Ticket Views help you organize your tickets by grouping them into lists based on different criteria. You can create a view for unsolved tickets assigned to you, a view for new tickets that need to be assigned, or a view for all pending tickets. EngageBay service views can help you determine which tickets need attention urgently and which ones can wait.
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Sorting tickets easily makes customer service more efficient. EngageBay also enables quick and bulk actions from Ticket Views. You need not switch dashboards or modules for carrying out different customer service actions. Use the Ticket Views and find the tickets you were looking for, and use quick actions to mark them all as resolved, or assign all or a few of them to certain support groups, or delete one or more of them. There is no limit to what you can do with EngageBay’s handy and free features.
EngageBay is designed to help you elevate your customer service without burning a hole in your pocket. As a business owner or manager, you may have new learnings to share with your sales and service teams. EngageBay enables you to easily save and share your custom ticket views so that all your support groups can get access to those tickets and resolve them faster. Share your custom ticket views and save time to boost your customer service.
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Sorting Tickets Made Easy
Custom tickets views make sorting easy and quick. Use predefined ticket views from EngageBay or create your own custom ticket views for any number of conditions. Sort tickets for assigned + pending, unassigned + priority, product + pending, or any other combination of conditions.