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Customer Service CRM for Exceptional Customer Satisfaction

Deliver timely support across various channels with Live Chat, knowledge base, seamless mobile integration, and advanced automation features.

free forever sales crm engagebay
Trusted By Over 28000 Customers

Holistic Customer Service CRM Solution

Robust Omnichannel Software

Don't just stick to one channel. Transform customer service by letting your customers choose the channels through which they want to connect with you. Engagebay's omnichannel approach brings your customers closer through email, phone, live chat, social media, and web forms.

contact management in engagebay crm

All Services Combined Into One Platform

Integrate your contact center, field agents, and service center into a single platform. Through EngageBay's Service Bay, create customer tickets, prioritize them, assign them to agents, and solve them quickly. Collect customer feedback, analyze agent performance, and get insightful metrics - all from the same window.

nurture leads in engagebay crm

Great On-Field Support

Serve customers on the go! With EngageBay's easy-to-use Android and iOS applications, your agents can accept, solve, and close customer issues on-field. Assign customer requests to on-field agents as soon as a ticket is raised based on geographical location and schedule meetings on-the-go.

Appointment scheduling

Live Conversations With Customers

With Live Chat, connect with your customers in real-time and boost support. Create canned responses to common queries and let EngageBay's AI bot do the magic for you. Insightful metrics, like first response time and total chat duration, help you analyze your customer service performance. All chats get saved automatically, allowing you a holistic view of every customer to figure out what works best for them.

make calls from engagebay crm

Easy-To-Use Knowledge Base

With autoresponders, canned responses, chatbots, and FAQs, help your customers with comprehensive service - and enhance the experience at low cost. Your customers don't have to wait in a virtual queue anymore, and your service agents can focus on more urgent tasks.

Appointment scheduling

Powerful Tools for Service Agents

Arm your service agents with the tools and information they need to provide an exceptional customer experience. Create both simple and complex workflows so that your team can handle any scenario. With a centralized CRM customer service database, your agents can retrieve important information about each customer with the click of a button.

make calls from engagebay crm
I highly recommend the tool. It's an awesome tool for a startup like us.

Garma Gay D.

Technical Helpdesk Support Analyst, Atos
testimonial by Garma
I was using ActiveCampaign but the costs were adding up quite quickly. I tried other platforms but the automation sequence offered by ActiveCampaign is not easy to find, until, I got Engagebay. The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute.

Leonardo W.

Founder, Wolff Consultoria
testimonial by Leonardo
A full-featured marketing platform. With this, you have all you need to get started and succeed. Having all in one platform make any marketer job much easier.

Santiago B.

Southern Europe Director, Triptease
testimonial by Santiago
Enabled me to easily capture details of interested parties for my products. Ease of use Feature set. Excellent customer service.

Raymond B.

IT Project Manager, BespokeIT/Corp Networking Limited
testimonial by raymond
It covers everything a small business sales/marketing team needs.

Gergely Csaba N.

Online Marketing, Chamaileon
testimonial by Gergely
I love the landing page builder and ability to import a URL and basically create any type of landing page. This makes creating funnels super easy. You can then customize it to suit your needs. I also liked the fact that the landing pages and automation were all in the same tool. This saves time and makes it so much easier to do email marketing.

Vandana Taxali

Intellectual Property, Digital Media & Entertainment Lawyer
testimonial by Vandana
I like how they give you access to all these marketing and CRM/sales features in one dashboard. It could easily replace a number of other tools you are using right now. Pricing is fair for what you get too and I also really like the file repository feature that bigger marketing teams will really appreciate. I would be happy to recommend this tool to my clients.

Paul T.

eMarketing Strategist, Paul Therond Consulting
testimonial by Paul
This product is just like HubSpot. I cannot believe the price, so far I've used it for 2 weeks and those guys have added 2 features more.

Ivana B

Founder, New Marketing.Agency
testimonial by Ivana
Most basic and advanced tools you need in your online business is inside Engagebay, from lead generation, email marketing, page builder, CRM (alternative for Hubspot and Infusionsoft) and my most favorite is the marketing automation.

Jan Patrick T

Executive Managing Broker, Greatway Financial Inc
testimonial by Jan
All its tools and functions are good, but what I like most are the automation and programming in social networks along with landing pages, pop-ups, and forms that together help me increase traffic and in the short term generate sales.

Dioshai G

Web Developer, Huawei Technologies
testimonial by Dioshai
The software is easy to set up and implement. I feel EngageBay is quickly becoming a marketing automation competitor to the premium SAAS offerings. EngageBay's customer support has been very responsive and helped me resolve an implementation issue almost immediately.

Shawn L

Marketing Manager, List Biological Laboratories, Inc
testimonial by Shawn
I highly recommend the tool. It's an awesome tool for a startup like us.

Garma Gay D.

Technical Helpdesk Support Analyst, Atos
testimonial by Garma
I was using ActiveCampaign but the costs were adding up quite quickly. I tried other platforms but the automation sequence offered by ActiveCampaign is not easy to find, until, I got Engagebay. The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute.

Leonardo W.

Founder, Wolff Consultoria
testimonial by Leonardo

More Features of EngageBay Customer Service CRM

Get started within minutes

Set up your customer service within minutes: Just sign up, bring your team on board, and start offering customer support. Migrating from another platform? Don't worry, EngageBay's free migration services have got you covered!

Help your customers get solutions quickly

Establish a colossal knowledge network using FAQs, guides, blog posts, and how-to listicles using EngageBay - and let your customers find solutions easily on their own.

Integrate with third-party apps

Can't find what you're looking for on EngageBay? Now, you can seamlessly integrate EngageBay with third-party applications. Create automated workflows with Zapier, or offer users a complete CRM billing solution with Stripe.

Let your customers connect anywhere

Use EngageBay's omnichannel marketing to support your customers across chat, email, phone, and social media. Let your customers choose how they want to connect.

Get reports in an instant

Track essential metrics and goals using the built-in analysis, and create your own customized reports. With EngageBay, even beginners can work like Pros, with all important data always available, sorted and visualized.

Stay secure, stay safe

With two-factor authentication, IP whitelisting and restrictions, encryption, and audit logs, you get the highest levels of data protection. This makes EngageBay one of the best customer service CRM software in the business.

Customer Service CRM Frequently Asked Questions (FAQs):

  • What is Customer Service CRM?
  • What can I expect from a CRM for Customer Service?
  • Should I use CRM for customer service?
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