Great customer experience starts with best help desk software

Track, prioritize, and solve customer support tickets in minutes from a simple helpdesk software.

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helpdesk software
Answer as many tickets personalised ticket view service automation tools unlimited groups canned responses email sequences

Unlimited Tickets

Answer as many tickets as you want from one simple interface. No limitations on tickets whatsoever.

Ticket Views

Create a personalised ticket view to suit your needs. View only the data you want by filtering out the information you do not need.

Service Automations

Automate your routine customer service processes in minutes using our advanced service automation tools. Increase efficiency and productivity of your agents in simple steps. Save hours everyday automating your service processes.

Unlimited Groups

Organize your tickets better by combining them into groups. This helps you stay efficient and organized.

Canned Responses

Save hours everyday by creating ready-made responses for commonly asked questions. Use them with a simple click and handle more tickets in less time.

Stay organized with simple ticket view in Engagebay
simple ticket view Stay organized with simple ticket view

Stay organized with simple ticket view

Maintain and organize all your support tickets and issues in one place. Personalized views let agents see their queue based on ticket status, assignee, group, or other conditions.

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personalized support responses
personalized responses Fast, personalized responses

Fast, personalized responses

Create a repository of ready-made responses to commonly asked questions so your agents can provide answers in seconds. Agents can create and share their own responses too.

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Engagebay service automation
service automation Save time with service automation and routing

Save time with service automation and routing

Automate your customer service processes with ticket routing, escalation, and task creation. Use feedback responses to kick off automated customer marketing emails or internal notifications to your team.

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Engagebay support groups
support groups Create support groups for efficient ticket assignment

Create support groups for efficient ticket assignment

Ensure best world class customer support every time by segmenting customers and agents into groups and directing tickets to the corresponding support group.

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Marketing Expert from WebXpertos

I wanted to recommend EngageBay to all those small businesses out there that are looking to grow their businesses through a marketing and sales automation platform. We've been able to see a great adaption of our agency clients to the EngageBay platform and being able to leverage their digital marketing efforts.

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