Helping you Succeed Through Online Marketing !
I am a CustomerExperience authority for business leaders at GartnerDigital.
Currently, I am a Sr. Director serving the Chief Experience Officer (CXO), Chief Marketing Officer (CMO), Chief Customer Officer (CCO) and other senior leaders at global enterprises. My published research and advisory sessions with clients receive high ratings for being useful and actionable. I cover customer experience (CX), Voice of the Customer (VoC), customer insight, persona development, customer journey mapping, brand advocacy, loyalty, customer satisfaction, NPS, customer effort, social media, and innovation.