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Helpdesk Software Guide

 

How EngageBay’s Helpdesk System Can Help You?

If you’re looking for a helpdesk system that doesn’t break the bank yet still provides the support and data you need, consider EngageBay. As an all-in-one marketing suite for startups and small businesses, EngageBay keeps all its services affordable. That goes for its helpdesk tool as well.

With EngageBay’s help desk, you can take advantage of these great features.

Create Support Macros

If you get the same kinds of question often, you’ll appreciate having support macros handy. These shortcuts can guide you towards answering questions you get all the time. That wraps up this task much faster, thus freeing up time for more important work. Explore Macros with EngageBay

Assign Ticket Support Groups

Do you have certain agents that really do well at answering customer queries? With ticket assignment support groups, you can determine who gets which tickets. Explore Ticketing with EngageBay

Reporting and Analytics for a Deeper Glimpse into Customer Satisfaction

The EngageBay reporting module gives you the data you need most for future successes. This includes how many chats you do daily, the tickets that come in hourly, and so much more. You can even choose to customize reports to focus on the metrics that matter most to your company or industry. Explore Reporting with EngageBay

Use Routing and Automation

Retain more time and money with automation duties such as the creation of tasks, escalation, and ticket routing. You can also automate autoresponders and feedback responses so you never leave your customers hanging. Explore Reporting with EngageBay

Send Ready-Made Responses

With ready-made responses based on the questions that come in most often, you’ll never be left without anything to say. Even better, you can quickly choose and send one of these responses so you can increase the speed in which you address customer questions.

Manage All Your Tickets

From incoming new tickets to resolved ones, you can see the progress of all your tickets on EngageBay’s dashboard. Now your team will never accidentally skip or miss a ticket again.

You can try EngageBay’s help desk for free, so why not give it a try? It could be exactly what you’re looking for.

I highly recommend the tool. It's an awesome tool for a startup like us.

Garma Gay D.

Technical Helpdesk Support Analyst, Atos
testimonial by Garma
I was using ActiveCampaign but the costs were adding up quite quickly. I tried other platforms but the automation sequence offered by ActiveCampaign is not easy to find, until, I got Engagebay. The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute.

Leonardo W.

Founder, Wolff Consultoria
testimonial by Leonardo
A full-featured marketing platform. With this, you have all you need to get started and succeed. Having all in one platform make any marketer job much easier.

Santiago B.

Southern Europe Director, Triptease
testimonial by Santiago
Enabled me to easily capture details of interested parties for my products. Ease of use Feature set. Excellent customer service.

Raymond B.

IT Project Manager, BespokeIT/Corp Networking Limited
testimonial by raymond
It covers everything a small business sales/marketing team needs.

Gergely Csaba N.

Online Marketing, Chamaileon
testimonial by Gergely
I love the landing page builder and ability to import a URL and basically create any type of landing page. This makes creating funnels super easy. You can then customize it to suit your needs. I also liked the fact that the landing pages and automation were all in the same tool. This saves time and makes it so much easier to do email marketing.

Vandana Taxali

Intellectual Property, Digital Media & Entertainment Lawyer
testimonial by Vandana
I like how they give you access to all these marketing and CRM/sales features in one dashboard. It could easily replace a number of other tools you are using right now. Pricing is fair for what you get too and I also really like the file repository feature that bigger marketing teams will really appreciate. I would be happy to recommend this tool to my clients.

Paul T.

eMarketing Strategist, Paul Therond Consulting
testimonial by Paul
This product is just like HubSpot. I cannot believe the price, so far I've used it for 2 weeks and those guys have added 2 features more.

Ivana B

Founder, New Marketing.Agency
testimonial by Ivana
Most basic and advanced tools you need in your online business is inside Engagebay, from lead generation, email marketing, page builder, CRM (alternative for Hubspot and Infusionsoft) and my most favorite is the marketing automation.

Jan Patrick T

Executive Managing Broker, Greatway Financial Inc
testimonial by Jan
All its tools and functions are good, but what I like most are the automation and programming in social networks along with landing pages, pop-ups, and forms that together help me increase traffic and in the short term generate sales.

Dioshai G

Web Developer, Huawei Technologies
testimonial by Dioshai
The software is easy to set up and implement. I feel EngageBay is quickly becoming a marketing automation competitor to the premium SAAS offerings. EngageBay's customer support has been very responsive and helped me resolve an implementation issue almost immediately.

Shawn L

Marketing Manager, List Biological Laboratories, Inc
testimonial by Shawn
I highly recommend the tool. It's an awesome tool for a startup like us.

Garma Gay D.

Technical Helpdesk Support Analyst, Atos
testimonial by Garma
I was using ActiveCampaign but the costs were adding up quite quickly. I tried other platforms but the automation sequence offered by ActiveCampaign is not easy to find, until, I got Engagebay. The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute.

Leonardo W.

Founder, Wolff Consultoria
testimonial by Leonardo
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