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Helpdesk Software Guide

How EngageBay’s Helpdesk System Can Help You?

If you’re looking for a helpdesk system that doesn’t break the bank yet still provides the support and data you need, consider EngageBay. As an all-in-one marketing suite for startups and small businesses, EngageBay keeps all its services affordable. That goes for its helpdesk tool as well.

With EngageBay’s help desk, you can take advantage of these great features.

Create Support Macros

If you get the same kinds of question often, you’ll appreciate having support macros handy. These shortcuts can guide you towards answering questions you get all the time. That wraps up this task much faster, thus freeing up time for more important work. Explore Macros with EngageBay

Assign Ticket Support Groups

Do you have certain agents that really do well at answering customer queries? With ticket assignment support groups, you can determine who gets which tickets. Explore Ticketing with EngageBay

Reporting and Analytics for a Deeper Glimpse into Customer Satisfaction

The EngageBay reporting module gives you the data you need most for future successes. This includes how many chats you do daily, the tickets that come in hourly, and so much more. You can even choose to customize reports to focus on the metrics that matter most to your company or industry. Explore Reporting with EngageBay

Use Routing and Automation

Retain more time and money with automation duties such as the creation of tasks, escalation, and ticket routing. You can also automate autoresponders and feedback responses so you never leave your customers hanging. Explore Reporting with EngageBay

Send Ready-Made Responses

With ready-made responses based on the questions that come in most often, you’ll never be left without anything to say. Even better, you can quickly choose and send one of these responses so you can increase the speed in which you address customer questions.

Manage All Your Tickets

From incoming new tickets to resolved ones, you can see the progress of all your tickets on EngageBay’s dashboard. Now your team will never accidentally skip or miss a ticket again.

You can try EngageBay’s help desk for free, so why not give it a try? It could be exactly what you’re looking for.

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