If you’re looking for a helpdesk system that doesn’t break the bank yet still provides the support and data you need, consider EngageBay. As an all-in-one marketing suite for startups and small businesses, EngageBay keeps all its services affordable. That goes for its helpdesk tool as well.
With EngageBay’s help desk, you can take advantage of these great features.
If you get the same kinds of question often, you’ll appreciate having support macros handy. These shortcuts can guide you towards answering questions you get all the time. That wraps up this task much faster, thus freeing up time for more important work. Explore Macros with EngageBay
Do you have certain agents that really do well at answering customer queries? With ticket assignment support groups, you can determine who gets which tickets. Explore Ticketing with EngageBay
The EngageBay reporting module gives you the data you need most for future successes. This includes how many chats you do daily, the tickets that come in hourly, and so much more. You can even choose to customize reports to focus on the metrics that matter most to your company or industry. Explore Reporting with EngageBay
Retain more time and money with automation duties such as the creation of tasks, escalation, and ticket routing. You can also automate autoresponders and feedback responses so you never leave your customers hanging. Explore Reporting with EngageBay
With ready-made responses based on the questions that come in most often, you’ll never be left without anything to say. Even better, you can quickly choose and send one of these responses so you can increase the speed in which you address customer questions.
From incoming new tickets to resolved ones, you can see the progress of all your tickets on EngageBay’s dashboard. Now your team will never accidentally skip or miss a ticket again.
You can try EngageBay’s help desk for free, so why not give it a try? It could be exactly what you’re looking for.
"Engagebay works pretty well with my business. I was using ActiveCampaign but the costs were adding up quite quickly. I tried other platforms but the automation sequence offered by ActiveCampaign is not easy to find, until, I got Engagebay. The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute."
Founder, Wolff Consultoria
"The software is easy to set up and implement. I feel EngageBay is quickly becoming a marketing automation competitor to the premium SAAS offerings. EngageBay's customer support has been very responsive and helped me resolve an implementation issue almost immediately."
Marketing Manager, List Biological Laboratories, Inc
"A full-featured marketing platform. With this, you have all you need to get started and succeed. Having all in one platform make any marketer job much easier."
Southern Europe Director, Triptease
"EngageBay has everything I need when it comes to managing customer relations and sales activities. The features I most frequently use are automation for sending emails, managing sales, and marketing automation. Plus, having a built-in live chat and help desk tool makes it really easy to engage with customers."
Stop paying thousands of dollars to dozens of marketing, sales, and support software. Experience the world's most affordable, unified software. EngageBay's all-in-one CRM software is the most comprehensive solution for your business.