Customers are useful to you for improving your product and your business. You can rely on them for valuable feedback and from this feedback, you get new ideas or better ways to implement existing ideas. To do all that, you need to understand them and apply that knowledge to your business.
Below are a few key facts from this assimilated collection of CRM usage statistics; these results were extracted from several reports on CRM
We will talk about the advantages of mobile CRM over on-premises CRM a little later in our guide. The benefits discussed hereon forward are for CRM in general, although certain benefits are much more prominent for mobile CRM.