Get real-time reports on the overall performance of your support team and monitor them better. Get metrics of tickets that are solved, unassigned or pending at any instant of time. Streamline your customer support operations. These reports help you to make strategic decisions and give a clear overview of the support process.
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If you’re getting a little worried about the service data pile-up, you’ve landed at the right place. EngageBay helps make data analysis super simple with its holistic reports for a large variety of metrics. Instead of sorting through a jungle of spreadsheets, use our free helpdesk reports and get a 360-degree view of where your sales and service reps stand against their goals.
Business data can get overwhelming as you keep on adding customers. Use EngageBay’s visualization for your helpdesk reports and transform them into simple charts. Pick any kind of visualization you like, and EngageBay will condense all your service data for complete clarity. Understand your service performance, optimize your strategies, and deliver world-class customer support.