Track, prioritize, and solve customer support tickets in minutes from a simple helpdesk software.
Answer as many tickets as you want from one simple interface. No limitations on tickets whatsoever.
Create a personalised ticket view to suit your needs. View only the data you want by filtering out the information you do not need.
Automate your routine customer service processes in minutes using our advanced service automation tools. Increase efficiency and productivity of your agents in simple steps. Save hours everyday automating your service processes.
Organize your tickets better by combining them into groups. This helps you stay efficient and organized.
Save hours everyday by creating ready-made responses for commonly asked questions. Use them with a simple click and handle more tickets in less time.
Maintain and organize all your support tickets and issues in one place. Personalized views let agents see their queue based on ticket status, assignee, group, or other conditions.Read More
Create a repository of ready-made responses to commonly asked questions so your agents can provide answers in seconds. Agents can create and share their own responses too.Read More
Automate your customer service processes with ticket routing, escalation, and task creation. Use feedback responses to kick off automated customer marketing emails or internal notifications to your team.Read More
Ensure best world class customer support every time by segmenting customers and agents into groups and directing tickets to the corresponding support group.Read More
I wanted to recommend EngageBay to all those small businesses out there that are looking to grow their businesses through a marketing and sales automation platform. We've been able to see a great adaption of our agency clients to the EngageBay platform and being able to leverage their digital marketing efforts.