We have a new name in our growing library of integrations. As in-app telephony usage gains traction, we get more and more requests for integrations with popular telephony apps.
This time, EngageBay has integrated with the leading in-app calling platform CallHippo.
CallHippo’s cloud-based call management platform helps companies manage a wide array of services, including call traffic, interactive voice response (IVR), call center queues, and analytics, all from the same interface.
EngageBay customers can now click on “Integrations” in their account and enable CallHippo sync with just a few clicks.
EngageBay has built-in telephony so you can make calls and even record them, but we understand that many of our customers are already using CallHippo.
Of course, we don’t want our customers to have to choose between business apps. Now, you can make calls from your CallHippo account, and the setup takes only a couple of minutes.
CallHippo is an on-demand call center software. It enables startups and businesses to buy instant local support numbers from more than 50 countries.
CallHippo’s easy-to-use interface integrates with most CRMs and a total of 100+ business apps, making it simple for teams to make calls directly from the business solution of their choice.
What Can You Do with EngageBay — CallHippo Integration?
With CallHippo integration, you can now launch CallHippo dialers directly from EngageBay. You will also be able to set CallHippo as your default calling app in all of the dialer templates.
Forward Calls Easily
You can choose to have your calls forwarded to several phones, ensuring that you continue to be reachable even when you are on the go.
Get Call Analytics
Monitor the effectiveness of your phone support team. Track missed calls, call load per teammate, and individual coverage rates.
Play Music on Hold
CallHippo offers a variety of on-hold music to capture callers’ attention and improve their experience. You can also upload your own music tracks to play.
Time zone-based Calling
CallHippo’s feature Global Connect is an easy way for you to know exactly what time it is in different regions of the world, so you can call international clients in the hours convenient for them.
Switch Between Providers
With CallHippo’s Smart Switch, your sales reps can toggle between different phone companies to make sure they always have great connectivity.
EngageBay and CallHippo are both always adding more integrations to make work easier for you.
If you’d like to see what other software EngageBay integrates with, click here.
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