Views help you organize your tickets by grouping them into lists based on different criteria. You can create a view for solved tickets that are assigned to you, a view for new tickets that need to be assigned, or a view for pending tickets. Using views can help you determine which tickets need attention from you or your team and plan accordingly.
A view consists of one or more conditions that define a collection of tickets to display. If the conditions are met, the ticket is included in the view. By using views you can easily search for tickets based on different criteria.
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Multiple team members can assist a customer to combine knowledge and resolve issues quickly. Agents can add personalized notes to each chat for future references. Also, get access to all previous conversations to assist customers better. View customer interactions from all channels on one dashboard
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