Save hours every day by creating ready-made responses for commonly asked questions. By automating other support activities, stay organized, reduce response time and enhance Customer Support. EngageBay lets you queue and route your tickets intelligently. Create automations to define priorities for tickets, set their status and assign them to support reps. Reduce the time involved in routine administration.
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EngageBay automates your helpdesk ticketing and lets you define ticket priorities and set their status. Your customers can create a support ticket by emailing and you can organize all your support tickets and issues in one place. Personalized views let agents see their tickets based on ticket status, assignee, group, or other conditions.
Use Automation to assign the right ticket to the right agent. Initiate a ticketing workflow based on changes or time-based conditions of a ticket. Use macros and respond quickly to repeated queries. Once a ticket is created, one can automatically assign it to agents, set ticket status, change ticket type, etc.
With awesome software backed by a dedicated support team, make every part of your marketing, sales & helpdesk more effective.
Create tasks automatically
Boost your support agents productivity by creating tasks. Automatically Create a task for your support agents when a ticket is created. Track the closed and open tasks. Setup escalation rules to ensure the quality of service. Receive periodic reminders so you never miss a task ever again.