Save hours every day by creating ready-made responses for commonly asked questions. By automating other support activities, stay organized, reduce response time and enhance Customer Support. EngageBay lets you queue and route your tickets intelligently. Create automations to define priorities for tickets, set their status and assign them to support reps. Reduce the time involved in routine administration.
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With EngageBay’s intelligent helpdesk automations, you don’t have to sort your helpdesk tickets manually anymore. The service automations software organizes all helpdesk tickets based on conditions you define, such as the source of your tickets, the subject of inquiry, the deals that the tickets are related to, or the companies that are generating the inquiries, and so on. Use predefined conditions or create your own custom automation pipelines.
Manual work inevitably results in errors of judgement. Your service team could be handling hundreds of tickets, and manual monitoring can lead to oversight. A growing business cannot afford miffed customers. Try EngageBay for free and let the service automation software scan all service tickets regularly. The software will give you alerts on which tickets have been ignored by mistake, or which service tasks are awaiting follow-up. Trust our automation technology and attend to every customer on time.