VoIP is also known as voice-over-internet protocol. It is a technology to transmit voice and multimedia sessions. Unlike traditional telephone systems, VoIP transmits voice signals into data packets through Internet Protocol (IP). This technology enables one to make voice calls, video calls, and multi-media messages through computers, cell phones, VoIP phones, and other devices connected to the internet.
The primary function of VoIP is to provide a flexible, cost-effective alternative to traditional telephone systems. VoIP services are often integrated with other communication tools, such as instant messaging, email, and video conferencing, enabling unified communication across multiple channels.
Voice Calling: Make and receive voice calls over the internet.
Video Conferencing: Use video calls in meetings and use of videos in courses.
Messaging: Video conference, send an instant message, or a multi-media file.
Call Forwarding and Voicemail: Forward calls to other devices and receive voice mails through email.
Cost Savings: VoIP has several advantages, which include the removal of the need to have phone lines, and the cost of call charges being cheaper than other methods, particularly the long distance and international calls.
Flexibility and Mobility: Communicate from anywhere in the world with internet connectivity; this benefits offices and companies with branches in different regions.
Scalability: Easily add or remove lines and features based on your business needs without significant infrastructure changes.
Advanced Features: Has an extensive list of features such as call forwarding, call recording, virtual numbers, and compatibility with CRM tools.
You can enhance your business communication through seamless VoIP integration when you use an all-in-one marketing & CRM software like EngageBay.
CRM Integration: Automatically log all VoIP calls within the CRM, providing a complete history of customer interactions.
Automated Call Workflows: Generate automated follow-up actions like sending emails or scheduling follow-up meetings.
Performance Tracking: Track the performance of various calls, the length of calls, and the responses that the organization receives to refine the communication efforts.
Call Recording: Keep records and calls for training purposes, to ensure their quality, and to monitor compliance.
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