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Dynamics 365 Integration Overview

The integration of Dynamics 365 and EngageBay combines ERP and CRM capabilities with EngageBay’s automation in marketing, sales, and service. It ensures Contacts, Companies, Deals, Tickets, Call Logs, Products, and Tasks are synchronized, offering a unified approach to managing operations and customer relations. This keeps data current across systems, improving efficiency, engagement, and growth through strategic alignment.

With the Dynamics 365 - EngageBay integration, you can:

  • Boost Operational Efficiency.
  • Streamline Customer Interactions.
  • Enhance Sales and Marketing Collaboration.
  • Elevate Customer Support.
  • Optimize Product and Task Management.
  • Improve Communication.
  • Make Data-Driven Decisions

EngageBay-Dynamics 365 Integration Features

Unified Business Management

Synchronize your Contacts, Companies, Deals, Tickets, Call Logs, Products, and Tasks for a complete overview, enabling smoother business operations and coordinated customer interactions.

Feature1
Streamlined Customer Interactions

Connect Dynamics 365 data with EngageBay to manage contacts, track deals, handle tickets and tasks, and manage products with up-to-date information, personalizing customer experiences.

Feature2
Sales and Marketing Collaboration

Combine Dynamics 365’s ERP and CRM with EngageBay’s tools for synergistic sales and marketing efforts, using shared data for more effective campaigns and faster deal closures.

Feature3
Enhanced Customer Support

Tickets, Tasks, and Call Logs synchronization lets your support team provide personalized, efficient service, with comprehensive data facilitating quicker issue resolution.

Feature4
Optimized Product and Task Management

Ensure consistent information across platforms by synchronizing Products and Tasks, aiding in inventory management, marketing campaigns, and keeping sales teams informed.

Feature4

Dynamics 365 connects and integrates with these EngageBay features

CRM
Contact Management Companies Deals Products Tasks
Marketing
Call Log
Support
Tickets
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