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Sorting tickets just got easier with EngageBay Views

Views help you organize your tickets by grouping them into lists based on different criteria. You can create a view for unsolved tickets assigned to you, a view for new tickets that need to be assigned, or a view for all pending tickets. EngageBay Views can help you determine which tickets need attention urgently and which ones can wait.

EngageBay Views

Custom views to organize your tickets better!

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Simple yet powerful reporting

View all open, pending, and unresolved tickets quickly. Get a complete understanding of your support tickets, their progress and the performance of your service response using our powerful tracking reports. All the data you need to make smart decisions is here at your fingertips.

powerful reporting

Sorting Tickets Made Easy

Support agents can get flooded with service tickets as business picks up. EngageBay’s Views feature makes it easy to sort all your tickets using a wide range of ticket properties. This can help you manage the service tickets efficiently, as no time is wasted in manual sorting.

Sorting Tickets

Create your own views

Not satisfied with our predefined views? EngageBay also lets you create new views based on different conditions. Create Views based on status, type, last created, updates, etc. Agents can easily sort unassigned tickets or pending tickets using views and start working on them.

create your own views in engagebay
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