Custom Ticket Views in EngageBay

Flexible Ticket Views for Everyone

Organize your tickets effortlessly with custom views that group them into lists based on various criteria. Create views for solved tickets, new tickets awaiting assignment, or pending tickets. These views help you and your team identify which tickets need attention and plan accordingly. Each view consists of one or more conditions that determine which tickets to display. If the conditions are met, the ticket appears in the view. Easily search and manage tickets based on your specific criteria with flexible ticket views.

Features of EngageBay's custom ticket view

From identifying new opportunities to delivering customer happiness

Effortless Ticket Sorting

EngageBay's Views option simplifies ticket sorting for your support team, allowing organization based on various criteria and ticket properties. Essential for managing ticket flow, Views enable you to efficiently sort tickets as they progress through their lifecycle.

Simple Yet Powerful Reporting

Easily view all open, pending, and unresolved tickets at a glance. Gain complete insight into your support processes with our powerful tracking system, providing all the data you need to make informed decisions right at your fingertips.

Create Your Own Views

Not satisfied with predefined views? EngageBay allows you to create custom views based on various conditions such as status, type, creation date, and updates. Agents can easily sort unassigned or pending tickets using these views and start working on them immediately.

HAPPY CUSTOMERS SHARE GREAT REVIEWS ON G2

Client Testimonials

"Engagebay works pretty well with my business. I was using ActiveCampaign but the costs were adding up quite quickly. I tried other platforms but the automation sequence offered by ActiveCampaign is not easy to find, until, I got Engagebay. The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute."

Leonardo W.

Founder, Wolff Consultoria

"The software is easy to set up and implement. I feel EngageBay is quickly becoming a marketing automation competitor to the premium SAAS offerings. EngageBay's customer support has been very responsive and helped me resolve an implementation issue almost immediately."

Shawn L.

Marketing Manager, List Biological Laboratories, Inc

"A full-featured marketing platform. With this, you have all you need to get started and succeed. Having all in one platform make any marketer job much easier."

Santiago B.

Southern Europe Director, Triptease

"EngageBay has everything I need when it comes to managing customer relations and sales activities. The features I most frequently use are automation for sending emails, managing sales, and marketing automation. Plus, having a built-in live chat and help desk tool makes it really easy to engage with customers."

Hongkiat L.

Editor-in-chief

Do It All With EngageBay

Stop overspending on multiple marketing, sales, and support software solutions. Experience the world's most affordable, unified platform. EngageBay's all-in-one CRM offers the most comprehensive solution for your marketing, sales, and support needs.