360 degree view of customer information
When the customer data in your system is spread out all over the place, organizing it becomes all the more difficult. With the holistic, 360-degree view inside EngageBay CRM, all your customer emails, chats, campaigns, deals, social media posts, events, and surveys are aggregated into a unified, integrated timeline. This allows you a better and more comprehensive understanding of your customer's behavior, such as their purchasing habits, etc. With this information handy, you can design better marketing campaigns, and execute more informed business decisions.