Meme creators are the new-age therapists. In the ever-evolving digital age, memes work as a perfect stress buster to fight off the hectic and rough days.
And when nothing goes your way, I’m sure these memes would work. Humor makes everything more bearable. As a customer success manager, you are always on the hunt for achieving customer success.
However, sometimes things don’t go the right way. That’s why we have created and compiled some amazing customer success memes to lighten your mood.
If you are having a hard time at work, take a break and check out these customer success memes. Our purpose is to make you smile as you fight the blues.
Table of Contents
Customer Success Memes That’ll Have You in Stitches
Disclaimer: Read at your own risk. We are not responsible for any situation that may arise if you get the ‘laughing syndrome’, as these memes are really funny.
Consult your physician if it goes overboard 😉
1. When the CSM finds a new customer
Ensuring long-standing clients feel valued and heard can make the difference between fleeting transactions and lasting partnerships. Retained customers often lead to higher lifetime values, organic referrals, and constructive feedback loops.
Solution: While chasing the thrill of the new, prioritize consistency, trust, and a deep understanding of their current clientele.
2. When the system’s not working
Downtimes are inevitable in the tech sphere.
Rather than panicking, a proactive approach involves having backup plans and robust communication channels. Keeping clients informed, setting realistic expectations, and showing empathy are crucial during these moments.
It’s all about staying composed, being solution-oriented, and always putting the customer first.
3. What’s more essential, NPS or NRR?
Net Revenue Retention (NRR) and Net Promoter Score (NPS), both have their value. NRR focuses on the financial health and growth of existing customers. NPS is about gauging customer loyalty and satisfaction.
Advocates for NRR argue that it’s a concrete measure of success and growth, while NPS supporters believe that customer sentiment is the ultimate predictor of long-term success.
In the end, it’s essential to find a balance and understand that both metrics provide invaluable insights into different aspects of customer relationships.
4. Churn or burn?
As a CSM, there are moments when accounts leave, even after expressing their admiration for your dedication. It’s essential to remember that churn can be due to myriad reasons beyond your control.
Take it in stride.
Use it as a growth opportunity: gather feedback, refine your strategies, and always strive for excellence.
5. The dog doesn’t bite, but …
Hearing a customer request a different CSM can feel like a sharp sting, especially when you’ve invested time and effort. It’s not always a reflection of your capabilities. The dynamics of customer relationships can be complex.
Resilience is key.
Seek feedback. → Aim to understand the root of such requests. → Use them as opportunities to grow. → Improve.
6. Just when it can’t get any worse …
That heart-stopping moment after hitting “send” can be quite something. Don’t panic. Send corrections if you feel the need. Additionally, you can go to your mail settings and expand the “Undo” time limit to max – this might save you next time.
No matter how tech-savvy we get, there’s always room for those little human errors.
7. What’s next after closing the deal?
When employees voice concerns, such as the necessity of a new feature, swift acknowledgment and action can prevent customer churn. This retains loyal customers, and establishes a workplace where innovation and feedback drive continuous improvement.
Active listening and prompt action can indeed set businesses on a trajectory of sustainable success.
8. What’s next after closing the deal?
This popular meme perfectly defines what most companies would do. Once the sales team has closed the deal, they think there is nothing beyond that. Hold on, there’s more to acquiring a new customer and gathering new leads. That’s customer retention.
For this, the baton passes to the customer success manager now. The customer success team will now take up the responsibility of retaining customers.
From onboarding to customer renewal, monitoring customer health scores, to getting insights from the product teams, the customer success team and manager are solely responsible for building customer loyalty.
9. The one with the red and blue pill
Who can forget this funny red-and-blue pill meme? As a CSM, it’s hard to choose whether to retain a customer with the onboarding material and feature updates or whether to upsell to them.
However, this is merely a misconception among the CSMs. Without retaining the customers, there is no upsell. If you want more upsells or renewals, focus on customer success.
The focus should be on educating the customers and providing them with real value. After getting the desired feedback, the CSM should know if this is the right time to upsell.
10. When CSMs become peacemakers
Every customer success manager can relate to it: The time when CSMs have to become peacemakers rather than improving customer success.
Sales account executives are often blamed for lying to their customers. They would lie to customers about the pricing plans, refund policies, and even the hidden charges.
So, what’s next? It’s the customer success team who has to deal with frustrated and furious customers. After all, the responsibility of CSM involves both advocating for the company as well as being the voice of the customers.
How will you retain a customer who has been lied to?
11. The stairway to upselling
If you are doing this as a CSM, you are probably doing it the wrong way.
The customer success team has vast roles and responsibilities. From identifying the company goals to setting up the success, onboarding the new customers to following up on the renewals, there is a lot that CSM has to do before upselling.
The customer success team should be trained to upsell the products without pretending to upsell.
To upsell the product, CSMs should set up goals, set up a success plan, troubleshoot issues, and track the KPIs to measure customer success.
12. The betrayal …
Not just the CSMs, even the sales team and account teams have the same reaction when a customer requests switching from Annual to Monthly renewal.
If the existing customer chooses to renew the monthly subscription instead of the annual subscription, the customer success team might need to work harder to retain its customer.
Trust me… this is harder than offering the upsells. Though monthly renewals are a bit more pricey than annual renewals, switching to them might not be a good indication for your company 🥲
13. Every customer success manager’s nightmare
That anxious moment when the renewal is coming up, and the customer hasn’t responded to your previous emails and follow-ups. As a CSM, you should weigh the needs of existing customers equal to or more than the new customers. After all, it costs five times as much to acquire new customers as it does to keep the existing ones.
Email follow-ups aren’t enough to boost customer renewal rates. By adopting relevant content marketing, social media marketing, and email marketing strategies, CS teams can boost the renewal rates and, hence, their chance of success.
14. Should I talk to CS or CS?
Every customer support and customer service team can relate to it. Let’s say you have acquired a new customer, and you tell them you are from the customer success team.
Their response could be: “Isn’t it the same as the customer support team?”
While the customer support team helps out in case of problems, the customer success team helps customers identify their goals and reach them. So the next time someone asks the difference, you know what to answer.
15. Success that counts
We all are this person as we go through different stages of relationship building. LinkedIn is one of the best platforms for finding your prospects. This makes more sense in a B2B business.
Be it the sales team or the customer success team, you have the responsibility of finding the people that will benefit your business. To get success on Linkedin, it is important to personalize your invite.
Instead of talking about your brand, make sure to talk about them or ask a question that draws their attention.
Go ahead and book a meeting with your prospects, and the stage is all yours.
16. That winning moment when…
It counts as a big win and calls for celebrations when the customer finally agrees to purchase your product or service. It takes a sheer amount of time and effort to acquire a customer.
Even if it is an inbound strategy, you need to put extra effort into getting high-paying clients.
And the moment comes when they finally purchase the plan. You feel nothing less than sending them virtual hugs.
17. The real customer success
Now, that’s called real customer success.
The higher churn rate always hurts. And when you have a high-ticket client who is about to churn, it’s time to fasten your belt and come up with a plan B.
The customer success team is largely responsible for reducing the churn rates. There’s a lot that you can do to reduce customer churn rates:
- Be proactive with communication.
- Create a roadmap that stands out differently from others.
- Offer them better and personalized deals.
- Provide them with stellar customer service.
And when you have managed to retain that customer, it’s time for your commission 🤩
👉 Strengthen your customer relationships with our top management strategies – explore our comprehensive guide now!
18. Every time there’s a new VP
Transitions in leadership can sometimes shake things up. A CSM may have everything in place for a renewal, but a change in approach or strategy from new leadership can disrupt the flow. It’s vital to ensure smooth communication during such shifts to maintain the integrity of the process and keep customer trust intact.
After all, continuity in service and trust is the bedrock of renewals.
19. Every time there’s a new VP
Building trust with a new account is delicate. While the revenue team is keen on upselling, a CSM focuses on nurturing the relationship. It’s crucial to remember that trust, once established, can lead to organic growth and upsell opportunities.
Genuine customer care should come first – revenue will follow.
20. Thank God for that one easy customer!
Openness to opportunities, even the seemingly minor ones, can make all the difference in customer relationships and business growth.
Upselling can often feel like a monumental task, demanding strategic pitches and product know-how. However, sometimes, the most impactful sales moments stem from simple, genuine interactions.
- Be present
- Listening actively
- Address immediate needs
21. Heart rate >160 bpm
For many professionals, especially those in customer support or success roles, an email marked “URGENT” can definitely cause a mini heart attack.
It’s all about priorities, and those urgent emails can suddenly rearrange an entire day. But it also goes to show the dedication and commitment to address customer needs promptly.
Managing urgencies is part of the job, but a little humor like this surely lightens the mood.
We hope you liked our compilation of the funniest customer success memes. What’s your favorite one?
If you have a meme idea, remember to share it with us. Just let us know in the comments.
And, do not forget to smile 🙂
👉 In need of a pick-me-up? Brighten your day with our motivational memes here.