Views help you organize your tickets by grouping them into lists based on different criteria. You can create a view for solved tickets that are assigned to you, a view for new tickets that need to be assigned, or a view for pending tickets. Using views can help you determine which tickets need attention from you or your team and plan accordingly.
A view consists of one or more conditions that define a collection of tickets to display. If the conditions are met, the ticket is included in the view. By using views you can easily search for tickets based on different criteria.
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Support team receives numerous tickets every day. EngageBay’s Views option makes it easy to sort the tickets based on different criteria (lets you organize tickets based on a ticket's properties). Views are important for managing the ticket flow as they enable you to sort the tickets as they progress through the ticket lifecycle.
Not satisfied with our predefined views? EngageBay also lets you create new views based on different conditions. Create Views based on status, type, last created, updates, etc. Agents can easily sort unassigned tickets or pending tickets using views and start working on them.