Customer Service CRM for Exceptional Customer Satisfaction

Deliver timely support across various channels with Live Chat, knowledge base, seamless mobile integration, and advanced automation features.

Holistic Customer Service CRM Solution

Robust Omnichannel Software

Don't just stick to one channel. Transform customer service by letting your customers choose the channels through which they want to connect with you. Engagebay's omnichannel approach brings your customers closer through email, phone, live chat, social media, and web forms.

All Services Combined Into One Platform

Integrate your contact center, field agents, and service center into a single platform. Through EngageBay's Service Bay, create customer tickets, prioritize them, assign them to agents, and solve them quickly. Collect customer feedback, analyze agent performance, and get insightful metrics - all from the same window.

Great On-Field Support

Serve customers on the go! With EngageBay's easy-to-use Android and iOS applications, your agents can accept, solve, and close customer issues on-field. Assign customer requests to on-field agents as soon as a ticket is raised based on geographical location and schedule meetings on-the-go.

Live Conversations With Customers

With Live Chat, connect with your customers in real-time and boost support. Create canned responses to common queries and let EngageBay's AI bot do the magic for you. Insightful metrics, like first response time and total chat duration, help you analyze your customer service performance. All chats get saved automatically, allowing you a holistic view of every customer to figure out what works best for them.

Easy-To-Use Knowledge Base

With autoresponders, canned responses, chatbots, and FAQs, help your customers with comprehensive service - and enhance the experience at low cost. Your customers don't have to wait in a virtual queue anymore, and your service agents can focus on more urgent tasks.

Powerful Tools for Service Agents

Arm your service agents with the tools and information they need to provide an exceptional customer experience. Create both simple and complex workflows so that your team can handle any scenario. With a centralized database, your agents can retrieve important information about each customer with the click of a button.

I highly recommend the tool. It's an awesome tool for a startup like us.

Garma Gay D.

Technical Helpdesk Support Analyst, Atos

I was using ActiveCampaign but the costs were adding up quite quickly. I tried other platforms but the automation sequence offered by ActiveCampaign is not easy to find, until, I got Engagebay. The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute.

Leonardo W.

Founder, Wolff Consultoria

A full-featured marketing platform. With this, you have all you need to get started and succeed. Having all in one platform make any marketer job much easier.

Santiago B.

Southern Europe Director, Triptease

Enabled me to easily capture details of interested parties for my products. Ease of use Feature set. Excellent customer service.

Raymond B.

IT Project Manager, BespokeIT/Corp Networking Limited

It covers everything a small business sales/marketing team needs.

Gergely Csaba N.

Online Marketing, Chamaileon

I love the landing page builder and ability to import a URL and basically create any type of landing page. This makes creating funnels super easy. You can then customize it to suit your needs. I also liked the fact that the landing pages and automation were all in the same tool. This saves time and makes it so much easier to do email marketing.

Vandana Taxali

Intellectual Property, Digital Media & Entertainment Lawyer

I like how they give you access to all these marketing and CRM/sales features in one dashboard. It could easily replace a number of other tools you are using right now. Pricing is fair for what you get too and I also really like the file repository feature that bigger marketing teams will really appreciate. I would be happy to recommend this tool to my clients.

Paul T.

eMarketing Strategist, Paul Therond Consulting

This product is just like HubSpot. I cannot believe the price, so far I've used it for 2 weeks and those guys have added 2 features more.

Ivana B

Founder, New Marketing.Agency

Most basic and advanced tools you need in your online business is inside Engagebay, from lead generation, email marketing, page builder, CRM (alternative for Hubspot and Infusionsoft) and my most favorite is the marketing automation.

Jan Patrick T

Executive Managing Broker, Greatway Financial Inc

All its tools and functions are good, but what I like most are the automation and programming in social networks along with landing pages, pop-ups, and forms that together help me increase traffic and in the short term generate sales.

Dioshai G

Web Developer, Huawei Technologies

The software is easy to set up and implement. I feel EngageBay is quickly becoming a marketing automation competitor to the premium SAAS offerings. EngageBay's customer support has been very responsive and helped me resolve an implementation issue almost immediately.

Shawn L

Marketing Manager, List Biological Laboratories, Inc

I highly recommend the tool. It's an awesome tool for a startup like us.

Garma Gay D.

Technical Helpdesk Support Analyst, Atos

Leonardo W.

Founder, Wolff Consultoria

Customer Service CRM Frequently Asked Questions (FAQs):

What is Customer Service CRM?

Customer service CRM usually refers to customer relationship management software. A customer service CRM solution lets you help your customers whenever they need support from you.

Here, you'll find all the customer interactions across various touchpoints. Your support agents can quickly access communications history, billings, past queries, previously purchased products or services, and other important information. With customer service CRM, you place support at the center of everything your business does.

Additionally, a customer service CRM tool helps you build a stronger long-term relationship with your customers, resulting in improved customer retention. With different customer service modules in CRM, your agents can choose the right tools needed to address any situation that arises.
What can I expect from a CRM for Customer Service?

Cost savings: Your business can save time, cut costs, and boost profits using automated workflows, pre-designed answers, chatbots, and universal access to customer data.

Streamline data access: With all customer data stored in the CRM, multiple teams -- marketing, sales, and support -- can obtain and provide information in an organized manner.

Detailed reporting: With CRM software service and support, you can track and record every interaction with your customers and view detailed reports. These include priority details, customer feedback, agent performance, and much more.

Should I use CRM for customer service?
A customer service software equips your support team with the tools necessary to deliver exceptional customer experiences. A CRM software for customer service has tools -- like canned responses, FAQs, chatbots, and interaction history -- designed to let your team engage with customers proactively. This helps provide meaningful support across multiple channels.
- What are the benefits of integrating your CRM with your customer service software?
Integrating your CRM software with your customer support software offers a 360-degree view of every customer. By integrating these two, you can:
- View and search all customer details
- Collaborate easily and exchange information with other teams
- Add and update customer details right from EngageBay's software

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All-in-One Suite

Marketing Bay

CRM & Sales Bay

Service Bay

All-in-One Suite

Marketing Bay

CRM & Sales Bay

Service Bay

Customer Service CRM for Exceptional Customer Satisfaction

Deliver timely support across various channels with Live Chat, knowledge base, seamless mobile integration, and advanced automation features.

Holistic Customer Service CRM Solution

Robust Omnichannel Software

All Services Combined Into One Platform

Great On-Field Support

Live Conversations With Customers

Easy-To-Use Knowledge Base

Powerful Tools for Service Agents

Garma Gay D.

Leonardo W.

Santiago B.

Raymond B.

Gergely Csaba N.

Vandana Taxali

Paul T.

Ivana B

Jan Patrick T

Dioshai G

Shawn L

Garma Gay D.

Leonardo W.

More Features of EngageBay Customer Service CRM

Get started within minutes

Help your customers get solutions quickly

Integrate with third-party apps

Let your customers connect anywhere

Get reports in an instant

Stay secure, stay safe

Customer Service CRM Frequently Asked Questions (FAQs):

Affordable

All-in-one Software

Free Onboarding Sessions

Attract Web Visitors

Sales Prospects

Engage Prospects

Solutions

Integrations

Alternatives

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