Home » General » Top 10 Roles and Responsibilities of a Manager

Top 10 Roles and Responsibilities of a Manager

The role of a manager varies from industry to industry and from company to company, but some responsibilities are found in every managerial position.

There’s no denying it—the world of business and work has changed dramatically over the past decade or two. One of the biggest changes has been the role and position of managers, now seen as critical to success in both the workplace and life generally. 

But what exactly does it mean to be a manager, anyway? Does it all depend on what kind of company you work in? 

In this blog post, we will define the roles and responsibilities of a manager and show you how you can be the most effective at team management.


Defining a Modern-Day Manager

Source: Giphy

A manager is responsible for their teams’ productivity, morale, and well-being. They work with their team to set goals and priorities while providing feedback and coaching. Additionally, managers also oversee the budget and handle day-to-day operations.

Understanding manager roles and responsibilities is a great way to become an effective manager.

Managers must provide constructive criticism, give praise when due, and delegate responsibilities appropriately. They need to stay on top of daily tasks without micromanaging, keep track of schedules and deadlines, and communicate effectively.

Furthermore, managers should have a solid understanding of basic management skills, including scheduling meetings and handling employee performance reviews.

Here’s an 18-minute video explaining what it means to be a manager. Enjoy!


Top 10 Roles and Responsibilities of a Manager

A manager in today’s fast-paced knowledge-worker economy is expected to master the following roles and responsibilities:

  1. Defining the vision
  2. Making important decisions
  3. Determining the resources needed
  4. Hiring the best talent
  5. Resolving conflict in the workplace
  6. Building trust among colleagues
  7. Skillful delegation of tasks and responsibilities
  8. Representing the team’s interests and objectives
  9. Monitoring and managing the performance of team members
  10. Fostering a culture of innovation and continuous improvement
Manager responsibilities

1. Defining the vision 

So, what is a manager’s role? You, as the manager, are responsible for creating an overall plan for success. This includes defining the company’s mission and vision, setting goals and objectives, and devising ways to measure performance.

You’ll need to gather input from all stakeholders, including employees, customers, suppliers, board members, and other managers. Additionally, you’ll implement a strategic organizational structure to ensure everyone understands their role in achieving the company’s goals.


2. Making important decisions

The second most important of a manager’s duties is decision making which is based on the company’s best interests. If you have more than one option available, it is up to you to make the final decision that best aligns with the company’s values.

Sometimes, someone might make a good argument for another decision or even offer better alternatives, but ultimately, it is up to you to make this decision. A lot of people say this can lead to feeling pressured or stressed, but remember — you’re not doing this alone!

3. Determining the resources needed

As the project manager, you must ensure that any necessary resources are in place before planning moves forward, aka resource management. You need to think about things like supplies, equipment, staff hours, financial investment, and labor costs.

All of these things take money so it is up to you to find out how much funding your project needs. Plus, without knowing what budget is required for certain projects, you won’t know if anything can be expanded or if new items need to be introduced into your business model.

4. Hiring the best talent

The most important responsibility that a successful manager has is making hiring decisions. It’s up to them to find people with the right skills, values, and abilities that fit well within their company culture.

If a candidate doesn’t seem like they will be able to fill the job description successfully, it’s also on the manager’s shoulders to turn down the offer or keep looking.  

5. Resolving conflict in the workplace

If a conflict does arise among two or more employees, it’s usually the manager’s duty to step in and help resolve things. While it’s not always easy to hear about these disagreements, managers need to maintain an objective point of view and make unbiased judgments. 

6. Building trust among colleagues

Leadership is required for any company to be successful. A leader builds trust among colleagues, motivates them to work together, and establishes a vision. The manager’s leadership skills can have a profound effect on the success of the team.

A strong leader will encourage the group to develop a sense of pride and purpose in their work; this helps cultivate creativity and innovation.

Every day, managers must take responsibility for managing conflicts with coworkers, motivating people when they need it most, communicating with others who may not agree with them or their ideas, changing plans based on new information — the list goes on. 

7. Skillful delegation of tasks and responsibilities

Helping your team grow by giving them tasks and responsibilities that match their skills is an important job for a manager.

You make sure everyone is doing what they’re best at. When you give tasks to your team, you help them feel confident and feel like they’re in charge of what they’re doing.

But it’s important to give clear instructions and support to make sure things get done right and on time.

When you delegate well, you have more time to focus on bigger things and make your team work together better.

8. Representing the team’s interests and objectives

Being a manager means speaking up for your team in the company. You tell other managers and leaders what your team is trying to do and what they need.

By doing this, you make sure your team gets what it needs to do its job well. You also talk about how your team is doing and what it has achieved.

By speaking up for your team, you make them feel valued and build trust with everyone else.

9. Monitoring and managing the performance of team members

Keeping an eye on how well your team is doing is important to help them do better.

You set goals for your team and let them know how they’re doing in form of performance reviews. You also give them feedback to help them improve.

Sometimes, you may need to help them figure out how to do better or solve any problems that come up.

By watching over and helping your team, you make sure they’re doing their best and always getting better.

10. Fostering a culture of innovation and continuous improvement

As a manager, encouraging your team to come up with new ideas and ways to do things better is important for your company to do well.

You want your team to be creative and always looking for ways to improve. You encourage them to try new things and learn from their mistakes.

You also give them the support and resources they need to be more creative and come up with new ideas. By encouraging your team to be innovative, you help your company grow and succeed in a fast-changing world.

Read also: How to Ace a New Hire Announcement in Your Company

Top Skills of a Manager Fit for Leadership

The skills and qualities that make for good managers vary depending on the industry, company size, team size, etc. However, some attributes are common among good project managers.

They have strong interpersonal skills; they’re able to think strategically about multiple areas at once (e.g., marketing, operations), and they’re decisive when needed and can also adapt to changing circumstances. 

These skills include:

  1. Strategic thinking
  2. Sensitivity
  3. People development
  4. Effective communication
  5. Emotional intelligence

1. Strategic thinking

Strategic thinking is an essential skill that allows managers to make decisions quickly and accurately, especially during complex or uncertain times.

It requires an understanding of how various departments cooperate in concert with each other towards common goals and also provides foresight into potential problems before they occur. 

2. Sensitivity

Being able to understand and relate to people from different backgrounds will help you manage not only your employees but also clients, vendors, customers, and more. 

3. People development

Managers should see themselves not just as a boss but as someone who is invested in developing their staff.

Effective managers are skilled at communicating, motivating, delegating, and managing their time. They are also adept at conflict resolution, problem-solving, and decision-making.

These skills set successful managers apart from others in the workplace: motivation, delegation, communication skills, and time management.

However, it is not enough to have just these five skills; you need good people skills, too!

A successful manager is usually one who can understand the people around him. Skills like dealing with conflicts effectively, coming up with workable solutions for people’s problems, and making decisions without getting caught up in emotions or politics are all essential for becoming a great manager.

4. Effective communication

When things go wrong in an organization, it is usually due to communication breakdowns; these breakdowns can happen anywhere from between management and employees to communication between departments.

Good listening skills and maintaining open lines of communication among staff members allow managers to foresee potential problem areas early enough to prevent them. 

5. Emotional intelligence

Managers with high levels of emotional intelligence were rated by their subordinates as better overall leaders than their counterparts with low levels of EQ.

It is because they are perceived to be more effective communicators, better decision-makers and problem solvers, and more inspirational and charismatic. In addition, high EQ creates healthier workplaces with sky-rocketed productivity rates. 

A manager who doesn’t possess strong emotional intelligence may unintentionally alienate his team through criticism rather than encouragement, lack of support rather than guidance, and uncontrolled anger instead of consideration.

Read also: Definition and Importance of Project Milestones (+ Examples)

The Different Types of Managers

There are many different types of managers. They can be classified by their level of responsibility, the company they work for, the industry they operate in, etc. 

This blog post will focus on four main types of managers: executive or senior management, middle management, first-line management, and team leader.

We will define the role and responsibilities of an Executive/Senior Management and Middle Management so that you know what you’re getting into if you’re thinking about becoming a manager! 

  1. Executive manager
  2. Middle manager
  3. First-line manager
  4. Team leaders

1. Executive manager

An Executive/Senior Manager is typically responsible for supervising and directing others’ work, setting the strategy and policies of their department, leading projects, and resolving issues with other departments as needed. They are crucial in shaping the organization’s vision and ensuring it aligns with its overall goals. 

Some executive managerial roles include:

  • CEO (Chief Executive Officer): The CEO is the highest-ranking executive in a company. They are responsible for making major corporate decisions, managing the overall operations and resources, and acting as the primary point of contact between the board of directors and the workforce.
  • CFO (Chief Financial Officer): The CFO oversees financial matters, including planning, record-keeping, and ensuring the company remains financially stable and compliant with regulations.
  • COO (Chief Operating Officer): The COO manages daily operations and makes sure they are efficient and effective. They oversee teams, establish operational policies, and collaborate with other executives to achieve strategic objectives.

2. Middle manager 

A middle manager is responsible for overseeing tasks, planning schedules, meeting deadlines, ensuring people meet goals, dealing with conflict resolution among team members or from other teams, and managing finances.

Some middle managerial roles include:

  • General Manager: A general manager might run the entire business or a specific part of it. They ensure everything runs smoothly and meets goals.
  • Human Resource Manager: The Human Resource Manager is often tasked with recruiting employees, planning benefits packages and training programs, as well as firing employees when necessary.
  • Sales Manager: A sales manager leads a team that sells products or services, setting goals and helping the team reach them.
  • Business Manager: A business manager manages a specific area of the business, making sure it runs well and meets targets.
  • Operations Manager: An operations manager oversees day-to-day operations and makes sure products or services are made and delivered smoothly.

Note that managerial positions vary depending on company size. For example, in smaller companies, the General Manager can be an executive role, whereas in larger organizations, this role might be part of middle management.

3. First-line manager

The first-line manager is often the person to whom employees report directly. They have one or more direct reports or an entire team in their care and are accountable for performance against metrics.

A first-line manager has many responsibilities. These include recruiting new talent and coaching current staff members through complex tasks or times.

First-line managers can also lead strategic initiatives agreed upon by company leadership. They must handle different areas, such as people, finance, resources, and operations management. 

Some first-line managerial job titles include:

  • Assistant Manager: An assistant manager supports the manager in various tasks like overseeing daily operations, administrative tasks, and decision-making.
  • Supervisor: A supervisor directly oversees a team or department, and ensures tasks are completed efficiently and team members follow guidelines.
  • Area Coordinator: An area coordinator manages a specific area or region within a company. They coordinate activities and resources to meet the company’s goals.
  • Shift Manager: A shift manager oversees operations during a specific shift. They are responsible for managing staff, making sure the tasks are completed, and handling any issues that may arise.

4. Team leaders

Team leaders guide groups of employees to complete specific projects or programs. They ensure coordination with other teams on project timelines and strategies.

Team Leaders spend a lot of time strategizing and setting priorities while ensuring everyone is aligned with company goals and meets their deadlines.

They may not always hold an official management title but still perform managerial duties. For example, a senior graphic designer might lead a team of designers on a branding project.

Some team leader roles include:

    • Project Team Leader: A project team leader leads a team to complete specific projects, coordinate tasks, and achieve project goals.
    • Sales Team Leader: A sales team leader guides and motivates a sales team, sets targets, provides support, and drives sales performance.
    • Customer Service Team Leader: A customer service team leader manages a team focused on excellent customer service, handles inquiries, resolves issues, and maintains customer satisfaction.
    • Technical Support Team Leader: A technical support team leader leads a team that provides technical assistance and support to customers or internal users, troubleshoots problems, and ensures timely resolution of technical issues.

It is good to know that some managerial roles can overlap within the four categories. For example, a project manager job description often includes the responsibilities of a middle manager as well as a team leader. 

Generally speaking, any position could fall under ‘manager’ if it includes managerial duties such as directing and supervising others. However, it is always better for a manager to have certain certifications to display his expertise. 

What type of manager are you?

Types of managers

Read also: Top 8 Product Manager Certifications: Let’s Do This

Why are Managers Important?

Managers play a vital role in ensuring that their employees have all the resources they need to do their jobs. They also lead by example, encouraging their team members in pursuit of achieving goals while maintaining healthy work relationships.

Managers should remember that they are there to help other people meet their potential.

There is no “I” in management; there is only we. 

It is a manager’s responsibility to act in the best interests of all team members. For example, whenever a manager has to make a decision, he or she must reflect on how the decision will affect the entire company and also themselves!

Managers must also ensure that there is enough money for all expenses, including employee payrolls, every month.

Read also: Agile Meetings Uncovered: Are They Really Effective?

The Personality Characteristics of a Good Manager (Soft Skills)

Although there are no strict requirements for becoming a manager, there are several characteristics that make a good leader. 

Here are some personality characteristics of a good manager: 

Important soft skills for managers


The ability to understand what others may be feeling or experiencing without having had those feelings themselves. Good managers should know how their employees might feel when they have a terrible day at work, get into an argument with their spouse, etc.

A lack of empathy makes it difficult for a person to empathize with others in general and co-workers. Hence, this quality must exist for a person to be considered a good manager.


Self-aware managers are aware of their strengths, weaknesses, and how others perceive them. They know what they’re good at, what they’re not so great at, and how others see them. They also set high standards for themselves–and others–and use constructive feedback to improve their performance. 

Positive approach

Positive managers are optimistic about personal accomplishments and their ability to lead others. These leaders create an environment where people can thrive and achieve their goals.

Managers with this characteristic do more than just talk about their successes; they share advice on overcoming obstacles and staying motivated. 


Approachability is another characteristic of a good leader. Having an approachable manager contributes to a friendly work environment, where employees can express their concerns without fear of retaliation.

When communicating with employees, good managers make eye contact, listen attentively, use “I” statements (e.g., I understand that this situation isn’t easy), ask clarifying questions (e.g., Could you please give me some more details?), and take responsibility for mistakes. They show empathy for those who have less experience with stressful situations.

Read also: The 2024 Guide To Higher Education Marketing Strategies

Good Manager vs Great Manager

A good manager can make a huge difference to a company. A great one can change the world. What separates the two?

It’s not always clear cut, but some common themes are as follows:

  1. Good managers are reactive. Great managers are proactive. 
  2. Good managers keep their teams focused on goals. Great managers help their team set their own goals.
  3. Good managers have systems in place for success. Great managers create systems that push the boundaries of what is possible.
  4. A good manager is focused on rules and compliance. A great manager sets boundaries with empathy and kindness.
  5. A good manager will be hands-off; if something goes wrong, it is the employee’s fault. A great manager will step up when something goes wrong, acknowledging that it could have been avoided with better leadership.

A good manager is someone who has a deep understanding of the company they are leading. They understand how every detail impacts the company’s bottom line, how to think on their feet, and how to provide guidance where needed. 

A great manager is more than just a good manager; they have an innate ability to build a cohesive team from the ground up. A great leader understands that the best way to get the most out of people is by empowering them instead of trying to control them.

Read also: How To Build Your Own Project Roadmap Template

The Differences Between a Leader and a Manager

A manager is a person in charge of the day-to-day operations of an organization. The term leader often has more to do with being inspirational and guiding an organization to success. A leader also has more freedom to try new ideas and take risks.

However, a manager needs to know how to run a business on a day-to-day basis while keeping up with new developments in the industry.

Creative thinking

Leaders are often the public face of an organization, while managers have more administrative responsibilities. However, in many cases, managers will also serve in leadership by setting direction for their team or department.

For example, a CEO may oversee marketing strategy rather than execute it day-to-day. Leaders tend to push boundaries and think creatively about the future, whereas managers follow established processes and set priorities accordingly. These generalities help us understand why a company might need both leaders and managers to thrive.

Inspiring change

Leaders communicate and can inspire organizational change by way of personal example, while managers do so by facilitating change with others through expertise in problem-solving and decision-making.

With a leader, the company is constantly looking at new ways of doing things and coming up with innovative solutions; this gives them an edge over other companies. Managers take care of all the necessary steps to get there; this helps ensure that they’ll reach their goals and continue making progress.

Coaching and engagement

Leaders are concerned with team morale and engagement, but managers must also balance these factors with productivity and quality control.

For example, if there is an employee who always needs more direction from the manager, then it may be time to talk about how their current role might not be a good fit for them or where there might be an opportunity for growth within the company.

Leaders typically try coaching techniques first and only move up to termination after giving the employee ample chances to succeed in a new position.

If this same scenario were taking place under the guidance of a manager instead, it would most likely end with dismissal rather than coaching because managers deal primarily with tasks instead of human resources matters, including career development opportunities.

The example of Steve Jobs: Leader or manager?

Steve Jobs quote on Customer Needs

It is essential to understand that a leader and a manager can be the same. For example, Steve Jobs was both the CEO of Apple and one of its top executives, so he served as both leader and manager. Jobs had many responsibilities, including strategy, design, marketing, and product development, among others, which were led by his executive team.

He oversaw day-to-day operations because he was head of management, making him the manager. Additionally, he acted as an ambassador for Apple’s products through keynote speeches at various conferences, which allowed him to act as a leader for his organization.

Read aslo: 11 of the Greatest Business People of All Time

A Career in Management

Aspiring to make a career as a manager? Here’s what you should know.

You may also need certain technical skills so you can work with different types of people on specific tasks (such as engineers on engineering projects).

There are different levels of managers that correspond with varying degrees of responsibility.

Managers often have to lead meetings where they relay information to their staff members and solve problems together. They might be in charge of giving feedback to employees on their performance, helping figure out company goals, and coordinating work schedules with other departments.

For managers, understanding how others think is crucial to identifying potential challenges or opportunities early on before they become more serious problems.

You will also be required to keep accurate records of all activities so that reports can be generated for upper management. Managers who have a history of solving difficult problems or successfully leading teams are usually able to achieve great success. 

We are sure this collection of tips will help you achieve your goal of pursuing a career in this field!

Read also: How to Become a Sales Director: Skills, Qualifications, Salaries, and JD


A manager is a powerful position that can make or break an organization. Working as a manager is never easy.

However, it can be extremely rewarding. That being said, there are many things to consider before taking on the role. They must clearly understand a manager’s roles and responsibilities, along with how they will define success for themselves and the company.

EngageBay is a powerful yet affordable CRM and project management software. Sign up for free or book a demo with our experts.

Content updated for freshness and SEO by Swastik Sahu.

About The Author

1 thought on “Top 10 Roles and Responsibilities of a Manager”

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top