Free Support Ticket System

Features of EngageBay's Free Support Ticket System

From identifying new opportunities to delivering customer happiness

Ticketing

EngageBay’s smart support ticket system gathers all customer requests from various sources into a single dashboard. The Service Bay is your unified inbox for all queries, allowing you to track and respond to every interaction swiftly and efficiently. Streamline all communications with a customer into one ticket and resolve multiple issues quickly from a single ticket. Respond faster, better, every time.

Views

Stay on top of your service tickets with customizable views. Quickly see the latest and most urgent tickets, pending tickets, unassigned tickets, unsolved tickets, and more. EngageBay offers predefined views, but you can easily modify or add new ones to suit your needs.

Automation

Boost your service productivity with automated ticket resolution. Use EngageBay’s powerful automation tools to assign new tickets to specific reps or groups, automatically close tickets based on status updates, and send notifications to agents for manual responses. Automation makes work simpler, faster, and flawless.

Macros

Streamline your workflow with EngageBay's service macros. Save time and energy by creating macros to respond to similar tickets with standard answers. Customize your macros as needed for maximum efficiency.

Support Groups

EngageBay lets you organize your workflow and sales reps with custom groups. Create support groups based on skills, issues, or departments. Neatly organize your teams and let EngageBay route tickets to the right group for quick and effective resolutions.

Canned Responses

Canned responses are predefined messages that enable support agents to reply swiftly. With EngageBay, create comprehensive response templates for quick replies and customize them on the fly. Use personalization tools to connect with customers better and enhance your support efficiency.

Powerful reporting

EngageBay’s powerful reporting gives you a clear view of your customer support tickets. Transform any amount of data into simple, understandable charts and graphs. Gain insights, streamline your support process, and create or customize reports to fit your needs.

HAPPY CUSTOMERS SHARE GREAT REVIEWS ON G2

Client Testimonials

"Engagebay works pretty well with my business. I was using ActiveCampaign but the costs were adding up quite quickly. I tried other platforms but the automation sequence offered by ActiveCampaign is not easy to find, until, I got Engagebay. The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute."

Leonardo W.

Founder, Wolff Consultoria

"The software is easy to set up and implement. I feel EngageBay is quickly becoming a marketing automation competitor to the premium SAAS offerings. EngageBay's customer support has been very responsive and helped me resolve an implementation issue almost immediately."

Shawn L.

Marketing Manager, List Biological Laboratories, Inc

"A full-featured marketing platform. With this, you have all you need to get started and succeed. Having all in one platform make any marketer job much easier."

Santiago B.

Southern Europe Director, Triptease

"EngageBay has everything I need when it comes to managing customer relations and sales activities. The features I most frequently use are automation for sending emails, managing sales, and marketing automation. Plus, having a built-in live chat and help desk tool makes it really easy to engage with customers."

Hongkiat L.

Editor-in-chief