Mainly because not having one can prove to be expensive in this extremely competitive business environment. Let's see how CRM makes life easier for any business. From storing customer contact details up to date, to tracking customer interactions, and managing customer accounts, it does everything that a business needs to do, to stay organized. CRM is designed to help businesses improve customer relationships and also Customer Lifetime Value (CLV). This is crucial because of the vast amount of customer data generated by businesses daily. Without CRM, storing, managing, and retrieving customer data would be a challenge, resulting in potentially lost opportunities.A CRM helps ensure accuracy and efficiency. It takes customer data and whips it up into actionable insights that can transform a business.

An online CRM system essentially provides a centralized data hub where businesses perform a variety of activities such as store customer and prospect data, track customer interactions, and share this information with colleagues. It allows businesses to efficiently manage customer relationships, and scale the business.

When you implement a CRM system, every instance of present and past contact details and customer interaction about every customer is readily available at a single click, which indirectly means that each new interaction with them may be personalised, relevant and up to date.

With online CRM systems, you never miss an opportunity to close deals or grow customer accounts.

A deep understanding of your customers, great customer experience and retention, and a lifelong connection with your customers are some of opportunities that a CRM enables you for.

With The EngageBay CRM smart appointment scheduling feature, you have all your day's tasks, appointments, etc. right in the line of your sight. You get a clear view of all your appointment reminders without having to search for them.

EngageBay CRM is purely an online CRM software, all you will ever need to use it is an internet connection and a web browser. It is also a highly mobile-responsive platform. It is compatible with all your devices including desktop, laptop, Android/Apple phones, tablets. Moreover, EngageBay has its own Playstore/iOS app for seamless mobile functionality.

With a powerful CRM solution, you get access to contact databases that may be intelligently filtered to find your ideal prospects and decision makers within an organization, provide social data about them, and deliver insights into their preferences and habits. This not only makes territory planning easier, but it also makes white space analysis easier as well. EngageBay CRM solution also helps organizations run and track their marketing campaigns. It can even help create lead capture forms and track performance, thereafter. And for those leads that are not sales ready yet, you can even automatically nurture them and in time, when you do call, they will be more likely to buy.

In today's competitive landscape, there really is no dearth of CRM options. There are a thousand of them right out there. What you need to ask yourself before you invest in an online CRM system is a combination of questions about affordability, subscription lock-in period, business fit and also customer support, among other things.

TWhile EngageBay online CRM offers all of the required features of an Enterprise CRM such as HubSpot, it comes at a fraction of its cost. Moreover, you could subscribe for a monthly package, an annual package, or a biennial one. EngageBay does not lock you down for mandatory yearly subscriptions. You would also need to see that features that you don't need for your business at the moment are not thrust upon you at extra costs. With EngageBay, you buy only what your business needs. Period.

Every small business is different in terms of its functioning and has their own unique growth trajectory. EngageBay offers a wide set of tools — from pre-integrated business apps to point-and-click tools to build and customizable ones — that give you just what you need, when you need it.

Lastly, it is a relatively new platform but it already has 12000+ active users and more signing up by the day. It is popular not only for its great features, robust technology and user-friendly interface, but also for its strong customer support. For any questions and resolutions, a friendly team of dedicated support personnel are available every minute over phone, email or chat, 24/5.

EngageBay is your #1 choice and it is definitely a solution that will grow with you.