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How Is EngageBay the Best Alternative to Capsule CRM?


EngageBay offers more contacts than Capsule CRM. Bring all your contacts to EngageBay and experience the power of a unified platform. We offer the best marketing, sales, and support software at unbeatable prices!

All-in-One Growth Software

Invest in an All-in-One growth software powering your marketing, sales, and support teams. Say goodbye to data silos and hello to great customer experience across teams.

Omnichannel Engagement

Be where your customers are. EngageBay’s omnichannel marketing allows your customers to seamlessly transition to different channels along the customer journey without missing a beat.

Helpdesk and Live Chat

EngageBay offers powerful helpdesk and live chat features in the marketing and sales software. You don’t get this with Capsule CRM

Marketing and Sales Automation

Automate marketing and sales processes using our all-in-one automation software. Our visual drag-and-drop designer makes it easy to set up multi-step automation.

Landing Pages

Convert casual web visitors into paying customers. Try EngageBay’s landing page templates and customize them as you like, or code your own landing pages.

Advanced CRM

Streamline your sales processes and stay organized using our powerful CRM. Get access to cutting-edge sales features, including 2-way telephony, messaging, sales proposals, and 360-degree customer view.

Email Sequences

Nurture prospects by scheduling emails to be sent at regular intervals. Set up email templates and execution rules once, and EngageBay will do the rest while you focus on more important tasks.

Sales Proposals

Send compelling proposals straight from your CRM to your prospects. Proposals are automatically saved to the customers’ records and can be retrieved for future reference.

User Experience

Say goodbye to automation worries. EngageBay offers a powerful and seamless marketing automation experience.

Built for small companies

EngageBay is built with love for small and medium businesses. All our pricing plans transparent, affordable, and offer features that small businesses and startups need to grow.

Simplify Marketing, Sales, & Support with the best free
All-In-One CRM software

Free for 15 users No credit card required

Marketing Expert from WebXpertos

I wanted to recommend EngageBay to all those small businesses out there that are looking to grow their businesses through a marketing and sales automation platform. We've been able to see a great adaption of our agency clients to the EngageBay platform and being able to leverage their digital marketing efforts.

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Client Testimonials

How Is EngageBay the Best Alternative to Capsule CRM?

Get more power at a better price.

Feature by Feature Comparison with Capsule CRM

EngageBay offers Marketing, Service (live chat and helpdesk), CRM (Customer Relationship Management) and Sales modules. Customers can buy them separately or as a single all-in-one suite. The all-in-one suite offers powerful insights and reports, reduces data inconsistencies and duplications, eliminates the need for multiple software, provides a holistic view of each customer across various departments – and saves a lot of time and money in the process.

EngageBay packs powerful sales and marketing functionality with a remarkably intuitive interface. With zero upfront cost and no training needed, EngageBay can be up and running in minutes!

We have the ultimate Capsule CRM vs EngageBay comparison for you.

CRM & Sales Enablement

Sales Enablement helps your sales team improve efficiency. Automating sales processes can save your agents hours every single day – so they can focus on the most important task: selling.

While Capsule CRM and EngageBay both offer CRM and sales enablement, EngageBay offers an advanced CRM system to help you streamline sales processes and stay organized. Access powerful sales features, including in-CRM telephony, SMS campaigns, gamification, drag-and-drop deal management, proposal tracking, and more.

With the 360-degree contact view, you can store and monitor all customer activity from a single window – thus streamlining the sales process.

Share your calendar and let your prospects book appointments automatically – without the need for intervention.

Capsule CRM EngageBay
Contacts and companies
Deal management
Task management
Sales workflow automation
Manage deals visually
Custom fields
Contact filters
360-degree contact view
Send proposals from CRM
Manage teams
Account based marketing
Appointment scheduling
Gamification and leaderboards
Services/Support Module

Turn your customers into happy brand ambassadors using powerful integrated support tools like helpdesk and live chat. Since these tools are integrated with the marketing and sales components, your support agents can get a complete 360-degree view of each customer – and deliver customer happiness.

Capsule CRM does not offer live chat and helpdesk features.

Capsule CRM EngageBay
Live chat
Helpdesk and ticketing
Marketing Automation

EngageBay offers powerful marketing automation features to help your marketing and sales teams engage and nurture your prospects. With EngageBay, you can create multi-step and multi-channel marketing automation campaigns in minutes using a simple but powerful visual builder. EngageBay is the best Capsule CRM alternative for marketing automation at an affordable price.

Capsule CRM EngageBay
Multi-step campaigns
Multi-channel campaigns
Visual builder
SMS/Text marketing
Landing pages
Web popups
Lists and smart lists
Social Suite
Email sequences
A/B testing
Behavior based marketing
Customer life-cycle marketing
Triggered campaigns

Note: Capsule CRM integrates with Transpond, a sister email marketing tool with marketing automation, campaigns, and other marketing features (separate pricing).

Web Analytics

EngageBay offers real-time notifications on customer events, like opening an email, clicking on a link, or visiting web pages. You can also implement automations for events, such as creating new tasks for your agents to place calls, adding tags for segmentation, and more

EngageBay’s advanced analytics tools make it a wonderful Capsule CRM alternative.

Capsule CRM EngageBay
Email tracking
Email open notifications
Link click notifications
Web visitor tracking
Triggers in automations
Engage Web Visitors and Capture Leads

EngageBay offers a powerful way to engage web visitors and capture leads. Create cool web popups and show them to your web visitors. Boost sales by letting your customers know about offers and discounts – at the right time.

Capsule CRM does not offer web engagement features.

Capsule CRM EngageBay
Visual popup builder
Personalized/Timed pop-ups
Lead capture forms
Ready to use templates
Developer API

Both Capsule CRM and EngageBay offer extensive API access to all the data points. EngageBay's API is available in Rest, Java, .NET, JavaScript, and PHP.

Capsule CRM EngageBay
API Access

Reports are vital for businesses to monitor their growth. Capsule CRM does not offer customer support reports – without which you can’t get a holistic picture of your company’s performance.

EngageBay’s holistic reporting module, on the other hand, offers deep, insightful, and recurring insights – making it the best alternative to Capsule CRM.

Capsule CRM EngageBay
Daily email reports
Sales reports
Email campaign reports
Customer service reports
Growth analysis
Funnel reports

Simplify Marketing, Sales, & Support with the best free
All-In-One CRM software

Free for 15 users No credit card required

Our Integration Partners

Stay connected to your favorite apps using EngageBay’s integrations

See more Integrations
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