EngageBay Wins GetApp Category Leaders Customer Service Award

Well, it cannot ever be denied that getting recognized for your efforts is always an overwhelming feeling, whether it is for an individual or collectively, for a business.

And this pleasure is considerably amplified when it comes from one of the world’s premier online resources for businesses exploring software as a service (SaaS), namely GetApp.

Needless to say, it gives us at EngageBay great pleasure to be recognized as GetApp’s Category Leaders for Customer Service Software for 2020!

Each year, GetApp ranks the leading business apps inside its most popular categories to help you tackle software selection.

  • View unbiased, data-driven rankings
  • Get a breakdown of key factors
  • Quickly compare apps

App scores are determined by 5 factors, worth 20 points each, for a possible total of 100. See the full scoring methodology

“To create each Category Leaders ranking, our research team typically evaluates hundreds of products in any one category. The 10-15 with the highest scores become Category Leaders.” according to GetApp.

EngageBay, on the other hand, has been working tirelessly to provide world-class software for growing businesses at affordable price points, empowering small businesses and startups to seamlessly organize and automate their marketing, sales, and support processes without breaking the bank.

Some of the testimonials shared by EngageBay users on GetApp include:

One of the best CRMs with support that understands you
Email marketing and sales activities have never been easier and EngageBay has done it easier. This application not only gives me the lead magnet that can make it easier for me to get new customers but also gives me the ability to engage them with marketing activities to make them loyal customers with all the features in this CRM.
I’ve tried it, but now it’s our official automation platform…
I have tried other platforms, also spending a lot of money on assestment (hubspot, sharpspring, active campaign, etc…). Some of them have too high prices, others don’t seem to listen to the request for new features, still others the support is slow to respond. In all the cases I tried something was missing: for EngageBay nothing is missing and the costs are very affordable (it also includes a free version to let my customers try the product).
Get it if you have the chance
I’m very satisfied with the app, it works well and I’m saving a lot of money. Engagebay works pretty well with my business. I was using ActiveCampaign but the costs were adding up quite quickly. I tried other platforms but the automation sequence offered by ActiveCampaign are not easy to find, until, I got Engagebay. The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute.
Obviously, we are grateful to be recognized as a Category Leader by GetApp and humbled by the fact that so many of our customers share such kind words about us!
We are a small but fast-growing company and we strongly value our customers and partners. It has always been part of our vision to build strong and long-lasting relationships with our clients, and provide them with the best tools they need to scale and grow their businesses.

About GetApp

GetApp is the premier online resource for businesses exploring software as a service (SaaS) products. Buyers easily compare software products side-by-side with GetApp’s free interactive tools and detailed product data. GetApp features research, insights, trends, and validated user reviews, giving buyers the tools they need to make informed decisions for their organization. GetApp is a Gartner company. For more information, visit www.getapp.com.


Radhika Mohan Singh Roy who is the head of marketing at EngageBay. He has earlier been a senior marketer with Agile CRM, the manager for communities & social media at Simplilearn. Radhika has previously also worked with Google, Apple, and Bank of America. He has a masters’ degree in English and is a certified Six Sigma Green Belt.

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