Views help you organize your tickets by grouping them into lists based on different criteria. You can create a view for unsolved tickets assigned to you, a view for new tickets that need to be assigned, or a view for all pending tickets. EngageBay Views can help you determine which tickets need attention urgently and which ones can wait.
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View all open, pending, and unresolved tickets quickly. Get a complete understanding of your support tickets, their progress and the performance of your service response using our powerful tracking reports. All the data you need to make smart decisions is here at your fingertips.
Not satisfied with our predefined views? EngageBay also lets you create new views based on different conditions. Create Views based on status, type, last created, updates, etc. Agents can easily sort unassigned tickets or pending tickets using views and start working on them.