Customer Relationship Management (CRM) is a strategy or a combination of practices, strategies, and technologies for managing the company’s relationships and interactions with potential customers.
CRM saves Time & Money. In the initial days you probably handle a small number of clients whose details might be on your fingertips.when your business begins to grow you will have to keep up with business and maintain relationships and EngageBay helps you do this. CRM tool saves money and time for businesses by automating your daily tasks like sending emails updating contacts etc. This gives you time to work on higher-value tasks. Improve customer satisfaction Helps you To build and nurture customer relationship and hence connect with the customer for further business
EngageBay lets you automate your marketing and sales funnel in minutes with our automation tools and maintain all your support tickets and issues in one place. The Helpdesk module allows you to serve your customer through the same platform for the best customer experience. EngageBay's CRM software stores each and every interaction you had with the customer including calls, emails, meetings, notes and more Give your business the power of an all-in-one Sales, marketing and service automation.
Marketing automation can save many hours by nurturing audience automatically with a series of email sequences. Set up emails that are triggered by the actions of visitors on your website. Also, let our system send the queued emails automatically as per their schedule. Using Email Broadcasts run promotions, offers and send newsletters to your customers at once. With EngageBay you would no longer miss sending follow-up emails to a prospect who is making progress through your sales funnel.
Use Automation to assign the right ticket to the right agent. Initiate a ticketing workflow based on changes or time-based conditions of a ticket. Use macros and respond quickly to repeated queries. Once a ticket is created, one can automatically assign it to agents, set ticket status, change ticket type, etc. By automating your support activities you stay organized and available all the time.
Inline and popup forms help you capture new leads and EngageBay’s holistic customer view gives you a complete view of every interaction you ever had with your leads and track every information. Dramatically improve your conversions by using our web forms. They are simple to create, and are stylish, responsive and render beautifully on any device. Display the right message at the right time and grow your subscriber lists significantly. Nurture these leads and convert them to delighted customers using our other powerful marketing tools.
Our all-in-one marketing platform enables you to effortlessly schedule and manage your social media posts from one place. Track and measure your channel engagement levels across all the social media platforms like Twitter, Facebook, and more. Monitor brand mentions ensuring you’re on top of audience engagement at all times.
Create and Evaluate the email message that is more engaging. Send emails with two different subject lines and see which one gets more open rate EngageBay lets you send both to a test group evaluates the performance. Want to know email template will be more engaging? Test two different templates and measure Open and click-through rates to decide.
Engagebay takes customer interaction to a whole new level with its telephony feature. Make and receive calls with a single click without even leaving the system by integrating with third parties like Twilio RingCentral etc. Adding call notes will help you keep track of past conversations you had with your clients. Engagebay also lets you record important calls so that you don't miss out on needed information from your customers.
Email tracking feature from Engagebay lets you know if your prospects have opened and read your emails. Use our powerful email tracker to keep track of your prospects actions. Get real-time notifications when someone opens an email or clicks a link in the email. You can also set up automation based on these actions to engage with hot leads just at the right time and increase conversion rate
Give your customers the fastest, most effective way to interact with support agents to get their queries solved with EngageBay Livechat. Send a proactive message to initiate a chat. Gather customer information and behavior to personalize your approach. Have multiple agents join the chat to solve queries.
Organize companies and the key contacts in each organization in one easy place and run personalized and targeted marketing campaigns. Measure every metric as email opens, the document reads, time spent and a whole lot more.