The integration between EngageBay and Exotel offers a unified solution to manage calls and SMS directly within EngageBay. This integration facilitates direct communication with contacts, enabling outbound calls and SMS, taking notes, and simplifying the management of call and message details. Boost your team's effectiveness and elevate the customer experience by integrating these powerful tools.
Initiate calls and send SMS directly from EngageBay to your contacts, enhancing communication efficiency and consolidating workflows into a single interface. This integration reduces the need for multiple tools, streamlining operations and boosting productivity.
A unified interface for managing both calls and SMS, allowing for smooth communication with contacts. This feature ensures that all interactions are logged and accessible within EngageBay, providing a comprehensive overview of your communication efforts.
Automatically log call durations, SMS messages, and any related notes to the corresponding records in EngageBay. This centralized documentation facilitates better tracking and management of communications, ensuring that no detail is missed.
Easily assign virtual numbers and manage contact details within EngageBay, simplifying the process of reaching out to customers and organizing your team's communication efforts.
Automate the assignment of calls and messages to the appropriate team members based on predefined rules, streamlining lead management and ensuring timely follow-ups.
Maintain a record of all communications within EngageBay, providing a valuable resource for training, strategy refinement, and maintaining a complete history of interactions with each contact.
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