Looking for the best Pipedrive alternatives? Whether you’re after more affordable pricing, advanced marketing automation, or a true all-in-one CRM with built-in support tools, there are plenty of strong contenders worth exploring.
In this guide, we compare the top Pipedrive competitors to help you choose a CRM that’s better suited to your sales, support, and scaling goals especially if you’re a growing small business.
Let’s begin with the basics.
A Customer Relationship Management (CRM) tool is essential for driving business growth, and Pipedrive often tops the list for sales-focused CRMs. However, it’s not the perfect fit for everyone.
While Pipedrive excels in sales management, its limited scope can leave gaps in key areas like marketing and customer service. For some businesses, factors like pricing and customization may also prompt a search for alternatives.
That’s why we’ve put together this guide to explore the best Pipedrive alternatives that can help your business grow on all fronts.
Here are some of the best CRMs for small business that are Pipedrive competitors
Summary
- EngageBay: Best for an all-in-one platform
- HubSpot: Best for large enterprises
- Salesforce: Best for organizations at the growth stage
- Zoho CRM: Best for balancing robust features with affordability
- Freshsales: Best for a cost-effective alternative
- Copper CRM: Best CRM for Gmail users
- Agile CRM: Best for basic marketing and sales needs
- Bitrix24: Best for unlimited user access
- Capsule CRM: Best for scalability
- Nutshell CRM: Best for businesses needing add-on marketing tools
- ActiveCampaign: Best for businesses focused on marketing automation
- GetResponse: Best for event-driven marketing and sales
- Insightly: Best for complete sales-driven CRM
- Monday.com: Best for industry-focused sales needs
- Salesflare: Best for selling B2B products
15 Top Pipedrive Alternatives That Can Do More
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Pipedrive alternative |
Starting price | Free trial | Free plan |
G2 rating |
| EngageBay | $14.99 per user paid monthly | 14 days | Yes | 4.6 |
| HubSpot | $20 per user paid monthly | 14 days | Yes | 4.4 |
| Salesforce | $25 per user paid monthly | 14 days | No | 4.4 |
| Zoho CRM | $14 per user paid monthly | 15 days | Yes | 4.1 |
| Freshsales | $9 per user paid monthly | 21 days | Yes | 4.1 |
| Copper CRM | $12 per user paid monthly | 14 days | No | 4.5 |
| Agile CRM | $8.99 per user paid monthly | NA | Yes | 4 |
| Bitrix24 | $61 paid monthly (unlimited users) | 15 days | Yes | 4.7 |
| Capsule CRM | $21 per user paid monthly | 14 days | Yes | 4.1 |
| Nutshell CRM | $19 per user paid monthly | 14 days | No | 4.3 |
| ActiveCampaign | $15 paid monthly (for 1,000 contacts) | 14 days | No | 4.5 |
| GetResponse | $19 paid monthly (for 1,000 contacts) | 30 days | Yes (w/o sales tools) | 4.5 |
| Insightly | $29 per user paid monthly | 14 days | No | 4.2 |
| Monday.com | $12 per user paid monthly | 14 days | No | 4.6 |
| Salesflare | $35 per user paid monthly | Up to 30 days | No | 4.8 |
Let’s look at the Pipedrive alternatives in detail now.
1. Pipedrive alternative: EngageBay
- Ratings (as per G2): 4.75
- Starting price: $14.99 per user paid monthly
- Free trial length: 14 days
- Best for: Small businesses looking for an all-in-one platform
Why you should pick this
EngageBay is a feature-rich and versatile all-in-one CRM software that offers plenty of tools for marketing automation, sales planning, and customer support. Some of these include email marketing, lead scoring, appointment scheduling, live chat software, and more.
Using EngageBay, you can create drip campaigns and use its advanced CRM features to seamlessly guide your leads down the sales funnel. Further, it can automatically dial numbers from a selected contact list, saving your agents time.
This all-in-one CRM platform is geared towards small businesses and startups, making it scalable and adaptable. Loved by thousands, EngageBay is among the top alternatives to Pipedrive.
A quick take on
Pricing: EngageBay’s all-in-one CRM platform includes a forever-free plan for up to 15 users. Paid plans start at $14.99 per user per month and go up to $119.99 per user per month, with the option to save an additional 8% by choosing annual billing. For businesses with focused needs, you can simply choose its Sales CRM (pricing starts at $12.99 per user per month). If you are looking for affordable CRM software, EngageBay has your back.
Customer support: EngageBay provides email and live chat support across all its plans, ensuring quick assistance when you need it. Free onboarding sessions, a dedicated account manager, and phone support are limited to paid plans.
Integration: EngageBay supports a wide range of third-party integrations, making it easy to connect your favorite tools. With one-click integration options like Zapier, Xero, PieSync, and Integrately, streamlining your workflows has never been simpler.
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2. Pipedrive alternative: HubSpot
- Ratings (as per G2): 4.4
- Starting price: $20 per user paid monthly
- Free trial length: 14 days
- Best for: Businesses with a large team
Why you should pick this
When it comes to CRM, HubSpot is the go-to software due to its pitch-perfect features. HubSpot divides its tools into the HubSpot Marketing Hub, the HubSpot Service Hub, and the HubSpot Sales Hub.
HubSpot is popular for its ability to let you customize every field of your reports or choose from the pre-built reports to begin with. However, its pipeline management could be improved compared to Pipedrive.
Moreover, HubSpot is an excellent choice if you want access to an extensive set of tools. But keep in mind that it can get expensive pretty quickly if you want to subscribe to its premium plan for advanced functionalities.
A quick take on
Pricing: HubSpot offers a forever free plan with limited features. Its paid plan starts at $20 per user per month and can go up to $150 per user per month. It also allows you to create a custom bundle if you want a mix of marketing, sales, and service features.
Customer support: HubSpot offers tiered customer support based on your Sales Hub plan, ranging from email support for Starter users to both email and phone support for Professional and Enterprise plans. All users can access multilingual resources, the HubSpot community, and a comprehensive knowledge base for additional guidance.
Integration: HubSpot offers over 100 integrations with popular third-party tools like Stripe, Facebook Messenger, and website platforms. The available integrations vary based on your plan, ensuring compatibility with your business needs.
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Read more: An In-Depth Look At HubSpot vs Pipedrive
3. Pipedrive alternative: Salesforce
- Ratings (as per G2): 4.4
- Starting price: $25 per user paid monthly
- Free trial length: 14 days
- Best for: Organizations that are rapidly expanding
Why you should pick this
While Pipedrive offers many features that make it a solid solution for sales teams, it lacks scalability. Salesforce, on the other hand, excels in this area — and for many other reasons, it’s earned its place on this list.
Salesforce boasts an extensive range of features, including its CRM with 360-degree customer insights, marketing and sales services, eCommerce solutions, a platform tailored for small businesses, customer success tools, and Tableau — Salesforce’s powerful analytics platform.
A quick take on
Pricing: Salesforce offers comprehensive CRM solutions with plans starting at $25 per user per month for the Starter Suite and $100 for the Pro Suite, combining marketing, sales, service, and commerce tools. For advanced sales needs, the Enterprise plan is available at $165 per user per month.
Customer support: Salesforce offers three levels of Success Plans, all of which include access to knowledge articles, documentation, and a global community. For 24/7 support, health checks, and personalized recommendations, businesses can upgrade to a Premier plan at 30% of the net license fee.
Integration: Salesforce seamlessly integrates with many applications and systems, and for custom needs, options like MuleSoft, integration partners, or AppExchange apps ensure comprehensive connectivity.
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4. Pipedrive alternative: Zoho CRM
- Ratings (as per G2): 4.1
- Starting price: $14 per user paid monthly
- Free trial length: 15 days
- Best for: Balancing robust features with affordability
Why you should pick this
Zoho CRM is a scalable solution, much like Salesforce. Designed for small businesses to larger ones and everything in between, Zoho CRM features sales solutions like SalesIQ, CRM, bookings, forms, and its pipeline management solution, Bigin.
Zoho’s suite of marketing tools includes marketing campaign assistance, forms, surveying, social media management, webinar tools, and a website conversion personalization and optimization platform.
A quick take on
Pricing: Zoho CRM offers a free plan for up to three users that includes all essential features. Its paid plans — Standard, Professional, Enterprise, and Ultimate — starts at $14 per user per month and goes up to $52 per user per month. Opting for annual billing can save you up to 34%, making it a cost-effective choice for long-term use.
Customer support: Zoho CRM provides Classic support for all paid editions, ensuring reliable assistance. For enhanced service, you can opt for paid support plans that offer faster response times, 24/7 support, dedicated onboarding, and more.
Integration: Zoho CRM offers seamless integration with a wide range of third-party applications. Besides, its effortless integration with Zoho’s extensive suite of business software ensures smooth workflows and enhanced productivity.
Also, with Zapier integration, Zoho CRM works more flexibly than Pipedrive.
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5. Pipedrive alternative: Freshsales
- Ratings (as per G2): 4.1
- Starting price: $9 per user paid monthly
- Free trial length: 21 days
- Best for: Businesses looking for a cost-effective alternative
Why you should pick this
Freshsales is a unified messaging platform that simplifies customer communication at every stage of the sales funnel. Powered by AI, it enables smart sales campaigns to generate leads and drive them through the pipeline effectively.
It’s a cost-effective Pipeline alternative that seamlessly combines marketing and sales automation in one platform.
A quick take on
Pricing: Freshsales CRM offers three paid plans — Growth, Pro, and Enterprise — starting at $9 per user per month and going up to $59 per user per month. It also offers a free plan for up to three users to help you get started.
Customer support: Freshsales offers 24×5 email and phone support across all plans. Additionally, it provides a comprehensive knowledge base for self-troubleshooting and an active community for peer assistance.
Integration: Freshsales offers over 1,000 pre-built integrations with popular tools like Slack, LinkedIn Sales Navigator, and survey platforms, all available in its marketplace. For unique business needs, it also supports custom-built integrations tailored to your workflows.
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6. Pipedrive alternative: Copper CRM
- Ratings (as per G2): 4.5
- Starting price: $12 per user paid monthly
- Free trial length: 14 days
- Best for: Great CRM for Gmail users
Why you should pick this
Among the top Pipedrive alternatives, Copper CRM stands out with its comprehensive solutions for tracking deals, organizing contacts, and generating detailed reports. Its seamless integration with Google Workspace enhances efficiency while built-in email and marketing tools streamline communication.
Copper CRM also offers customizable sales and project pipelines — though this feature is only available on higher-tier plans. Over 30,000 companies, including Campfire Labs and Masterclass, trust Copper CRM for its sales management needs.
A quick take on
Pricing: Copper CRM offers four paid plans — Starter, Basic, Professional, and Business — starting at $12 per user per month and going up to $134 per user per month. Opting for its annual subscription will save you up to 26%, depending on the plan you choose.
Customer support: Copper CRM offers customer support through live chat, a detailed help center, how-to webinars, and the Copper Community. Personal onboarding and premium support are exclusive to Professional and Business plan subscribers.
Integration: Copper CRM offers seamless Google Workspace integration, including calendar sync, Chrome extension, Drive integration, and contact sync. Additionally, its Zapier partnership enables connections to 5,000+ apps for streamlined workflow automation.
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7. Pipedrive alternative: Agile CRM
- Ratings (as per G2): 4
- Starting price: $8.99 per user paid monthly
- Free trial length: NA
- Best for: Businesses with basic marketing and sales needs
Why you should pick this
Agile CRM stands out as a smart alternative to Pipedrive with its robust customer service, sales enablement, and marketing automation solutions. Its comprehensive suite of productivity tools ensures your team operates more efficiently.
The real highlight? Agile’s sales automation software features detailed analytics, instant alerts, lead scoring, deal tracking, and intuitive contact views — all designed to streamline your sales process and drive results.
A quick take on
Pricing: Agile CRM offers a forever free plan for up to 10 users with features like custom data fields, unlimited deals, and more. It has three paid plans — Starter, Regular, and Enterprise — starting at $8.99 per user per month up through a custom quote. Opting for its annual subscription will save you up to 34%, depending on the plan you choose.
Customer support: Agile CRM provides email support (available 24/5) available with all its plans and phone support (9:00 AM to 5:00 PM EST, Mon-Fri) limited to paid plans. Additionally, it offers weekly training workshops to help users maximize the platform’s potential.
Integration: Agile CRM offers extensive integration options with third-party apps, including seamless 2-way email integration. With their new plan, you can access 38+ apps for just $14.99 per user, enhancing your productivity toolkit.
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8. Pipedrive alternative: Bitrix24
- Ratings (as per G2): 4.7
- Starting price: $61 paid monthly
- Free trial length: 15 days
- Best for: Businesses that require unlimited user access
Why you should pick this
Bitrix24 is more than just a Pipedrive alternative — it’s a complete business software suite. With features like HR tools, automation, CRM, and collaboration options such as videoconferencing, live newsfeeds, and employee polls, it’s perfect for businesses seeking an all-in-one solution.
Its CRM capabilities include team management, lead tracking, client communication, and omnichannel marketing. Plus, its mobile-friendly design ensures you can access customer data on the go, whether you’re traveling for work or on vacation.
A quick take on
Pricing: Bitrix24 offers a forever free plan for unlimited users. It has three paid plans — Basic, Standard, Professional, and Enterprise — starting at $61 and going up to $499. All its plans allow unlimited users, and you can save up to 20% with its annual subscription option.
Customer support: Bitrix24 provides comprehensive online training resources, including FAQs, webinars, and how-to videos, accessible with all plans. However, live chat with technical support is available only on premium paid plans.
Integration: Bitrix24 provides a wide range of integrations, tailored to your plan. From productivity tools to marketing apps, the options expand with higher-tier subscriptions.
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Read also: Bitrix24 Alternatives For Customer Engagement and Sales
9. Pipedrive alternative: Capsule CRM
- Ratings (as per G2): 4.1
- Starting price: $21 per user paid monthly
- Free trial length: 14 days
- Best for: Businesses that needs scalability
Why you should pick this
Capsule CRM is a standout alternative to Pipedrive, offering simplified CRM technology that empowers businesses of all sizes to easily manage customer relationships and accelerate growth.
With tools like task management, calendar scheduling, sales analytics, email marketing, sales pipeline management tools, and contact management, Capsule CRM provides a comprehensive solution for streamlined business operations.
A quick take on
Pricing: Capsule CRM offers a free plan for up to two users and 250 contacts. Its four paid plans cater to businesses at various growth stages across industries, starting at $21 per user per month and going up to $75 per user per month. Opting for annual billing can save you up to 14%.
Customer support: Capsule CRM offers a robust support center with insightful articles to guide users. For personalized assistance like custom training and a dedicated customer success manager, the Ultimate plan is required.
Integration: Capsule CRM offers seamless integration with over 60 tools, including popular apps like Mailchimp, Xero, QuickBooks, Gmail, and Office 365. For added flexibility, it connects with Zapier to unlock even more functionality.
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10. Pipedrive alternative: Nutshell CRM
- Ratings (as per G2): 4.3
- Starting price: $19 per user paid monthly
- Free trial length: 14 days
- Best for: Businesses needing add-on marketing tools
Why you should pick this
Nutshell CRM is an affordable yet powerful alternative to Pipedrive, offering a robust suite of sales management tools like pipeline management, contact tracking, activity monitoring, and email reporting.
If you want to expand your toolkit, Nutshell CRM allows you to add marketing features like SMS campaigns, landing page builders, and web forms at an additional cost — making it a flexible solution for growing companies.
A quick take on
Pricing: Nutshell CRM offers five paid plans, starting at $19 per user per month and scaling up to $79 per user per month. Optional add-ons like Nutshell IQ and landing pages are available at $37 per company per month to tailor the platform to your needs.
Customer support: You can access email, live chat, and data import support on all plans, alongside self-onboarding guides and a comprehensive help center. Higher-tier plans unlock premium features such as a dedicated success strategist, API support, and scheduled phone support.
Integration: You can unify Nutshell CRM with 1000+ software solutions like RingCentral, Google Workspace, Slack, Office 365, Constant Contact, and Unbounce for added functionalities.
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11. Pipedrive alternative: ActiveCampaign
- Ratings (as per G2): 4.5
- Starting price: $15 paid monthly (for 1,000 contacts)
- Free trial length: 14 days
- Best for: Businesses with a main focus on marketing automation
Why you should pick this
ActiveCampaign is a robust email marketing and marketing automation platform tailored for small businesses aiming to scale. With the option to add sales CRM functionalities, it becomes a versatile tool for managing customer relationships and driving growth.
Its sales CRM includes essential features like pipeline management, deal tracking, lead scoring, and in-depth reporting — making it especially suited for customer service and sales teams focused on improving customer experiences.
A quick take on
Pricing: ActiveCampaign starts at $15 per month for up to 1,000 contacts, focusing on email marketing and automation. Adding sales CRM features requires the Plus plan, starting at $49 per month, with the CRM add-on available for $95 per month.
Customer support: ActiveCampaign provides free customer support across all plans, including active training, free onboarding, chat and ticket support, and access to a comprehensive knowledge base.
Integration: ActiveCampaign offers over 900 integrations, connecting seamlessly with popular apps like Slack, Shopify, Postmark, and Airteach. These integrations streamline workflows and enhance your business operations.
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Read also: Find Your Perfect CRM Match: HubSpot vs ActiveCampaign
12. Pipedrive alternative: GetResponse
- Ratings (as per G2): 4.5
- Starting price: $19 paid monthly (for 1,000 contacts)
- Free trial length: 30 days
- Best for: Business focused on event-driven marketing
Why you should pick this
GetResponse is a comprehensive inbound marketing solution that includes email marketing, a landing page creator, webinars, paid ads, and live chat — all in one platform.
Like EngageBay, GetResponse offers a free-forever plan for new businesses, complete with advanced list segmentation, autoresponders, and custom workflows. Additionally, you can host unlimited webinars and target specific segments of your contact list with personalized invites, making it a standout choice for email and event-driven marketing.
A quick take on
Pricing: GetResponse offers a free-forever plan for new businesses but doesn’t include sales management tools. Access to features like the conversion funnel requires a paid plan, starting at $19 per month and going up to $1,099 per month. You can save 18% with an annual subscription or 30% with a 24-month plan and also get a free custom domain for one year.
Customer support: GetResponse offers email and 24/7 live chat support with all its paid plans, ensuring help is always within reach. For phone support and dedicated onboarding assistance, you’ll need the GetResponse Max plan.
Integration: GetResponse offers 170+ integrations and API endpoints across all its paid plans, though these are unavailable in the free plan. However, eCommerce tools like payment gateway integration are limited to higher-tier plans beyond the Email Marketing plan.
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13. Pipedrive alternative: Insightly
- Ratings (as per G2): 4.2
- Starting price: $29 per user paid monthly
- Free trial length: 14 days
- Best for: Businesses focused on sales-driven CRM
Why you should pick this
Insightly CRM is a unified platform that connects marketing, sales, and customer support teams, fostering better collaboration and efficiency. You can opt for their dedicated sales CRM to manage leads, automate workflows, and maintain seamless contact management.
Its analytics provide valuable insights into your business performance, helping you identify what drives growth and areas that need improvement. Trusted by brands like POP, Better, and Momentum, Insightly is a reliable Pipeline alternative to consider.
A quick take on
Pricing: Insightly CRM offers three paid plans — Plus, Professional, and Enterprise — ranging from $29 to $99 per user per month. All plans include access to the mobile app, ensuring you can work from anywhere.
Customer support: Insightly offers basic support with all plans, including 24-hour email response and weekday phone support (9 AM–4 PM PT). Premium support, available for 20% of your plan cost, includes advanced features like API, integration, and developer assistance.
Integration: Insightly CRM offers seamless integration with popular apps like DocuSign, NetSuite, and Drift. Additionally, its powerful AppConnect workflow builder enables you to create custom integrations without the need for complex coding.
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14. Pipedrive alternative: Monday.com
- Ratings (as per G2): 4.6
- Starting price: $12 per user paid monthly
- Free trial length: 14 days
- Best for: Businesses with industry-focused sales need
Why you should pick this
Monday.com CRM is a comprehensive sales platform tailored to businesses across various industries, including real estate, financial services, consumer goods, and healthcare.
It allows full customization of your sales pipeline — edit deal stages, add unlimited columns, and manage multiple pipelines simultaneously. With everything from pre-sales to post-sales management in one place, Monday CRM offers a complete solution for your sales needs.
A quick take on
Pricing: Monday.com CRM offers flexible pricing based on your team size and plan choice. The Basic plan starts at $12 per user per month for a minimum of 3 users, with custom pricing available for larger teams. If you have 40+ users, you can request a quote directly from their sales team. All plans include access to their mobile apps.
Customer support: Monday.com CRM offers robust customer support with a self-serve knowledge base, 24/7 assistance, and daily live webinars on all paid plans. A dedicated customer success manager and a 99.9% uptime SLA are included for Enterprise users,
Integration: Monday.com CRM offers seamless integrations with popular tools like DocuSign, Aircall, PandaDoc, and Mailchimp. It also features two-way email integration, enabling smooth communication directly from the CRM to manage emails without leaving the platform.
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Read more: Pipedrive vs Monday: Which Is Better? A Side-By-Side Review
15. Pipedrive alternative: Salesflare
- Ratings (as per G2): 4.8
- Starting price: $35 per user paid monthly
- Free trial length: Up to 30 days
- Best for: Businesses selling B2B products
Why you should pick this
Salesflare is a CRM built to enhance your sales team’s productivity. It streamlines your workflow by creating individual customer folders that automatically organize shared documents, emails, and interactions.
It also connects to your calendar and mobile phone to log meetings and calls automatically. What makes Salesflare stand out as a Pipedrive alternative is its ability to find business email addresses for your prospects, saving your team valuable time.
A quick take on
Pricing: Salesflare offers three paid plans — Growth, Pro, and Enterprise. Pricing starts at $29 per user per month when billed annually (or $35 if billed monthly) and goes up to $99 per user per month with annual billing.
Customer support: Salesflare offers top-notch support through chat and email, free one-on-one demos, and training for your team. You’ll also have access to an extensive knowledge base, tutorial videos, and bi-weekly training webinars to help you get the most out of the platform.
Integration: Integrations: Salesflare supports an extensive range of integrations across 26+ categories, seamlessly connecting with tools like StoryChief, Better Proposals, and Emailable.
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Read more: Pipedrive Pricing, Features, and Affordable All-in-One Alternatives
Here’s a quick comparison of all the Pipedrive alternatives mentioned above:
A Few More Pipedrive Alternatives to Consider
- Zendesk Sell: A sales-focused CRM that integrates seamlessly with the Zendesk Suite IS designed to improve pipeline visibility and streamline workflows. It offers robust features like email tracking, call logging, and sales forecasting, making it ideal for growing sales teams.
- Workbook: A comprehensive business management tool combining CRM, project management, and finance in one platform. It’s perfect for agencies and service-based businesses needing an all-in-one solution to track projects, clients, and budgets.
- Pipeliner: A visual CRM that simplifies sales management with intuitive drag-and-drop pipelines, advanced analytics, and offline access. It’s tailored for sales teams seeking an easy-to-use platform with powerful data visualization.
Read more: 10 Easy To Use CRM Tools (Features, User Reviews, Pricing)
What To Look For in a Pipedrive Alternative
When searching for a Pipedrive alternative, it’s essential to identify the features and capabilities that align with your business goals. Here are some key factors to consider:
Comprehensive functionality
Start by identifying the features your business truly needs. Are you focused on lead management, sales conversion, or both? Is dedicated customer support a priority? Clarifying these requirements will make it easier to compare Pipedrive with its alternatives and narrow down the best options for your needs.
Cost
Evaluate the pricing structure to ensure it fits your budget without compromising on essential features. Some CRMs charge based on the number of users, while others offer customizable bundle pricing. Be cautious of hidden costs for add-ons or additional users, which can impact your total investment.
Ease of use and integration
A CRM should simplify your workflow, not complicate it. Choose platforms with an intuitive interface and user-friendly navigation. Many CRMs offer free trials or free plans — take advantage of these to test the platform before committing to a paid version.
Additionally, ensure the Pipedrive alternative integrates seamlessly with your existing tools, such as email marketing platforms, calendars, or project management software. This will help maintain efficiency across your systems.
Read also: A Close Look at the Top 8 CRM Tools for Sales Reps
Is Pipedrive the Best Sales CRM for Your Business?
Pipedrive is a powerful sales CRM designed to help manage automation, lead generation, communication tracking, and deal pipelines. It’s a solid choice for small sales teams handling a manageable volume of leads. While it doesn’t offer a free plan, you can test its features with a 14-day free trial.
However, it’s worth noting that Pipedrive is primarily tailored for sales teams and lacks the comprehensive functionality of some all-in-one CRMs that integrate marketing and customer service.
Pipedrive offers five pricing plans — Essential, Advanced, Professional, Power, and Enterprise — starting at $14 per user per month and scaling up to $99 per user per month when billed monthly.
Pipedrive — pros & cons
No CRM software is perfect. As we mentioned before, Pipedrive is a sales-only CRM.
Let’s take a look at the pros and cons of Pipedrive CRM — these points show why you need a Pipedrive alternative:
Pros
- Intuitive interface, simple-to-use design
- Accessible pricing plans for medium-sized businesses
- Includes many sales management features
- Custom reporting and dashboards
- Pipedrive’s excellent mobile app makes it easy for SMB owners and agents to “stay on top of their CRM process” even on the go:
Cons
- Is not an all-in-one CRM solution
- Limited marketing functionalities
- Does not offer high-level integrations
- Limited scalability
- No helpdesk and ticketing system
- Expensive add-ons for lead generation, live chat, and web analytics
- Lots of users also complained about the customer support (or the lack thereof):
Wrap Up
Shopping around for a CRM is tricky because it’s all about finding the best fit for your company’s needs. Many factors won’t show up when you conduct initial research. Additional implementation costs and lack of training resources can be significant hindrances.
All the Pipedrive alternatives we discussed above offer robust solutions. They can do anything that Pipedrive does, and sometimes more.
Ready to explore a better CRM? Start a free trial of EngageBay or test multiple tools to find your best Pipedrive alternative.
If you’re looking for a more comprehensive marketing automation platform that prioritizes customer engagement and support, you should try EngageBay.
EngageBay also offers a free-forever plan with no expiry date and no credit card commitment.
Looking to make the switch? Reach out to us, and we’ll set you up an account and a demo.
Frequently Asked Questions (FAQs)
#1. Why should I consider switching from Pipedrive to another CRM?
If you’re looking for more than just sales pipeline management, such as marketing automation, live chat, comprehensive customer support tools, or advanced customization, the limitations of a sales-focused CRM like Pipedrive may hold you back
#2. What are the top Pipedrive alternatives worth exploring?
Excellent alternatives include tools that blend sales, marketing, and service capabilities, especially those offering built‑in email marketing, landing pages, ticketing, and lead scoring to create seamless customer journeys. Some excellent options worth exploring include EngageBay, HubSpot CRM, Salesforce, and Zoho CRM.
#3. Which CRM is best for small businesses looking for affordability and flexibility?
Small businesses thrive with solutions that offer forever-free plans, affordable per-user pricing, easy setup, and scalability, making platforms with entry-level marketing, chat, and CRM tools especially appealing
#4. How do CRM integrations benefit my business?
By connecting your CRM to email platforms, calendars, support ticketing, and other essential tools, integrations streamline workflows, eliminate manual data entry, and ensure customer information is always up to date, thereby boosting team efficiency.
#5. What key features should a CRM have to truly surpass Pipedrive?
To go beyond standard sales pipelines, consider features like drip‑campaign automation, live chat and helpdesk support, appointment scheduling, built‑in lead scoring, and flexible pricing plans that grow with your business.
