Gain Deeper Customer Service Insights with a 360-Degree Customer View

EngageBay’s contacts list takes a holistic approach that allows you to see all meaningful information about a single person aggregated into one, easy to read, location.

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Holistic view of every contact at your fingertips

Gain a holistic view of your customers

Build comprehensive profiles for each of your contacts from multiple touch points such as contact information, communication history, social media profiles, personal interests, points of engagement, lead scores, and related tasks and notes. Have access to all of this information on a single view page. Get a 360-degree customer view on a single screen.

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Same data source for multiple teams

In today's cloud-centric environment, individual team member, irrespective of their particular department, can have access to view and update information on a contact’s page. So no matter who is assisting your customer today, s/he will have all of his historical data at their fingertips.

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Keep a track on how the customer engages

Each of your contacts has their own profile page, which includes relevant web, email, social, and other data. This can be leveraged to instrument engagement, inform follow-up activities, and determine if the moment is right to sell or to service. This data offers insights for better personalization and also helps drive the next best offers and actions for the contact.

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Data enrichment through social media

Automatically enrich customer profiles by adding contact's social media profiles. Our system pulls in the data from social channels and keeps it ready.

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Data consistency

Every contact interaction is tracked and updated in real time. And this single, unified source of information helps in data upkeep, producing cleaner, more accurate data to work with.

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Boost efficiency

With a single source of information, you’re able to capture more data and insight more quickly. This exponentially reduces the time-consuming overlap that occurs when separate teams, working in isolation, gather the same information about the same contact. Your team will be able to focus more on high value tasks and less on data entry.

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