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Plivo Integration Overview

With the EngageBay - Plivo integration, create complex, multi-step automations that span across various channels to effectively interact with your contacts. Utilize email, SMS, and phone calls to engage and communicate with them. Set up automated SMS reminders and choose between typed or pre-recorded messages to be delivered via phone calls. After completing phone calls, automatically send follow-up emails and SMS messages. Keep your teams up to date by updating EngageBay contacts with the most recent SMS and call data, ensuring they are always well-informed.

With the EngageBay - Plivo integration, you can:

  • Utilize EngageBay CRM to handle both incoming and outgoing calls, send SMS messages, and receive voice messages, all within the same platform.
  • Seamlessly transfer calls to other users with a single click, without the need to navigate away from your dashboard.
  • Ensure security and reliability by recording calls, which can be used to resolve disputes, monitor team performance, comply with regulations, and improve your overall product.
  • Prevent missed opportunities by allowing potential customers to leave voice messages when your sales representatives are unavailable. These messages will be recorded and delivered to your mailbox for future follow-ups.
  • Improve customer service efficiency by setting up an Interactive Voice Response (IVR) system, which can effectively handle high call volumes and enhance the overall customer experience.

EngageBay-Plivo Integration Features

Make the most of mobile campaigns

With the EngageBay - Plivo integration, maximize the effectiveness of mobile campaigns to actively engage your contacts for purposes such as new subscriptions, updates, billing information, discounts, and coupons. Take advantage of diverse campaign types like Drip Marketing, Life Cycle campaigns, and behavior-based campaigns available in EngageBay, which can be utilized in a flexible manner for different occasions and objectives.

Feature1
Respond automatically

With the EngageBay - Plivo integration, effortlessly stay connected with your contacts by leveraging Autoresponder campaigns in EngageBay. Based on their actions, you can proactively follow up with personalized messages, extend warm welcomes, send confirmations, and offer enticing discounts or coupons, all delivered automatically through SMS. This streamlined approach ensures timely and targeted communication, enhancing your engagement and customer satisfaction levels.

Feature2
Tailor your SMS messages to add a personal touch

Leverage a wide range of customizable fields available in EngageBay CRM, including first name, last name, and more, to infuse a personal touch into your communication with contacts. Engage them effectively by delivering personalized and well-timed messages through mobile marketing, ultimately boosting your conversion rates.

Feature3
Schedule messages on priority

Efficiently manage your messaging schedule by assigning high priority to ensure automatic delivery to your contacts at predetermined dates and times, tailored to their respective time zones. EngageBay's 'Wait Till' node empowers you to effortlessly schedule SMS messages for precise dates and times in the future, providing you with the flexibility and control to automate your communication effectively.

Feature4
Dynamic Sender IP

During iterations in mobile campaigns, EngageBay automatically alternates the 'From' number (sender number) to ensure uninterrupted delivery of intended messages to your contacts. This seamless rotation helps maintain consistent communication and enhances the overall engagement experience for your recipients.

Feature4

Plivo connects and integrates with these EngageBay features

CRM
Company Records Contact Activity
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