\/\/www.engagebay.com\/crm\/lead-scoring\" data-wpel-link=\"internal\">lead scoring<\/a>. With EngageBay, you can determine your qualified leads to drive more sales and conversions.<\/li>\r\n<li><strong>Email syncing:<\/strong>&nbsp;EngageBay allows you to&nbsp;<a href=\"https:\/\/www.engagebay.com\/crm\/crm-email-integration\" data-wpel-link=\"internal\">integrate your email<\/a> with the CRM software. With 2-way sync, you can access all your emails right from the platform and vice-versa.<\/li>\r\n<li><strong>Gamification and leaderboards for the sales team:<\/strong> Few things motivate sales teams more than healthy competition. EngageBay lets you use both <a href=\"https:\/\/www.engagebay.com\/crm\/employee-engagement\" data-wpel-link=\"internal\">gamification<\/a> and leaderboards to see who\u2019s at the top of the game.<\/li>\r\n<li><strong>Rich sales reporting:<\/strong> EngageBay\u2019s sales reporting module presents rich data that you can customize to best suit your small business. Display metrics like growth, revenue, and leads converted in charts, bar graphs, and more.<\/li>\r\n<li><strong>Automated data entry and meeting schedule:<\/strong> From call notes to emails and phone calls, you and your team don\u2019t have to spend valuable time adding this data manually into your CRM platform. EngageBay automates data entry and countless other tasks for convenience and productivity, such as <a href=\"https:\/\/www.engagebay.com\/crm\/appointment-scheduling-software\" data-wpel-link=\"internal\">meeting scheduling<\/a>.<\/li>\r\n<li><strong>Workflows:<\/strong> All members of your small business sales team will stay on task with EngageBay\u2019s workflows. These let your staff see what\u2019s in progress and who needs following up, so no tasks are forgotten.<\/li>\r\n<li><strong>HelpDesk and LiveChat:<\/strong> EngageBay offers a host of customer support tools, including a traditional ticketing system and LiveChat.<\/li>\r\n<\/ul>\r\n<p><a href=\"https:\/\/www.engagebay.com\/\"><img decoding=\"async\" class=\"aligncenter wp-image-13558 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/06\/EngageBay-features-1.png\" alt=\"EngageBay CRM best CRM tools for small businesses\" width=\"961\" height=\"797\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/06\/EngageBay-features-1.png 961w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/06\/EngageBay-features-1-300x249.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/06\/EngageBay-features-1-768x637.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/06\/EngageBay-features-1-595xh.png 595w\" sizes=\"(max-width: 961px) 100vw, 961px\" \/><\/a><\/p>\r\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/banking-crm-software\/\">Read also: Top 5 Banking CRM Software &#8212; EngageBay, HubSpot, and More<\/a><\/p>\r\n<h4><span class=\"ez-toc-section\" id=\"Integrations\"><\/span><span id=\"Integrations\" class=\"ez-toc-section\"><\/span><span style=\"color: #666699;\"><strong>Integrations<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p>EngageBay offers dozens of popular integrations so that you can expand the functionalities of the platform by connecting with your favorite apps. <strong>CallHippo, Digioh, DocuSign, Quickbooks, Xero, Plivo, WooCommerce, BigCommerce, and Mandrill<\/strong> are some of the popular ones.<\/p>\r\n<h4><span class=\"ez-toc-section\" id=\"Pricing\"><\/span><span id=\"Pricing\" class=\"ez-toc-section\"><\/span><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p>As mentioned, EngageBay\u2019s CRM is always free to use.<\/p>\r\n<p>The free plan includes <a href=\"https:\/\/www.engagebay.com\/service\/free-live-chat-software\" data-wpel-link=\"internal\">live chat<\/a>, helpdesk,&nbsp;landing pages, and lead grabbers.<\/p>\r\n<p>EngageBay is one of the best tools for small business establishments like yours as you can take advantage of sequences,&nbsp;email broadcasting,&nbsp;autoresponders, and&nbsp;email marketing to 500 contacts under the free plan as well. You also get a host of customer service tools.<\/p>\r\n<p>You pay $12.74 a month (subscribed biennially) for 1,000 contacts by upgrading to the Basic Plan. Besides the above, you get additional features such as a tag manager, social suite, <a href=\"https:\/\/www.engagebay.com\/marketing\/sms-marketing\" data-wpel-link=\"internal\">SMS marketing<\/a>, lead scoring, landing page design,&nbsp;<a href=\"https:\/\/www.engagebay.com\/blog\/website-popups-10-rules-you-should-follow-for-better-engagement\/\" data-wpel-link=\"internal\">pop-ups<\/a>, and&nbsp;email templates. You also get customer service tools like canned responses, ticket views and macros, and group management.<\/p>\r\n<p>The Growth Plan for $55.24 a month lets you reach 50,000 contacts monthly. This plan also adds proposals, customer service automation, call records, and a custom domain. You can also use the landing page and broadcast A\/B testing, site messages, push notifications, and <a href=\"https:\/\/www.engagebay.com\/marketing\/marketing-automation\" data-wpel-link=\"internal\">marketing automation<\/a> under the Growth plan.<\/p>\r\n<p><img decoding=\"async\" class=\"aligncenter wp-image-69807 size-large\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/11\/All-in-One-Pricing-Plans-EngageBay-11-12-2024_04_37_PM-1024x544.png\" alt=\"EngageBay best CRM tool biennial pricing for all-in-one plan\" width=\"1024\" height=\"544\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/11\/All-in-One-Pricing-Plans-EngageBay-11-12-2024_04_37_PM-1024x544.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/11\/All-in-One-Pricing-Plans-EngageBay-11-12-2024_04_37_PM-300x159.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/11\/All-in-One-Pricing-Plans-EngageBay-11-12-2024_04_37_PM-768x408.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2024\/11\/All-in-One-Pricing-Plans-EngageBay-11-12-2024_04_37_PM.png 1045w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\r\n<p>For the small businesses requiring pro tools, the Pro plan at $101.99 a month should suit you. You can reach unlimited contacts and use all the features above. In addition, you gain phone support, uptime SLA, a dedicated account manager, and custom reporting. EngageBay offers phone customer support in its Pro plan.<\/p>\r\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/marketing-automation-crm\/\">Read also: 9 Amazing Marketing Automation CRM Software [Comparison Table]<\/a><\/p>\r\n<h4><span class=\"ez-toc-section\" id=\"Pros_and_Cons\"><\/span><span id=\"Pros_and_Cons\" class=\"ez-toc-section\"><\/span><span style=\"color: #666699;\"><strong>Pros and Cons<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p>To wrap up, here are our pros and cons for using EngageBay as your CRM tool of choice.<\/p>\r\n<h5><span class=\"ez-toc-section\" id=\"Pros\"><\/span><span id=\"Pros\" class=\"ez-toc-section\"><\/span>Pros<span class=\"ez-toc-section-end\"><\/span><\/h5>\r\n<ul>\r\n<li>EngageBay is always free, ideal for small businesses with a tight budget.<\/li>\r\n<li>The company was founded to serve startups and small businesses like yours.<\/li>\r\n<li>Super affordable alternative to<a href=\"https:\/\/www.engagebay.com\/hubspot-alternative\" data-wpel-link=\"internal\">&nbsp;HubSpot<\/a>.<\/li>\r\n<\/ul>\r\n<p><img decoding=\"async\" class=\"alignnone wp-image-25841 size-full\" style=\"font-style: inherit; font-weight: 600; text-align: center;\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/EngageBay-positive_G2-2.jpg\" alt=\"EngageBay best crm tool review on G2\" width=\"1132\" height=\"491\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/EngageBay-positive_G2-2.jpg 1132w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/EngageBay-positive_G2-2-300x130.jpg 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/EngageBay-positive_G2-2-1024x444.jpg 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/EngageBay-positive_G2-2-768x333.jpg 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/EngageBay-positive_G2-2-595xh.jpg 595w\" sizes=\"(max-width: 1132px) 100vw, 1132px\" \/><\/p>\r\n<p><a href=\"https:\/\/www.g2.com\/products\/engagebay-all-in-one-suite\/reviews\/engagebay-all-in-one-suite-review-6782385\">EngageBay customer review<\/a><\/p>\r\n<h5><span class=\"ez-toc-section\" id=\"Cons\"><\/span><span id=\"Cons\" class=\"ez-toc-section\"><\/span>Cons<span class=\"ez-toc-section-end\"><\/span><\/h5>\r\n<ul>\r\n<li>Can add more integrations and templates.<\/li>\r\n<\/ul>\r\n<p><strong data-start=\"114\" data-end=\"127\">Best for:<\/strong> SMBs wanting an all-in-one platform with marketing, sales &amp; support at low cost<br data-start=\"207\" data-end=\"210\"><strong data-start=\"210\" data-end=\"226\">Top feature:<\/strong> Lead scoring + automation + unlimited users on free plan<br data-start=\"283\" data-end=\"286\"><strong data-start=\"286\" data-end=\"298\">Verdict:<\/strong> A highly affordable, feature-rich CRM that gives small businesses strong value without hidden charges.<\/p>\r\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/crm-for-small-business\/\">Read also: Can Your Small Business Survive Without CRM? Think Again!<\/a><\/p>\r\n<h3><span class=\"ez-toc-section\" id=\"2_HubSpot\"><\/span><span id=\"2_HubSpot\" class=\"ez-toc-section\"><\/span><span style=\"color: #993300;\"><strong>#2. HubSpot<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p><img decoding=\"async\" class=\"aligncenter wp-image-8995 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/05\/HubSpot.png\" alt=\"HubSpot best CRM tool for small businesses\" width=\"1220\" height=\"709\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/05\/HubSpot.png 1220w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/05\/HubSpot-300x174.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/05\/HubSpot-1024x595.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/05\/HubSpot-768x446.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/05\/HubSpot-595xh.png 595w\" sizes=\"(max-width: 1220px) 100vw, 1220px\" \/><\/p>\r\n<h4><span class=\"ez-toc-section\" id=\"What_Is_It-2\"><\/span><span id=\"What_Is_It-2\" class=\"ez-toc-section\"><\/span><span style=\"color: #666699;\"><strong>What Is It?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p><strong><a title=\" and HubSpot\" href=\"https:\/\/www.hubspot.com\/\" target=\"_blank\" rel=\"nofollow external noopener noreferrer\" data-wpel-link=\"external\">HubSpot<\/a> is one of the best CRM software for larger establishments with more significant marketing funds.<\/strong><\/p>\r\n<p>Founded in 2006 by Dharmesh Shah and Brian Halligan, it\u2019s fair to say HubSpot is a popular CRM option on the market. Although their CRM-related products are costly, HubSpot\u2019s CRM is actually free for everyone to use.<\/p>\r\n<h4><span class=\"ez-toc-section\" id=\"Features-2\"><\/span><span id=\"Features-2\" class=\"ez-toc-section\"><\/span><span style=\"color: #666699;\"><strong>Features<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p>Here\u2019s a closer look at the features your small business could utilize with HubSpot CRM:<\/p>\r\n<ul>\r\n<li><strong>Live Chat: <\/strong>Answer lead and customer queries anytime they pop up with live chat. You may even rely on a bot to take care of this duty when your staff isn\u2019t in the office.<\/li>\r\n<li><strong>Scheduling meetings:&nbsp;<\/strong>Just as you can with EngageBay\u2019s free CRM, HubSpot also lets your customers schedule meetings with you automatically. Just confirm if the meeting works for your schedule, and it\u2019s set!<\/li>\r\n<li><strong>Tracking prospects:&nbsp;<\/strong>Learn more about the leads that could become customers with Hubspot CRM prospect tracking.<\/li>\r\n<li><strong>Pipeline management:&nbsp;<\/strong>HubSpot\u2019s reporting dashboard keeps all members of your sales team on the same page while also offering essential metrics. This includes features such as deal tracking and insights.<\/li>\r\n<\/ul>\r\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/hubspot-competitors\/\">Read also: Top 5 HubSpot Competitors For The Cost-Conscious (Pricing, Features)<\/a><\/p>\r\n<h4><span class=\"ez-toc-section\" id=\"Integrations-2\"><\/span><span id=\"Integrations-2\" class=\"ez-toc-section\"><\/span><span style=\"color: #666699;\"><strong>Integrations<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p>HubSpot CRM integrates with many of the tools and apps you use every day to drive your small business. Some of these are:<\/p>\r\n<ul>\r\n<li><strong>Wistia<\/strong><\/li>\r\n<li><strong>Databox<\/strong><\/li>\r\n<li><strong>Seventh Sense<\/strong><\/li>\r\n<li><strong>Zerys<\/strong><\/li>\r\n<li><strong><a href=\"https:\/\/www.pandadoc.com\/blog\/docusign-alternatives\/\">PandaDoc<\/a><\/strong><\/li>\r\n<\/ul>\r\n<h4><span class=\"ez-toc-section\" id=\"Pricing-2\"><\/span><span id=\"Pricing-2\" class=\"ez-toc-section\"><\/span><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p>To reiterate, you won\u2019t pay for HubSpot\u2019s CRM. However, to make the most of HubSpot requires buying their paid plans.<\/p>\r\n<p>The Marketing Hub, Sales Hub, and Service Hub have three plans. The Starter plan costs $50 a month or $600 a year and gives you 1,000 contacts. For 10,000 contacts, you pay $440 per month.<\/p>\r\n<p>The Professional plan is $890 a month, or $9,600 a year for 1,000 contacts. Pricing shoots up to $1,890 a month if you need 20,000 contacts.<\/p>\r\n<p>If you want HubSpot\u2019s most all-encompassing plan, that\u2019s the Enterprise plan at $3,200 a month for 10,000 contacts. Let\u2019s say your customer base has expanded, and you have around 100,000 contacts. This will cost you a whopping $4,050 a month.<\/p>\r\n<p><strong>Compare this with EngageBay\u2019s Pro plan that costs $101.99 a month and even offers unlimited contacts, and you\u2019ll know why EngageBay is the best CRM software for small businesses.<\/strong><\/p>\r\n<h4><span class=\"ez-toc-section\" id=\"Pros_and_Cons-2\"><\/span><span id=\"Pros_and_Cons-2\" class=\"ez-toc-section\"><\/span><span style=\"color: #666699;\"><strong>Pros and Cons<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p>Let\u2019s talk about HubSpot\u2019s pros and cons to wrap up.<\/p>\r\n<h5><span class=\"ez-toc-section\" id=\"Pros-2\"><\/span><span id=\"Pros-2\" class=\"ez-toc-section\"><\/span>Pros<span class=\"ez-toc-section-end\"><\/span><\/h5>\r\n<ul>\r\n<li>HubSpot\u2019s CRM is free.<\/li>\r\n<li>You get a number of features with this CRM tool even though you\u2019re not paying for it.<\/li>\r\n<li>HubSpot is a popular name in sales and marketing software.<\/li>\r\n<\/ul>\r\n<p><img decoding=\"async\" class=\"aligncenter wp-image-21947 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/03\/Capterra-6-e1652081428190.png\" alt=\"HubSpot best crm tool review\" width=\"1920\" height=\"806\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/03\/Capterra-6-e1652081428190.png 1920w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/03\/Capterra-6-e1652081428190-300x126.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/03\/Capterra-6-e1652081428190-1024x430.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/03\/Capterra-6-e1652081428190-768x322.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/03\/Capterra-6-e1652081428190-1536x645.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/03\/Capterra-6-e1652081428190-595xh.png 595w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\r\n<h5><span class=\"ez-toc-section\" id=\"Cons-2\"><\/span><span id=\"Cons-2\" class=\"ez-toc-section\"><\/span>Cons<span class=\"ez-toc-section-end\"><\/span><\/h5>\r\n<ul>\r\n<li>Its CRM is the only free feature HubSpot offers. To use any of its other products and services, you\u2019d have to pay.<\/li>\r\n<li>HubSpot is too expensive for small businesses and startups.<\/li>\r\n<\/ul>\r\n<p><strong data-start=\"422\" data-end=\"435\">Best for:<\/strong> Companies that want scale, prestige, and a broad ecosystem of tools &amp; integrations<br data-start=\"518\" data-end=\"521\"><strong data-start=\"521\" data-end=\"537\">Top feature:<\/strong> Free CRM core + ability to upgrade into powerful Sales, Marketing &amp; Service Hubs<br data-start=\"618\" data-end=\"621\"><strong data-start=\"621\" data-end=\"633\">Verdict:<\/strong> Very robust and trusted, but costs jump steeply once you need more than just the free basics.<\/p>\r\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/crm-best-practices\/\">Read also: 9 CRM Best Practices for Small to Large-scale Businesses<\/a><\/p>\r\n<h3><span class=\"ez-toc-section\" id=\"3_Salesflare\"><\/span><span style=\"color: #993300;\"><strong>#3. Salesflare<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p><img decoding=\"async\" class=\"aligncenter wp-image-20449 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/salesflare.png\" alt=\"salesflare Best CRM Tool homepage screenshot\" width=\"1791\" height=\"790\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/salesflare.png 1791w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/salesflare-300x132.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/salesflare-1024x452.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/salesflare-768x339.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/salesflare-1536x678.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/salesflare-595xh.png 595w\" sizes=\"(max-width: 1791px) 100vw, 1791px\" \/><\/p>\r\n<h4><span class=\"ez-toc-section\" id=\"What_is_it\"><\/span><span style=\"color: #666699;\"><strong>What is it?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p><a href=\"https:\/\/salesflare.com\/\"><b>Salesflare<\/b><\/a><b> is a great sales CRM for small businesses who sell B2B and want to better follow up their leads.<\/b><span style=\"font-weight: 400;\"> It automates most of the data input you normally have to do to track your leads well, and on top of that it\u2019s super easy to use.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Salesflare was founded in 2014 and is a popular challenger in the small business CRM market, ranked #2 easiest-to-use CRM and #1 easiest-to-setup CRM by real reviewers on G2.<\/span><\/p>\r\n<h4><span class=\"ez-toc-section\" id=\"Features-3\"><\/span><span style=\"color: #666699;\"><strong>Features<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p><span style=\"font-weight: 400;\">Here are some of the top features you\u2019ll get when using Salesflare:<\/span><\/p>\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Automatically enriched company &amp; contact data:<\/b><span style=\"font-weight: 400;\"> Start typing the name of a company, then click the right search result. Salesflare takes it from there by prefilling the company profile with publicly available info.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Built-in email sequences:<\/b><span style=\"font-weight: 400;\"> Send personalized and automated emails at scale using Salesflare\u2019s email workflows. And then track who opens, clicks, replies, bounces, \u2026 and who met the goal you defined. You can do it straight from Salesflare, without having to juggle with spreadsheets and integrations.&nbsp;<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>LinkedIn sidebar:<\/b><span style=\"font-weight: 400;\"> Add new contacts and accounts directly into Salesflare, enriched with the latest data from LinkedIn. Manage your communications in one place, add tags that trigger automatic email sequences, and collaborate with your team to stay on top of your outreach.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Visual, drag-and-drop sales pipelines:<\/b><span style=\"font-weight: 400;\"> Create a clear overview of your sales pipeline, quickly update it, and track progress. You can create as many pipelines as you like.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Email signature sync:<\/b><span style=\"font-weight: 400;\"> Stop copy-pasting information from email signatures into your CRM. Salesflare automatically detects and interprets signatures to update your contacts.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Email &amp; website tracking:<\/b><span style=\"font-weight: 400;\"> Know how your customers are interacting with your emails and what they&#8217;re reading on your website. Track emails sent from Gmail, Outlook and Salesflare.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Automated reminders:<\/b><span style=\"font-weight: 400;\"> Never forget to follow up with a customer, answer an email, or enter meeting notes. Salesflare can automatically remind you.<\/span><\/li>\r\n<\/ul>\r\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/simple-crm-tools\/\">Read also: 7 Simple CRM Tools for Every Business Reviewed<\/a><\/p>\r\n<h4><span class=\"ez-toc-section\" id=\"Integrations-3\"><\/span><span style=\"color: #666699;\"><strong>Integrations<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p><span style=\"font-weight: 400;\">Salesflare integrates closely with many of the tools you\u2019re using already:<\/span><\/p>\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Gmail &amp; Office 365&nbsp;<\/strong><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>LinkedIn<\/strong><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Slack<\/strong><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Trello<\/strong><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Mailchimp<\/strong><\/li>\r\n<\/ul>\r\n<h4><span class=\"ez-toc-section\" id=\"Pricing-3\"><\/span><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p><span style=\"font-weight: 400;\">Salesflare has a relatively simple pricing structure, with 3 different plans that have the usual annual and monthly pricing.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Actually, most of the features are included in its Growth plan at $29 per month.&nbsp;<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">If you also want to send email sequences, customize the permissions, or create custom reporting, then you can opt for the Pro plan at $49 per month.<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Finally, the Enterprise plan, with custom training and onboarding (and unlimited email finder credits!) comes in at $99 per month.<\/span><\/p>\r\n<h4><span class=\"ez-toc-section\" id=\"Pros_and_Cons-3\"><\/span><span style=\"color: #666699;\"><strong>Pros and Cons<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p><span style=\"font-weight: 400;\">Here are some pros and cons of Salesflare.<\/span><\/p>\r\n<h5><span class=\"ez-toc-section\" id=\"Pros-3\"><\/span><strong>Pros<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It\u2019s really easy, quick and fun to set up.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Salesflare integrates really closely with your Gmail, Office 365 and LinkedIn.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The mobile app is not some limited version. It has 100% of the functionality.<\/span><\/li>\r\n<\/ul>\r\n<h5><span class=\"ez-toc-section\" id=\"Cons-3\"><\/span><strong>Cons<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It offers a free trial, but no permanently free version.<\/span><\/li>\r\n<\/ul>\r\n<p><strong data-start=\"751\" data-end=\"764\">Best for:<\/strong> B2B teams that want to reduce manual work &amp; streamline lead follow-ups<br data-start=\"835\" data-end=\"838\"><strong data-start=\"838\" data-end=\"854\">Top feature:<\/strong> Automated contact &amp; company data enrichment + email sequences<br data-start=\"916\" data-end=\"919\"><strong data-start=\"919\" data-end=\"931\">Verdict:<\/strong> Extremely easy to use and excellent for automation; might lack some heavy-duty features larger teams need.<\/p>\r\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/getresponse-alternatives\/\">Read also: 5 of the Best GetResponse Alternatives (Features, Pricing)<\/a><\/p>\r\n<h3><span class=\"ez-toc-section\" id=\"4_Pipedrive\"><\/span><span id=\"3_Pipedrive\" class=\"ez-toc-section\"><\/span><span style=\"color: #993300;\"><strong>#4. Pipedrive<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p><img decoding=\"async\" class=\"aligncenter wp-image-9022 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/05\/pipedrive.png\" alt=\"Pipedrive best CRM tool for small businesses\" width=\"1290\" height=\"499\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/05\/pipedrive.png 1290w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/05\/pipedrive-300x116.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/05\/pipedrive-1024x396.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/05\/pipedrive-768x297.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/05\/pipedrive-595xh.png 595w\" sizes=\"(max-width: 1290px) 100vw, 1290px\" \/><\/p>\r\n<h4><span class=\"ez-toc-section\" id=\"What_Is_It-3\"><\/span><span id=\"What_Is_It-3\" class=\"ez-toc-section\"><\/span><span style=\"color: #666699;\"><strong>What Is It?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p><strong><a title=\" and Pipedrive\" href=\"https:\/\/www.pipedrive.com\/\" target=\"_blank\" rel=\"nofollow external noopener noreferrer\" data-wpel-link=\"external\">Pipedrive<\/a> is another excellent CRM tool for small businesses<\/strong>. It specializes in pipeline management and sales CRM. Pipedrive was founded in 2010 and is a popular brand in its niche today.<\/p>\r\n<h4><span class=\"ez-toc-section\" id=\"Features-4\"><\/span><span id=\"Features-3\" class=\"ez-toc-section\"><\/span><span style=\"color: #666699;\"><strong>Features<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p>Here\u2019s a list of some of the features Pipedrive offers:<\/p>\r\n<ul>\r\n<li><strong>Advanced reporting:&nbsp;<\/strong>Pipedrive\u2019s advanced reporting feature shows you a variety of metrics and KPIs. These include deal stage conversions, lost and won deals, conversion rates, scheduled activities, completed activities, and more. You can even use the reporting feature for predictive forecasting.<\/li>\r\n<li><strong>Sales data syncing:<\/strong> The Pipedrive dashboard syncs all your customer data in one place. The dashboard also allows you to write and send emails, add and edit customer notes, and import contacts.<\/li>\r\n<li><strong>Mobile use:<\/strong> The mobile app allows you to <a href=\"https:\/\/www.engagebay.com\/blog\/lifecycle-marketing-software\/\">stay on top of leads and customers<\/a> in the sales pipeline, even while you\u2019re on the move.<\/li>\r\n<li><strong>Visual sales pipeline:<\/strong> Pipedrive\u2019s drag and drop features for pipeline stage movement help you visually track customer stages to keep the pipeline moving seamlessly.<\/li>\r\n<li><strong>Automations and reminders:<\/strong> Marketing automation features and reminders help you follow up quickly. You can sync to Google Calendar through Pipedrive and request activity reminders when you need them.<\/li>\r\n<\/ul>\r\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/pipedrive-alternatives\/\">Read also: Pipedrive Alternatives &#8212; 5 CRM Tools To Supercharge Your Sales Teams<\/a><\/p>\r\n<h4><span class=\"ez-toc-section\" id=\"Integrations-4\"><\/span><span id=\"Integrations-3\" class=\"ez-toc-section\"><\/span><span style=\"color: #666699;\"><strong>Integrations<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p>Looking to integrate with Pipedrive? You\u2019re in luck. Some of their integrations are:<\/p>\r\n<ul>\r\n<li><strong>Slack<\/strong><\/li>\r\n<li><strong>Asana<\/strong><\/li>\r\n<li><strong>Trello<\/strong><\/li>\r\n<li><strong>Google Maps<\/strong><\/li>\r\n<li><strong>Toky<\/strong><\/li>\r\n<\/ul>\r\n<h4><span class=\"ez-toc-section\" id=\"Pricing-4\"><\/span><span id=\"Pricing-3\" class=\"ez-toc-section\"><\/span><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p>Since you can\u2019t use Pipedrive\u2019s CRM tool for free, you\u2019ll have to choose among one of their four plans.<\/p>\r\n<p>The first of these, the Essential plan, is an affordable $12.50 a month. If you need more features like marketing automation and lead tracking, try the Advanced plan for $24.90 a month.<\/p>\r\n<p>Pipedrive\u2019s Professional plan is their recommended option at $49.90 a month. You can also opt for the Enterprise plan at $99 a month with custom support and onboarding.<\/p>\r\n<h4><span class=\"ez-toc-section\" id=\"Pros_and_Cons-4\"><\/span><span id=\"Pros_and_Cons-3\" class=\"ez-toc-section\"><\/span><span style=\"color: #666699;\"><strong>Pros and Cons<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p>Here are some pros and cons of Pipedrive.<\/p>\r\n<h5><span class=\"ez-toc-section\" id=\"Pros-4\"><\/span><span id=\"Pros-3\" class=\"ez-toc-section\"><\/span>Pros<span class=\"ez-toc-section-end\"><\/span><\/h5>\r\n<ul>\r\n<li>Lots of features to make sales easier.<\/li>\r\n<li>The mobile feature is convenient for fieldwork.<\/li>\r\n<\/ul>\r\n<p><img decoding=\"async\" class=\"aligncenter wp-image-26574 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Pipedrive-positive-SoftwareAdvice-e1659935199729.png\" alt=\"Pipedrive Best CRM Tool review\" width=\"1920\" height=\"796\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Pipedrive-positive-SoftwareAdvice-e1659935199729.png 1920w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Pipedrive-positive-SoftwareAdvice-e1659935199729-300x124.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Pipedrive-positive-SoftwareAdvice-e1659935199729-1024x425.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Pipedrive-positive-SoftwareAdvice-e1659935199729-768x318.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Pipedrive-positive-SoftwareAdvice-e1659935199729-1536x637.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/Pipedrive-positive-SoftwareAdvice-e1659935199729-595xh.png 595w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\r\n<h5><span class=\"ez-toc-section\" id=\"Cons-4\"><\/span><span id=\"Cons-3\" class=\"ez-toc-section\"><\/span>Cons<span class=\"ez-toc-section-end\"><\/span><\/h5>\r\n<ul>\r\n<li>Does not offer a free version.<\/li>\r\n<\/ul>\r\n<p><strong data-start=\"1061\" data-end=\"1074\">Best for:<\/strong> Sales-led teams with deal pipelines who want visual clarity and forecasting<br data-start=\"1150\" data-end=\"1153\"><strong data-start=\"1153\" data-end=\"1169\">Top feature:<\/strong> Visual pipeline + advanced reporting + reminders &amp; mobile pipeline updates<br data-start=\"1244\" data-end=\"1247\"><strong data-start=\"1247\" data-end=\"1259\">Verdict:<\/strong> Very strong choice for pipeline management; not the cheapest when you need many features beyond sales tracking.<\/p>\r\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/crm-tools-for-architecture-firms\/\">Read also: 9 Best CRM Tools for Architecture Firms<\/a><\/p>\r\n<h3><span class=\"ez-toc-section\" id=\"5_Freshsales\"><\/span><span style=\"color: #993300;\"><strong>#5. Freshsales<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p><img decoding=\"async\" class=\"aligncenter wp-image-9021 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/05\/Freshsales.png\" alt=\"Freshsales best CRM tool for small businesses\" width=\"1131\" height=\"620\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/05\/Freshsales.png 1131w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/05\/Freshsales-300x164.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/05\/Freshsales-1024x561.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/05\/Freshsales-768x421.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/05\/Freshsales-595xh.png 595w\" sizes=\"(max-width: 1131px) 100vw, 1131px\" \/><\/p>\r\n<h4><span class=\"ez-toc-section\" id=\"What_Is_It-4\"><\/span><span id=\"What_Is_It-4\" class=\"ez-toc-section\"><\/span><span style=\"color: #666699;\"><strong>What Is It?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p><strong>The fourth CRM tool we recommend for small businesses is <\/strong><a title=\" and Freshsales\" href=\"https:\/\/www.freshworks.com\/freshsales-crm\/\" target=\"_blank\" rel=\"nofollow external noopener noreferrer\" data-wpel-link=\"external\"><strong>Freshsales<\/strong><\/a>. In 2010, Shan Krishnasamy and Girish Mathrubootham created Freshworks, and Freshsales is a subset of the platform.<\/p>\r\n<h4><span class=\"ez-toc-section\" id=\"Features-5\"><\/span><span id=\"Features-4\" class=\"ez-toc-section\"><\/span><span style=\"color: #666699;\"><strong>Features<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p>Freshsales\u2019 CRM includes the following features:<\/p>\r\n<ul>\r\n<li><strong>Mobile integration: <\/strong>Through Freshsales\u2019 mobile features, you can schedule appointments, receive push notifications, and add voice notes.<\/li>\r\n<li><strong>Detailed reporting:<\/strong> You get sales activity reports, revenue analytics, trendline reports, sales velocity reports, and visual sales reports. These are all customizable.<\/li>\r\n<li><strong>Pipeline module:<\/strong>&nbsp;Within the Freshsales pipeline are features such as <a href=\"https:\/\/www.engagebay.com\/blog\/sales-kpi\/\">adjustable sales goals<\/a>, deals displayed in a list view, stage probabilities, multiple deals, and deal age.<\/li>\r\n<li><strong>Automated tasks:<\/strong>&nbsp;Freshsales offers automated lead assigning, call logging, and workflows.<\/li>\r\n<li><strong>Lead scoring:<\/strong> Lead scoring and auto-profile enrichment are also available.<\/li>\r\n<\/ul>\r\n<h4><span class=\"ez-toc-section\" id=\"Integrations-5\"><\/span><span id=\"Integrations-4\" class=\"ez-toc-section\"><\/span><span style=\"color: #666699;\"><strong>Integrations<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p>If your small business has already spent money on other tools, apps, and software, Freshsales may integrate with them. Here are some of your integration options:<\/p>\r\n<ul>\r\n<li><strong>Shopify<\/strong><\/li>\r\n<li><strong>Trello<\/strong><\/li>\r\n<li><strong>3CX<\/strong><\/li>\r\n<li><strong>Revv<\/strong><\/li>\r\n<li><strong>Survicate<\/strong><\/li>\r\n<\/ul>\r\n<h4><span class=\"ez-toc-section\" id=\"Pricing-5\"><\/span><span id=\"Pricing-4\" class=\"ez-toc-section\"><\/span><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p>Freshsales names its five plans after the stages of a flower growing. If your small business is a little tight on funds, you might opt for the Sprout plan, which is free but with limited features.<\/p>\r\n<p>The Blossom plan starts at $12 per month per user when billed annually. You gain API access, <a href=\"https:\/\/www.engagebay.com\/blog\/marketplace-app-platforms\/\">marketplace apps<\/a>, integrations, SMS, and lead scoring. You can also use Freshsale\u2019s two-way email syncing, visual sale pipeline, and deal management.<\/p>\r\n<p>As you grow, you can opt for the Garden plan. It\u2019s $25 per month per user if you\u2019re billed annually. You get all the Blossom plan features and advanced reports, lead assignments, 10 teams, <a href=\"https:\/\/www.engagebay.com\/blog\/sales-automation-tools\/\">10 workflow automations<\/a>, five sales sequences for each user, and 250 bulk emails a day.<\/p>\r\n<p>The Estate plan accommodates bigger teams for $49 per month per user when billed annually. You can now work with 25 teams, 25 workflow automations, 10 sales sequences, and 1,000 bulk emails. You also get advanced CRM customization, sales goals, event tracking, smart forms, a reports dashboard, and auto profile enrichment.<\/p>\r\n<p>If you must have all the features Freshsales\u2019 CRM software offers, you need the Forest plan for enterprise-level businesses. This costs $79 per month per user. You get all the above features and a dedicated account manager, audit logs, IP whitelisting, and an EEA data center.<\/p>\r\n<h4><span class=\"ez-toc-section\" id=\"Pros_and_Cons-5\"><\/span><span id=\"Pros_and_Cons-4\" class=\"ez-toc-section\"><\/span><span style=\"color: #666699;\"><strong>Pros and Cons<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p>If you\u2019re pondering whether to use Freshsales, check out these pros and cons.<\/p>\r\n<h5><span class=\"ez-toc-section\" id=\"Pros-5\"><\/span><span id=\"Pros-4\" class=\"ez-toc-section\"><\/span>Pros<span class=\"ez-toc-section-end\"><\/span><\/h5>\r\n<ul>\r\n<li>Deep dive into your small business analytics.<\/li>\r\n<li>The sales pipeline has filters so you can prioritize which information matters most.<\/li>\r\n<li>Has a startup plan that is free to use.<\/li>\r\n<\/ul>\r\n<p><img decoding=\"async\" class=\"aligncenter wp-image-24566 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/Freshworks-positive_SoftwareAdvice-e1656658552565.png\" alt=\"Freshworks Best CRM Tools user review on SoftwareAdvice\" width=\"1920\" height=\"777\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/Freshworks-positive_SoftwareAdvice-e1656658552565.png 1920w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/Freshworks-positive_SoftwareAdvice-e1656658552565-300x121.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/Freshworks-positive_SoftwareAdvice-e1656658552565-1024x414.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/Freshworks-positive_SoftwareAdvice-e1656658552565-768x311.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/Freshworks-positive_SoftwareAdvice-e1656658552565-1536x622.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/Freshworks-positive_SoftwareAdvice-e1656658552565-595xh.png 595w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\r\n<h5><span class=\"ez-toc-section\" id=\"Cons-5\"><\/span><span id=\"Cons-4\" class=\"ez-toc-section\"><\/span>Cons<span class=\"ez-toc-section-end\"><\/span><\/h5>\r\n<ul>\r\n<li>Not many pricing options for small businesses.<\/li>\r\n<\/ul>\r\n<p><strong data-start=\"1395\" data-end=\"1408\">Best for:<\/strong> Businesses needing deep analytics, goal tracking and scalable workflows from early stages<br data-start=\"1498\" data-end=\"1501\"><strong data-start=\"1501\" data-end=\"1517\">Top feature:<\/strong> Customizable pipelines, detailed reports, lead scoring &amp; automated task workflows<br data-start=\"1599\" data-end=\"1602\"><strong data-start=\"1602\" data-end=\"1614\">Verdict:<\/strong> Great analytical depth, especially as teams grow; free version is there, but fuller power comes at paid tiers.<\/p>\r\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/best-marketing-automation-tools\/\">Read also: 11 Best Marketing Automation Tools for Small Businesses<\/a><\/p>\r\n<h3><span class=\"ez-toc-section\" id=\"6_Insightly\"><\/span><span id=\"5_Insightly\" class=\"ez-toc-section\"><\/span><span style=\"color: #993300;\"><strong>#6. Insightly<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p><img decoding=\"async\" class=\"aligncenter wp-image-9020 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/05\/Insightly.png\" alt=\"Insightly: best CRM tool for small businesses homepage screenshot\" width=\"1255\" height=\"623\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/05\/Insightly.png 1255w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/05\/Insightly-300x149.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/05\/Insightly-1024x508.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/05\/Insightly-768x381.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2020\/05\/Insightly-595xh.png 595w\" sizes=\"(max-width: 1255px) 100vw, 1255px\" \/><\/p>\r\n<h4><span class=\"ez-toc-section\" id=\"What_Is_It-5\"><\/span><span id=\"What_Is_It-5\" class=\"ez-toc-section\"><\/span><span style=\"color: #666699;\"><strong>What Is It?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p><strong>The last CRM software we want to talk about is <a title=\" and Insightly\" href=\"https:\/\/www.insightly.com\/\" target=\"_blank\" rel=\"nofollow external noopener noreferrer\" data-wpel-link=\"external\">Insightly<\/a>.<\/strong><\/p>\r\n<p>This company started in San Francisco in 2009 and has experienced substantial growth since. Many industries use Insightly, including technology, nonprofits, advertising, media, consulting, and manufacturing.<\/p>\r\n<h4><span class=\"ez-toc-section\" id=\"Features-6\"><\/span><span id=\"Features-5\" class=\"ez-toc-section\"><\/span><span style=\"color: #666699;\"><strong>Features<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p>Here\u2019s an overview of Insightly\u2019s features:<\/p>\r\n<ul>\r\n<li><strong>Socially connected:&nbsp;<\/strong>By adding your business email address, you can sync to various social networks using Insightly, including LinkedIn, Google+, Facebook, and Twitter.<\/li>\r\n<li><strong>Mobile accessibility:<\/strong> You can stay connected with your team anywhere, anytime.<\/li>\r\n<li><strong>Pipeline activity:<\/strong> You can track milestones, active tasks and produce opportunity reports to see where your pipeline should go in the future.<\/li>\r\n<li><strong>Holistic contact view: <\/strong>You can look at a customer\u2019s contact details, background, and history of interactions with them &#8212; thus improving customer relations and streamlining the sales process.<\/li>\r\n<\/ul>\r\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/crm-functionality-growth-hacks\/\">Read also: CRM Functionality &#8212; 12 Growth Hacking Ideas a Small Business Needs<\/a><\/p>\r\n<h4><span class=\"ez-toc-section\" id=\"Integrations-6\"><\/span><span id=\"Integrations-5\" class=\"ez-toc-section\"><\/span><span style=\"color: #666699;\"><strong>Integrations<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p>Insightly CRM enhances many of the other tools you use. That\u2019s why Insightly integrates with several other apps and software. Here are some of them:<\/p>\r\n<ul>\r\n<li><strong>RingCentral<\/strong><\/li>\r\n<li><strong>CircleLoop<\/strong><\/li>\r\n<li><strong>PieSync<\/strong><\/li>\r\n<li><strong>Everhour<\/strong><\/li>\r\n<li><strong>Kixie<\/strong><\/li>\r\n<\/ul>\r\n<h4><span class=\"ez-toc-section\" id=\"Pricing-6\"><\/span><span id=\"Pricing-5\" class=\"ez-toc-section\"><\/span><span style=\"color: #666699;\"><strong>Pricing<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p>Insightly has three CRM pricing plans. The Plus plan starts at $29 per user per month and includes cross-company collaborations, project delivery, and multi-device use.<\/p>\r\n<p>Next is the Professional plan at $49 per user per month. With this plan, you get the above features and business intelligence platform access, Insightly Voice, opportunity management, contact management, sales team assignments, mass emailing, and lead management.<\/p>\r\n<p>The Enterprise plan at $99 per month per user gives you the most features, including API support, workflow automations, customized reporting, and unlimited permissions.<\/p>\r\n<h4><span class=\"ez-toc-section\" id=\"Pros_and_Cons-6\"><\/span><span id=\"Pros_and_Cons-5\" class=\"ez-toc-section\"><\/span><span style=\"color: #666699;\"><strong>Pros and Cons<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h4>\r\n<p>Like any CRM tool, Insightly has its pros and cons.<\/p>\r\n<h5><span class=\"ez-toc-section\" id=\"Pros-6\"><\/span><span id=\"Pros-5\" class=\"ez-toc-section\"><\/span>Pros<span class=\"ez-toc-section-end\"><\/span><\/h5>\r\n<ul>\r\n<li>Lots of integrations.<\/li>\r\n<li>Social suite for sales campaigns.<\/li>\r\n<\/ul>\r\n<p><img decoding=\"async\" class=\"aligncenter wp-image-24551 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/Insightly-positive_Capterra-e1656655200549.png\" alt=\"Insightly Best CRM Tool user review on Capterra\" width=\"1710\" height=\"726\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/Insightly-positive_Capterra-e1656655200549.png 1710w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/Insightly-positive_Capterra-e1656655200549-300x127.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/Insightly-positive_Capterra-e1656655200549-1024x435.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/Insightly-positive_Capterra-e1656655200549-768x326.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/Insightly-positive_Capterra-e1656655200549-1536x652.png 1536w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/07\/Insightly-positive_Capterra-e1656655200549-595xh.png 595w\" sizes=\"(max-width: 1710px) 100vw, 1710px\" \/><\/p>\r\n<h5><span class=\"ez-toc-section\" id=\"Cons-6\"><\/span><span id=\"Cons-5\" class=\"ez-toc-section\"><\/span>Cons<span class=\"ez-toc-section-end\"><\/span><\/h5>\r\n<ul>\r\n<li>Not very affordable for small businesses.<\/li>\r\n<\/ul>\r\n<p><strong data-start=\"1748\" data-end=\"1761\">Best for:<\/strong> Organizations needing CRM + project\/task-based workflows, holistic contact views<br data-start=\"1842\" data-end=\"1845\"><strong data-start=\"1845\" data-end=\"1861\">Top feature:<\/strong> Contact background\/history + opportunity\/project tracking + solid integrations<br data-start=\"1940\" data-end=\"1943\"><strong data-start=\"1943\" data-end=\"1955\">Verdict:<\/strong> Strong all-round CRM with project features, though a bit more expensive proportionally for small teams.<\/p>\r\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/insightly-vs-hubspot-vs-engagebay\/\">Read also: Insightly vs Hubspot vs EngageBay &#8212; Find Out Which CRM Is Best For You<\/a><\/p>\r\n<h2 data-start=\"0\" data-end=\"44\"><span class=\"ez-toc-section\" id=\"Best_CRM_Tools_%E2%80%94_Quick_Comparison\"><\/span><span style=\"color: #339966;\">Best CRM Tools \u2014 Quick Comparison<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p data-start=\"46\" data-end=\"147\">Here are three micro-insights based on EngageBay\u2019s roundup of the top CRM tools for small businesses:<\/p>\r\n<ul data-start=\"149\" data-end=\"711\">\r\n<li data-start=\"149\" data-end=\"340\">\r\n<p data-start=\"151\" data-end=\"340\"><strong data-start=\"151\" data-end=\"164\">EngageBay<\/strong> \u2014 Offers an all-in-one CRM solution that&#8217;s almost tailor-made for SMBs, with features ranging from marketing automation to customer support, and generous free plan allowances.<\/p>\r\n<\/li>\r\n<li data-start=\"344\" data-end=\"540\">\r\n<p data-start=\"346\" data-end=\"540\"><strong data-start=\"346\" data-end=\"357\">HubSpot<\/strong> \u2014 A strong name with deep integrations and a popular free CRM, but the true value lies in their paid Hub bundles, which quickly become costly for growing contacts and advanced tools.<\/p>\r\n<\/li>\r\n<li data-start=\"542\" data-end=\"711\">\r\n<p data-start=\"544\" data-end=\"711\"><strong data-start=\"544\" data-end=\"558\">Salesflare<\/strong> \u2014 Prioritizes automation and user-friendly setup, ideal for B2B teams wanting intelligent contact enrichment and outreach workflows with minimal effort.<\/p>\r\n<\/li>\r\n<\/ul>\r\n<h2><span class=\"ez-toc-section\" id=\"How_to_Choose_the_Best_CRM_Software_for_Your_Small_Business\"><\/span><span id=\"How_to_Choose_the_Best_CRM_Software_for_Your_Small_Business\" class=\"ez-toc-section\"><\/span><span style=\"color: #339966;\"><strong>How to Choose the Best CRM Software for Your Small Business<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p><img decoding=\"async\" class=\"size-large wp-image-76497 aligncenter\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/how-to-choose-crm-1pager-683x1024.png\" alt=\"Checklist for choosing the best CRM: budget, integrations, team size, onboarding, data export.\" width=\"683\" height=\"1024\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/how-to-choose-crm-1pager-683x1024.png 683w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/how-to-choose-crm-1pager-200x300.png 200w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/how-to-choose-crm-1pager-768x1152.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/how-to-choose-crm-1pager.png 1024w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/><\/p>\r\n<p>We just presented five amazing Customer Relationship Management platforms.<\/p>\r\n<p>As you debate which of the five options would be the best match, we ask you to consider some factors. Following this guide will prevent you from falling into annoying CRM traps.<\/p>\r\n<h3><span class=\"ez-toc-section\" id=\"Features-7\"><\/span><span id=\"Features-6\" class=\"ez-toc-section\"><\/span><span style=\"color: #993300;\"><strong>Features<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p>What features matter to you most in a CRM system?<\/p>\r\n<p>Perhaps it\u2019s <a href=\"https:\/\/www.engagebay.com\/crm\/sales-pipeline\" data-wpel-link=\"internal\">pipeline management<\/a>, cloud-based client management, contact profiles, or lead scoring. We recommend you brainstorm with your key staff about the features your CRM software must have.<\/p>\r\n<p>Then, it\u2019s just a matter of narrowing it down to which software has all those features.<\/p>\r\n<h3><span class=\"ez-toc-section\" id=\"Price\"><\/span><span id=\"Price\" class=\"ez-toc-section\"><\/span><span style=\"color: #993300;\"><strong>Price<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p>As a small business still learning ways to drive a profit consistently, you must keep the cost of your CRM platform at the forefront.<\/p>\r\n<p><strong>If you\u2019re pinching pennies, the good news is you can use such CRM tools as HubSpot, Freshsales, and EngageBay for free forever.<\/strong><\/p>\r\n<p>If you can afford to pay a little more for your CRM software, those three platforms, as well as Insightly and Pipedrive, offer several pricing plans for advanced features and heavy use.<\/p>\r\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/how-much-does-crm-cost\/\">Read also: How Much Does CRM Cost?<\/a><\/p>\r\n<h3><span class=\"ez-toc-section\" id=\"Integrations-7\"><\/span><span id=\"Integrations-6\" class=\"ez-toc-section\"><\/span><span style=\"color: #993300;\"><strong>Integrations<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p>How easily your CRM platform integrates with the other tools, apps, and software you use every day is important.<\/p>\r\n<p>Instead of wasting time logging into one CRM tool and then another, you can sync them. You also save time porting over contacts, call logs, past sales records, and other vital data.<\/p>\r\n<p>You can also select the CRM software that integrates&nbsp;with the tools you use the most often.<\/p>\r\n<figure id=\"attachment_13575\" aria-describedby=\"caption-attachment-13575\" style=\"width: 650px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-13575 size-full\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/06\/integrations.png\" alt=\"integrations for Best CRM Tools\" width=\"650\" height=\"542\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/06\/integrations.png 650w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/06\/integrations-300x250.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2021\/06\/integrations-595xh.png 595w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/><figcaption id=\"caption-attachment-13575\" class=\"wp-caption-text\"><em>EngageBay integrations<\/em><\/figcaption><\/figure>\r\n<h3><span class=\"ez-toc-section\" id=\"Ease_of_Use\"><\/span><span id=\"Ease_of_Use\" class=\"ez-toc-section\"><\/span><span style=\"color: #993300;\"><strong>Ease of Use<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p>You certainly want a CRM system that\u2019s relatively easy to learn.<\/p>\r\n<p>If your CRM of choice doesn\u2019t have a free plan, take advantage of a <a href=\"https:\/\/www.engagebay.com\/pricing\/all-in-one\" data-wpel-link=\"internal\">free trial<\/a> so that you can get a feel for it. If you and your fellow staff struggle to get the basics down, that CRM software likely isn\u2019t for you.<\/p>\r\n<p>Customer Relationship Management (CRM) solutions with customization are especially worth considering, as you can tailor your sales and marketing approaches to your changing needs.<\/p>\r\n<p><img decoding=\"async\" class=\"size-large wp-image-76495 aligncenter\" src=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/crm-feature-highlights-infographic-1024x846.png\" alt=\"Top CRM features compared: lead scoring, pipeline, automation, reporting and integrations \u2014 which tool is strongest for each\" width=\"1024\" height=\"846\" srcset=\"https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/crm-feature-highlights-infographic-1024x846.png 1024w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/crm-feature-highlights-infographic-300x248.png 300w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/crm-feature-highlights-infographic-768x635.png 768w, https:\/\/www.engagebay.com\/blog\/wp-content\/uploads\/2022\/01\/crm-feature-highlights-infographic.png 1434w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\r\n<p><a class=\"fasc-button fasc-size-medium fasc-type-flat fasc-rounded-medium ico-fa fasc-ico-before fa-arrow-circle-right\" style=\"background-color: #33809e; color: #ffffff;\" target=\"_blank\" rel=\"noopener\" href=\"https:\/\/www.engagebay.com\/blog\/easy-to-use-crm-small-business\/\">Read more: 8 Reasons Why Every Small Business Needs and Easy-to-Use CRM Software<\/a><\/p>\r\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><span id=\"Conclusion\" class=\"ez-toc-section\"><\/span><span style=\"color: #339966;\"><strong>Conclusion<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p>You should not wait until you become a large enterprise before choosing a small business CRM software.<\/p>\r\n<p>We hope we\u2019ve shown you the immense benefits of using a CRM software for your business. The six platforms mentioned in this blog post are great for SMBs and startups.<\/p>\r\n<p><strong>That said, we recommend <a href=\"https:\/\/www.engagebay.com\/\">EngageBay<\/a> the most.<\/strong><\/p>\r\n<p>Why?<\/p>\r\n<p>Because EngageBay was built with businesses like yours in mind. We offer highly affordable plans with no hidden charges or sliding-scale models. That\u2019s because we want you to focus on growing your company without having to worry about budget constraints.<\/p>\r\n<p>Lauraine M, founder and director of a financial services company, talks about how EngageBay helped her business grow:<\/p>\r\n<p><div class=\"ast-oembed-container \" style=\"height: 100%;\"><iframe title=\"Lauraine M on why she recommends EngageBay\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/2x4uRIaASGA?list=PLIrWsKEdcWlK-vKuKE3YyT8Puhv4PXIJg\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div><\/p>\r\n<p><em><strong>Try EngageBay free for 15 users \u2014 No credit card. [<a href=\"https:\/\/app.engagebay.com\/signup\">Try Now<\/a>]<\/strong><\/em><\/p>\r\n<p>Keep growing!<\/p>\r\n\r\n            <script>\r\n                var EhAPI = EhAPI || {}; \r\n                EhAPI.after_load = function() {\r\n                    EhAPI.set_account('ktb76s1540fl2hnhbqnrtd2npb', 'our');\r\n                    EhAPI.execute('rules');\r\n                };\r\n                (function(d, s, f) {\r\n                    var sc = document.createElement(s);\r\n                    sc.type = 'text\/javascript';\r\n                    sc.async = true;\r\n                    sc.src = f;\r\n                    var m = document.getElementsByTagName(s)[0];\r\n                    m.parentNode.insertBefore(sc, m);   \r\n                })(document, 'script', '\/\/d2p078bqz5urf7.cloudfront.net\/jsapi\/ehform.js');\r\n            <\/script>\r\n            <script>\r\n                function waitForEhForms() {\r\n                    const interval = 100; \/\/ Check every 100ms\r\n                    const checkAndLoad = () => {\r\n                        const params = new URLSearchParams(window.location.search);\r\n                        const elementorPreviewParam = params.get('elementor-preview');\r\n                        if (elementorPreviewParam && typeof EhForms !== 'undefined' && typeof EhForms.loadForms === 'function') {\r\n                            EhForms.loadForms();\r\n                            console.log('EhForms.loadForms() called successfully.');\r\n                        } else {\r\n                            setTimeout(checkAndLoad, interval);\r\n                        }\r\n                    };\r\n                    checkAndLoad();\r\n                }\r\n                \/\/ Call the function\r\n                waitForEhForms();\r\n            <\/script>\r\n        <div class='engage-hub-form-embed' id='eh_form_5161654467690496' data-id='5161654467690496'><\/div>\r\n\r\n<div class=\"schema-faq wp-block-yoast-faq-block\">\r\n<div id=\"faq-question-1758268536613\" class=\"schema-faq-section\"><strong class=\"schema-faq-question\">FAQs: Best CRM Tools<\/strong>\r\n<p class=\"schema-faq-answer\">&nbsp;<\/p>\r\n<\/div>\r\n<div id=\"faq-question-1758268549200\" class=\"schema-faq-section\"><strong class=\"schema-faq-question\"><strong>What are the benefits of using CRM software for small businesses?<\/strong><\/strong>\r\n<p class=\"schema-faq-answer\">Increased productivity, happier customers, more qualified leads, and reliable sales reporting &amp; forecasts.<\/p>\r\n<\/div>\r\n<div id=\"faq-question-1758268558340\" class=\"schema-faq-section\"><strong class=\"schema-faq-question\"><strong>Which CRMs listed offer a free-forever plan?<\/strong><\/strong>\r\n<p class=\"schema-faq-answer\">EngageBay, HubSpot, and Freshsales all offer free tiers\/forever-free options.<\/p>\r\n<\/div>\r\n<div id=\"faq-question-1758268585630\" class=\"schema-faq-section\"><strong class=\"schema-faq-question\"><strong>What features should small businesses prioritize when choosing a CRM?<\/strong><\/strong>\r\n<p class=\"schema-faq-answer\">Key features include pipeline management, contact &amp; lead scoring, integrations, customizable workflows, and ease of use.<\/p>\r\n<\/div>\r\n<div id=\"faq-question-1758268617388\" class=\"schema-faq-section\"><strong class=\"schema-faq-question\"><strong>Which CRM in the list is most affordable when scaling contacts\/features?<\/strong><\/strong>\r\n<p class=\"schema-faq-answer\">EngageBay tends to offer more contacts\/features for lower cost at higher tiers compared to others.<\/p>\r\n<\/div>\r\n<div id=\"faq-question-1758268628806\" class=\"schema-faq-section\"><strong class=\"schema-faq-question\"><strong>What is a common drawback of many CRMs for small businesses?<\/strong><\/strong>\r\n<p class=\"schema-faq-answer\">Cost increases are steep when scaling up contacts or needing advanced features; free plans often have strict limitations.<\/p>\r\n<\/div>\r\n<\/div>\r\n","protected":false},"excerpt":{"rendered":"<p>You can still remember the first days your small business was in operation. Those were scary times, wondering if you\u2019d [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":21984,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[120],"tags":[3763,232,121,230,3762],"class_list":["post-9008","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm","tag-best-crm-software","tag-choosing-the-right-crm-software","tag-crm","tag-crm-software","tag-top-crm-software"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.3 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Best CRM Tools for Small Businesses \u2014 Compare the Top Tools<\/title>\n<meta name=\"description\" content=\"Best CRM tools: compare top CRM software \u2014 EngageBay, HubSpot, Pipedrive, Freshsales &amp; Salesflare. 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