A sales Customer Relationship Management (CRM) tool plays a vital role in the success of any business organization. If you’re a business owner or an entrepreneur, we’re sure you’ve come across Pipedrive.
Pipedrive is an excellent CRM solution for sales management, but it doesn’t do the job for everybody.
Why?
For your business to grow and thrive, you need to consciously focus on the three key aspects: marketing, sales, and customer service. Pipedrive CRM offers only sales tools.
To save you some time, we’ve compiled this guide to show you the best alternatives to Pipedrive:
Happy hunting!
Pipedrive is a sales CRM tool that offers automation, lead generation and qualification, communications tracking, insights, and deal pipelines. According to Pipedrive, the platform “helps you sell 28% more.”
Pipedrive CRM offers a lot of tools, but since it’s a CRM tool built mostly for sales teams, it lacks the comprehensive functionalities that some other all-in-one CRM software come with. Let’s look at the key features:
Pipedrive’s CRM software allows you to qualify and score leads based on their journey through the sales pipeline and online behavior. You can set up custom workflows and targeted marketing campaigns to nurture and engage with new leads and retain existing ones.
You can also segment leads based on the acquisition channel and create personalized outreach campaigns.
With Pipedrive, you can track and view your communication history with your leads. It also notifies you when a lead has opened an email or SMS — this can help you score leads and send the right content at the right time.
In addition to that, Pipedrive automatically logs and updates all communication so that you can refer back when needed.
One of the biggest perks of Pipedrive CRM is its simple-to-use interface. The design is intuitive and easy to navigate, important for small businesses or sales teams.
Another advantage is that the platform is easily customizable. Teams can make changes as per their preferences and requirements.
Pipedrive offers several automation tools that can help you scale your sales processes. You can automate workflows, contacts, lead communications, and notifications to help you streamline your tasks.
Every CRM tool must be equipped with robust reporting capabilities. Pipedrive offers several custom dashboards and reports that can give you actionable insights into your sales performance and suggestions for improvements.
You can also create individual tasks or goals for your sales team members on a unified, common dashboard.
As with most CRM options, Pipedrive offers several integrations to enhance the platform’s capabilities. Users can integrate with Zapier, Slack, Google Meet, and 150+ tools to accelerate productivity.
Pipedrive offers four pricing plans, depending on your preferences and needs.
Billed from $15/month per user
Billed from $29/month per user
Billed from $59/month per user
Billed from $119/month per user
Read also: CRM Functionality — 12 CRM Features That Fuel Growth Hacking
No CRM software is perfect. As we mentioned before, Pipedrive is a sales-only CRM.
Let’s take a look at the pros and cons of Pipedrive CRM — these points show why you need a Pipedrive alternative:
Pipedrive’s excellent mobile app makes it easy for SMB owners and agents “stay on top of their CRM process” even on the go:
Lots of users also complained about the customer support (or the lack thereof):
If you’re ready to make the shift, we recommend six Pipedrive alternatives worth considering: EngageBay, HubSpot, BIGContacts, ActiveCampaign, GetResponse, and Insightly CRM.
Let’s look at the Pipedrive alternatives in more detail below.
EngageBay is an all-in-one digital marketing solution. It’s a feature-rich and versatile CRM software that offers plenty of tools for marketing, sales, and customer support teams.
Since it’s geared towards small businesses and startups, the platform is scalable and adaptable. In addition, EngageBay’s CRM is always free to use.
EngageBay offers four plans: Free, Basic, Growth, and Pro.
All users get an additional 10% discount for annual subscriptions, and a 20% discount on biennial subscriptions.
EngageBay’s users love our incredible and expert customer support, and our streamlined UI makes the platform pretty easy to use:
Read more: Pipedrive vs. HubSpot vs. EngageBay — Which CRM Is Smarter?
When it comes to CRM, HubSpot is the go-to software due to its pitch-perfect features. HubSpot divides its tools into the Marketing Hub, the Service Hub, and the Sales Hub.
Like EngageBay, HubSpot offers a free-forever CRM.
HubSpot CRM Suite offers four plans:
Read more: 8 Fantastic HubSpot Alternatives for Small Businesses
BIGContacts is a delightful and feature-packed CRM and email marketing solution designed to accelerate business growth. It offers contact, sales, and email management functionality to help you continually improve relationships with prospects and customers.
BIGContacts has four pricing plans based on the your contact and file storage capacity requirements:
Every plan offers email templates, calendar and workflow management, custom fields, tags, and more. The higher-priced versions offer advanced features such as automated follow-ups and social profile searches.
ActiveCampaign — another excellent alternative to Pipedrive — is an email marketing and marketing automation platform that gives small businesses tools and functionalities to drive growth.
It’s mostly a customer experience platform, so all features are geared towards customer service teams.
ActiveCampaign has four pricing plans:
If you have 1,000 contacts, this is what you would pay each month, billed yearly:
The cost increases depending on the number of contacts you have.
Every plan has basic marketing and email marketing automation features. The more expensive plans offer advanced features and customization options.
Read more: ActiveCampaign Alternatives — 5 Similar Tools You Should Use
GetResponse offers solutions for all inbound marketing needs. This includes email marketing, landing page creator, webinars, paid ads, and live chat.
GetResponse has four pricing plans depending on your list size. For 1,000 contacts:
The free-forever plan offers:
Some users found the platform difficult to use, especially during the initial stages:
Read more: 5 of the Best GetResponse Alternatives (Features, Pricing)
Insightly CRM is a unified customer relationship management software that aligns marketing, sales, and customer support teams on a common platform.
It is mainly targeted toward small business owners managing and executing marketing campaigns, building contact lists, and growing their audience base.
Insightly offers different marketing plans for each product: InsightlyCRM, Marketing, AppConnect, and Service. We’ll take a look at the CRM pricing structure below.
As you can see, there are no free plans, and the starting price is quite steep.
Read more: Insightly Alternatives — Better Tools to Consider
The automation platforms we mentioned above are the best alternatives to Pipedrive. That said, these software were shortlisted during our extensive research and warrant a quick mention:
Shopping around for a CRM is tricky because it’s all about finding the best fit for your company’s needs. Many factors won’t show up when you conduct initial research. Additional implementation costs and lack of training resources can be a significant hindrance.
All the Pipedrive alternatives we discussed above offer robust solutions.
Pipedrive is a good choice if you have a small sales team that deals with fewer leads. However, if you’re looking for a more comprehensive marketing automation platform that prioritizes customer engagement and support, you should try EngageBay.
EngageBay offers powerful features, including sales pipeline management, marketing automation, contact management, omnichannel marketing, a visual workflow automation builder, project management, mobile apps, knowledge bases — the list goes on.
We believe that the best way to know if you’re making the right choice is to take the software for a trial run. Unfortunately, Pipedrive doesn’t offer a free plan — though it does have a free trial period.
EngageBay, on the other hand, offers a free-forever plan with no expiry date and no credit card commitment.
Looking to make the switch? Reach out to us, and we’ll set you up an account and a demo.